Polk County CTC 2011/2012 Annual Operating Report

Summary

Local Coordinating Board

September 10, 2012

Total Trips Performed

2011 2012

Paratransit: 292,714 285,388

FX Route/Pass Trips: 222,554 221,254

Total Trips: 515,268 506,642

Trips by Passenger Type

2011 2012

Elderly 26% 23%(Over 59)

Children 14% 14%(Under 16)

Other 60% 63%

Miscellaneous

2011 2012

Complaints 30 64

Commendations 17 19

Unmet trip requests 164 475

Passenger no-shows 4,533 5,608

Performance Measures

Target - To serve at least 9% of potential TD population

2011 2012

Clients Served: 23,141 27,340

Potential TD Population: 213,073 216,839

Actual: 12.60%

Target met

Performance Measures

Target – At least 25% Fixed-route Trips as % of Total Trips

2011 2012

Bus Pass Trips: 222,554 221,254

Total Trips: 515,268 506,642

Percentage: 43.1% 43.7 %

Target met

Performance Measures

Target – Average cost per Passenger trip less than $14.60

2011 2012

Actual: $16.11 $16.70

Target not met

Target – Average cost per Paratransit Trip less than $22.00

2011 2012

Actual: $28.21 $28.91

Target not met

Performance Measures

Target – Less than 1.2 Preventable Accidents per 100,000 miles

2011 2012Actual: 0.26 0.39

Target Meet

Target – At least 30,000 vehicle miles between road calls

2011 2012Actual: 21,658 20,846

Target Not Met

Period Covered: July 1, 2011 through June 30, 2012

CTC - Summary of Performance Measures

2010/2011State

Average2011/2012 % Change

Revenues $8,027,991 $8,521,344 6.14%

Expenditures $8,303,047 $8,463,033 1.92%

Expense Per Passenger Trip $16.11 $7.51 $16.70 3.66%

Total Passenger Trips 515,268 506,642 -1.67%

Paratransit Trips as a % of Total Trips 56.80% 30% 56.32% -.80%

Total Paratransit Trips 292,714 285,388 -2.50%

Fixed Route Trips as a % of Total Trips 43.19% 70% 43.67% 1.11%

Total Fixed Route Trips (Bus Passes) 222,554221,254

.58%

School Board Tips as a % of Total Trips 0% 0.001% 0% 0%

Total School Board Trips 0 0 0%

Expense per Vehicle Mile $3.60 $2.67 $3.53 -1.94%

Vehicle Miles 2,295,834 2,397,371 4.42%

Operating Expense per Driver Hour $37.65 $40.64 $31.93 -15.19%

Driver Hours 219,340 264,991 20.81%

Paratransit Trips per Driver Hour 1.33 1.72 1.07 -19.54%

Driver Hours 219,340 264,991 20.81%

Accidents per 100,000 Miles .74 0.66 .83 12.16%

Total Chargeable Accidents 6 9 50.00.%

Miles Between Road Calls 21,659 48,97720,846

3.74%

Total Road Calls 106 115 8.49%

Questions