Policy, strategy and goal development

Implementation of TQM.

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Leaders should have a clear sense of direction and purpose when it comes to integrating TQM into the

policy and strategy, which they communicate effectively throughout the organization.

There are six basic steps to achieve this and provide a good foundation for the TQM model.

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Setp 1) Develop a shared vision and mission for the organization.

Step 2) develop the mission into critical success factors(CSFs) to move it foward.

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Step 3) define the key performance outcomes as being the quantifiable indicators of success in terms of

the mission and CSFs.

Step 4 understand the core processes and gain process sponsorship.

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Step breakdown the core processes into subprocesses, activities and tasks and form improvement

teams.

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Step 6 ensure process and people alignment through a policy deployment or goal translation process.

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