© Polycom, Inc. All rights reserved.

Polycom Advantage ServiceBenchmarking Endpoint OverviewABC Company9/1/2018 - 9/30/2018

© Polycom, Inc. All rights reserved.

SAMPLE REPORTd

This report is for demonstration purposes only. Any resemblance to real systems, networks, locations,

names, etc. is purely coincidental.

version 6.4a

© Polycom, Inc. All rights reserved. 3

Report Parameters

9/1/2018-9/30/2018

© Polycom, Inc. All rights reserved. 4

Executive Summary

9/1/2018-9/30/2018

System Types are determined by the make and model of the endpoint in use.ITP = RPX, OTX, TPX, ATXRoom = Conference room based codecs, such as Group Series, HDX9000, HDX8000, VSX8000Desktop = Desktop based codecs, such as HDX4000 or VSX3000Personal = Personal or software-based applications, such as CMAD, RPDesktop or RPMobile

© Polycom, Inc. All rights reserved. 5

Executive Summary (cont.)

9/1/2018-9/30/2018

91%

9%

Percent of Calls by System Type

Room

Personal

96%

Percent of Minutes by System Type

Room

Personal

System Types are determined by the make and model of the endpoint in use.

ITP = RPX, OTX, TPX, ATX

Room = Conference room based codecs,such as Group Series, HDX9000,HDX8000, HDX7000, VSX8000

Desktop = Desktop based codecs, such asHDX4000 or VSX3000

Personal = Personal or software-based applicationssuch as CMAD, RPDesktop, RPMobile

56%

43%

Percent of Calls by Call Type

Audio

Multipoint

Point-to-Point 63.4%

35.6%

Percent of Minutes by Call Type

Audio

Multipoint

Point-to-Point

Call Types are determined by whether a call is audio or video (point-to-point or multipoint).

Audio = Endpoint involved in an audio call

Video Point-to-Point = Endpoint connected over videodirectly to another endpoint

Video Multipoint = Endpoint connected overvideo to a MCU (bridge)

*An endpoint may be in an Audio and Video call atthe same time, producing two CDRs.**Multipoint calls are determined by the far-endsystem in the CDR being a Polycom RMX or MGC.

© Polycom, Inc. All rights reserved. 6

Usage Distribution - Room Endpoints

9/1/2018-9/30/2018

41

2117

11

3 1 0 0 0 005

1015202530354045

Average Utilization - Room Endpoints

0

5

0

8

4

7

15

9

12

910

6

1

3 3

10 0 0 0 0

10 0 0 0 0 0 0

0

2

4

6

8

10

12

14

16

Average Duration - Room Endpoints

© Polycom, Inc. All rights reserved. 7

Total Calls by Day - All Endpoints

9/1/2018-9/30/2018

38

29

2

12

51

6058

43

1

71

66

77 76

31

62

73

68 68

59

2 1

76

70

81

52

36

74 5

9 9

3 47

24

2

64

85 6

9 86

810

0

10

20

30

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70

80

909/

1/20

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2018

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8

Room

Personal

© Polycom, Inc. All rights reserved. 8

Most/Least Utilized - Room

9/1/2018-9/30/2018

The full list of all endpoints is available in the embedded spreadsheet at the end of this report.

© Polycom, Inc. All rights reserved. 9

Network Overview

9/1/2018-9/30/2018

1263

1268835

0

200

400

600

800

1000

1200

1400

Room Personal

Network Flags by System Type

Calls

Network Flags

0.20%

1.09%

0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

Room Personal

Average Percent Packet Loss by System Type

Network Flags are calls that were affected by 0.1% packet loss or greater and therefore call quality could have been impacted.

Network flags do not imply a specific network issue, but may indicate cause for investigation for the endpoints or locations indicated.

© Polycom, Inc. All rights reserved.

Benchmarking ElementsABC Company

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Parameters and Metrics

9/1/2018-9/30/2018

• Utilization– Measure of % of working hours video rooms

are being utilized for video calls– Assumes 40-hour work week

• Utilization Regularity– Standard deviation of utilization– Helps understand if utilization is regular or

irregular

• 3rd Highest Room– Ignores highest 2 rooms– Checks actual utilization of 3rd highest room

(similar to 90th percentile type measurement)

• HD Experience– Percent of calls where users received an HD

image (>=720p)

• Network Readiness– Percentage of calls affected by packet loss

- threshold of 0.1% loss

• Network Focus– Breakdown of calls with 0.1% loss, 0.5%

loss, and 1% loss and greater

• Success Rate– Percentage of calls > 5 minute(s) versus all

calls– Many short calls indicate bad dialing or

other issues

• MCU Utilization– Indicates type of environment, scheduled

calls vs. ad-hoc calls vs. VMR-based conferencing

© Polycom, Inc. All rights reserved. 12

Benchmarking AnalyticsRoom Systems Only

9/1/2018-9/30/2018

NOTE:Best in Class data is based off data collected by Polycom but does not reflect any specific or unique user who has submitted data.Best in Class is formulated by utilizing the data collected. The result is rounded up to the nearest whole percentile number to provide an indicator of performance capabilities customers are obtaining;however Polycom makes no statements that any customer has obtained that exact percentage nor does Polycom make any guaranteesthat any specific customer can achieve a specific performance as the capability for each individual customer’s performance is dependent on multiple variables.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Utilization Utilization Regularity HD Experience Network Readiness Success Rate MCU Utilization

PercentileBenchmarking

(comparing with other customers)

ABC Company

© Polycom, Inc. All rights reserved. 13

Benchmarking Metrics9/1/2018-9/30/2018

NOTE:Best in Class data is based off data collected by Polycom but does not reflect any specific or unique user who has submitted data.Best in Class is formulated by utilizing the data collected. The result is rounded up to the nearest whole percentile number to provide an indicator of performance capabilities customers are obtaining;however Polycom makes no statements that any customer has obtained that exact percentage nor does Polycom make any guaranteesthat any specific customer can achieve a specific performance as the capability for each individual customer’s performance is dependent on multiple variables.

0

1

2

3

4

5Utilization

UtilizationRegularity

HDExperience

NetworkReadiness

Success Rate

MCUUtilization

ABC Company

© Polycom, Inc. All rights reserved. 14

Endpoint Statistics - Excel

The attached Excel file contains the Endpoint Statisticsfor each endpoint in the report.

EndpointStatistics

ABC Company-Utilization ReportCalls >= 5 minute(s)

September 2018

System NameSystem TypeSerial NumberAudio CallsAudio MinutesVideo CallsVideo MinutesTotal CallsTotal MinutesTotal Network FlagsUtilizationAve Packet Loss TX%Ave Packet Loss RX%

ArgentiSanJuanRoom821234567AA000191,988191,988220.71%0.00%0.12%

ArgentiSantaRosaRoom821234567AA001101,078101,078011.23%0.00%0.00%

Australia-Sydney-Room2Room821234567AA0043432343204.50%0.00%0.00%

BarbaraGonzales-RPDesktopPersonalSW License67967910.82%0.00%3.15%

BobAnderson-RPDesktopPersonalSW License38438400.87%0.00%0.00%

BobbyMartin-HDXRoom821234567AA0054126412611.32%1.98%0.00%

BobKanderson-RPDesktopPersonalSW License14814800.50%0.00%0.01%

Bolivia-Santa CruzRoom821234567AA006181,533181,533015.97%0.00%0.00%

Brazil-EldoradoRoom821234567AA0072109210901.14%0.00%0.00%

Brazil-RecifeRoom821234567AA0083104310401.09%0.00%0.00%

Brazil-SaoPaolo-Room3Room821234567AA009118851188509.22%0.00%0.00%

Canada-HuntsvilleRoom821234567AA0113123312301.28%0.00%0.00%

Canada-MississaugaRoom821234567AA0123348334803.62%0.00%0.00%

Chile-SantiagoRoom821234567AA01391,01791,017010.60%0.00%0.00%

Colombia-BarbosaRoom821234567AA014253,423253,423135.66%0.01%0.01%

Colombia-BarranquillaRoom821234567AA015139121,057131,0951211.41%0.00%1.26%

Colombia-Bogota-Room1Room821234567AA016118323,005333,023131.49%0.06%0.00%

Colombia-Bogota-Room22CRoom821234567BB015212,254212,254123.48%0.00%0.01%

Colombia-Bogota-WypallRoom821234567AA018253,691253,691338.44%0.19%0.00%

Colombia-BucaramangaRoom821234567AA01981,12381,123511.69%0.76%0.02%

Colombia-CaliRoom821234567AA020191332,336342,426825.28%0.09%0.06%

Colombia-Franklin-4Room821234567AA021158152,490162,547126.53%0.01%0.03%

Colombia-MedellinRoom821234567AA022194273,805283,899040.61%0.00%0.00%

Colombia-PereiraRoom821234567AA02319118973191,064011.08%0.00%0.00%

Colombia-TocancipaRoom821234567AA024146223,284233,331134.69%0.00%0.02%

ComptownJessica-RPDesktopPersonalSW License3122312221.27%0.00%1.50%

CostaRica-PrindisaRoom821234567AA025292,165292,165022.55%0.00%0.00%

CraigJensen-RPDesktopPersonalSW License161600.07%0.00%0.00%

DavidJones-RPDesktopPersonalSW License6308630813.21%0.00%7.42%

DeanJameson-RPDesktopPersonalSW License2110211001.15%0.00%0.00%

Ergonia-GuayaquilRoom821234567AA027118191,647201,665117.35%0.03%0.04%

Facilities-TeamRoom821234567AA0287421742114.38%0.42%0.00%

France-DijonRoom821234567AA029161600.06%0.00%0.00%

FrankSinta-HDXRoom821234567AA030159191591929.57%0.08%0.05%

GerriKutchner-RPDesktopPersonalSW License46146110.64%0.00%5.80%

Hungary-Room1Room821234567BB0143320332003.33%0.00%0.00%

Italy-Milan-HDXRoom821234567AA034121,837121,837019.14%0.00%0.00%

Italy-Milan-HDX-RoomA1Room821234567AA0352164216401.71%0.00%0.00%

JonathanWilsons-HDXRoom821234567AA037119251192559.63%2.14%0.27%

JonnieFrank-HDXRoom821234567AA0383137313701.43%0.00%0.00%

JoseGarcia-RPDesktopPersonalSW License1120112001.25%0.00%0.00%

KennyBefferton-RPDesktopPersonalSW License5241524102.51%0.00%0.00%

KevinMiller-RPDesktopPersonalSW License31931900.20%0.00%0.00%

KimberleyHansen-RPDesktopPersonalSW License157001570037.29%0.00%0.32%

LandonJonathanRPDesktopPersonalSW License7530753025.52%0.00%0.18%

LeviKovaks-RPDesktopPersonalSW License181800.08%0.00%0.00%

LisaHadfield-RPDesktopPersonalSW License9346934683.60%0.00%1.38%

LoriHorman-RPDesktopPersonalSW License3184318401.92%0.00%0.00%

MaryGifford-HDXRoom821234567AA039104201042034.38%0.28%0.97%

Mexico-AcunaRoom821234567AA0404136413631.42%0.05%1.36%

Mexico-MagdalenaRoom821234567AA041171700.07%0.00%0.00%

PattyHerman-RPDesktopPersonalSW License23123100.32%0.00%0.00%

Peru-CamachoRoom821234567AA043272,317272,317224.13%0.01%0.23%

PeterVictorson-RPDesktopPersonalSW License9615961516.41%0.00%0.02%

PhillipMontgomery-RPDesktopPersonalSW License6157615741.64%0.00%0.48%

PuertoRico-San JuanRoom821234567AA0446435643504.53%0.00%0.00%

QuentinStock-RPDesktopPersonalSW License151510.05%0.00%4.09%

RamieRobertson-RPDesktopPersonalSW License161610.06%0.00%9.91%

RandyCraig-RPDesktopPersonalSW License6169616911.76%0.00%0.08%

RandyNewsome-RPDesktopPersonalSW License11811810.18%0.00%0.95%

RodneyWhite-RPDesktopPersonalSW License16516500.68%0.00%0.00%

RubyWard-RPDesktopPersonalSW License37537510.79%0.00%0.49%

Russia-Moscow-HDXRoom821234567AA0459923992319.61%0.32%0.24%

SamanthaJohnson-RPDesktopPersonalSW License3203320322.11%0.00%1.60%

SaraNelsien-RPDesktopPersonalSW License4209420902.17%0.00%0.01%

SeanGarcon-RPDesktopPersonalSW License2111211111.16%0.00%0.93%

SharonOliver-RPDesktopPersonalSW License151500.05%0.00%0.00%

SharonProndle-RPDesktopPersonalSW License31931900.20%0.00%0.00%

SimonSays-RPDesktopPersonalSW License4162416201.69%0.00%0.05%

Spain-MadridRoom821234567AA0462242224202.52%0.00%0.00%

TravisDavidson-HDXRoom821234567AA047195981959836.23%0.76%0.05%

TravisDavidson-RPDesktopPersonalSW License46446420.67%0.00%0.10%

UK-Birmingham-Room14Room821234567AA0485470547004.89%0.00%0.00%

UK-Brightown-Room2Room821234567AA049121,056121,056011.00%0.00%0.00%

UK-London-VC12Room821234567AA05291,08391,083011.28%0.00%0.00%

UK-ManchesterRoom821234567AA053192,401192,401225.01%0.01%0.01%

UK-Manchester-Room3Room821234567AA054163,486163,486136.31%0.08%1.25%

US-BelmontRoom821234567AA0564286428612.98%0.10%0.00%

US-Cincinnati-Room9bRoom821234567AA06061,18461,184012.33%0.00%0.00%

US-DallasRoom821234567AA06159795979010.20%0.00%0.00%

US-Dallas-Room14Room821234567AA0621135373,936384,071242.41%0.27%0.00%

US-Dallas-Room41Room821234567AA063182,604182,604027.13%0.00%0.00%

US-Denver-PGSRoom821234567BB010232,768232,768528.83%0.04%0.98%

US-Detroit-Room19Room821234567AA066202,635202,635027.45%0.00%0.00%

US-Detroit-Room401Room821234567AA067152212,059222,111021.99%0.00%0.00%

US-Detroit-TrainingRoomRoom821234567AA0687938793809.77%0.00%0.00%

US-DouglasCounty-10Room821234567AA069453,947453,947241.12%0.05%0.01%

US-DouglasCounty-4Room821234567AA07081,48981,489015.51%0.00%0.00%

US-DouglasCounty-6Room821234567AA071435,218435,218054.35%0.00%0.00%

US-DouglasCounty-8Room821234567AA07316816800.70%0.00%0.00%

US-EdingtonRoom821234567AA07414514500.46%0.00%0.00%

US-EdwardsRoom821234567AA07532632620.27%0.25%0.00%

US-FlemingtonRoom821234567AA0764331433113.45%0.01%0.11%

US-FolervilleRoom821234567BB0097525752505.47%0.00%0.00%

US-KentuckyRoom821234567AA078163,068163,068031.96%0.01%0.00%

US-Kentucky-HDXRoom821234567AA079142,242142,242123.36%0.01%1.15%

US-Long IslandRoom821234567AA080131,025131,025010.67%0.00%0.00%

US-MinneapolisRoom821234567AA0834427442704.45%0.00%0.00%

US-NebraskaNorthCampus-Room2Room821234567AA08671,42571,425014.84%0.00%0.01%

US-NebraskaNorthCampus-Room4Room821234567AA0871105243,371253,476036.21%0.00%0.00%

US-Neenah-KCNE AssemblyRoom821234567AA0885453545304.72%0.00%0.00%

US-Newbridge-Room1Room821234567AA089162,636162,636027.46%0.00%0.00%

US-NewBrunswickRoom821234567AA0901159111,390121,549016.13%0.00%0.00%

US-NewBrunswickNorth-Room2Room821234567AA0911131131,419141,550016.15%0.00%0.00%

US-NewBrunswickNorth-Room4Room821234567BB0073118311801.23%0.00%0.00%

US-NewComptonRoom821234567AA09311054371547604.96%0.00%0.00%

US-NewJersey-Room1Room821234567AA094141,348141,348014.04%0.00%0.00%

US-NewJersey-Room3Room821234567AA09571,20171,201012.51%0.00%0.00%

US-NewYorkRoom821234567AA0965509550905.30%0.00%0.00%

US-NounlandRoom821234567AA097313,526313,526136.73%0.00%0.60%

US-RawlinsRoom821234567AA0988894889409.32%0.00%0.00%

US-Rawlins-CafeteriaRoom821234567AA0995436543604.55%0.00%0.00%

US-Rawlins-NorthCampusRoom821234567BB0065709570907.38%0.00%0.00%

US-Rawlins-PressRoomRoom821234567AA101110292,625302,635027.44%0.00%0.00%

US-Rawlins-PressRoom-HDXRoom821234567BB005201,198201,198112.48%0.00%4.17%

US-Rawlins-Room12ARoom821234567AA1031307130703.20%0.00%0.00%

US-Rawlins-Room14bRoom821234567AA104233,646233,646037.98%0.00%0.00%

US-Rawlins-Room16CRoom821234567BB004242,732242,732028.46%0.00%0.00%

US-Rawlins-Room18DRoom821234567AA1061159162,013172,172022.63%0.00%0.00%

US-Rawlins-Room20ERoom821234567AA107202,885202,885130.05%0.01%0.01%

US-Rawlins-Room22FRoom821234567AA108152303,602313,653038.05%0.00%0.00%

US-RockfordRoom821234567BB00381,53981,539016.03%0.00%0.00%

US-Testing-Room3bRoom821234567BB00218222672327532.87%0.39%1.69%

US-Testing-Room4cRoom821234567BB001181810.08%0.09%0.07%

US-Wake ForestRoom821234567AA1133472347234.92%0.42%0.00%

Venezuela-CaracasRoom821234567AA115262,307262,307424.03%0.02%0.02%

WillFredrick-RPDesktopPersonalSW License5299529923.11%0.00%0.10%

Polycom Advantage Service�Benchmarking Endpoint Overview ������SAMPLE REPORT�d�This report is for demonstration purposes only. Any resemblance to real systems, networks, locations, names, etc. is purely coincidental.�Report ParametersExecutive SummaryExecutive Summary (cont.)Usage Distribution - Room EndpointsTotal Calls by Day - All EndpointsMost/Least Utilized - RoomNetwork OverviewBenchmarking ElementsParameters and MetricsBenchmarking Analytics�Room Systems OnlyBenchmarking MetricsEndpoint Statistics - Excel