POLK COUNTY TRANSPORTATION - Polk County, North … Updated SSP for BOC Approval 052617.pdfPolk County Transportation’s intent is to adhere to the policies and procedures that support

POLK COUNTY

TRANSPORTATION

SYSTEM SAFETY PLAN

2017

PCT System Safety Plan Page 2 of 106

Table of Contents

General System Safety Plan Management ...................................................................................... 3

System Description ......................................................................................................................... 6 Mission Statement ........................................................................................................................... 9 Annual Management Review ........................................................................................................ 13 System Safety Plan ....................................................................................................................... 14 Employee Selection ...................................................................................................................... 15

Minimum Training Standards For Vehicle Operators .................................................................. 26 PCT Ride Check: Driver Evaluation............................................................................................ 29 Safety Data Acquisition/Analysis ................................................................................................. 37 Safety Objectives Of Polk County Transportation ....................................................................... 38 Safety Functions Action Plan........................................................................................................ 39

Safety Responsibilities – Specific Positions ................................................................................. 39

Relationship Between System Safety And System Operations .................................................... 43 Onboard Safety Equipment ........................................................................................................... 47 Driver On-Board Responsibilities................................................................................................. 48

Passenger Rules ............................................................................................................................ 49 Accident/Incident Reporting ......................................................................................................... 52

Exposure Control .......................................................................................................................... 60 Blood Borne Pathogens/Infection Control .................................................................................... 61 Potential Worksite Hazards .......................................................................................................... 64

Threat and Vulnerabilities Assessment..........................................................................................67

Emergency Action Plan ................................................................................................................69

Safety And Inclement Weather ..................................................................................................... 74

Security ......................................................................................................................................... 75

Facilities Security.......................................................................................................................... 76 Fire Safety .................................................................................................................................... 84

Maintenance .................................................................................................................................. 83

Vehicle Maintenance.....................................................................................................................85

Preventive Maintenance Standards ............................................................................................... 87 Wheelchair Lift Maintenance Schedule ........................................................................................ 92

Daily Inspections .......................................................................................................................... 97 End of Day Vehicle Procedures .................................................................................................. 102

Appendix......................................................................................................................................103


GENERAL SYSTEM SAFETY PLAN MANAGEMENT Description of Elements

1. POLICY STATEMENT AND AUTHORITY FOR SYSTEM SAFETY PLAN

A. Effective October 2012, Moving Ahead for Progress in the 21st Century (MAP-21)

mandated requirements for each public transportation system to develop and implement a

safety plan. As defined by MAP-21, public transportation is defined as regular,

continuing shared-ride surface transportation services that are open to the general public

or open to a segment of the general public defined by age, disability, or low income.

B. North Carolina Board of Transportation 2003 Resolution established the requirement for

each transit system to develop and implement a System Safety Plan (SSP).

C. Establish the SSP as an operating document that has been prepared for and approved by

the transit system top management, chief executive officer or the governing board.

D. The authority statement in the SSP should define, as clearly as possible, the following:

1. The authority for establishment and implementation of the SSP

2. How that authority has been delegated through the organization

E. The SSP must adequately address the SIX CORE ELEMENTS.

2. DESCRIPTION OF PURPOSE FOR SYSTEM SAFETY PLAN

A. Address the intent of the SSP and define why it is being written.

B. Establish the safety philosophy of the whole organization and provide a means of

implementation.

C. A SSP could be implemented for the following reasons:

To establish a safety program on a system wide basis.

To provide a medium through which a system can display its commitment to safety.

To provide a framework for the implementation of safety policies and the

achievement of related goals and objectives.

To satisfy federal and state requirements.

To meet accepted industry standards and audit provisions.

To satisfy self-insurance or insurance carrier provisions.

D. The relationship of system safety to system operations should be defined.

E. All departments involved must have a clear definition of their individual responsibilities

relative to the scope of the SSP.

F. This section should also contain system safety definitions applicable to the operating

systems.

3. CLEARLY STATED GOALS FOR VEHICLE SAFETY MANAGEMENT

PROGRAM

A. The overall goal of a SSP is to identify, eliminate, minimize and control safety hazards

and their attendant risks by establishing requirements, lines of authority, levels of


responsibility and accountability, along with methods of documentation for the

organization.

B. These goals should be system-specific, tailored to the individual needs of the system, as

well as being:

1. Long term - the goals must have broad and continuing relevance.

2. Meaningful - they must not be so broad as to be meaningless; desired results must be

identified.

3. Realizable - any goal that meets the first two criteria but cannot be attained is

meaningless.

4. Identify, eliminate, minimize, and/or control all safety hazards

5. Provide appropriate action and measures to obtain necessary safety-related

agreements, permits and approvals from outside agencies, where applicable.

4. IDENTIFIABLE AND ATTAINABLE OBJECTIVES

A. Objectives are the working elements of the SSP, the means by which the identified goals

are achieved.

1. Must be quantifiable and meaningful.

2. Met through the implementation of policies.

B. Policies are central to the SSP and must be established by top management.

1. They set the framework for guiding the safety program, on a relatively long-term

basis.

2. Policies are measurable.

3. Policies are methods for reaching a specified objective.

C. Example:

The establishment of a safety program incorporating public, patron, employee, and

property safety including fire protection, loss prevention and life safety requirements.

Policies depend on the goals defined by the transit system and its safety philosophy.

5. SYSTEM DESCRIPTION/ORGANIZATIONAL STRUCTURE

A. System Description

1. Briefly describe the system’s characteristics. The information should be sufficient to

allow non-technical person and those not employed in transit to understand the system

and its basic operation.

2. Components that should be included in the system description:

a. History

b. Scope of service

c. Physical features

d. Operations

e. Maintenance

f. System Modifications

B. Organizational Structure

1. Organizational diagrams showing the title of each position.

2. Diagram showing the structure of the system safety unit identifying the key positions.

3. Diagrams showing the relationships and lines of communication between the system

safety unit and other departments in the organization.


4. Describe the relationship of the transit system to local political jurisdictions.


SYSTEM DESCRIPTION

Polk County Transportation has been in operation since 1984, offering safe, reliable,

Demand-Response services to Polk County residents. Through this system, mobility is

provided to an average of 200 passengers each day. Regular destinations include:

Adult day care

Airport trips

Community Colleges

Daycare

Healthcare appointments

Local employers and agencies

Personal care appointments

Public school (at the request of the school system)

Senior/community centers

Shopping

Vocational workshop

In addition to transportation for the general public, PCT holds contracts with:

The Department of Social Services for non-emergency Medicaid trips

NC Division on Aging for transporting the elderly

NCDOT for transporting the elderly and disabled, the economically needy to work

and for rural general transportation

Polk Vocational Services for transporting the disabled to the workshop

Polk County Schools for transporting children with special needs or who reside in

areas that are difficult to reach

Note: The Federal Transportation Administration (FTA) prohibits the use of federally funded

vehicles for charter service (i.e. transportation provided by a recipient at the request of a third

party for the exclusive use of a bus or van for a negotiated price.).

The Fleet

In 2017, PCT’s fleet includes:

Four 12-passenger conversion vans

Eight lift-equipped vehicles for transporting passengers in wheel-chairs, two of

which are LTVs with the capacity for 19 or 21 passengers respectively.

Two mini vans

One 4 passenger sedan

One 7 passenger SUV

Days and Hours of Service

Office hours are 8 a.m. until 4:30 p.m. Monday through Friday. Vehicles run outside of office

hours in order to accommodate passengers getting to work and early and late appointments,

including airport trips. The transit system observes the following County holidays as well as

public school closings and delays as a result of inclement weather.


Polk County Local Government Holidays

New Year’s Day

Martin Luther King Jr. Holiday

Good Friday

Memorial Day

Independence Day

Labor Day

Veteran’s Day

Thanksgiving

Christmas


POLK COUNTY TRANSPORTATION ORGANIZATION STRUCTURE

Transportation

Advisory

Board

County Manager

Consolidated Human Service Agencies Board

Transportation

Manager

Administrative

Assistant

Transit

Processing

Assistant

Drivers

County Board of Commissioners

Polk County Citizens

Dispatcher Scheduler

Director Consolidated

Human Services


MISSION STATEMENT

OUR MISSION IS TO BE THE SUPPORT THAT

KEEPS POLK COUNTY MOVING SAFELY.

SYSTEM SAFETY PLAN

Program Description

PCT’s System Safety Plan (SSP) was developed utilizing guidance from procedural manuals of

the North Carolina Department of Transportation Standard Operating Procedure SSP-001 and the

State Management Plan. It addresses the required six (6) core elements:

1. Driver/Employee Selection

2. Driver/Employee Training

3. Safety Data Acquisition Analysis

4. Drug, Alcohol and Abuse Prevention Program

5. Vehicle Maintenance

6. Security

Polk County Transportation’s intent is to adhere to the policies and procedures that support the

core elements. Action is taken to ensure policies and procedures are upheld since each one is

equal in importance. Compliance aligns this transit system with Federal Transportation

Administration (FTA) and North Carolina Department of Transportation Public Transportation

Division (NCDOT/PTD) policies and regulations for safety and system security.

Driver/Employee Selection

Polk County is an equal opportunity employer. As such, Polk County Transportation operates

using fair hiring practices to select, hire and promote employees. The following practices are in

place:

Internal and external applicants complete employment application forms in order to be

considered for vacant positions.

Applicants are subjected to the same interview questions via a printed interview guide.

A selection process is used based on skills and qualifications for the job.

A background check including DMV records and a pre-employment drug test are

required for employment.

Applicants for vacant positions are treated with dignity and respect. Non-discriminatory

language, questions and practices are applied to every interaction with applicants and

candidates for vacant positions.

Driver/Employee Training Element:

Polk County Transportation is committed to the development of its employees. Consequently,

each driver participates in mandatory annual safety training including.

Defensive Driving


Serving Americans with Disabilities

Blood-borne Pathogens

Emergency Evacuation Procedures for Vehicle Operators

PCT employee training records are maintained for a minimum of 5 years. This includes driver

evaluations, skills assessments, and so on. The records may be reviewed by NCDOT/PTD at any

time and during safety and security audits.

Safety Data Acquisition Analysis

The goal of the Safety Program is the reduction of accidents and injuries to transit customers,

employees and the general public. Safety is a shared responsibility between system management

and employees. It is the policy of PCT to provide a place of employment that is free from

recognized hazards that could result in death or serious injury to employees, customers or the

general public. Each employee is required to report incidents or unsafe conditions to the

Manager/designee. Manager/designees take immediate corrective action to prevent unsafe

conditions. Safety issues are discussed during monthly meetings to provide an opportunity to

share ideas, concerns and best practice.

Prohibited behaviors are actions that are in violation of the System Safety Policy. Such

behaviors include activity that threatens the safety of employees, customers and the general

public. Other unacceptable behaviors include those that result in damage to system, employee

and public and/or private property. An employee who intentionally violates the safety policies

and procedures will be subject to appropriate disciplinary action, as determined by the findings

of an investigation. Such discipline may include a warning, demotion, suspension or dismissal.

In addition, such actions may cause the employee to be held legally liable under State or Federal

Law.

Drug and Alcohol Abuse Prevention

The goal is to provide a safe, healthy and productive drug-free work environment for all

employees. A person under the influence of a drug or alcohol while on the job poses serious

safety and health risk to the user, co-workers as well as passengers. Polk County Transportation

maintains a drug-free work environment where pre-employment and random drug testing are a

condition of employment. The agency’s policies and practices pertaining to the prevention of

alcohol misuse and prohibited drug use are defined in the Polk County Transportation Fitness for

Duty Drug and Alcohol Testing Program.

Vehicle Maintenance

The goal is to ensure each vehicle and wheelchair lift is properly maintained to maximize the

service life, maintain reliability, mitigate high maintenance costs and sustain proper safety and

mechanical condition. To accomplish this goal Polk County Transportation adheres to the

vehicle manufacturer’s maintenance/service manual and the wheelchair lift service manual.

Security


The overall purpose of the Security Program is to optimize -- within the constraints of time, cost,

and operational effectiveness -- the level of protection afforded to vehicles, equipment, facilities,

passengers, employees, volunteers and contractors, and any other individuals who come into

contact with the system both during normal operations and under emergency conditions.

The security of passengers and employees is paramount to promoting the objectives of the FTA

and NCDOT. Polk County Transportation Drivers and staff take reasonable and prudent actions

to minimize the risk associated with intentional acts against passengers, employees and

equipment/facilities. To further this objective, Polk County Transportation has developed

security plans and procedures and emergency response plans and procedures. The plans have

been coordinated with local law enforcement, emergency services and with other regional transit

providers, which addresses the conduct of exercises in support of their emergency plans, and

assessment of critical assets and measures to protect these assets.

The SSP is updated as changes occur. An annual review is required to ensure all information is

current and must be approved by the Polk County Board of Commissioners.

This operational policy was last adopted by the Polk County Board of Commissioners on March

3, 2014.

Updated Approval

Date ________________________________

Month ______________________________

Year ________________________________

System Manager (Signature) __________________________

Transportation Advisory Board Chair _____________________________

Governing Board Chair (Signature) _____________________________


RESOLUTION FOR APPROVAL OF REQUIREMENT FOR

COMMUNITY TRANSPORTATION SYSTEMS TO

IMPLEMENT SYSTEM SAFETY PLANS

WHEREAS, the Federal Transit Administration’s strategic safety goal is to promote the public

health and safety by working toward the elimination of transportation related deaths, injuries and

property damage;

WHEREAS, the Federal Transit Administration and the National Transportation Safety Board

require the reporting of certain transportation related accidents;

WHEREAS, the vision for public transportation services in North includes the provision of safe,

affordable transportation choices, statewide to those who have travel options and to those whose

options are limited;

WHEREAS, the development and implementation of System Safety Plans by Community

Transportation systems is a fundamental step toward these goals;

WHEREAS, the North Carolina Department of Transportation, Public Transportation Division

recognizes the safety implications of the development of System Safety Plans and provides

training and technical assistance to transit systems to assist in the

development and implementation of their System Safety Plans;

WHEREAS, rural transit systems receiving federal and state funds are not currently required to

have a System Safety Plan;

WHEREAS, the Public Transportation Division, in an effort to promote safe public

transportation services recommends requiring that each rural transit system in the state that

receives federal and/or state funds must have an approved System Safety Plan which includes

provision for local system safety data collection and reporting;

WHEREAS, the Transit, Rail and Ferry Committee has concurred in this recommendation.

THEREFORE BE IT RESOLVED AS FOLLOWS:

That the North Carolina Board of Transportation approves the recommended requirement that

each Community Transportation System that receives federal and/or state funds must have an

approved System Safety Plan which includes provision for local system safety data collection

and reporting.


Annual Management Review

The SSP should reflect the changing needs of our system programs. As a transit system evolves,

it must consistently monitor the programs and update the SSP accordingly.

To ensure that this occurs, the transit management staff should prepare an annual report that

assesses the adequacy and effectiveness of all phases of the SSP. The annual report should be

submitted to the local Transportation Board and a copy submitted to NCDOT/PTD Safety &

Training Unit.

Report topics include:

Results of incident investigations and analysis

Identification of possible hazardous conditions

Results of inspections

Established plans for handling future incidents

Recommendations for SSP revisions

Analysis of departmental involvement in the administration of the SSP

The Director/Designee is responsible for maintaining and updating the SSP. The local

Transportation Board must approve the required revisions.


System Safety Plan

Policy and Procedure Revision Index Policy/Procedure Name SPP# Revision # Date Description

PCT SSP (Overall plan) No. 1 07/13 Language updated to reflect current operating practices versus future plans.

Policy/Procedure Name SPP# Revision # 1 Date Description

Employee Selection – Driver Qualifications 8/13

Section modified to remove the requirement for the interviewer to assess physical and mental capabilities. This type of judgment could violate ADA in the absence of a medical assessment, which PCT does not require at this time.

Policy/Procedure Name SPP# Revision # Date Description

Van Rules and Procedures 2 6/14 Statement added to prohibit use of cell phone while a vehicle is in motion.


PCT SSP 2 SSP revised April 2017




Employee Selection


Employee Selection

Employees of Polk County Transportation are subject to operate federally funded vehicles at any

time, regardless of job title. Safety and security of passengers are critical elements of daily

operations. Consequently, each position is covered under federal regulations which require

annual safety training and participation in DOT programs for drug and alcohol testing.

The employment process includes:

Completion of an Application

Each potential employee shall complete a written application.

Interviews

The Manager shall interview each potential employee. Interview procedures are included

with this plan.

As a condition of employment, candidates for hire will submit to the following:

Pre-employment background check (criminal history and motor vehicle records)

Pre-employment drug and alcohol testing

Request for drug testing records from prior employers

Upon hire and annually thereafter, employees will be subject to an annual motor vehicle records

review and a background check every three years.

Initial Hire Procedures for Drivers

The steps in the employment process for the application, interview, pre-employment drug

testing and background screening apply to this position.

Physical Requirements

No person shall drive, require or permit any person to drive any vehicle in the service of

transporting passengers or on agency business unless the driver possesses the following

minimum qualifications:

1. The driver must be physically capable of assisting persons with disabilities including

wheelchair users.

2. Eyesight – Drivers must have vision in both eyes, normal depth perception, normal

peripheral vision. Drivers must have 20/40 vision in each eye with or without

corrections, and 140 degrees or better horizontal vision. Drivers must be able to

distinguish between green, red and yellow.

3. Hearing – Drivers shall have adequate hearing to assure safe response to vehicle

horns, emergency vehicle sirens, and train signals.

4. Alcohol, narcotics and drugs – Drivers shall not be addicted to the use of alcohol,

narcotics or habit-forming drugs. Drug and alcohol tests shall be conducted in

accordance with State and/or Federal Regulations.


Age Requirements

Drivers shall be at least twenty one years of age.

Knowledge of English

Drivers shall be able to read, write and speak the English language.

Driver Licensing

Drivers shall hold a valid NC Driver’s License or Commercial Driver’s License as

appropriate. In no case will an individual be given a road test, placed in training or

allowed to operate an agency vehicle without a DMV background check that is in

compliance with this policy and has been approved by the Director.

Compliance includes:

Good driving record with no Driving While Intoxicated (DWI), Driving Under the

Influence (DUI) or similar charges, reckless driving, railroad crossing violations or

leaving the scene of an accident offenses.

No positive drug or alcohol test results within the last two years

No more than a total of two moving violations or accidents within the last three years.

No suspended or revoked licenses within the past five (5) years for moving violations

or violations of criminal laws.

Any combination of violations, unfavorable road observations or accidents that

indicates a pattern of unsafe vehicle operation behavior, whether on or off the job.

Minimum of two (2) years driving experience.

Ability to perform simple math.

Reasonable knowledge of the service area and ability to read basic maps.

A written driving skills test is required.

A road test given by a designated PCT employee is required.

Operating Skills

Drivers shall have experience in safely driving some type of motor vehicle (including private

automobile) for not less than two (2) years, including experience throughout the four seasons.


Job Description for Drivers

_____________________________________________________________________________________________

TRANSPORTATION DRIVER

GENERAL STATEMENT OF DUTIES

Driver operates vans/passenger vehicles and is responsible for the safe and orderly transportation of passengers to

and from their destinations. Work includes completion daily vehicle inspection, fueling, interior and exterior

cleaning, maintaining accurate trip records, assisting passengers as required, receiving and accounting for fares,

radio and cell phone communications, and other activities as assigned by the Transportation Director.

This is a responsible position that requires safe driving skills, maturity and good interpersonal skills.

Specific duties carried out in required manner. Other work is often assigned in a general manner and must be

developed from there. General supervision comes from the Transportation Director, and Transportation

Administrative Assistant.

ILLUSTRATIVE EXAMPLES OF WORK

Inspects the vehicle prior to beginning route. Follows a prescribed checklist in reviewing the vehicles

operational and safety features.

Coordinates all repair needs or problems with the Transportation Secretary and the Transportation Director.

Complete all fluids checks and maintain proper level.

Cleans the vehicle.

Maintains accurate daily trip sheets and provide necessary data for PCT management information system as

required.

Receives and accounts for all fares as collected daily.

Assists both ambulatory older persons and wheelchair passengers from the ground level door of a person’s

home into the vehicle and vice versa.

Prompt in reporting for work.

Uses time on clock in a productive and efficient manner.

Keeps regular contact via radio and cell phone communications with main office.

Performs other duties, as assigned by the Transportation Director or Administrative Assistant, or as

required to carry out the mission of PCT.

Represents Polk County in a professional and positive manner.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of motor vehicle laws and regulations

Knowledge of area in which passengers are transported

Ability to deal with the public in any situation.

Ability to understand and follow oral and written instructions.

Ability to establish and maintain effective working relationships with department heads, other employees,

and the general public.

Ability to exercise tact and courtesy.

Ability to attend and successfully complete the following courses: drivers safety, defensive driving, safety

needs awareness and assistance program, wheelchair security, emergency first aid, cardiopulmonary

resuscitation (CPR), and alcohol/drug training courses.

PHYSICAL REQUIREMENTS


This is heavy work requiring the exertion of 100 pounds occasionally, up to 50 pounds of force frequently and up to

20 pounds of force constantly to move objects; work requires climbing, balancing, stooping, crouching, reaching,

standing, walking, pushing, lifting and rasping; vocal communication is required for expressing or exchanging ideas

by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual

acuity is required for visual inspection, operation of equipment; and observing general surroundings and activities.

The worker is exposed to inside and outside environmental conditions and may be exposed to blood borne pathogens

and required to wear specialized personal protective equipment.

DESIRABLE EDUCATION AND EXPERIENCE

Graduation from high school or equivalent required.

SPECIAL REQUIREMENTS

Possession of a valid driver's license.

Must obtain certification in all driver required areas including CPR/First Aid within one year of

employment.

Employee subject to pre-employment and random drug testing any time during employment.

Must be twenty one years of age.


Job Description for Transit Dispatcher

General Statement of Duties

Performs Dispatch functions to coordinate tasks related to the completion of passenger trips,

including but not limited to the assignment of drivers and vehicles, production of printed

manifests, communication by radio, and related computer and paper based record keeping.

Distinguishing Features of the Class

An employee in this class assembles passenger data entered in a scheduling software in order

to produce driver manifests; assigns drivers and vehicles; ensures timely and efficient travel of

drivers to and from destinations; communicates with drivers, passengers, administrative staff and

the Director on issues related to the work; reinforces safe operating practices for passengers and

employees; enters accurate data and updates trip statuses in the scheduling software for billing

agencies and passengers. Work involves a special understanding of the needs and behavior of

passengers served. The position is supervised by the Transportation Director, and is evaluated

based on the safe and efficient operation of the vehicles, records and reports, and passenger

feedback.

Duties and Responsibilities

Essential Duties and Tasks

Assigns runs and trips to drivers

Operates radio base station and communicates with drivers by radio and by phone

Organizes data by trip type, e.g. demand response, subscription, out-of-county

Enters passenger appointments in the database

Produces printed copies of schedules (manifests)

Coordinates and assigns the use of vehicles based on need, e.g. lift equipped for

wheelchairs

Assigns statuses to trips upon completion or cancellation

Ensures driver schedules comply with budgeted hours

Coordinates driver activities in the schedule to include training, meetings, random

drug and alcohol testing, vehicle maintenance and cleaning

Updates passenger records in the database

Answers incoming calls when necessary

Tracks location of drivers and provides instructions for efficient and timely

completion of trips.

Monitors and reports status and needs of the vehicles for maintenance and safe

operation.

Additional Job Duties

On rare occasions the Dispatcher may be required to transport passengers to cover a

driver who is absent or became ill

Performs related duties as required.

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Transit Dispatcher


Recruitment and Selection Guidelines

Knowledge, Skills, and Abilities

Proficiency in the use of computer software including MS Office, email and Access

Considerable knowledge of geographical layout of County and surrounding areas.

Working knowledge of safe and efficient operation of vehicles.

Ability to understand and work with special populations.

Ability to communicate effectively in oral and written forms.

Ability to compile information and to maintain accurate records and reports.

Ability to interact courteously and tactfully with the public.

Ability to establish and maintain effective working relationships with the elderly,

children, handicapped, other employees, and the general public.

SPECIAL REQUIREMENTS

Possession of a valid driver's license.

Must obtain certification in all driver required areas including CPR/First Aid within one

year of employment.

Employee subject to pre-employment and random drug testing any time during

employment.

Must be twenty one years of age.


Must be able to perform the physical life functions of stooping, crouching, reaching,

pushing, pulling, lifting, grasping, talking, and hearing.

Must be able to perform light work including exerting up to 20 pounds of force

occasionally; and/or up to 10 pounds of force frequently; and/or a negligible amount of

force constantly to move objects.

Must possess the visual acuity to compile and maintain records.

Desirable Education and Experience

Graduation from high school, experience with MS Office, general office work and some

experience in public transit; or an equivalent combination of training and experience.

Polk County 1992 2003

2013


Job Description for Transit Scheduler

General Statement of Duties

This position is responsible for entering and monitoring passenger trips in a scheduling

database, organizing routes and assigning drivers to ensure the efficient and timely

completion of travel requests.


An employee in this class uses information from passengers and contracted agencies to

assemble demand response and subscription routes; uses passenger information to

determine the need for ADA compliance; and assigns drivers and vehicles in a manner

that ensures safe, timely and efficient travel to and from destinations.

Work involves a special understanding of the needs and behavior of clients served. The

position is supervised by the Transit Manager, and is evaluated based on the safe and

efficient completion of trips, records and reports, and client feedback.


Answers telephone inquiries.

Enters passenger appointments in the database and monitors trips entered by

others.

Assigns runs and trips to drivers.

Organizes data by trip type, e.g. demand response, subscription and out-of-county.

Produces printed copies of schedules for distribution to drivers.

Coordinates and assigns the use of vehicles based on need, e.g. lift equipped for

wheelchairs.

Coordinates with Dispatcher around driver schedules to ensure compliance with

budgeted hours.

Assists the department to enforce cancellation and no show policies when

scheduling.

Assists dispatcher as needed; operates two-way radio to direct drivers.

Informs Transportation leadership promptly of issues related to driver

performance, passenger and other motorist safety and vehicle maintenance.

Uses emergency response protocol to direct driver activities in the event of an

accident or other emergency.

Performs related duties as assigned.

Training and Drug and Alcohol Testing

The Scheduling function is considered a covered safety sensitive position and is subject

to NCDOT new hire and random drug and alcohol testing and new hire and annual safety

training.


Page2

Transit Scheduler

Recruitment and Selection Guidelines

Knowledges, Skills, and Abilities

Proficiency in the use of computer software including MS Office, email and

Access databases

Considerable knowledge of geographical layout of County and surrounding areas.

Working knowledge of safe and efficient operation of vehicles.

Ability to understand and work with special populations.


Ability to compile information and to maintain accurate records and reports.

Ability to interact courteously and tactfully with the public.

Ability to establish and maintain effective working relationships with the elderly,

children, handicapped, other employees, and the general public.


Must be able to perform the physical life functions of stooping, crouching,

reaching, pushing, pulling, lifting, grasping, talking, and hearing.

Must be able to perform light work including exerting up to 20 pounds of force

occasionally; and/or up to 10 pounds of force frequently; and/or a negligible

amount of force constantly to move objects.

Must possess the visual acuity to compile and maintain records.

Desirable Education and Experience

Graduation from high school, experience with MS Office, general office work and

some experience in public transit; or an equivalent combination of training and

experience.

Polk County 1992 2003

2013


Job Description for Transportation Manager General Statement of Duties

Performs supervisory and administrative duties in managing the Polk County public transportation program.


An employee in this class is responsible for the management and coordination of the transportation program for the public, elderly and disabled citizens. Work includes writing and monitoring of grant and county funds, staffing and scheduling the various routes; strategically planning for an implementing processes, training and equipment that ensure safety; and marketing and promoting the program. Work subjects the employee to both inside and outside environmental conditions. Work also requires coordination with other public and human service agencies; maintenance of quality service; and an ability to work with diverse populations. Employee occasionally drives van to cover for driver absences. Work in driving a van subjects the employee to inside and outside environmental conditions, fumes and gases. Duties may expose the employee to human body fluids thus the work is subject to OSHA requirements on blood borne pathogens. Work is under the supervision of the Consolidated Human Services Director and is reviewed through conferences, reports, and feedback from the public, agencies, clients, and families served.


Essential Duties and Tasks

Manages and supervises personnel to staff the vehicles used in the transportation service.

Develops and schedules routes and services based on needs and available funding levels.

Works with equipment maintenance and replacement programs to assure that vehicles are in safe and sound operating order.

Prepares and develops annual budgetary sources including grants, County funds, and resources from other human services agencies.

Cooperates and assists other human services agencies in providing transportation for their clients.

Promotes the rural transportation system various media, civic organizations, and human service agencies.

Develops and implements required policies for the program.

Prepares necessary reports and records for the County and the grant funding sources.

Manage transit funds including creating and managing structures for eligibility, ensure passenger records are up to date.

Assess ridership to determine potential service improvements and efficiencies.

Manage vehicle maintenance schedule in compliance with NCDOT standards.

Assumes responsibility for safety management in collaboration with the CHSA Director including collecting and analyzing safety data; hazard identification and safety risk evaluation; advises senior management on safety matters; maintains safety management documentation; and plans and organizes safety training.


Additional Job Duties Performs related duties as required.

Recruitment and Selection Guidelines Knowledges, Skills, and Abilities

Thorough knowledge of the County's personnel, purchasing, and budgeting policies and procedures.

Considerable knowledge of the requirements and operational needs of a public transportation service.

Considerable knowledge of programs, policies, and procedures in the development and operation of a public transportation service.

Knowledge of modern and effective supervisory principles and practices. Knowledge of the application of information technology to the work of the department.

General knowledge of the needs and services for the elderly and handicapped citizens.

General knowledge of the development and administration of grants.

Working knowledge of the geographical layout of the County and surrounding areas. Ability to plan, organize, evaluate, and implement public transportation programs.

Ability to supervise and coordinate the work of employees with the public and other human services agencies.

Ability to establish and maintain effective working relationships with human services agencies, County and State officials, employees, other departments, and the general public.

Ability to interpret and explain a variety of rules and regulations required in a public transportation agency.

Ability to work effectively with special populations.



Must be able to physically perform the basic life operational functions of talking, hearing, fingering, walking, standing, and repetitive motions.

Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Must possess the visual acuity to prepare and analyze data and figures; work with accounting processes and computer terminals; and on occasions to be able to operate vans and transportation vehicles safely.

Desirable Training and Experience Graduation from a two-year college with a degree in business, human services, or

related field and some experience in the operations of public service programs, preferably in transportation; or high school graduation and considerable experience in the operations of a transportation service; or an equivalent combination of education and experience.


Minimum Training Standards for

Transportation Systems Vehicle Operators


Minimum Training Standards for

Transportation Systems Vehicle Operators • Defensive Driving

o Shall include all vehicle operators, including any employees that operate the vehicles in

revenue service or carry passengers for any other trip purpose;

o Initial training must be a certified program, or curriculum must be equal to an existing

certified program.

• Americans with Disabilities Act (ADA)

o Shall include sensitivity to passenger needs, passenger assistance, wheelchair handling,

proper securement (both passenger and mobility device) and proper use of wheel chair lift,

including emergency operation.

o The ADA requires training all personnel to “proficiency”, which is defined as expert

performance. All vehicle operators must be periodically evaluated (at least once per year after

the probationary period is completed) to ensure that they are using all of the ADA equipment

correctly, and providing proper passenger assistance. A ride check evaluation (“Driver

Performance Evaluation”) form (including instructions for use) is available from the

NCDOT/PTD Safety and Training Unit for this purpose. The Safety and Training staff uses

the Ride Check Evaluation form during System Safety Plan Reviews.

o Drivers that are not meeting proficiency must be given remedial training until they are

proficient.

• Blood borne Pathogens

o Shall follow the Occupational Safety and Health Administration guidelines for the training

as listed in Standard 29 CFR 1910.1030(g)(2)

o The OSHA Standard spells out the content of the training.

o Training must be done annually (OSHA requirement).

• Emergency Procedures for Vehicle Operators

o Shall include all procedures (communication and notification, passenger handling, vehicle

evacuation, etc.), use of equipment (web cutters, fire extinguishers, etc.) and protocols (radio

communication, after accident reporting, etc.) required by the local system.

o Participation in local or regional Emergency Management drills is strongly encouraged.

• Illegal Drug Use

o Shall include all training on the effects and consequences of prohibited drug use on

personal health, safety, and the work environment, and on the signs and symptoms that may

indicate prohibited drug use. This shall be done upon hire. (Required under 49 CFR 655.14)

• General

o All new hires must have all of the training completed as soon as possible, but no later

than ninety (90) days of hire. New hires must complete Defensive Driving and ADA

training prior to starting revenue service.

o Refresher training must be done annually.

o All of the training materials must be on file for review by the NCDOT/PTD. Materials

shall include but not be limited to course outline (may be included in instructor’s manual),


instructor’s manual, sample student manual (if one is used), handouts and copy of Power

Point slides if used in lieu of instructor’s manual.

o Records of training performed (for each individual trained) must be kept on file for a

minimum of five (5) years. Records shall include proof of attendance (roster or certificate of

completion, if provided), date of the course, and type of instruction delivery (instructor led,

self-instruction, etc.), name and certification (if applicable) of instructor

o The system must make a periodic, but no less than annual evaluation of each driver’s

performance of the techniques, skills or knowledge required under each of the categories and

provide refresher or remedial training as needed, in addition to the scheduled training.

Driver Evaluations

Frequency: Each Polk County Transportation driver will have a ride check evaluation not

less than annually. New employees require three evaluations within the first year of

employment. The first evaluation is due within three months, the second at the six month

point from their hiring date and the third is their annual evaluation. Periodic or special

performance evaluations are subject to determination by competent authority, such as the

system manager and the Director/designee.

Responsibility: Each PCT driver will be evaluated by his or her immediate Director/designee

or designated appointee.

Documentation Required: Each PCT driver’s completed ride check sheet will be personally

reviewed with him/her by the immediate Manager/designee or higher authority. Both the

Manager/designee and the employee will sign and date the evaluation sheet in the appropriate

places. The employee may attach comments to explain or clarify any points made in the

evaluation. It will then be filed in the employee’s training record in a confidential manner.

Evaluation results can be the basis for promotion, salary actions, demotions, suspensions,

dismissals, and other such actions. All performance evaluations are maintained in a secure

manner.

Employee Conduct Policy

No employee of Polk County Transportation shall have the authority to make statements on

behalf of Polk County Transportation without prior approval of the Director or County Manager.

All employees shall conduct themselves in such a manner which shall bring credit to Polk

County Transportation, Polk County Government or to the particular subcontractor to which the

employee is attached.

Behavior of any employee which may affect the safety and well-being of other employees of

Polk County Transportation or subcontractor, or to personnel served by Polk County

Transportation or subcontractor, shall be cause for disciplinary action as described in the Polk

County Personnel Policy, whether or not such behavior relates to proper performance of the

employee’s job.


PCT Ride Check: Driver Evaluation

Date of Evaluation

Driver’s Name

Evaluator’s Name/Position

Passenger Reception

1. Confirms identity/destination of passenger

2. Present at entry door while boarding

3. Greets passenger in a friendly manner

4. Uses proper assistance techniques (What are the driver’s responsibilities?)

5. Assists passengers to and from the vehicle door if needed

6. Stops proper distance from curb

7. Avoids use of AM/FM radio

8. Uses correct ADA language at all times

Vehicle Condition

1. Daily pre-trip inspection complete/documented

2. Web cutter and emergency triangles are available

3. Registration and insurance card in vehicle

4. Driver’s license/logs with driver

5. Vehicle exterior clean

6. Vehicle interior clean

7. Dashboard/windshield area clear of all objects

8. Tie downs properly employed

9. Tie downs clean/ stowed in box

10. Seat belts in good working condition

11. Fire extinguisher is available, serviceable, properly mounted/tagged

12. First Aid/Blood-borne pathogen kit available in vehicle

13. Checked for gas card before leaving

14. Mobile radio on and working, proper use of mobile radio

15. Child seat used/stowed properly

16. Daily defect report filled out

17. Lift operational check

18. Keeps logs up to date

Performance While En-route

1. Driver uses correct posture when driving

2. Both hands on steering wheel

3. Appropriate uniform/footwear

4. Driver and passengers use seatbelts

5. Driver gets out of vehicle and/or looks before backing

6. Adjust mirrors before moving vehicle. Keeps eyes moving

7. Signals entry into traffic every time. Leaves himself an out

8. Moves vehicle smoothly while slowing braking and stopping. Make sure they see you


9. Telegraphs use of brake or flashers when stopping

10. Squares corners when turning

11. Moves at appropriate speeds for current road conditions

12. Maintains following distance safety zone (4 seconds)

13. Uses proper caution at intersections

14. Anticipates stale green lights (slows down)

15. Seats passengers properly

16. Stops at all railroad crossings

17. Comes to a complete stop, leaving private property

18. Uses proper lane changing procedure

19. Stops behind line or plane at intersections

20. Observes proper communication procedures

21. Uses turn signals properly

22. Maintains order in vehicle

23. Maintains scheduled stops and pick-ups

24. Avoids unauthorized stops

25. Uses four second distance rule, adds seconds to following distance when driving

conditions change.

Passenger Discharge

1. Uses parking brake when de-boarding passengers

2. Stops proper distance from curb. Assist passengers off vehicle (when needed or when

passengers request help)

3. Renders adequate assistance to wheelchair passengers

4. Advises Dispatch if anything changes with destination and/or circumstances

5. Makes sure passenger is safely inside of destination before leaving property

6. Follows passengers instructions for assistance when needed

Comments

Course of Action (required/taken)

Driver’s Signature Date _____________

Director/Designee’s Signature ___________________________________ Date ____________

Driver’s Comments ____________


Training Program for Drivers

and Other Safety Sensitive Employees

List programs…

Bi-monthly staff meetings to include one safety topic each time

Defensive Driving available through NCDOT Training Toolkit

CPR/First Aid available through Polk County Emergency Management

Blood Bourne Pathogen available through Polk County EMS and NCDOT Toolkit

Personal Protective Equipment (PPE) through NCDOT Toolkit

Emergency Evacuation Procedures – NCDOT Toolkit, training exercises


Polk County Transportation Employee Training Checklist

Employee Name:__________________________ Training start date ___/___/___ Check each box when the employee has been properly trained in the corresponding procedure.

OFFICE PROCEDURES

Unlocking doors/Securing doors

Timesheet procedures Van information board

Pre/Post Trip Inspection sheet Trip sheet information/check

Monies received from trips Money box – After hours

Wait time for passengers Gas card receipts

Driver schedule board

UNDERHOOD SAFETY EQUIPMENT

Oil check location & procedure Fire extinguisher location

Transmission fluid procedure Seat Belt Cutter location

Radiator check & location Triangles location

Battery cables & connections First aid kit location

Windshield washer fluid Jack location

Engine/hoses/belts Blood Bourne Pathogen kit

Child car seat installation EXTERIOR INTERIOR

Tire wear check Cleanliness/trash cans/supplies

Turn signals check Sur-loks in Bins – Lift Vans

Headlights check Gauge/Instruments/Controls

Tail/brakes lights check Mirror positioning

Windshield wipers Gas Card location/use

Fresh body damage/cleanliness

Spare tire location Insurance card location


LIFT OPERATION Notes: _____________________

Lift Controls/Securing Door ___________________________

Loading & Unloading Wheelchair ___________________________

Buckle Chair/passenger procedures ___________________________

DRIVING PROCEDURES

Hand Positions Intersections

Backing procedures Stops

Door-to-Door Service ________________________ Date all have been completed: ____/____/____ Employee signature: _______________________________________________ Trainer signature: Manager signature: _________________________________________________


Refresher Training

Courses and Frequency

CPR – every 2 years as required by the American Heart Association

First Aid – yearly as part of refresher training

Blood Bourne Pathogen – yearly with EMS trainer

Defensive Driving – yearly as a part of annual refresher training

ADA – yearly as a part of annual refresher training

Emergency Procedures for Vehicle Operators – yearly as part of annual refresher training

Emergency Management drill participation coordinated with the EM Coordinator for

Polk County yearly


NAME: ______________________________________________________

Training

Date Driver

Initial

Instructor

Initial

Orientation to Transit Agency

Drug & Alcohol Testing

Drug & Alcohol Policy

Transportation Policy

Confidentiality Policy

Timesheets/pay schedule

Doors/Keys/Security

Collecting fares

Pre/Post-Trip Safety Inspection

OJT

Defensive Driving

Training video

OJT

Emergency Procedures

Training video

Written procedures

ADA Customer Service

Training video

Written procedures

Wheelchair Securement

Training video

OJT

The Critical Point

Child Passenger Safety

Ride Check Evaluation

Passenger Van Safety

Emergency Equipment Training

Fire Extinguisher

Blood-borne Pathogen

Emergency Triangle

CPR/First Aid

Webcutter

Employee’s Signature: ____________________________

Director’s Signature: _______________________________________

Employee Training Record


Safety Systems


Safety Data Acquisition/Analysis Description of Element

Safety data relative to transit provider operations can be used to determine safety trends

in system operation. The data include information gathered from within the system on

safety-related events such as passenger injuries or claims, employee injuries, accidents,

incidents, and preventability. Driver reports (sometimes called logs) can be an important

source of information on safety related problems, such as dangerous stop locations,

problems with vehicle equipment, safety problems with the route, and other issues. The

data is useful in a formal hazard identification and resolution process to help identify

issues before they cause accidents. The data may also help improve system performance,

not only in respect to safety, but also in overall delivery of service to the riding public. In

addition, trend analyses of safety data can help determine the effectiveness of safety

initiatives that have been implemented.

Safety Plan Purpose

A System Safety Plan has many beneficial purposes for employees and passengers. A

plan provides:

A documented approach to accomplishing a system safety program.

A means of providing safety policies and procedures to drivers, vehicle

maintenance, office and facility personnel.

A way to reduce accidents and injuries through preventative measures.

Safety Objectives

In the transit environment, when properly applied, system safety:

1. Ensures safety is addressed during system planning, design and construction

2. Provides analysis tools and methodologies to promote safe system operation through

the identification of safety hazards and the implementation of technology, procedures,

training, and safety devices to resolve these hazards


Transit System Safety Philosophy

A Safety Philosophy is part of the North Carolina Department of Transportation

(NCDOT) mission. North Carolina public transit systems can uphold this mission by

acknowledging and implementing the NCDOT safety philosophy statements shown

below:

All accidents and injuries can be prevented.

Management/Director/designees are responsible, and will be held accountable, for

preventing injuries and occupational illnesses.

Occupational safety and health is part of every employee's total job performance.

Working safely is a condition of employment.

All workplace hazards can be safeguarded.

Training employees to work safely is essential and is the responsibility of

management/supervision.

Preventing personal injuries and accidents is good business.

Safety objectives of Polk County Transportation

Instill a safety attitude and a safe work place/customer service environment

Establish a commitment to safety

Develop and maintain a comprehensive, structured safety program

Develop and maintain safety standards and procedures

Provide formalized safety training

Reduce accident and injury rates

Select equipment that promotes and enhances safety

Safeguard against hazards

Make necessary changes in the system to uphold safety


Increase employee safety awareness

Apply new research and development in safety efforts

Meet NCDOT/PTD minimum training standards

Creates a proactive transit safety culture that supports employee safety and safe system

operation through motivated compliance with agency rules and procedures and the

appropriate use and operation of equipment

Safety Functions Action Plan

This plan lists the actions a system can use in developing and carrying out a safety and

emergency response program. When all aspects are implemented, the action plan can

help a system to address emergency and fire prevention requirements that will protect

people, property and the environment.

Safety Functions of Facilities Manager

Provide training to all employees for their roles in all safety and emergency plans

Conduct quarterly drills to exercise the emergency response plans

Annually conduct emergency rescue from confined space drill

Conduct all other actions required in the system safety plan to implement, develop

and maintain an effective Emergency Response Plan

Overall System Fire Prevention Functions

Inspection and maintenance procedures are maintained by the maintenance manager.

If smoking is permitted, designated smoking areas are established and regulations are

located on bulletin boards throughout the facility.

Safety Responsibilities – Specific Positions

County Manager

Under the direction of the County Manager there is:

An active Safety Committee, consisting of department heads and other

designated persons, meeting on a scheduled basis.

A thorough and effective Accident Investigation to include reporting and

recording procedure, and a written report on actions taken to prevent

recurrence of accidents, including action taken against individual violators of

safety rules and practices.

A training program for employees and Director/designee personnel directly

related to avoiding a possible injury or illness in the area of assigned

operations.


A periodic audit of all premises, equipment, and, materials so that

recommendations can be developed to obtain compliance with established

standards.

A communications system established and maintained to ensure that all

personnel responsible for safety matters are kept abreast of new standards or

procedures published by the Department of Labor.

Specific goals established for the safety program, with progress toward those

goals measured on a monthly basis.

The seven steps to achieving your safety policy are accomplished through:

A Safety Manual

A Safety Officer/Accountable Executive

A Safety Committee

Employee Training and Supervision

Employee Safety Meetings

Accident Investigation

Departmental Self-Inspection

Management

Management will demonstrate support for the safety program through every visible

means, including:

Providing a safe and healthful work place.

Providing personal protective equipment as well as machine guards and

safety devices commensurate with the state of the art.

Reviewing accident records and accomplishments of the safety program

with the Safety Committee.

Evaluating effectiveness of the safety program.

Participating directly and/or indirectly in safety activities as may be

required to maintain the enthusiasm and interest of all concerned.

Abiding by safety rules and regulations when exposed to conditions

governed by the rules.

Directing that any flagrant disregard of safety rules and regulations by

employees be grounds for dismissal as outlined in Personnel Policy.

Responsibility

The County Manager is directly responsible for all safety efforts in the organization.

Enthusiasm and faith in the safety program must be such as to maintain the interest and

support of all Department Heads and Director/designees. This attitude is reflected down

through the Department Heads and Director/designees to the individual workers. The

specific accident prevention duties include the following:

Active participation and direction in the planning of details for accident

prevention which will bring the best results for all employees. Expansion

and adaptation of program and procedures to all departments within the

organization.


Demonstrated support of the program through personal participation and

through approval of necessary expenditures for such items as personal

protective equipment, mechanical guards, good lighting, good ventilation,

and other physical improvements to the working environment, as well as

expenditures for safety training materials, awards and incentives, etc.

Continuing review of the effectiveness of accident prevention efforts in

various sections and departments, with necessary follow-up and bolstering

of efforts when required.

Safety Officer/Accountable Executive Responsibility – County Level

Implement and administer the safety program.

Maintain records as necessary to comply with laws and objectives of the

safety program. These records should include:

Copy of Report of Injury, illness or Accident

Director/designee’s Accident Investigation Reports

Required OSHA forms

Minutes of all Safety Meetings

Safety Program status reports

Submit status reports to Safety Committee

Make periodic visits to all buildings/operations to assist and consult in

developing safe work methods, accident investigations, training, and other

technical assistance.

Analyze accident reports and investigations weekly.

Act as Chairperson of the Safety Committee.

Promote “safety awareness “in all employees through stimulating

educational training programs.

Compliance with all OSHA, state and local laws, and established safety

standards.

Assist Director/designees in all matters pertaining to safety.

Maintain contact with available sources of topical safety information such

as American Society of Safety Engineers, National Safety Council, NC

Department of Labor, and NC Industrial Commission.

Provide training programs for Director/designees.

Represent management in the implementation of the Safety Policy.

Recommend immediate corrective action in cases of hazardous operations.

Submit a copy of Accident/Incident Reports to NCDOT/PTD Safety &

Training Unit

Director/designees/Department Heads

Director/designees are the key persons in the scheme of loss control because of the close

relationship with employees and intimate knowledge of operating procedures.

Director/designees of each department are charged with the responsibilities of quality and

quantity of production within the department, and therefore are responsible for the work


conduct of same. Director/designees should be afforded the necessary tools and

knowledge to carry out their duties with efficiency and safety.

Director/designees should:

Have a thorough knowledge of System Safety Policy.

Provide instruction and training to workers so that they conduct their job in

a safe manner. [(See section on Training New Employees)]

Make daily inspections of the department to ensure that no unsafe

conditions or unsafe practices exist.

Initiate immediate corrective action where unsafe conditions or practices are

found. When a capital expenditure is required to make necessary

corrections, a written report shall be submitted to the Agency

Administrator/County Manager and the Safety Coordinator.

Properly complete accident reports and investigate all accidents to

determine what must be done to prevent recurrence of a similar accident.

Be familiar with procedures that must be followed in case of an emergency.

Enforce safety rules and regulations of the organization.

Set a good example for safety by working in a safe manner and encouraging

others to do so.

Employees

To assist the employee in developing keen “safety awareness” the following

responsibilities are assigned:

To abide by the safety rules and regulations of the organization.

To regard the safety of fellow workers at all times.

To report any unsafe condition to the Director/designee.

To contribute ideas and suggestions for improving the safety of conditions

or procedures to the Director/designee.

To use individual knowledge and influence to prevent accidents.

To attend safety training sessions.

To report accidents and injuries immediately.


Relationship Between System Safety and System Operations

Management of Unsafe Conditions

Eliminate hazards by removing the machines, tool, method, material, or structure

that is causing the hazard through appropriate means. Contacting officials of

OSHA, or EPA, may be necessary for proper disposal.

Control the hazard by enclosing or guarding the point of hazard at the source.

Train personnel on steps to take when confronted by a hazardous condition and

provide procedures to safely avoid the hazard.

Provide and ensure the use of personal protective equipment to shield employees

from the hazard.

At no time should protective devices or safety practices be set aside to get the job done

faster and cheaper. The price paid for such indiscretion may greatly exceed the

anticipated gain from the action.

Designated Safety Officer

The Director/designee or Safety Officer is the individual who is directly responsible for

implementing the System Safety Program. It is the basic responsibility of the

Director/designee to plan and conduct safe operations. It is also the duty and

responsibility of each Director/designee to fully orient and instruct all employees in

safe practices and procedures. He or she is expected to be a member of the Safety and

Accident Review Committee and be in charge of collecting and disseminating safety

data. The Safety Officer is specifically charged with the following responsibilities for the

System Safety Program:

Have full knowledge of all standard and emergency operating procedures;

Perform safety audits of operations;

Ensure that employees make safety a primary concern when on the job;

Actively investigate all incidents and accidents;

Prohibit unsafe conduct and conditions;

Include safety in employee meetings which is a vital part of a safe atmosphere;

Listen and act upon any safety concerns raised by employees; and

Report to management any safety concerns or possible hazards.

Employees

It is the responsibility of each employee of the Transit System to abide by all rules and

regulations and to comply with all laws pertaining to safety and health in the workplace.

It is the responsibility of each Director/designee of the Transit System to provide

explicit instructional and procedural safety training for each employee. Safety

becomes a shared responsibility between management and the employee, and working

safely is a condition of employment.

Employees are required to identify, report and correct unsafe conduct and conditions.

Under (OSHA) 29 CFR part 1910, employees have the right to report any unsafe working


conditions without being subjected to any retaliation whatsoever. Each employee must

be an integral part of the SYSTEM SAFETY PROGRAM.

All transit employees are required to attend safety meetings. Safety meetings involve

employees in the Safety Program and are very useful ways of training employees. Safety

meetings and committees are used to present information, discuss problems and new

ideas and discuss recent accidents and injuries. Safety meetings and commitment shall

include, but shall not be limited to the following:

1. Wearing the prescribed uniform and safety shoes as required.

2. Reporting promptly and in writing, to your Director/designee, all injuries and

illnesses associated with the job.

3. Reporting, no matter how slight, all fires, accidental damage to property,

hazardous material spills and other emergency occurrences to your

Director/designee.

4. Disposing of all hazardous materials in an acceptable and lawful manner.

5. Working under the influence of alcohol or illegal drugs is specifically forbidden.

Use of prescription drugs, which may affect your alertness or work abilities, shall

be reported to your Director/designee (49 CFR parts 40, 653, and 654).

6. Taking care not to abuse tools and equipment, so these items will be in usable

condition for as long as possible, as well as ensure they are in the best possible

condition while being used.

Computer Data Entry Safety Procedures

The following actions can help to reduce muscle fatigue and tension while enabling

maximum performance:

Adjust seat height and backrest angle to fit the user in a seated position. Adjust

footrest for proper height and angle.

Screens should have adjustable height and tilt; screens should be arranged so that

they are never higher than eye level for the users.

Position documents roughly perpendicular to the line of sight using a document

holder.

Adjust keyboard to fit the operator. Keyboards should be detached in order to allow

for positioning.

Always use anti-glare screens.


Users should maintain correct hand and wrist posture when entering data. Repetitive

motion illness develops over an extended period of time. Learn work habits that

reduce risks and be aware of early symptoms of the illness.

A footstool may be used as a footrest for petite operators.

Frequent work breaks should be taken after continuous work periods requiring more

than five hours of screen viewing time, constant rapid muscular action, fixed

positions on jobs that are highly repetitive.

Office Safety Procedures

The following suggestions can help to make your office environment a safe one:

Don't place computers, calculators, or adding machines too close to the edge of the

desk or other surfaces.

Machines that tend to move during operation should be fastened down or secured

with rubber feet or mats.

Electric office machines should be equipped with three-prong electrical cords.

Avoid stretching cords between desks or across aisles.

Never store combustible office materials in HVAC closets or electrical rooms.

Do not permit floor coverings to become tripping hazards.

Keep floors clean. Clean up all spills on floors immediately. Pick up papers, pencils,

clips and any objects that will cause tripping hazards.

Place wastebaskets where they will not present a tripping hazard.

Never stack anything so high as to obstruct vision.

Electrical cords and phone lines should be secured to prevent tripping hazards.

Know where building emergency exits are located. These areas should not be used for

storage.

File drawers should be closed immediately after use so no one can run into or trip

over them. Only one drawer should be opened at a time to prevent the cabinet from

falling forward.

Entryway steps should be marked with contrasting colors.

Be sure all electrical equipment is grounded and the cord is in good condition. If a

machine is shocking or smoking, unplug it and immediately report the defect.

The use of portable electric, gas or other heating devices is prohibited.

Be cautious as you approach doors that open in your direction.

Slow your pace when approaching a blind corner in a hallway.


Do not run in corridors.

Office tables, chairs, and desks must be maintained in good condition and remain free

from sharp corners, projecting edges wobbly legs, etc.

Never use chairs, desks or other furniture as a makeshift ladder. Use a stepladder for

climbing but do not use the top two steps.

Do not lean forward in a rolling chair to pick up an object.

Keep the blades of paper cutters closed when not in use.

Never run power cords under carpet or chair pads.

Using handrails when climbing stairs

Safe Lifting Procedures

Preserve your back health by using the following lifting strategies:

Before lifting a load, think of other means of moving it using a device that can help

you to pull, push or roll the load.

Have firm footing and make sure the standing surface that you are on is not slippery.

Determine the best way to hold the load using handles, gripping areas or special

lifting tools. Get a firm grip on the load.

Keep your back straight by tucking your chin in.

Tighten your stomach muscles and lift with your legs.

Lift the load slowly.

Hold the load as close to the body as possible; be sure you position the load close to

the body before lifting.

Do not twist during your lift or when moving the load. Turn with your feet rather than

your back.

Set the load down gently, using your legs and keeping your back as straight as

possible.

Be sure your fingers are out of the way when putting the load down and when moving

the load through tight spaces.

Ask for help if you need it and use lifting tools and devices whenever they are

available.


Onboard Safety Equipment

The following items have been placed in all vehicles:

Seat Belts - An adjustable driver's restraining belt that complies with FMVSS 209 (Seat

Belt Assemblies) and FMVSS 210 (Seat Belt Anchorages) regulations

Fire Extinguisher - A fully-charged dry chemical or carbon dioxide fire extinguisher that

has at least a 1A:BC rating and bears the Underwriter's Laboratory, Inc. label. The

extinguisher should be accessible and must be securely mounted in a visible place or a

clearly marked compartment.

Red Reflector - Three (3) portable red reflector warning devices (triangles) in compliance

with North Carolina Statutes. The triangle case must be mounted to the vehicle.

Web Cutter – Must be visible and easily accessible by the driver.

Blood-borne Pathogen Kit – Kit includes disposable gloves for your hands, disinfectant

spray for decontamination of any spill, paper towels for cleanup, absorbent powder for

cleanup, approved bags & containers for proper disposal, dust pan, brush and tongs for

handling sharps items, and disinfectant towelettes for immediate hand cleaning)

First Aid Kit – should consist of the following items:

Bandage Compress Sting, Kill Swabs

Gauze Pads Instant Cold Pack

Triangular Bandages Sterile Buffered Isotonic Eyewash

Kit

Gauze Bandages Adhesive Bandages

Triple Antibiotic Ointment Adhesive Tape

Disposable Gloves

Rescue Blanket Burn Spray

Alcohol Wipes Scissors

Optional On-board Safety Response Equipment

5 Emergency Notification Cards

1 pry bar

1 flashlight and a set of extra batteries

1 set of jumper cables


DRIVER ON-BOARD RESPONSIBILITIES

Driver and Passenger Safety

Drivers have the right to make decisions in the moment whenever they feel unsafe, or the

safety of passengers is threatened. Training on emergency response is conducted

annually on how to deal with difficult or threatening passengers. However, Drivers may

immediately call 9-1-1, radio dispatch or drive to the closest police precinct to get help.

Fare Collection

Fares are collected at the beginning of the trip when the passenger boards the vehicle.

Drivers do not carry change, but can offer vouchers as change, e.g. passenger paying with

a $5 bill, may be offered change as vouchers.

Drivers do not pay the fares of passengers or loan money to passengers.

Child Safety

All children under 8 years old or weighing up to 80 lbs shall be transported in a child

safety seat, as required by North Carolina law.

Children who are less than age 5 or less than 40 pounds must be restrained in the back

seat if the vehicle has a passenger side front airbag and has a rear seat.

Employee Conduct

All PCT employees will follow the guidelines set forth in the Polk County personnel

policy which apply to the conduct of a county employee and disciplinary action. PCT

employees will adhere to additional conduct requirements that may apply to public

transportation systems.

Drivers do not enter passenger’s home for ANY reason.

No personal use of PCT transportation vehicles or cell phones by employees. Cell phone

calls will be limited to work related and personal emergencies ONLY. Cell phones may

be used only when the vehicle has come to a complete stop.

Drivers do accept tips. However, contributions to the transit system may be accepted in

order to expand the programs for other riders.

Drivers will make ample attempts (blowing horn, knock at door, etc.) to let passengers

know they are there for pick up. A driver will wait two (2) minutes for passengers to

board the transportation vehicle. If no response, or no significant attempt to board in two

(2) minutes, the driver will mark the trip as a “no-show” and proceed to the next

scheduled pick up.


PASSENGER RULES

PCT passengers have a right to be treated with courtesy, dignity and respect at all times

by PCT personnel.

A passenger’s right to transportation may be terminated by the transportation system

when there is risk to safety for himself/herself, other passengers or the driver, or if the

passenger’s actions are disruptive to the point of impeding the smooth operation of the

system/vehicle. Disruptive, unruly or abusive behavior to other passengers or the driver

will not be tolerated.

No profanity or vulgarity is allowed while on board a PCT vehicle, with the exception of

passengers whose actions and verbiage are protected under ADA guidelines for

individuals with disabilities.

No weapons (knives or firearms) are allowed on PTC vehicles.

No animals other than service animals are allowed on PTC vehicles.

Passengers are not permitted to eat, drink, smoke or use other tobacco products in any

PCT vehicle. Exceptions are made to allow eating or drinking which is medically

necessary due to passenger’s medical condition or treatment, small children, and

extended out of town medical trips.

All passengers must wear seat belts. Passengers will be denied transportation services if

they choose not to abide by the seat belt policy.

No vehicle will move until all passengers have been properly restrained with seat belts,

wheel chair securement or child safety seat procedures.

No inappropriate display of affection or sexual activity to the driver or other passengers is

allowed.

No release of human waste, including spitting is allowed. This does not include instances

of vomiting or incontinence due to treatment, medication, or illness.

PCT reserves the right to refuse transport to any passenger who appears to be intoxicated

or under the influence of drugs.

Procedures for violation of these rules are as follows:

First incident: When a passenger’s behavior disrupts the driver or other

passengers, the transportation director, or his/her designated official will speak

privately with the passenger and the passenger’s sponsoring agency representative

(if the passenger is a human service agency passenger) about his/her behavior.


The director or official will state to the passenger the reason his/her behavior is

objectionable and the steps the passenger must take to correct the behavior. The

director will also provide a written warning to the passenger.

Second incident: If the passenger continues his/her disruptive behavior, the

director or official will speak with the passenger and the passenger’s sponsoring

agency representative (if the passenger is a human agency passenger) a second

time. During this conversation, the passenger will be notified of a second written

warning stating the reasons his/her behavior is objectionable and the steps he/she

must take to correct the behavior. The warning will inform the passenger that

their riding privilege is suspended for 30 days.

Third incident: A third incident could result in a termination of transportation

privileges. The director will present to the Transportation Advisory Board the

circumstances surrounding the incidents and the board termination notice will be

written, and hand delivered to the passenger’s sponsoring agency (if the passenger

is a human services agency passenger) or sent by certified mail to his/her address

and to that of the sponsoring agency, if applicable.

The PCT director reserves the right to exceed the above violation procedures, including

calling the police and having a disruptive passenger removed, should it become necessary

for the safety of the driver and/or other passengers.


Accident/Incident Reporting


ACCIDENT/INCIDENT REPORTING POLICY

Title: PCTA Accident/Incident Reporting Policy Author: North Carolina Department of Transportation (NCDOT) Date: June, 2014 Summary: This policy is adapted from North Carolina Department of Transportation’s guidance to

transit agencies for accident or incident reporting.

Policy Description: It is the responsibility of every employee of Polk County Transportation Authority to report any and all accidents/incidents immediately. Drivers will provide accurate, detailed reports of all reports of all accidents using the system’s incident reporting form. Drivers should fill out an Incident Report Form if anything unusual occurs during their route. Incidents include accidents, injuries, property damage and near misses. Examples of incidents that should be recorded include but are not limited to: Passenger falls without injuries Passenger injuries (when injury occurs, fill out a passenger ID. form in addition to the

incident report) Loss of control of wheelchairs while boarding or disembarking vehicles. Difficulties with passengers that result in damage to people and/or property (example:

passenger actions such as throwing objects, etc) Equipment failures which cause delays; running over objects which could cause residual damages to tires or undercarriage; and any unusual occurrences or events that caused or could cause future problems in the safe and reliable operation of the transit system vehicle. Accident/Incidents requiring passenger medical treatment.

Accidents/Incidents which result in dollar value vehicle damage of over five hundred dollars written notice of such an incident must be given to the North Carolina Department of Transportation (NCDOT) within 30 days of the incident.

If involved in an accident, drivers must remain at the scene of the accident to make a report to law enforcement officers.

Fatal Accidents If a fatal accident occurs, the transit system must provide written notice about the accident to NCDOT by the close of the business day the accident occurs on. In addition, a report indicating the death of a person must be given to the NCDOT within 24 hours of an accident victim’s death. A written copy of local or state accident investigation reports of fatal accidents should be submitted to the NCDOT within 30 days after the accident. This operational policy was adopted by Polk County Transportation Advisory Board. Date _______________________________ System Manager (Signature) __________________ Advisory Board Chairman (Signature)


WHAT TO DO IN THE EVENT OF A TRANSIT VEHICLE ACCIDENT

Excerpt: FTA Transit Accident/Incident Response and Investigation Procedures, Feb, 2013

2.0 Driver/Operator Responsibilities

In the following procedures, the terms “driver” or “operator” refer to any employee authorized to operate an agency vehicle in the performance of their duties.

Driver/operators must complete an Accident/Incident Report and Employee Injury Report (if applicable), and submit these reports to supervision before leaving work at the end of shift on the date of the accident/incident. Exception: If the driver/operator is incapacitated due to injury, the reports must be submitted as soon as his/her medical condition allows.

Six Basic Emergency Procedures and guidance relevant to accident/incident scene management and accident/incident reporting are provided below.

2.1 Six Basic Emergency Procedures – Driver/Operator

1 — Assess the Situation

Identify hazardous conditions or threats to life safety

Are you or passengers threatened, injured or incapacitated?

Is vehicle safe to operate, or is it damaged or disabled?

Initiate call to dispatcher if help is needed

2 — Notify Dispatcher / Request Aid

Identify yourself (route, run or ID#), and vehicle number

Location / Street and cross-street and direction headed; or facility name and address

Brief description of incident or hazardous situation

Type of help needed from 911 responders — police, fire, and emergency medical services

Number and severity of any injuries, number of passengers and if any are using mobility aids or need special assistance

Vehicle status: Are you blocking traffic and can the vehicle be moved safely?

Monitor the radio and provide updates for dispatcher and 911 responders

3 — Protect Yourself and Passengers

If exposed to a threat to life safety and it is unsafe to remain where you are, then move vehicle to a safer location

Shelter in Place: If safe, keep passengers on board for their protection

Evacuate as a last resort, only if unable to move and staying on the vehicle is a threat to life safety (See 2.7 Vehicle Evacuation – page 8)

4 — Secure the Vehicle

Stop at a safe location; or remain stopped if involved in a collision

If on a grade, turn the front wheels against the curb to prevent rollaway


Turn on four-way flashers

Put gear selector in Park or Neutral, set parking brake, and shut off engine Note: You may need to turn the ignition or master control to On or Run to operate the doors, wheelchair lift, or bus radio

If parked on roadway, set safety (reflective) triangles to warn approaching motorists (See 2.8 Safety Triangles – page 9)

Other actions to consider if leaving the vehicle:

o Open or release doors (if air-operated, release dump valve)

o Close windows

o Check vehicle for any personal items left behind

o Use wheel chock (if available) to block the rear wheels

o If evacuating due to engine fire, pull the hood release but do not open vehicle hood (See 2.4 Vehicle Fire – Page 7)

5 — Reassure and Assist Passengers

Act as on-scene Incident Commander until relieved by a police or fire responder, transit supervisor or other qualified transit official.

Provide assistance to any injured passengers to the extent you are trained and capable; enlist help from other passengers, if possible.

Keep passengers comfortable and protect from extreme temperatures. (See 2.5 Disabled / Stranded Vehicle – page 7)

Keep passengers informed and give frequent updates:

o The nature of the delay / problem

o How long the delay is expected to last

o What is being done to respond or correct the problem

6 — Get Information for Accident/Incident Report

Use accident kit (courtesy cards) to gather incident information:

Passenger and witness information (names, addresses, phone numbers, email)

Other driver/vehicle information (driver’s license #, vehicle plate #, year, make, model, color, insurance company and policy number)

Take notes — list times and response actions you or others took

Unit # or badge # / names of police, firefighters, ambulance, supervisory, maintenance, or other personnel responding

Description of perpetrators/suspects (for criminal incidents)

Submit all courtesy cards and other information obtained to the responding supervisor, if present

Incident scene do’s and don’ts:

o Don’t discuss the incident with other involved motorists, bystanders, passengers, the media, insurance agents, attorneys, etc.


o Don’t accept responsibility or blame others

o Don’t speculate on causes, extent of injuries, or damage

o Do cooperate with transit or public safety officers conducting an official investigation

o Do insist that investigative interviews are conducted in private

o Do refer any questions or inquiries from anyone during or after the incident to the on-scene supervisor or agency management

2.2 Vehicle Collision or Breakdown

If a vehicle collision or personal injury accident occurs, follow the 6 Basic Emergency Procedures and:

DO NOT move your vehicle unless:

o Instructed to do so by police, fire, or transit official

o The vehicle is exposed to danger (HAZMAT leak or threat of fire, or being hit by another vehicle)

2.3 If your vehicle or other vehicle nearby is leaking fuel:

Shut off engine and secure the vehicle

Evacuate passengers a safe distance away (See 2.7 Vehicle Evacuation – page 8)

If trained to do so, open battery access and shut off (disconnect) battery

2.4 Vehicle Fire

Indicators of fire: Gray or black smoke, or smell of burning oil or rubber. Note: White steam may indicate an overheated engine, rather than a fire.

Shut off engine and secure the vehicle.

Evacuate passengers a safe distance away uphill and upwind from the vehicle. (See 2.7 Vehicle Evacuation – page 8)

Use fire extinguisher if needed to help escape, not to fight the fire.

Do not open hood or engine compartment if smoke is evident; the hood release may be pulled to assist firefighters.

Dry chemical extinguishers used on buses can smother fires by cutting off the air supply. However, a small extinguisher only provides 8 to 15 seconds of chemical stream to fight the fire.

PASS method to use a fire extinguisher:

o Pull the pin

o Aim at the base of the fire

o Squeeze the trigger

o Sweep from side to side

Be ready to retreat to safety if the fire-fighting attempt fails.

Do not use water; it will spread and intensify burning fuel.


2.5 Disabled / Stranded Vehicle

Choose a safe location, if possible:

o Off the roadway or out of the flow of traffic

o With good line of sight, not blocked by a curve or crest of a hill

o Allows for access by emergency response or service vehicles

o Has space for passengers using mobility devices to get off the vehicle

o Is close to support services (street lighting or retail establishments)

Secure the vehicle

Stay with the vehicle and keep passengers on the vehicle

Re-start the engine (if operable) and run the heater or air conditioning 10 or 15 minutes each hour if needed for passenger comfort

2.6 Transferring Passengers from One Vehicle to Another

Ensure there is a clear path between the vehicles. If possible avoid crossing over active traffic lanes.

If it is dark, use your vehicle’s headlights to light a path and get the flashlight from the emergency kit, if available.

Announce that changing to another vehicle is necessary; use voice and hand gestures to show and tell passengers where to go after leaving the vehicle.

Stand at the door to assist passengers. Offer an apology for the delay. (Also see 2.7 Vehicle Evacuation below)

2.7 Vehicle Evacuation

Evacuation is a last resort, only if the vehicle is in danger and can’t be moved:

Hang the radio handset out the window so you can reach it from the outside and/or take (personal or agency) cell phone with you.

Identify a safe refuge location for evacuated passengers Note: For a suspected explosive device, get 500 or more feet away; for hazardous material on the bus, move upwind and/or uphill.

Announce that evacuation is necessary; use PA system or loud voice and hand gestures to show and tell passengers where to gather after leaving the vehicle.

Ask able passengers to help those who need assistance (elderly or children).

Evacuate ambulatory passengers first, then those using mobility devices.

When evacuating non-ambulatory passengers:

o Use a web cutter to cut through all securement straps, if necessary. If leaving mobility devices behind, it will be easier to move the passenger out of the device if the securement straps are not cut.

o Use the ramp or lift, if possible. Manual operation may be required.

o Alternate: Lower the lift halfway down to use as a stair step to roll conventional wheelchairs out or carry non-ambulatory passengers out.


o If the lift can’t be used, drag or carry non-ambulatory passengers through the door, leaving their mobility devices behind.

Note: Consider rescue carry techniques such as the ankle pull, shoulder pull (shown), or two-person drag. (See http://www.cert-la.com/liftcarry/Liftcarry.pdf)

o If normal exits are blocked, drag or carry non-ambulatory passengers through emergency exit windows, with assistance from outside and inside the vehicle.

o Use proper lifting techniques to avoid injury.

Once passengers are clear of the vehicle, guide passengers to the designated safe area and assess their condition.

Update dispatcher and confirm that emergency responders are en route; report on status of passengers and if there are any injuries.

2.8 Safety Triangles

Placing reflective triangles will depend on the road, traffic, and visibility, but the following general guidelines apply:

Two-lane road:

One triangle 100 feet behind the vehicle in the center of the obstructed lane

Second triangle 10 feet behind and along the left side of the vehicle

Third triangle 100 feet ahead of the vehicle in the center of the lane


Divided highway

One triangle 200 feet behind near the right edge of the obstructed lane

Second triangle 100 feet behind in the center of the obstructed lane

Third triangle 10 feet behind and near the left side of the vehicle

On a curve or hill:

Place safety triangles to warn oncoming and overtaking traffic, consistent with examples above.


PCT EMERGENCY RESPONSE PROTOCOL FOR SERIOUS TRANSIT VEHICLE ACCIDENT/INCIDENT

Driver – call 911 for treatment of injured passengers.

Driver – notify Dispatch of accident/incident, including location and number of injured people. Driver - respond to accident/incident scene by assisting passengers and reporting to law enforcement

when they arrive, if Driver is capable. Dispatch - receives notification of accident/incident. Dispatch - contact First Responders if they’re not already on the scene. Dispatch - send on-duty Supervisor to the scene. Dispatch - contact Management using “transit emergency call down list”. Supervisor – go to the scene and check in with Driver and law enforcement to assess the situation

and assist passengers as required. Supervisor – conduct on-site accident investigation Supervisor - report to Dispatch with assessment of accident/incident. Supervisor – takes Driver for drug and alcohol test if accident meets threshold. Dispatch - reroute service on affected route, as may be appropriate. Dispatch - send backup vehicle to the scene to transport uninjured passengers to their destination. Management - notify key officials and stakeholders. Management - notify family of Driver about accident/incident, and, if Driver is injured, the location of

medical treatment facility. Management – do not do not go to hospital; do not make any public/on the record statements

without legal consult. Management – participate in preparation of a media strategy including time and content of public

information statement. Supervisor and Driver - complete required documentation including post-accident investigation. Dispatch - resume normal service delivery on affected route when appropriate.

Management – debrief key officials and stakeholders. Management - ensure counseling is available for employee victims.


Exposure Control


Blood borne Pathogens/Infection Control PURPOSE The purpose of this Blood borne Pathogens Exposure Control Plan is to protect the health and

safety of all employees who can be reasonably expected, as the result of performing their job

duties, to be exposed to blood or potentially infectious materials and comply with OSHA

Standard 29 CFR 1910.1030 Blood borne Pathogens Exposure Control.

APPLICATION

This plan applies to all transit employees who are engaged in activities that involve exposures to blood and/or other body fluids.

EXPOSURE DETERMINATION

Polk County Transportation has determined that all employees of this department

can reasonably be expected to be exposed to blood or other body fluids containing

blood in the course of their work. This is because even though it is not customary,

administrative staff may need to transport passengers at some point. Therefore

related job titles are:

Transportation Manager

Senior Administrative Support Specialist

Transit Processing Assistant

Scheduler

Dispatcher

Drivers

COMPLIANCE

The following methods of compliance, as mandated by OSHA standard, will be incorporated into this exposure control plan. Polk County Transportation will determine appropriate specific guidelines for cleaning, decontamination, and waste disposal procedures. A. Universal Precautions

Universal precautions will be used in order to prevent contact with blood or other potentially infectious materials (OPIM). All blood or other potentially contaminated body fluids will be considered to be infectious. Under circumstances in which differentiation among body fluid types is difficult or impossible, all body fluids will be considered potentially infectious materials.

B. Work Practice Controls

1. Drivers are trained upon hire and annually thereafter on the

appropriate actions in the presence of blood or other body fluids.


2. Each vehicle is equipped with a Blood borne pathogen kit which contains disposable gloves for your hands, disinfectant spray for decontamination of any spill, paper towels for cleanup, absorbent powder for cleanup, approved bags & containers for proper disposal, dust pan, brush and tongs for handling sharps items, and disinfectant towelettes for immediate hand cleaning.

C. Exposure Incident Investigation An exposure incident is defined as contact with blood or other potentially

infectious materials on an employee's non-intact skin, eye, mouth, other mucous membrane or by piercing the skin or mucous membrane through such events as needle sticks.

An exposure incident investigation form will be completed each time an exposure incident occurs (See Appendix D).

D. Hand washing

1. Polk County Transportation will provide hand washing facilities

which are readily accessible to employees, or when provision for hand washing facilities is not feasible, either an appropriate antiseptic hand cleanser in conjunction with clean towels or antiseptic towelettes.

2. Employees will wash all potentially contaminated areas with soap

and water, or flush mucous membranes with water immediately or as soon as feasible following contact of such body areas with blood or other potentially infectious materials.

3. Employees will wash their hands immediately or as soon as

feasible after removal of gloves or other personal protective equipment. When antiseptic hand cleaners or towelettes are used, hands will be washed with soap and running water as soon as feasible. Do not reuse gloves.

E. Housekeeping and Waste Procedures

1. Polk County Transportation will ensure that our facility is

maintained in a clean and sanitary condition.

2. All equipment, vehicles, environmental and working areas will be cleaned and decontaminated after contact with blood or OPIM.

a. Contaminated work areas will be decontaminated

with an appropriate disinfectant as soon as feasible, when surfaces are overtly contaminated or after any spill of blood or OPIM.

b. All trash cans, seats, seatbelts hand rails and other

surfaces which have a reasonable likelihood for becoming contaminated with blood or OPIM will be


cleaned and decontaminated immediately or as soon as feasible upon visible contamination.

3. Materials such as towels, gloves, wipes with blood will be bagged,

tied and designated as a biohazard. The bag will then be removed from the site as soon as feasible and replaced with a clean bag. Bags designated as biohazard (containing blood or OPIM) will be red in color or affixed with a biohazard label and then disposed at St. Luke’s Hospital.

4. In the event that regulated waste leaks from a bag or container, the

waste will be placed in a second container and the area will be cleaned and decontaminated.

5. Broken glass contaminated with blood or OPIM will NOT be

picked up directly with the hands. The glass will be cleaned up using mechanical means, such as a brush and dustpan or tongs. Extreme care must be used with sharp objects so as to avoid injury. Disposal of contaminated glass is the same for other biohazardous materials.

F. Personal Protective Equipment

1. Types of Personal Protective Equipment

1. Gloves

2. Masks

a. Gloves will be worn when it can be reasonably anticipated that the employee may have hand contact with blood, OPIM, mucous membranes, and non-intact skin; and when handling or touching contaminated items or surfaces.

b. Disposable gloves will be replaced as soon as practical when

contaminated or as soon as feasible if they are torn, punctured or when the ability to function as a barrier is compromised. Disposable gloves will not be washed or decontaminated for re-use (contaminated disposable gloves do not meet the definition of infectious waste and do not need to be disposed of in red or specially labeled bags).

3.


RESPONDING TO EXPOSURE ON TRANSIT VEHICLES

If a bio-hazardous spill occurs as part of a vehicular accident, then first aid for injured

passengers should be the first priority, along with notification of appropriate medical

assistance personnel. Bio-hazardous spills may also occur from an on-vehicle injury

without a vehicular accident. Again, first aid provision comes first. Additionally, a

bio-hazardous spill may occur as a result of vomiting or loss of bladder control, in

which case, first aid is normally not necessary. However, anytime the driver does

administer first aid, latex gloves and other personal protective equipment should be

used.

Contaminated items should be carefully placed in a red bio-hazard disposal bag.

Following first aid administration, where necessary, the vehicle must be cleared of the

spill. The following steps should be followed:

1. Put on a new pair of latex gloves;

2. Contain the spill as best as possible with paper towels and/or solidifying powder

3. Clean up spill with paper towels, or if a solidifying powder is used, use a dustpan

and brush.

4. Clean area of spill with the cleaning or decontamination solution and wipe with

paper towels and/or fresh solidifying powder.

5. Place all items used to clean spill into bio-hazardous waste disposal bag.

6. If the exterior of the disposal bag has not been contaminated by the spill, then

remove both Latex gloves being careful to avoid contact with exposed skin. Place

them in the disposal bag, and seal the bag.

7. If the exterior of the bio-hazardous waste disposal bag has been contaminated by

the spill, seal the bag and place inside another bag.

8. Used Biohazard Bags Disposal Site:

St. Luke’s Hospital, 101 Hospital Drive, Columbus, NC 28722

Used biohazard bags are to be delivered as soon as possible to the BioHazard Disposal

room at St. Luke’s Hospital located on the dock in the rear of the hospital. See the

Nurse Supervisor on duty if there is no access to the disposal room. Do not leave the

hospital site without delivering the bag, as there are no other disposal sites in Polk

County. [Contacts: Jeff Gillespie or Keith White, 828-894-3311.]


POTENTIAL WORK SITE

HAZARDS IDENTIFICATION


POTENTIAL WORK SITE

HAZARDS IDENTIFICATION

I. POLICY

A. The Transportation Manager shall identify at least ANNUALLY any potential

Occupational Safety or Health Hazards at that work site.

1. Any time a new substance, process, procedure, or piece of equipment is

introduced and presents a potential hazard or a hazard is identified during

a Safety Inspection, an updated Identification must be completed

IMMEDIATELY.

B. A copy of the completed Hazards Identification shall be posted at the Work Site

and must be reviewed with any new employee assigned to that Work Site

BEFORE the new employee begins to work and will be recorded on the

Employee Welcome Aboard Orientation form.

A copy of the completed Hazards Identification must also be forwarded to the

applicable Program Manager/Director and Safety Officer for review action and

for file for follow-up inspections.

II. HAZARDS IDENTIFICATION

Potential Hazards Employee Action to be Followed

1. Being struck by moving vehicle Use caution when walking through

parking areas

2. Trip and fall over uneven surfaces inside

building

Watch your step and always use

caution when entering and exiting

facility and rooms

3.Trip and fall over uneven surfaces outside

building such as parking curb or uneven

pavement

Watch your step and always use

caution when entering facility and

walking through parking areas

4. Pinched finger or appendage closing doors

or gates.

Be careful closing doors and gates and

use caution to keep fingers out of pinch

points

Completed by:

Date:


III. REVIEW ACTION

No remediation action possible

Remediation to be done

Hazard Action Schedule Responsibility

1.

2.

3.

4.

5.

Comments:

By:

Manager/Director

Date:

IV. FOLLOW UP ABATEMENT ACTION

Hazard Abatement Action

Completed

Date Completed By

1.

2.

3.

4.

5.

Submitted by:

Position

Date:

Reviewed by:

Position

Date:

Reviewed by:

Safety Officer

Date

Comments:


Threat and Vulnerability Assessment

Threat and vulnerability assessment offers Polk County Transportation the ability to identify

critical assets and their vulnerabilities to threats, to develop and implement countermeasures, and

to monitor and improve program effectiveness. This analysis is guided by clear investigation of

three critical questions:

1. Which assets can we least afford to lose? 2. What is our responsibility to protect these assets? 3. Where do we assume total liability for risk, and where do we transfer risk to local public

responders, technical specialists, insurance companies, and the Federal government?

4.1 Threat and Vulnerability Identification

The primary method used by Polk County Transportation to identify the threats to the transit

system and the vulnerabilities of the system is the collection of reports submitted by drivers and

passengers and information provided by local law enforcement and contractors.

Information resources include the following:

Operator incident reports

Risk management reports

Vehicle maintenance reports

Customer satisfaction surveys

Passengers' letters and telephone calls

Management's written concerns

Staff meeting notes

Special requests

Type of incidents

o Crimes against persons

o Crimes against property

o General incidents

Periodically, and as necessary, the Consolidated Human Service Agency Board will review

security information resources. This will help to determine if additional methods should be used

to identify system threats and vulnerabilities. A formal evaluation program may be

recommended to ensure that security procedures are maintained and that security systems are

address the needs of the system.

In addition, continuous collaboration with the County’s Emergency Management Director, as

currently exists, will provide the assistance and guidance needed to ensure the security of

passengers, employees, and property. Other groups available for immediate assistance include

local fire and police departments, Emergency Management Services and the Polk County

Sheriff’s Department.


Security testing and inspections may be conducted to assess the vulnerability of the transit

system. Testing and inspection includes the following three-phase approach:

Equipment preparedness - to ensure that security equipment is operable and in the

location where it belongs.

Employee proficiency - To ensure that employees know how and when to use security

equipment.

System effectiveness - To evaluate security by employing security system exercises.

4.2 Threat and Vulnerability Assessment

The threats which are most likely to occur include the following disruptive incidents:

Drunkenness

Disorderly conduct

Disputes

Unexpected violent behavior

Dementia related behavior

Unwelcome sexual advances toward other passengers

Other potential occurrences include:

Fare evasion

Loud radios/behavior

Smoking

Littering

Eating/drinking

On the basis of need for decisions related to security, major initiatives will be presented by the

Consolidated Human Services Director to the County Manager and then to the Polk County

Board of Commissioners.


EMERGENCY ACTION PLAN


POLK COUNTY TRANSPORTATION

EMERGENCY ACTION PLAN

I. SCOPE AND APPLICATION

An effective emergency action plan provides many workplace benefits, some of which include

increased sense of security, understanding what to do in the event of an emergency, and overall

awareness of different types of emergencies. Despite the best prevention efforts, emergencies do

occur. This program outlines procedures for best preparing for these emergencies and is intended

to ensure that they are handled appropriately.

II. IMPLEMENTATION

Management has the responsibility for the facility’s Emergency Action Plan. To ensure the

safety of our employees and protection of property, this plan will be reviewed, updated and

revised as needed. This plan will be reviewed by: 1) existing employees of the building 2) any

new employee of the building, and 3) when the plans are updated.

This plan will be kept in readily accessible locations so that employees can review it when

needed. Any questions regarding this plan should be directed to the Transportation Manager.

The Emergency Action plan includes, but is not limited to, the following elements:

Emergency evacuation procedures and emergency evacuation routes

Emergency lockdown procedures

Weather Emergencies

An accounting procedure for all employees/tenants after an evacuation

The required method of reporting all emergencies

Emergency contact list for the building

III. PROCEDURES

1. Fire/Smoke Detector Activation or Reported Fire in the Building/Evacuation

Polk County Transportation is housed in a single story brick structure, approximately

1,860 square feet, with one hallway down the center of the narrow building. Exit signs

are posted that lead to a single exit door. In the event of a smoke detector activation or

reported fire, all employees will proceed to that exit.

If the exit is blocked by smoke or fire, windows will be used as exit points since the

building is one story. Employees will assist the public in exiting the building as well.

Everyone will go to the fountain across the street at Veteran’s Park (corner of Gibson and

Ward St.) for accountability purposes. If the park is deemed unsafe, proceed to the

Columbus Fire Department which is one block away on the corner of Ward and Peak St.

No one will re-enter the building until it has been deemed safe by the fire department or

Fire Marshal.


2. Emergency Lockdown

There are many situations that may require an emergency lockdown. Such situations

could include: notification by emergency services; an act of violence or imminent threat

to employees, or the public doing business in the facility; or at any point an employee

feels their safety is being compromised.

To activate an emergency lockdown, the Transportation Manager/designee will announce

“CODE BLUE!” Once the announcement has been made, all employees should

immediately close and lock the doors, barricade doors if possible, turn off all lights, close

the blinds, and silence their cell phones. Call 9-1-1 immediately and give them as much

information as possible. No one should unlock their doors until directed by law

enforcement officers. Everyone should remain calm and quiet until the emergency is

over.

3. Weather Emergencies

Weather emergencies could happen without notice. An all hazards alert weather radio is

located in the building and monitored at all times. Emergency situations can include:

A. Severe Thunderstorm Warning- All employees and the public should seek shelter

indoors away from windows and doors, remain inside until the storm has passed.

B. Tornado Watch- Monitor weather radio and be ready to move to designated area.

C. Tornado Warning- Employees and passengers should move into the hallway and away

from windows and doors, protecting their heads from potential flying debris. Everyone

should stay inside until it is certain the storm has passed. No one should ever leave the

building and try to outrun a tornado.

4. Accountability

In the event of an evacuation, employees and passengers should meet at the fountain at

Veteran’s Park on the corner of Gibson and Ward St. If that location is unsafe, proceed

to the Columbus Fire Department one block away on the corner of Ward and Peak St.

This location is where emergency services will come to make sure everyone is accounted

for. All employees should report to this location; no one should leave until they have

been advised they can do so by the incident commander of the emergency, or by their

department head.

5. Reporting Emergencies

In the event of any emergency, 9-1-1 should be called immediately. A button on each

phone has been programmed to dial 9-1-1 automatically when it is pressed. The caller

should give as much information as possible to what type of emergency it is. If there is a

fire call 9-1-1 from outside the building.


6. Emergency Contact Information

Employees have phone numbers for the department management. Phone numbers for

the Maintenance Department, Emergency Management Director/Fire Marshall also are

posted in the building.

7. Employee

Training is coordinated with the Emergency Management Director/Fire Marshall. The

plan is updated when any changes occur. Emergency drills should be practiced at

minimum twice a year. This should include fire drills, tornado drills, and lockdown drills.

The building manager, or designee, is responsible for coordinating the training and

should schedule such training and keep records of the time, date, and who participated in

the drill. Procedures must be reinforced and encouraged so they are not forgotten.

IV. PLAN REVIEW

This emergency action plan should be reviewed annually, or when changes are needed. It is the

responsibility of the Consolidated Human Services Director and Transportation Manager to

ensure the plan is regularly reviewed and kept up to date.

EMERGENCY CONTACT INFORMATION

Building Manager- Dianne Timberlake 828-894-8203 ext. 2223

CHSA Director – Josh Kennedy 828-894-2114 ext. 228

County Manager – Marche Pittman 828-894-3301 ext. 7

Maintenance- Mickey Edwards 828-894-5350

Fire Marshal/Emergency Management 828-894-6342

St. Luke’s Hospital 828-894-3311

Poison Control 1-800-222-1222

Columbus Fire Dept. Emergency: 9-1-1 Non-emergency: 828-894-3667

Tryon Fire Dept. Emergency: 9-1-1 Non-emergency: 828-859-9566

Saluda Fire Dept. Emergency: 9-1-1 Non-emergency: 828-749-9816

Polk County Sheriff Emergency: 9-1-1 Non-emergency: 828-894-3001

Polk County EMS Emergency: 9-1-1 Non-emergency: 828-894-3067


Safety and Inclement Weather

In inclement weather (i.e. snow, ice, severe rain, flooding, fog or wind), Polk

County Transportation will take all precautions to ensure the safety of its

employees, passengers, and equipment. A series of steps have been established in

inclement weather.

1. PCT follows the Polk County Schools inclement weather schedule for ice

and snow. If other weather conditions such as flooding, fog or wind cause

safety concerns a decision will be made by the Transportation Director

and County Manager to account for everyone’s safety.

2. If Polk County government office hours are canceled or delayed, PCT

will follow the announced schedule.

3. When weather related issues affect access to passenger property, riders

may be asked to walk to the end of their driveways to meet the vehicle.

4. TV news channels and internet sites, the county’s website and telephone

recordings are used to notify the public of closings and delays.


SECURITY


SECURITY Purpose

The overall purpose of Polk County Transportation’s Security Program is to optimize --

within the constraints of time, cost, and operational effectiveness -- the level of protection

afforded to Polk County Transportation’s vehicles, equipment, facilities, passengers,

employees, volunteers and contractors, and any other individuals who come into contact

with the system both during normal operations and under emergency conditions.

The security of passengers and employees is paramount to promoting the objectives of

FTA, NCDOT and their partner organizations in developing a Security Program. Polk

County Transportation will take all reasonable and prudent actions to minimize the risk

associated with intentional acts against passengers, employees and equipment/facilities.

To further this objective, Polk County Transportation has developed security plans and

procedures and emergency response plans and procedures. The plans have been

coordinated with local law enforcement, emergency services and with other regional

transit providers. To that end, inter-agency exercises are conducted in alignment with

emergency planning, critical assets are assessed and measures necessary to protect local

residents are fully addressed.

Goals

1. Ensure the protection and safety of system employees, passengers, vehicles and

equipment.

2. Ensure that security and emergency preparedness are addressed during all phases

of system operation, including the hiring and training of agency personnel; the

procurement and maintenance of agency equipment; the development of agency

policies, rules, and procedures; and coordination with local public safety and

community emergency planning agencies.

3. Promote analysis tools and methodologies to encourage safe system operation

through the identification, evaluation and resolution of threats and vulnerabilities, and

the on-going assessment of agency capabilities and readiness.

4. Create a culture that supports employee safety, equipment/facility protection and

security and safe system operation (during normal and emergency conditions) through

motivated compliance with agency rules and procedures and the appropriate use and

operation of equipment.

Objectives

The reality of our present environment is that every possible threat may not be

immediately identifiable. However, Polk County Transportation can take steps to be

more aware, to better protect passengers, employees, facilities and equipment. In


addition, PCT stands ready to support community needs in response to major

catastrophes. To this end, our Security Program has five objectives:

1. Achieve a level of security performance and emergency readiness that meets or

exceeds requirements

2. Increase and strengthen community involvement and participation in the safety

and security of the system

3. Develop and implement a vulnerability assessment program, and based on the

results of this program, establish a course of action for improving physical

security measures and emergency response capabilities

4. Expand training for employees, volunteers and contractors to address security

awareness and emergency management issues

5. Enhance coordination of efforts with NCDOT/PTD regarding security and

emergency preparedness issues.

Program Guidelines

Polk County Transportation actively works to ensure compliance with FTA and NCDOT

regulations and policies for safety and security with the following intents:

1. The Security Plan is reviewed/updated every three years or as necessary by the

Transportation leadership.

2. Key staff members are familiar with the Security Plan; dispatcher, administrative

assistant and scheduler.

3. The Security Plan is placed in a binder for continuous access to employees.

4. Security awareness is included in regular meetings.

5. A plan is in place to monitor facilities and vehicles on a regular basis.

6. Security responsibilities are defined, delegated and assigned.

7. The Director is informed promptly of security issues and works with appropriate

leadership within the County to develop solutions.

8. Procedures are established to control access to secure areas and vehicle

operations.

9. Facilities and vehicles are monitored by local law enforcement through random

patrols since the Sheriff’s office is in close proximity to PCT facilities.

10. After normal hours of operation the facility and vehicles are secured.

11. Employees are trained in reporting suspicious people, activities, packages, devices

or vehicles.

12. Employees are trained how to protect themselves and passengers in case of an

explosion or evacuation when a suspicious package is identified.

13. Department heads/Director/designees are trained in security incident

management.

14. Employees are trained on procedures for responding to bomb threats or similar

threats to include evacuation and search procedures.

15. Safety and emergency response policies are defined and communicated to

employees.

16. Policies are developed for responding to passenger, vehicle or traffic emergencies.


17. Procedures are developed to show appropriate degree of supportiveness for

drivers when emergency situations occur.

18. Law enforcement and emergency response personnel are informed of planned

changes to system facilities, operations, etc.

19. Training exercises are coordinated with law enforcement and emergency service

personnel.

20. The Emergency Management Plan is integrated with Regional Emergency

Management Plans.

21. A Mutual Aid Agreement is established with regional public agencies such as

local government, Fire and Police to coordinate actions during natural or other

disasters.

22. Roles and responsibilities are defined and assigned to employees before

emergencies occur.

Security Through Vehicle Cameras

Purpose

The need to ensure security and safety must be balanced with an individual’s right to privacy. The

purpose of this policy is to establish procedures which are intended to achieve this balance.

Specifically, this policy addresses requirements and responsibilities with respect to:

The installation and operation of video/audio surveillance systems on Polk County

Transportation vehicles;

The use of the information obtained through video/audio surveillance systems on Polk

County Transportation vehicles; and

Custody, control, access to and retention of records created through video/audio

surveillance systems on Polk County Transportation vehicles.

Policy Statement

Video/Audio surveillance, when utilized with other security measures is an effective means of

ensuring the security and safety of vehicles operated by Polk County Transportation. The policy is

administered by the Director or a designee. The use of the video/audio surveillance system is to

enhance passenger, personnel and vehicle security. The system begins recording every time the

vehicle is started and continuously captures video/audio data while the vehicle is in operation. The

recordings cannot be viewed in “real-time.”

Video/audio data may be used for the following purposes:

1. To follow up on passenger reports or complaints related to driver or vehicle performance

2. For performance evaluations and/or disciplinary action which are protected as confidential

information under Article 7, G.S. 126.

3. To assist public law enforcement agencies in criminal investigations, intelligence records;

Innocence Inquiry Commission records, G.S. 132-1.4 as required by North Carolina or

Federal Law.


Facilities Security

Locking/Unlocking Building Procedures

1. Keys are issued to PCT employees for access to the building when scheduled

for work. The building is opened for the business day at 8 AM, though

employees may be in the building earlier.

2. Each employee is responsible for locking the front door and turning off the

lights when checking in or out for their shift when the office is closed.

3. The office staff member who is last on duty is responsible for checking

heat/air settings, making sure all office equipment and lights are turned off for

the day, and the building is locked for the evening.

4. The last driver out of the bus garage will secure the gate and lock it before

departing.

5. For personal safety, all employees will park as close to the building as

possible when entering and exiting the building before or after office hours.

Drivers use flashlights for early morning pre-trip inspections.

6. The gate to the bus garage remains locked overnight.

Office Procedures

1. Fares are collected in locking zippered bags, or in fare boxes. They are

recorded on the manifest.

2. Fare payments are processed with deposits made at least three times each

week to the County Finance office.

3. Attached to the deposit is the daily log sheet of monies received.

4. Office staff receive updated driver contact information which is posted at each

desk for emergencies.

5. Suspicious or unruly activity in or around the office building is reported to

law enforcement immediately.



FIRE SAFETY


FIRE SAFETY PLAN PURPOSE: The purpose of this plan is to prevent potential injuries and deaths and to protect county property

from damage or loss due to fire. This plan includes fire prevention, building exits, fire

extinguishing, emergency evacuation, and employee training.

This plan will be reviewed with all new employees when they begin their job and with all

employees when the plan is changed.

FIRE PREVENTION: Our first line of defense against fire is to prevent it in the first place. It is the responsibility of all

employees to prevent fires. All employees will be apprised of the potential fire hazards in the

work area and trained in safe work procedures and practices. Employees are expected to follow

proper procedures to prevent fires and to notify their supervisor or other management personnel

if they observe any condition that could lead to the ignition of a fire or could increase the spread

of a fire.

The following are some general fire prevention practices and procedures that should be followed:

· All ignition sources (i.e., open flames, spark producing equipment, electric motors, heating

equipment, etc.) should be controlled and contact with combustible and flammable materials

must be avoided. Keep all combustible materials at least five feet from such ignition sources and

all flammable liquids at least twenty feet away.

· Avoid the use of extension cords. Any damaged or frayed electrical wiring, equipment cords,

should be removed from service immediately and replaced or repaired.

· Avoid the use of flammable liquids inside the building. Effort must be made to prevent spills

of flammable liquid or its vapor or spray from coming in contact with any ignition source. All

flammable liquids must be stored in proper flammable liquid storage containers and kept in the

proper storage cabinets.

· Housekeeping and storage practices are critical to preventing fires. Potentially combustible

materials must be stored appropriately with space provided to prevent easy spread of fire and to

allow for access to extinguish any fire that may start. Trash, scrap, and other unnecessary

combustibles must be cleaned up immediately and placed in proper disposal containers.

· Smoking is prohibited on our premises.

FIRE EXTINGUISHERS: · Each area of our building has a full complement of the proper type of fire extinguisher for the

fire hazards present. Our fire extinguishers will be inspected annually by a fire protection

equipment company and tagged with the date of inspection. Fire Extinguishers are inspected

monthly to ensure the needle is in the green and they are fully charged. If a fire extinguisher is

used or discharged for any reason, it must be removed from service and replaced with another

properly charged extinguisher while it is being recharged. A fire extinguisher report, signed by

the department head is submitted monthly to the Emergency Management Director/Fire

Marshall.


· Employees who are expected or anticipated to use fire extinguishers will be instructed on the

hazards of fighting fires, how to properly operate the fire extinguishers available, and what

procedures to follow in alerting others to the fire emergency. These employees will attempt to

extinguish only small incipient fires.

If a fire cannot be immediately and easily extinguished with a fire extinguisher, the employees

will evacuate the building rather than try to fight the fire. All employees who are not trained and

designated to fight fires are to immediately evacuate the building at the first sign of fire and are

prohibited from using an extinguisher.

EMPLOYEE TRAINING:

All new employees will receive fire prevention and emergency evacuation training when they are

hired. All employees will receive refresher training and a review of this plan on an annual basis.


Maintenance


Maintenance

April 17, 2007

TO: Community Transportation Systems

FROM: NCDOT/PTD

SUBJECT: Maintenance Plan

Recipients must keep Federally-funded equipment and facilities in good operating order.

Recipients must have a written maintenance plan. The maintenance plan should identify

the goals and objectives of a maintenance program, which may include vehicle life,

frequency of road calls, maintenance costs compared to total operating costs, etc. The

maintenance program should also establish the means by which such goals and objectives

will be obtained.

At a minimum, the plan should designate the specific goals and objectives of the program

for preventive maintenance inspections, servicing, washing, defect reporting,

maintenance-related mechanical failures, warranty recovery, vehicle service life, and

vehicle records. The program must address the particular maintenance cycles for each

capital item.

Recipients must have records showing when periodic maintenance inspections have been

conducted on vehicles and equipment. Include information showing that the periodic

maintenance program meets at least minimum requirements of the manufacturer.

Maintenance of ADA elements may be incorporated in the regular maintenance plan or

addressed separately. At a minimum, the grantee must demonstrate that such features as

lifts, elevators, ramps, securement devices, signage, and communications equipment are

maintained and operational. The recipient is required to develop a system of maintenance

checks for lifts on non-rail vehicles to ensure proper operation. Additionally, a recipient

is required to remove an accessible van with an inoperable lift from service before the

next day, unless no spare vehicles are available to replace that vehicle. When a vehicle

with an inoperable lift is operated, the vehicle must not be in service for more than five

days.

Recipients must keep written maintenance plans and checklist systems, as well as

maintenance records for accessible equipment.

Recipients are required to maintain systems for recording warranty claims and

enforcement of such claims. Recipients should have written warranty recovery

procedures. The warranty recovery system should include warranty records and annual

summaries of warranty claims submitted.


Federally funded equipment needs to be maintained whether operated directly by a

recipient or by a third-party contractor. When a recipient has contracted out a portion of

its operation, a maintenance plan for Federally-funded equipment should be in existence

and be treated similarly to a recipient-operated service. In those cases, the third-party

contractor must have in place a system to monitor the maintenance of federally funded

equipment.

Preventive maintenance is a term used to describe the performance of regularly scheduled

maintenance procedures of a vehicle to prevent the possibility of malfunction. It is the

policy of Polk County Transportation to follow the required maintenance set forth by the

manufacturers’ standards. All preventative maintenance will be reported and completed

in a timely manner.

VEHICLE MAINTENANCE

Each PCT vehicle is assigned a number which is affixed in a visible location (driver side

front under the headlight, on the cover for the gas tank and the back passenger side above

the brake light. Lettering to include the phone number and transit system’s name are

applied to the vehicles after purchase.

Every transit driver is responsible for ensuring that periodic maintenance is performed on

the vehicle assigned to him/her. The transit driver will indicate on the Pre-Trip

Inspection Form when the vehicle is within 500 miles of the next scheduled service.

All requests for service and maintenance are given to the Transit Processing Assistant.

Repairs are posted on the Maintenance Repair form. A copy of the form is taken with

the vehicle to the maintenance provider and a copy of the form is filed with the TPA and

posted in the Vehicle Maintenance Log.

In the event of a mechanical failure while the vehicle is in service, the driver will call the

TPA/Dispatch to report the need for service. The coordinator will contact the

maintenance provider during normal business hours or the wrecker service at other times.


Preventive Maintenance Standards

All vehicles, wheelchair lifts and associated equipment, system owned or operating under

contract with the system, are placed on a comprehensive preventive maintenance program

for the purpose of increasing safety and reducing operational costs.

The Preventive Maintenance Plan should consist of:

Making preventive maintenance arrangements

Conducting a Pre/Post-Trip Inspection course for drivers

Completing a corresponding inspection checklist

Utilizing AssetWORKS Fleet Management Program to document, schedule and

track equipment maintenance

Maintaining maintenance records on file for each vehicle

Completing statistical reporting

Reporting common problems

Utilizing manufacturer’s Preventive Maintenance Guidelines Manual

Keeping all maintenance records for the life of the vehicle to include three (3)

years after disposition

*Note: The Preventive Maintenance Program has been developed for the purpose of

safety, reliability and vehicle use longevity. The guidelines are not designed to interfere

with or violate the Manufacturer’s Warranty Maintenance Schedule.


Maintenance Records

Polk County Transportation will retain all records pertaining to maintenance, service,

warranty and other documents as required for vehicles, wheelchair lifts and associated

equipment. The records will be maintained for at least the life of the vehicle which includes

three (3) years after the vehicle’s disposal.

Maintenance Records Include:

AssetWORKS Fleet Management Program documentation

Documents showing:

1. Vehicle identity

2. Vehicle maintenance and inspection dates for wheelchair lifts and associated

equipment

3. Mileage

4. Identity of contractors providing non-owned vehicles

5. Maintenance contractors' names and addresses

6. Vehicle accident reports

7. Reporting and evaluating maintenance systems

8. Notice to NCDOT of a fatal accident by the close of business or the end of the

working day

9. Notice to ncdot within 24 hours of a fatal death that occurs within 30 days as a

result of an accident

10. Notice to NCDOT within 48 hours all accidents/incidents 11. Drivers’ daily pre/post-trip inspection checklists* maintain the previous (5)

years (ref: 49 CFR 18.42)


Annual PTMS Inspection

Form must be completed and maintained with vehicle maintenance records.

Date: ____________________________________________

Vehicle: __________________________________________

Wheelchair Lift Cycle Reading: _______________________

Odometer Reading: _________________________________

Inspector: _________________________________________

Inspection Key

For Each Item

OK =OK

"X" = Adjusted

"0"= Repairs Are Necessary

For Each "0" Give an Explanation

Body

___ Check windshield and other glass for cracks/damage

___ Check wheels for cracks/damage

___ Interior and exterior decals, signs, numbers (ex: railroad crossing, no turn on red,)

___ Body damage

___ Destination signs for proper operation (Front, Rear, Back)

___ General physical condition of the vehicle

___ System name completely spelled out and condition

___ Sign identifying the vehicle as “Available for Public Use” if required

PCT Vehicle Maintenance Schedule In Asset Works

PCT Vehicle Maintenance Schedule A B C D E

PM TASK Description 5000 15000 60000 105000 120000

PMPT01 Perform pretrip inspection; make repairs as necessary X X X X X

PMMP-00 ***** multipoint inspection ***** X X X X X

PMDSC-07 Warning system: horn;switches gauges;trouble light;backup X X X X X

PMDSC-08 Windshield wipers; wiper fluid / speed; condition/operation X X X X X

PMDSC-09 All glass: windshield; rear; and side glass for condition X X X X X

PMDSC-10 Comfort system: heater; defroster; air conditioner-operation

X X X X X

PMUHI20 Air filter in good condition X X X X X

PMSAC29 Check for oil leaks X X X X X

PMSAC55 Inspect complete exhaust system and heat shields X X X X X

PMSAC03 Steering tight / no slack X X X X X

PMMP-01 Shocks/struts: other suspension components; leaks/damage X X X X X

PMMP-02 Brake system: lines;hoses;parking brake;wheel end play/noise

X X X X X

PMMP-02A Inspect brake pads & rotors; replace if necessary X X X X X

PMMP-03 Engine cooling system: hoses and clamps X X X X X

PMSOI-01 Fluids/level/lines:transmission; filter; power steering;axle X X X X X

PMUHI07 Battery: secure; terminals clean; performing properly X X X X X

PMUHI98C Inspect accessory drive belt(s) X X X X X

PMHBI93 Rotate tires; inspect for wear and tear X X X X X

PMEXT-01 Tires; tread; wear; wheel lugs; hubcaps; valve cores condit X X X X X

PMDSV02 Tread depth l/f ______/32 pressure ________ X X X X X

PMDSV04 Tread depth l/r outside ______/32 pressure _______ X X X X X

PMDSV05 Tread depth l/r inside ______/32 pressure __________ X X X X X

PMRSV02 Tread depth r/f _______/32 pressure ______ X X X X X

PMRSV04 Tread depth r/r outside _______/32 pressure ______ X X X X X

PMRSV05 Tread depth r/r inside _______/32 X X X X X


pressure _______

PMDC01 ***** other items ***** X X X X X

PMSAC28A Change oil; replace oil filter; use oem recommended oil X X X X X

PMSAC93 Inspect wheels for end pay and noise X X X X X

PMUHI05 Brake master cylinder full / no leaks X X X X X

PMWDE81A Inspect cabin air filter, if equipped X X X X X

PMUHI01 Transmission fluid full / no leaks X X X X

PM255A Lubricate front axle and u joints X X X X

PMSAC97 Inspect half shaft dust boots; if equipped X X X X

PMSAC91A Inspect steering linkage;driveshaft;ball/u-joints;lubricate X X X X

PMWDE81 Replace cabin air filter (if equipped) X X X X

PMSAC52 Change fuel filter X X

PMSAC51 Change transmission fluid and replace filter X X

PMSAC79 Replace wheel bearing grease; grease 4x2 wheel bearing seals X X

PMSFW61 Replace climate-controlled seat filter (if equipped) X X

PMSAC57A Inspect spark plugs; replace as necessary X X

PMSAC63 Change motorcraft premium gold engine coolant X

PMSAC68 Replace rear axle fluid on dana axles; synthetic lubricant X

PM-QT12 Check operation of all emergency exits; hatch/windows/doors X X X X X

PM-CAM-00P

***** perform 6 month camera inspection ***** X X X X

PMSEON-1 Check operation; adjustment and condition of all cameras X X X X

PMSEON-2 Check camera system dvr recording properly; lights on etc X X X X

PMSEON-3 Clean back of camera dvr with compressed air X X X X

Wheelchair Lift Maintenance Schedule

Perform lift maintenance at scheduled intervals according to number of cycles or elapsed time, whichever

comes first. Correct any potentially dangerous situations at once.

Inspection: Before starting your day, and as part of your pre-trip inspection, operate ramp a minimum of one complete cycle and inspect each of the following:

Does the vehicle interlock(s) function as intended?

Does the ramp deploy when the ramp interlock is activated as intended?

Does the control switch(es) function properly?

Does the ramp cargo door light (if equipped) function as intended?

Do the lift cargo door securement devices function as intended (if equipped)?

Does the ramp safely clear the cargo door as the ramp is deployed and stowed?

Does the ramp operate smoothly (no jerking or abnormal movement)?

Does the ramp operate at normal speed?

Is the power source adequate?

Is ramp operation quiet (no rattles, abnormal sounds, etc.)?

Is the ramp antiskid in place, worn or damaged?

Can you visually detect any ramp wear, damage, misalignment, loose bolts, broken welds or any abnormal conditions?

Post-Trip Inspection:

Operate ramp minimum one complete cycle and check each of the above daily pre-trip inspections if applicable for your daily inspection routine (outlined by your transit agency).

Clean ramp surfaces where wheelchairs travel

Clean and lubricate key locations based on ramp usage frequency and climate conditions (outlined by your transit agency). Lubrication procedures should be performed by a Braun authorized service representative as detailed in this manual.

Wheelchair Lift Inspection Tasks and Schedule from Asset Works

CLASS_CLASS_CODE = PCT-PM-BRAUNLIFT

PCT-PM-BRAUNLIFT, LIFT-A

PM Task Description PMBL750-00P

****PERFORM BRAUN WHEELCHAIR LIFT 750 CYCLE INSPECTION****

PMBL750-1100

APPLY LIGHT OIL OUTER BARRIER PIVOT POINTS (2)

PMBL750-1101

APPLY LIGHT OIL OUTER BARRIER LATCH PIVOT POINT

PMBL750-1102

APPLY LIGHT GREASE TO BOTH SIDES OF OUTER BARRIER LATCH SLOT

PMBL750-1103

APPLY LIGHT OIL OUTER BARRIER LEVER BEARINGS (2)

PMBL750-1104

APPLY LIGHT OIL LIFT-TITE LATCHES (LOWER PIVOT POINTS-2)

PMBL750-1105

APPLY LIGHT OIL LIFT-TITE LATCH GAS (DAMPENING) SPRING PIVOT

PMBL750-1106

INSPECT LIFT-TITE LATCHES; GAS SPRINGS; WEAR; DAMAGE; SECURE

PMBL750-1107

INSPECT OUTER BARRIER FOR PROPER OPERATION; CORRECT; REPLACE


PMBL750-1108

INSPECT OUTER BARRIER LATCH; OPERATION; SECUREMENT

PMBL750-1109

INSPECT LIFT FOR WEAR; DAMAGE; ABNORMAL CONDITION; CORRECT

PMBL750-1110

INSPECT LIFT FOR RATTLES

PMBL750-1111

ADJUST FOLD PRESSURE; OUTER BARRIER FOLD PRESSURE

PMBL750-1112

VERIFY FMVSS 403 404 CERTIFICATION CHECKLIST

PMBL01-00 LIFT CYCLE COUNT ___________

PCT-PM-BRAUNLIFT, LIFT-B



PMBL750-1100


PMBL750-1101


PMBL750-1102


PMBL750-1103


PMBL750-1104


PMBL750-1105


PMBL750-1106


PMBL750-1107


PMBL750-1108


PMBL750-1109


PMBL750-1110


PMBL750-1111


PMBL750-1112


PMBL1500-100

APPLY GREASE TO CONTACT AREAS INNER OUTER FOLD ARMS (2)

PMBL1500-101

APPLY LIGHT OIL PLATFORM PIVOT PIN BEARINGS (4)

PMBL1500-102

APPLY LIGHT OIL OUTER FOLD ARM BEARINGS (8)

PMBL1500-103

APPLY LIGHT OIL INNER ROLL STOP PIVOT BEARINGS (2)

PMBL1500-104

APPLY LIGHT OIL STOP LEVER BEARINGS (2)

PMBL1500-105

APPLY LIGHT OIL INNER STOP LEVER SLOT (2)

PMBL1500-106

APPLY LIGHT OIL SADDLE SUPPORT BEARINGS (8)

PMBL1500-107

APPLY LIGHT OIL INNER FOLD ARM ROLLER PIN BEARINGS (4)

PMBL1500-108

APPLY LIGHT OIL INNER FOLD ARM CAM FOLLOWERS (4)


PMBL1500-109

APPLY LIGHT OIL PARALLEL ARM PIVOT BEARINGS (16)

PMBL1500-110

APPLY LIGHT OIL HANDRAIL PIVOT PIN BEARINGS (4)

PMBL1500-111

APPLY LIGHT OIL HYDRAULIC CYLINDER BUSHINGS (8)

PMBL1500-112

APPLY LIGHT GREASE BOTH SIDES OUTER BARRIER LEVER GUIDE SLOT

PMBL1500-113

INSPECT LIFT-TITE LATCH ROLLERS (2); WEAR; DAMAGE; SECURE

PMBL1500-114

INSPECT INNER ROLL STOP; WEAR; OPERATION; SECUREMENT

PMBL1500-115

INSPECT HANDRAIL; WEAR; DAMAGE; OPERATION

PMBL1500-116

INSPECT MICROSWITCHES; SECURED; PROPER ADJUSTMENT

PMBL1500-117

MAKE SURE LIFT OPERATES SMOOTHLY

PMBL1500-118

INSPECT EXT SNAP RINGS; OUTER FOLD ARM (6); LATCH ROLLER (2)

PMBL1500-119

INSPECT EXT SNAP RINGS; LATCH GAS (DAMPENING) SPRING (4)

PMBL1500-120

INSPECT EXT SNAP RINGS; INNER FOLD ARM CAM FOLLOWERS (4)

PMBL1500-121

INSPECT EXTERNAL SNAP RINGS; INNER FOLD ARM ROLLER PINS (4)

PMBL1500-122

INSPECT EXT SNAP RINGS; OUTER BARRIER HYD CYLINDER PIN (2)

PMBL1500-123

INSPECT EXT SNAP RINGS; INNER ROLL STOP LEVER BRACK PINS (2)

PMBL1500-124

INSPECT INNER ROLL STOP LOCKS (2); TORSON SPRINGS (2); OPER

PMBL1500-125

INSPECT OUTER FOLD ARM PINS (2); AXLES (2); BEARINGS (8);

PMBL1500-126

REMOVE PUMP MODULE COVER; INSPECT; HYDRAULIC HOSES; FITTINGS

PMBL1500-127

REMOVE PUMP MODULE COVER; CABLES; WIRES; TERMINALS; SECURE

PMBL1500-128

REMOVE PUMP MODULE COVER; RELAYS; FUSES; POWER SWITCH;LIGHTS


PCT-PM-BRAUNLIFT, LIFT-C



PMBL750-1100


PMBL750-1101


PMBL750-1102


PMBL750-1103


PMBL750-1104


PMBL750-1105


PMBL750-1106



PMBL750-1107


PMBL750-1108


PMBL750-1109


PMBL750-1110


PMBL750-1111


PMBL750-1112


PMBL1500-100

APPLY GREASE TO CONTACT AREAS INNER OUTER FOLD ARMS (2)

PMBL1500-101

APPLY LIGHT OIL PLATFORM PIVOT PIN BEARINGS (4)

PMBL1500-102

APPLY LIGHT OIL OUTER FOLD ARM BEARINGS (8)

PMBL1500-103

APPLY LIGHT OIL INNER ROLL STOP PIVOT BEARINGS (2)

PMBL1500-104

APPLY LIGHT OIL STOP LEVER BEARINGS (2)

PMBL1500-105

APPLY LIGHT OIL INNER STOP LEVER SLOT (2)

PMBL1500-106

APPLY LIGHT OIL SADDLE SUPPORT BEARINGS (8)

PMBL1500-107

APPLY LIGHT OIL INNER FOLD ARM ROLLER PIN BEARINGS (4)

PMBL1500-108

APPLY LIGHT OIL INNER FOLD ARM CAM FOLLOWERS (4)

PMBL1500-109

APPLY LIGHT OIL PARALLEL ARM PIVOT BEARINGS (16)

PMBL1500-110

APPLY LIGHT OIL HANDRAIL PIVOT PIN BEARINGS (4)

PMBL1500-111

APPLY LIGHT OIL HYDRAULIC CYLINDER BUSHINGS (8)

PMBL1500-112

APPLY LIGHT GREASE BOTH SIDES OUTER BARRIER LEVER GUIDE SLOT

PMBL1500-113

INSPECT LIFT-TITE LATCH ROLLERS (2); WEAR; DAMAGE; SECURE

PMBL1500-114

INSPECT INNER ROLL STOP; WEAR; OPERATION; SECUREMENT

PMBL1500-115

INSPECT HANDRAIL; WEAR; DAMAGE; OPERATION

PMBL1500-116

INSPECT MICROSWITCHES; SECURED; PROPER ADJUSTMENT

PMBL1500-117

MAKE SURE LIFT OPERATES SMOOTHLY

PMBL1500-118

INSPECT EXT SNAP RINGS; OUTER FOLD ARM (6); LATCH ROLLER (2)

PMBL1500-119

INSPECT EXT SNAP RINGS; LATCH GAS (DAMPENING) SPRING (4)

PMBL1500-120

INSPECT EXT SNAP RINGS; INNER FOLD ARM CAM FOLLOWERS (4)

PMBL1500-121

INSPECT EXTERNAL SNAP RINGS; INNER FOLD ARM ROLLER PINS (4)

PMBL1500-122

INSPECT EXT SNAP RINGS; OUTER BARRIER HYD CYLINDER PIN (2)

PMBL1500-123

INSPECT EXT SNAP RINGS; INNER ROLL STOP LEVER BRACK PINS (2)


PMBL1500-124

INSPECT INNER ROLL STOP LOCKS (2); TORSON SPRINGS (2); OPER

PMBL1500-125

INSPECT OUTER FOLD ARM PINS (2); AXLES (2); BEARINGS (8);

PMBL1500-126

REMOVE PUMP MODULE COVER; INSPECT; HYDRAULIC HOSES; FITTINGS

PMBL1500-127

REMOVE PUMP MODULE COVER; CABLES; WIRES; TERMINALS; SECURE

PMBL1500-128

REMOVE PUMP MODULE COVER; RELAYS; FUSES; POWER SWITCH;LIGHTS

PMBL4500-100

INSPECT COTTER PINS ON PLATFORM PIVOT PIN (2)

PMBL4500-101

CHECK HYDRAULIC FLUID PUMP

PMBL4500-102

INSPECT CYLINDERS;FITTINGS;HYDRAULIC CONNECTIONS;WEAR;LEAKS

PMBL4500-103

INSPECT OUTER BARRIER CYLINDER HOSE ASSEMBLY; WEAR; LEAKAGE

PMBL4500-104

INSPECT PARALLEL ARMS; BEARINGS; PIVOT PINS; WEAR; DAMAGE

PMBL4500-105

INSPECT PARALLEL ARM PIVOT PIN MOUNTING BOLTS (8)

PMBL4500-106

INSPECT PLATFORM PIVOT PINS; BEARINGS; VERTICAL ARMS; SECURE

PMBL4500-107

INSPECT INNER OUTER FOLD ARMS;SADDLE;SUPPORT;PIVOT PINS;BEA

PMBL4500-108

INSPECT GAS SPRINGS (CYLINDERS); WEAR; DAMAGE; OPERATION

PMBL4500-109

INSPECT SADDLE BEARING (UHMW-2)

PMBL4500-110

INSPECT VERTICAL ARM PLASTIC COVERS

PMBL4500-111

INSPECT POWER CABLE

PMBL4500-112

CHECK MOUNTING; SECURELY ANCHORED

PMBL4500-113

REPLACE DECALS AND ANTISKID IF WORN; MISSING; ILLEGIBLE


PCT System Safety Plan April 2017 Page 97 of 106

Daily Inspections

Pre/Post-trip inspections are crucial to the success of PCT Preventative Maintenance Program. Each

driver will inspect his or her vehicle before leaving the parking area by completing the Pre-Trip Vehicle

Inspection Form. The completed checklist must be submitted to the office at the end of the driver’s shift

so that necessary maintenance can be noted and scheduled accordingly. Drivers must sign each checklist

for each vehicle used that day.

Pre-Trip Inspections

Under the Hood

Check for problems under the hood at the beginning of your inspection before starting the

engine. It is easier and safer when the engine is cool.

Check the oil, radiator and battery fluid levels. If low, make a note of it on your inspection

checklist. If any fluids are below the safe level, see the coordinator for assistance.

Also, check hoses for cracks or possible leaks and belts for any visible damage. Report any wear

on the checklist, as soon as it begins to show.

Vehicle Interior

For large vehicles, since you will need to leave the vehicle compartment while the vehicle is

running, it is a good idea to put chocks behind the wheels before starting the motor.

Begin while seated behind the steering wheel.

First, put on the parking brake.

Then, turn on the ignition.

Check the oil pressure, fuel and alternator gauges.

If the oil pressure light stays on or the gauge shows the oil pressure to be dangerously low, turn

the motor off until the problem can be corrected. Alert the office and document on your pre-trip

inspection form.

If the alternator or generator light stays on, the battery may not be charging. To guard against the

possibility of becoming stranded along the route by a dead battery, have the problem located and

corrected right away.

Check the windshield wipers to make sure they are working and not worn or stripped.

Vehicle Exterior

Turn on all exterior lights. With the vehicle in park and the emergency brake still on, begin the

exterior check from the front of the vehicle.

During the exterior inspection, be sure to note and report any evidence of fresh damage to the

vehicle. Reporting such damage now may save you a lengthy and difficult explanation or report


later. Space is provided for you on the Daily Vehicle Inspection Checklist to note and describe

any exterior damage.

Check the headlights, signal lights, emergency flashers and clearance lights to make sure they are

working. (You may need a co-worker’s assistance).

Check the left front tire for any signs of road damage or under-inflation.

Check the air pressure with an air pressure gauge.

Take care to maintain your tires at the recommended pressure.

A soft tire is very susceptible to severe road damage.

An over-inflated tire causes a bumpier and less comfortable ride, especially for elderly or

disabled passengers.

Check the condition of the side marker light.

Move to the back of the vehicle and inspect the rear left tire or duals for obvious damage.

Check the air pressure with an air pressure gauge.

While at the back of the vehicle, check the tail lights, the brake lights, turn signal lights,

emergency flashers and any other clearance lights, reflectors or signs. (This will require

assistance).

Make sure they are free of mud and dirt buildup.

Carry a rag with you to clean any dirty lights, which may be hard to see even after dark.

Check the right rear tire. If there are any other lights or outside signs for your boarding doors or

lifts, make sure they are in place and clean.

Next, look under the vehicle. Make sure there are no foreign or unfamiliar objects hanging down

or wedged underneath.

Also, check to see if there are any puddles or vehicle fluids under the vehicle. If the vehicle is

leaking fluid, report it to your supervisor.

Move to the front of the vehicle and examine the right front tire in the same manner as the left

tire and check the condition of the side marker light.

Adjust each of your mirrors so that you can see what you need to see from your normal driving

position. When you are adjusting your mirrors, keep in mind what you want to be able to see

within your safety zone.

Test your horn to make sure it works.

Turn the steering wheel gently to make sure it is not loose.

Push on the brake pedal. If the tension feels spongy or soft, note this on your checklist. Your

brakes may need to be adjusted.

Check the blower fan to see if it works so you’ll be able to use the heater, defroster or air

conditioner.

Check the interior lights. If any lights are not working, note this on your checklist.


Note on your checklist anything in the interior of the vehicle that needs attention.

_______________________________________________________________________

Safety Equipment

Check your emergency equipment to make sure it is in the right location and in working order.

Emergency equipment should include:

A properly charged fire extinguisher

Triangles

A first aid kit

A flashlight with fresh batteries

Blood Borne Pathogens Kit

Web cutter/seat belt cutter

Look around the inside of your vehicle to make sure it is clean. Clear out trash, debris or loose

items. Trash or debris left in the vehicle can be tossed about by careless passengers and can

cause slips, falls and fires. A clean vehicle presents a professional image.

Check any special accessibility equipment if your vehicle is so equipped.

Examine tie downs for signs of damage or excessive wear. Make sure they can be properly

secured to the floor.

Check all lifts and ramps by operating them through one complete cycle. Make sure they are

functioning properly. (You may have to move the vehicle to ensure proper clearance while

performing this part of the inspection.)

Make sure all doors and emergency exits are functional and unobstructed.


PCT Pre/Post-Trip Inspection Worksheet Date: ___________________________ Vehicle: ___________________

Mileage: ____ Oil Change Due: ________ Wheelchair Lift Cycles: ______

UNDERHOOD SAFETY EQUIPMENT

Oil level Fire extinguisher (needle in green)

Oil added quarts Web cutter/glass breaker

Radiator level Emergency Triangles (3)

Battery level First Aid Kit

Windshield washer fluid level Blood-borne Pathogen Kit

Back-up alarm Working flashlight

Engine/hoses/belts Rear door buzzer (LTV only)

Gas Level 1/4, ½, 3/4

I N T E R I O R

Brakes Child safety seats clean, secure

Steering Seatbelts in working condition

Transmission Registration and insurance cards

Mirrors Fuel card

Gauge/instruments Vehicle log

Controls (equipment) Handicap Placard

Radio (two-way) Damage/cleanliness

Camera light is green

E X T E R I O R

Tires Fresh body damage

Turn signals Cycle lift

Headlights Cleanliness

Tail/brake lights Horn

Windshield wipers

ACCESSIBILITY EQUIPMENT

Fully operable wheelchair lift Wheelchair lift ramp

Proper number of belts/securement devices Tie-downs clean/stowed in box

Belts/securement devices in good condition Wheel chair tracks are clean

Notes: _______________________

Reviewed by: Date:


PHYSICAL DAMAGE REPORT

Comments

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

Accountability for Vehicle Cleanliness (Check boxes below for tasks you completed today)

Dusted Dash Swept Vehicle Removed Trash Washed Vehicle Cleaned WC Tracks

Other tasks ___________________________________________________________________

Mark an ‘X’ where damage or contact occurred on a van or car.

FRONT RIGHT SIDE LEFT SIDE REAR

Each employee is to check the condition of each vehicle before driving. Any damage found

on a vehicle that has not been reported will be the responsibility of the last driver on record. Failure to report an accident or vehicle damage is a violation of policy. Cleanliness

of vehicles is the responsibility of everyone. At a minimum, drivers are to remove trash, sweep vehicles, dust the dash board and clean up spills. (Reminder: eating is not allowed on the vehicles unless medically necessary.)

I have personally inspected the above vehicle, taken action to keep it clean, and indicated

areas requiring attention or damage found by me.

Driver Acknowledgement:___________________________________________ Signature Time Date

_________________________________________________________________________


End of Day Vehicle Procedures

1. At the end of the day/trip, each driver is responsible for locking and securing

the vehicle used. This includes cleaning out trash containers, sweeping,

washing and cleaning wheelchair tracks. The doors and windows are to be

locked, radio and other switches to be turned off so as not to drain battery

levels. The vehicle is to be left with a full tank or no less than ¾ tank of gas.

2. Post-trip inspections, vehicle logs, gas tickets, fares collected and manifests

are to be completed and turned in at the office.

3. The Columbus Police Department and the Polk County Sheriff Department

are located within a quarter mile of the facility and maintain vigilance for

suspicious or unusual activity. Call 9-1-1 as necessary for safety and security.

3. The last driver out of the vehicle lot is responsible to lock the gate.


APPENDIX


APPENDIX A:

EMERGENCY ACTION

Emergency Escape Route – Follow Arrows to Exit the Building

This layout is not drawn to scale and is presented for illustrative purposes only.

Scheduler Dispatcher Senior Assistant

Transit Processing

Assistant Closet

Kitchen

Break and Training Room,

Passenger Layover

Transportation Manager


APPENDIX B: Emergency Action Plan Exit Survey and Fire Extinguisher Check

Date: _______________ Conducted By: _________________________________

Y/N Exits and exit signs are visible? _______ Emergency exit routes are posted in all rooms and hallways? _______ All non-exits are marked “NOT AN EXIT” _______ All exits are kept free of clutter? _______ Fire Extinguishers Are fully charged and operational? _______ Have a current inspection date? _______ Have monthly inspection performed and initialed? _______ Properly mounted? _______ Accessible in all directions? _______ Located within 75 feet of next extinguisher? _______


Appendix C: Roll call sheet to be completed at the safe area site

Names of persons present Injuries Noted

Suspected Person(s) Missing Department/Location