8/6/2019 PMS Workshop
1/2
1. ABSENTEEISM
Iris Gelera is a SAP Specialist working for a multi-global IT
firm in Makati. In her eight
months stay in the company, she never incurred any absences. In
fact, she received 15k
as health bonus for not consuming her sick and vacation leaves.
Last Monday morning,Iris 5-year old son, Ethan, was rushed to the
hospital due to skin asthma. Iris was so
worried for her son that she didnt leave Ethans side until he
was out of the hospital. Iris
filed an emergency leave for 3 days, (PEDE BA MAGFILE NG
EMERGENCY LEAVEFOR 3 DAYS?). On Wednesday, Ethan was allowed to go
home as his condition was
getting better. The following day, Iris reported to the office.
During the whole day, Iris
was very anxious about her Ethans condition. She would
constantly call at home to
check if Ethan was ok. Ethans condition improved gradually.
However, everytime Ethanwould complain of heavy breathing or
fatigue, Iris would take a leave of absence/s.
Because of this, Iris consumed all her leaves and would often be
absent without filing a
leave. Tess, the IT Manager, noticed Iris ABSENTEEISM and called
her attention. Iris
explained to Tess about her situation. If you were Tess, how
would you approach thisissue of Absenteeism? How would you coach
Iris?
2. TARDINESS
Ivy Angeles is an employee relations specialist in a
Multi-national Construction Firm
based in Makati. Ivy lives in Ayala Alabang and would always use
her car going toMakati. When her boyfriend proposed to her last
Monday, she immediately decided to
tighten her finances as a cost-cutting measure in preparation
for her marriage ceremony
that will be held in San Agustin Church. To lessen her everyday
costs, she decided not touse her car anymore and even planned to
sell it. Ivy started to ride the bus from Alabang
going to Makati. Ivy was not used to the whole idea of commuting
using publictransportation and had a hard time estimating her
travel time. As a result, Ivy was moreoften than not late. Harvey,
the HR Manager, noticed her TARDINESS and immediately
called her attention. If you were Harvey, what would you
approach Ivys issue of
Tardiness? How would you coach Ivy?
3. Late Submission of Reports
Evan Delos Reyes is a Marketing Associate in a prestigious
advertising company inOrtigas. As a marketing associate, she is
responsible for promoting the marketing
services of her company and managing the portfolio of her
clients. Though Evan has a
flexible schedule, she has a hard time managing her time which
often results in LATESUBMISSION OF REPORTS to Harvey, the HR
Manager. Harvey noticed the
recurrence of Evans lateness in submitting reports. If you were
Harvey, how would you
coach Evan?
8/6/2019 PMS Workshop
2/2
4. Non-Observance of Proper Uniform
5. Low Motivation
Raj Garcia was an outbound call center agent in Makati. He was a
fresh graduate of BA
English from UP Diliman. In his first few months as an agent, he
was considered one ofthe performers of his batch. The managers
noticed Rajs performance as he was always
hitting his quota. The managers promised Raj that he will be
promoted as a TL.
Unfortunately the recession hit the company and they had to
retrench several agents. Raj
was not promoted to TL but was able to keep his job as an agent.
From then on, Rajsattitude changed. He became very anxious, gloomy
and dreary. Raj explained to his boss,
Harvey, that he was not motivated anymore to work. Raj felt
disappointed about notbeing promoted. If you were Rajs boss, how
would you coach and MOTIVATE Raj?
