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Polycom, Inc. 1
Software 6.5.1.13 | June 2013 | 3725-75300-001 Rev. E2
Polycom® RealPresence
® Media Manager
RELEASE NOTES
2
Polycom® RealPresence
® Media Manager
6.5 Release Notes
About these Release Notes
Polycom RealPresence Media Manager 6.5 software includes many enhancements to improve
the initial installation, configuration, and ongoing administration tasks. This software release is
available pre-installed on the new Polycom RealPresence Media Manager – Appliance Edition,
for new software installations, and as an upgrade for eligible RealPresence Media Manager
solution customers. In addition to enhancements, this release also offers several new features
and introduces a new license model, described in these release notes and in more detail in
product documentation.
These release notes contain the following sections:
Software Version History
What’s New in Polycom RealPresence Media Manager 6.5 Software
RealPresence Media Manager – Appliance Edition Hardware Specifications
RealPresence Media Manager – Appliance Edition Included Software
RealPresence Media Manager 6.5 Software Edition Hardware Requirements, including
installation and use on virtual machines
RealPresence Media Manager 6.5 Software Requirements
Interoperability of RealPresence Media Manager, RealPresence Capture Station, and
RealPresence Media Editor Software
Interoperability of RealPresence Media Manager 6.5 Software with Partner Solutions
Known Issues in RealPresence Media Manager 6.5 Software
Software Version History
Table 1: Software Version History
Version Release Date Features
RealPresence Media Manager
6.0.4.8 October 2012 New features, corrected issues
6.0.4.9 December 2012 Corrected issues
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 3
What’s New in Polycom RealPresence Media Manager
6.5 Software
Polycom RealPresence Media Manager 6.5 software introduces enhancements to the
installation, configuration, and administration tasks common to all customer scenarios.
RealPresence Media Manager 6.5 software is designed to take the customer from
implementation to providing end-users with a fully managed video content environment with
greater ease than in previous versions.
Several new features are designed to improve the end-user experience, including optimization
for the default browsers on the most popular mobile devices.
RealPresence Media Manager 6.5 introduces a revised software licensing model. The new base
license includes capabilities that were options in version 6.0 and earlier versions.
The RealPresence Media Manager 6.5 solution is available to new customers in three editions:
Polycom RealPresence Media Manager – Software Edition
Polycom RealPresence Media Manager – Appliance Edition
Polycom RealPresence Media Manager – Hosted Edition (North America only)
The RealPresence Media Manager 6.5 software, features, Admin Tool user interface, and end
user experiences are common to all three editions.
Polycom RealPresence Media Manager – Software Edition
The Software Edition is a base software package for installation on your existing physical or
virtual server environment. It requires a compatible Microsoft server operating system, such as
Windows Server 2008 R2 or Windows Server 2012, and a compatible Microsoft SQL database,
such as Microsoft SQL 2008 R2, or SQL 2012. The RealPresence Media Manager software can
be installed on one or more servers, based on your architecture and scale requirements.
The base license includes access to standard features for up to 500 concurrent users. You can
add users in blocks of 500 users, up to the capacity of your infrastructure. You can also
purchase and install additional options, such as Microsoft SharePoint integration, separately.
6.0.5.1 February 2013 Support for Polycom® RealPresence
® RSS 4000 version 8.5, new
features and corrected issues
6.5.0.20 Beta April 2013 Enhancements, new features, new software options
6.0.5.6 May 2013 Corrected issues
6.5.1.13 June 2013 Enhancements, new features, new software options
4
Polycom RealPresence Media Manager – Appliance Edition
The Appliance Edition is the RealPresence Media Manager solution pre-installed and configured
on a Dell PowerEdge R620 Rack Server. The appliance is preloaded with Microsoft Server
2012, and Microsoft SQL 2012 Express with Advanced Services.
The appliance comes configured to stream media using the integrated Microsoft IIS Media
Services. This provides desktop- and mobile device-compatible live and on-demand streaming
from a variety of sources, including the Polycom RealPresence Capture Station Pro appliance
and Polycom RSS4000 8.5. Windows Media is not included on the appliance.
RealPresence Media Manager Appliance Edition includes the standard features for up to 500
concurrent users. You can add an additional 500 users to meet the RealPresence Media
Manager appliance’s maximum capacity of 1000 users. Expanding beyond 1000 users requires
additional system infrastructure, such as load balancers and higher-capacity Microsoft SQL
servers, and professional services consulting to determine the optimum system architecture.
You can purchase and install additional options, such as Microsoft SharePoint integration,
separately.
Polycom RealPresence Media Manager – Hosted Edition
The Hosted Edition is a private-cloud instance of the RealPresence Media Manager solution,
which is installed, maintained, and updated by Polycom’s hosting team. RealPresence Media
Manager – Hosted Edition is the quickest way to start using RealPresence Media Manager
software, and is ideal for communication with Internet audiences.
Hosted Edition provides an IT-free implementation, with all servers, operating systems,
bandwidth, storage, content delivery, and day-to-day environment maintenance provided by
Polycom as part of the monthly service fee. Additional options, such as Microsoft SharePoint
integration, are available as custom monthly services.
Enhancements
RealPresence Media Manager 6.5 software includes several enhancements to the Admin Tool
to simplify common administration tasks. The automation of many tasks reduces the need to
access Windows Server after installation, including:
Migration of most of the portal/web.config settings from the web.config file (located in the
Portal folder in the RealPresence Media Manager software program files), into the Admin
Tool and the RealPresence Media Manager database. To configure these settings, you
now use the Admin Tool user interface.
The new Copy button, available for most profiles, makes it easy to expand the
RealPresence Media Manager’s scale by duplicating profiles instead of requiring you to
create them from scratch.
The new Manage feature enables you to manage Server Profiles from the Admin Tool,
including viewing the status of services such as Microsoft IIS Media Services and
Windows Media Services.
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 5
Updates and enhancements to the RealPresence Media Manager-Microsoft SharePoint
2010 integration option
Enhancements to RealPresence Media Manager software’s third party transcoding
feature, or watch folder transcoding (not included in the basic installation package)
Workflow improvements to speed up regular administrative tasks
The RealPresence Media Manager 6.5 web portal has several updates and enhancements of
the user experience, optimizations, including:
Support for variable-rate playback on compatible content types and compatible desktop
browsers (see Known Issues in Polycom RealPresence Media Manager 6.5 Software for
complete details about file formats, server profiles, and supported browsers)
Updated support for popular mobile operating systems, including Apple iOS5 and iOS6,
Google Android Honeycomb 3.x, Ice Cream Sandwich 4.0, and Jelly Bean 4.1, and
Microsoft Windows Surface RT
Support for Microsoft Windows 8
Support for Microsoft Internet Explorer 10
Two new time-saving functions available via the web portal when you are logged in as an
admin user:
○ Recycle the app pool resets the application in IIS. This will end all user sessions, and
clear the server’s cache.
○ Clear Cache clears the server-side cache, but leaves existing user sessions intact. You
can use this feature to update content without waiting for the cache to expire on its own.
New Features
RealPresence Media Manager 6.5 software introduces the following new features:
The RealPresence API, which provides programmatic access to the features of the
RealPresence Media Manager web portal. For more information about the API, see
Accessing RealPresence® Media Manager Portals Using the Polycom® Portal Public
REST API.
An optional integration with the Blackboard® Learn™ 9.1 (SP10) learning management
system. The rewritten integration between RealPresence Media Manager 6.5 software
and Blackboard Learn 9.1 software employs both the RealPresence API and the IMS
Global Learning Tools Interoperability (LTI) standards.
The New RealPresence Media Manager Software License Model
RealPresence Media Manager 6.5 software is now licensed as a base feature set, and optional
integrations.
RealPresence Media Manager 6.5 software’s new base license includes:
Up to 500 concurrent users
6
A concurrent user is any user of Media Manager services, such as the web portal,
streaming media, or the Admin Tool. Any user who accesses RealPresence Media
Manager software services through the API or other integrations is also considered a
concurrent user by the software. For example, 40 users viewing video content through
Microsoft SharePoint via RealPresence Media Manager software are considered 40
concurrent users.
Microsoft Active Directory/Lightweight Directory Access Protocol (AD/LDAP) integration
for flexible permissions management (complex AD/LDAP integrations are not included in
the basic installation package—see you Polycom representative for details)
Web-based Single Sign-on (SSO) interoperability with many popular authentication
platforms (SSO is not included in the basic installation package)
User Evaluation such as in-portal. HTML-based tests, polls and certificates
Media Director, which provides the basis for interoperability with many enterprise and
Internet content distribution networks (CDNs) (Media Director is not included in the basic
installation package)
Uploading of User Generated Content with automatic transcoding, and permission-based
workflow
Mobility transcoding for up to three pooled transcoding servers. The basic installation
package includes one mobility transcode server. Installation of additional mobility
transcoding servers requires additional Windows servers. Installation fees apply.
Third party transcoding, or watch folder transcoding (configuration for use with third party
transcoding is not included in the basic installation package)
Social Share feature for sharing direct content links or creating embed code to use on
external websites (permissions are maintained in both scenarios)
Media Utility for Microsoft Lync and IBM Sametime (neither the installation of the server
components, nor the installation of the client-side utility is included in the basic installation
package)
RealPresence API, a RESTful API with documentation
RealPresence Media Manager 6.5 Specifications and
Requirements
RealPresence Media Manager – Appliance Edition Hardware
Specifications
The RealPresence Media Manager appliance includes the following hardware specifications:
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 7
Table 2: RealPresence Media Manager - Appliance Edition Hardware Specifications
RealPresence Media Manager – Appliance Edition Included Software
RealPresence Media Manager – Appliance Edition includes the following pre-installed software:
Microsoft Windows Server 2012
Microsoft SQL Server 2012 Express
Microsoft .NET Framework 4.5
Microsoft IIS Media Services 7
Microsoft Expression Encoder 4 Pro SP2
Polycom RealPresence Media Manager 6.5 software, preconfigured for first-time use
Polycom Media Service Agent, used by RealPresence Media Manager 6.5 software for
server automation. Content distribution requires a separate license.
RealPresence Media Manager 6.5 Software Edition Hardware
Requirements
The RealPresence Media Manager software application must meet the following minimum
hardware requirements for successful installation of RealPresence Media Manager Software
Edition and associated services:
Polycom RealPresence Media Manager – Appliance Edition
Supplier Dell R620 Rack Server customized for Polycom
Operating System Microsoft Windows® Server 2012
Microsoft SQL 2012 Express
Processor Dual Intel® Xeon™ E5-2670 (8 cores in each processor)
Memory 32GB RDIMM 1333 RAM
Network Intel® Ethernet 1350 QP 1GB
Storage 4 X 1TB 7200 RPM RAID-10 Arrays (Dell PowerEdge RAID
Controller H710)
Optical Drive DVD+/-RW
Mounting ReadyRails II mounting interface, sliding rails
Cable Management Arm
Power Dual Hot-plug, Redundant 120V/750W AC Power Supplies (1+1)
8
Table 3: RealPresence Media Manager - Software Edition Hardware Requirements
Minimum Hardware Specification
Processor Intel Xeon 4-core or comparable
Memory 4GB
Local Storage 40GB RAID 1 Partition (OS)
40GB RAID 1 Partition (Apps)
Network 1GB
Recommended Hardware Specification
Processor Intel Xeon 8-core or comparable
Memory 8GB
Local Storage 40GB RAID 5 Partition (OS)
20GB RAID 5 Partition (Apps)
Shared Storage 40GB iSCSI/FC SAN (OS)
20GB iSCSI/FC SAN (Apps)
For RealPresence Media Manger Software Edition deployments, the database and storage
servers must meet the following minimum hardware requirements:
Table 4: Database and Storage Server Hardware Requirements
Minimum Hardware Database/Reporting Services Storage/Repository
Processor Intel Xeon 4-core or comparable Intel Xeon 2-core or comparable
Memory 4GB 4GB
Local Storage 40GB RAID 5 Partition (OS)
50GB RAID 5 Partition (Apps, Data)
40GB RAID 10 Partition (OS)
1TB RAID 5 Partition (Apps, Data)
Network 1GB 1GB
Recommended
Hardware
Database/Reporting Services Storage/Repository
Processor Intel Xeon 8-core or comparable Intel Xeon 6-core or comparable
Memory 8GB 8GB
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
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Local Storage 40GB RAID 10 Partition (OS)
500GB RAID 10 Partition (Apps,
Data)
40GB RAID 10 Partition (OS)
2TB RAID 10 Partition (Apps, Data)
Shared Storage 40GB iSCSI /FC SAN (OS)
100GB iSCSI /FC SAN (Apps)
Dedicated iSCSI or FC SAN shared
repository for WMS/Smooth
Streaming/Wowza/Web Content
For RealPresence Media Manger Software Edition deployments, the server roles must meet the
following minimum hardware requirements:
Table 5: Server Role Hardware Requirements
Minimum Hardware Windows Media Services Smooth Streaming
Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable
Memory 4GB 4GB
Local Storage 40GB RAID 1 Partition (OS)
250GB RAID 1 Partition (Data)
40GB RAID 1 Partition (OS)
250GB RAID 1 Partition (Data)
Network 1GB 1GB
Recommended
Hardware
Windows Media Services Smooth Streaming
Processor Intel Xeon 4-core or comparable Intel Xeon 4-core or comparable
Memory 8GB 8GB
Local Storage 40GB RAID 5 Partition (OS)
1TB RAID 5 Partition (Data)
40GB RAID 5 Partition (OS)
1TB RAID 5 Partition (Data)
Shared Storage 40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
Minimum Hardware Web Content Polycom Media Services Agent (MSA)
for Thumbnailing and Transcoding
Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable
Memory 4GB 8GB
Local Storage 40GB RAID 1 Partition (OS)
250GB RAID 1 Partition (Data)
40GB RAID 1 Partition (OS)
40GB RAID 1 Partition (Apps, Data)
10
Network 1GB 1GB
Recommended
Hardware
Web Content Polycom Media Services Agent (MSA)
for Thumbnailing and Transcoding
Processor Intel Xeon 4-core or comparable Intel Xeon 8-core or comparable
Memory 8GB 16GB
Local Storage 40GB RAID 5 Partition (OS)
1TB RAID 5 Partition (Data)
40GB RAID 5 Partition (OS)
250GB RAID 5 Partition (Apps, Data)
Shared Storage 40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
Note: Storage Area Network Protocols
Servers can be deployed over Internet Small Computer System Interface (iSCSI) or Fibre Channel (FC) Storage Area Networks (SAN).
Virtual machines
RealPresence Media Manager can be installed on virtual machines (VM) to simplify
maintenance, disaster recovery, and expansion. Virtual machine environments can over-share
resources across VM instances, affecting the responsiveness of CPU-, RAM- and disk-intensive
applications like RealPresence Media Manager.
The following Virtualization platforms have been identified as compatible, but because
performance is heavily influenced by actual deployment configurations, each environment must
be reviewed and certified by professional services after installation. You need an existing
support contract with your virtualization provider and or the ability to resolve issues that are
unique to virtualized environments. The use of management systems to govern and report
against virtual hosts is highly recommended. Open Source virtualization platforms and non-
affiliated internet based third-party cloud providers are not supported without validation and
written authorization from Polycom Global Support Services.
Table 6: Supported Virtualizations
VMware
Supported Versions vSphere v4.x and 5.x Standard or above
Management vCenter
Product Reference http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx
Performance Best Practices http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 11
VMware
Memory Management http://www.vmware.com/files/pdf/techpaper/network-io-latency-perf-vsphere5.pdf
Network I/O Latency http://www.vmware.com/resources/techresources/10256
Reference http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx
Microsoft
Supported Versions Hyper V 2008R2 SP1
Management Microsoft System Center 2012 VMM
Product Reference http://www.microsoft.com/en-us/server-cloud/windows-server/hyper-v.aspx
Citrix
Versions Xen Server v5.5, v5.6, and v6.0
Management XenCenter
Product Reference http://www.citrix.com/English/ps2/products/subfeature.asp?contentID=2300456
RealPresence Media Manager Software Installation Software
Requirements
You need the following software to complete an installation of RealPresence Media Manager
6.5 software:
Microsoft Windows Server 2012
Windows 2012 does not offer a Windows Media Services role. To use RealPresence
Media Manager software with Windows Media Services, you need an external server,
such as Windows Server 2008 R2.
Windows Server 2008 R2 Standard Edition 64-bit and Enterprise Edition 64-bit are also
supported
Windows Server 2008 R2 Standard Edition does not support Windows Media Services
multicast, and cannot be upgraded to provide this support. If WMV multicast is necessary,
install Windows Server 2008 R2 Enterprise Edition.
Note: 32-bit Operating Systems are Not Supported
32-bit operating systems are not supported in RealPresence Media Manager 6.5 software.
12
Microsoft SQL Server 2012 or SQL Server 2008 R2
Microsoft Internet Information Services 7 or later
Microsoft IIS Media Services (Smooth Stream)
Windows Media Services for installations on Windows Server 2008 R2
Microsoft .NET Framework 4.5
Microsoft Expression Encoder 4 Pro SP2 (3 full license keys are provided with the
purchase of RealPresence Media Manager software for H.264 encoding)
Interoperability of RealPresence Media Manager,
RealPresence Capture Station, and RealPresence Media
Editor Software
The following table contains the interoperability and tested compatibility between RealPresence
Media Manager software, RealPresence Capture Station software, and RealPresence Media
Editor software. The table uses the following abbreviations:
RealPresence Media Manager PRMM
RealPresence Capture Station PRCS
RealPresence Media Editor PRME
Table 7: Interoperability and Tested Compatibility
Software Version Tested Interoperability
With
Tested with
Current Version
N (Tests Passed)
Tested with N-1
Version (Tests
Passed)
RealPresence
Media Manager –
Software Edition
6.5.0.35 PRCS, PRME,
Modules
PRCS 6.5.1.14
PRME 6.5.0.8
PRMM 6.5.0.35
Modules
PRCS 6.0.1.14
PRME 6.0.1.4
RealPresence
Capture Station
Pro Appliance
6.5.1.14 PRMM,
standalone
IIS/Stream Server
PRCS 6.5.1.14
PRME 6.5.0.8
PRMM 6.5.0.35
Modules
PRMM 6.0.5.1
PRME 6.0.1.4
RealPresence
Capture Station
Portable Pro
Appliance
6.5.1.14 PRMM,
standalone
IIS/Stream Server
PRCS 6.5.1.14
PRME 6.5.0.8
PRMM 6.5.0.35
Modules
PRMM 6.0.5.1
PRME 6.0.1.4
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 13
Software Version Tested Interoperability
With
Tested with
Current Version
N (Tests Passed)
Tested with N-1
Version (Tests
Passed)
RealPresence
Capture Station
Software
6.5.1.14 PRMM,
standalone
IIS/Stream Server
PRCS 6.5.1.14
PRME 6.5.0.8
PRMM 6.5.0.35
Modules
PRMM 6.0.5.1
PRME 6.0.1.4
RealPresence
Capture Station
Option for iOS
devices and
Smooth Streaming
(IIS Server
required, not
included)
6.5.1.13 PRCS PRCS 6.5.1.14 PRCS 6.0.1.14
RealPresence
Capture Station
Option for use
with Blackboard.
(BlackBoard
integration may
require custom
PGS services)
6.5.1.13 PRCS PRCS 6.5.1.14 PRCS 6.0.1.14
RealPresence
Media Editor
software.
Requires
Implementation
and 1 Year
Premier License
6.5.0.8 PRCS, PRMM,
standalone
IIS/Stream Server
PRME 6.5.0.8
PRMM 6.5.0.35
PRCS 6.0.1.14
PRMM 6.0.5.1
14
Interoperability of RealPresence Media Manager 6.5
Software with Partner Solutions
The following table contains the interoperability and tested compatibility between RealPresence
Media Manager software and partner solutions.
Table 8: Interoperability of RealPresence Media Manager Software with Partner Solutions
Interop Product Interop Product
Version
Date of Last Test
with PRMM 6.5
Notes
Blackboard Learn 9.1 Service Pack 10 April 2013
Digital Signage: Scala API 1.2 April 2013
Digital Signage: X20 API 1 April 2013
Distribution: Microsoft
Windows Azure
2012 April 2013
Distribution: Blue Coat
Director
SG-ME 5.4.2.5 May 2013
Distribution: Cisco Deprecated Not supported by PRMM
6.5
Media Player: Adobe Flash 11 May 2013
Media Player: Apple
QuickTime
7.7.2 May 2013
Media Player: Microsoft
Silverlight
3
Media Player: Microsoft
Silverlight
4
Media Player: Microsoft
Silverlight
5 May 2013
Media Player Microsoft
Windows Media
12 May 2013
Media Server: Adobe Flash 5 May 2013 Supports progressive
streams only
Media Server: Helix 14.3 Deprecated Not supported by PRMM
6.5
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 15
Interop Product Interop Product
Version
Date of Last Test
with PRMM 6.5
Notes
Media Server: Microsoft IIS 4.1 May 2013
Media Server: Microsoft
Windows
9.6 May 2013
Media Server: Wowza 3.5.2 May 2013
Media Utility: IBM
Sametime
8.5.2 May 2013
Media Utility: Microsoft
Lync
4 May 2013
Microsoft Expression
Encoder
4.0.4 May 2013
Riverbed
Polycom RSS 4000 8.5 May 2013
Polycom RealPresence
Capture Server
1 May 2013 Preliminary testing
completed with PRMM 6.5
Microsoft SharePoint
Server
2010
Microsoft SQL Server
Reporting Services
10 May 2013
Tandberg Content Server 5 May 2013
16
Known Issues in Polycom RealPresence Media Manager
6.5 Software
Note: 32-bit Operating Systems are not supported
32-bit operating systems are not supported in RealPresence Media Manager 6.5 software.
The following known issues persist in RealPresence Media Manager 6.5.1.14 software:
Issue When scheduling a live RealPresence Capture Station event or RSS4000 event in
RealPresence Media Manager Admin Tool, the event will appear as expected in the
RealPresence Media Manager Portal's Upcoming Event portlet as expected, however,
even after the event has begun, the content item in the Upcoming Event portlet is not
available for viewing.
In the RealPresence Media Manager Admin Tool, clear the portal’s cache or recycle the
app pool.
In the RealPresence Media Manager Portal, log in as an admin user and clear the
portal’s cache or recycle the app pool.
21931 Thumbnails for User Generated Content (UGC) uploaded to a Polycom Media Services
Agent (MSA) are missing the web dir in the relative path and will not be visible in the
portal.
21929 When an image is uploaded using UGC, the uploader does not upload the width and
height metadata for the image.
Scan in the image content, which uses a bitmap decoder that retrieves all the metadata
and automatically enters it as image properties.
21927 When scheduling an RSS event, selecting and saving a Content Source Profile (CSP)
which is not associated with the Content Creation Profile (CCP) you are using, causes a
validation error.
Polycom® RealPresence® Media Manager 6.5 Release Notes 6.5.1.13
Polycom, Inc. 17
Use a CSP that is associated with the CCP.
21925 The user alias password and confirm password fields allow more than the 50-character
maximum.
21908 When scheduling events, the Rebroadcast checkbox is selected when there is no
rebroadcastable content.
Clear the Rebroadcast checkbox manually.
21860 After upgrading from RealPresence Media Manager 6.0 software to 6.5, the port number
is missing in URLs.
Add the port number manually.
21879 When changing Style Profiles, changes to the Advanced Search Link Font do not appear
to have taken effect in the Admin Tool, but are reflected in the portal.
21827 Add DistributionUrlRequired check while saving Distribution profile with distributrion
21899 H.264 bitrates streaming from the RealPresence Capture Server are not supported in
RealPresence Media Manager 6.5 software.
21900 .mov format video uploaded from iOS devices to RealPresence Media Manager software
as User Generated Content sometimes display upside down in thumbnails.
Replace the thumbnails manually in the RealPresence Media Manager Admin Tool
Issue User accounts created during installation of Microsoft SQL Server are denied
authentication on login.
Select Mixed Mode Authentication during installation of SQL Server or configure it in the
SQL Server 2012 Setup dialog box if SQL Server is already installed.
21518 Content with a # in the filename returns an error when pushed to a Scala server via the
Digital Signage Servers list.
21545 Content will display with inconsistent behavior on Android devices when switching to full
screen, including skipping to the end of the video and stopping, and restarting from the
beginning of the video.
21560 RealPresence Media Manager scheduler service will attempt to transcode a previously
transcoded .wmv file when pushed to X20 server via Digital Signage Sync.
10963 Admin Tool>Network Resources>Content Source Profile (RSS): alter credentials doesn’t
clear from the bottom section
13369 When scanning MP4 content from a RealPresence Media Editor presentation, the MP4
qualifier duplicates in the URL in RealPresence Media Manager if it was originally
included in the RealPresence Media Editor Flash Server URL. For example, it might look
like rtmp://qastaging:1935/vod/MP4/mp4:mp4:mediafilename.mp4
When creating a Streaming Server Profile in RealPresence Media Manager, do not pass
the MP4: qualifier.
21587 0.5x, 1.5x, and 2x playback speeds are inaccurate.
Polycom, Inc. 18
Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
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