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CASE STUDY
Performance Management System At Mobiserve, Pakistan.
GROUP LEADER
MUHAMMAD NAJMUL HASNAIN
HISTORY Mobiserve was founded in 1999. with a main objective to provide leading Technical and
Telecom services through its Engineering and Manufacturing arms.
Mobiserve, in addition to top notch Business Process Outsourcing services via its Business Services arms first Service.
Mobiserve motivate the top management to claim its position as one of the region's biggest and finest service providers, swiftly playing a major role in setting regional standards.
Head office and regional offices of Mobiserve.
Head office: Egypt
Regional Offices: MobiServe Pakistan MobiServe Iraq MobiServe Bangladesh MobiServe Algeria MobiServe Tunisia MobiServe UAE
INTERVIEWS
Q&A
Do you know about the PMS?
YES
NO
Performance agreement is needed to be the part of PMS at Mobiserve?
Yes
NO
Are you satisfied with existing PMS At MobiServe?
YES
NO
NO COMMENT
After how long Interim review is needed to be conducted?
Quarterly
Semi annualy
After 4 months
Is there need of improvement in current PMS?
YES
NO
How it can be improved?
perfomacneagreement
Improve interimreview system
PMS & Pay, Promotion, Bonuses Decision should be centralize or
decentralize?
centeralize
decentralize
Are you satisfied with current interim review system?
Yes
NO
Up To someextent
After interim Review training is needed for underperformer?
Yes
NO
not only forunderperformers
SNAP SHOT OF ALL IMPORTANT QUESTIONS ASKED IN INTERVIEWS.
Do you know about the PMS? Yes [8] No [4]
Performance agreement is needed to be the part of PMS at Mobiserve? Yes [9] No [3]
Are you satisfied with existing PMS At MobiServe? Yes [8] No [3] NO COMMENT [1]
After how long Interim review is needed to be conducted? Quarterly [2] Semi annually [3] After 4 months[7]
Continue…
Is there need of improvement in current PMS? Yes [9] No [3]
How it can be improved? Performance agreement[8] Interim review system [4]
PMS & Pay, Promotion, Bonuses Decision should be centralize or decentralize? Centralize [3] Decentralize[9]
Continue…
Are you satisfied with current interim review system? YES [3] NO [7] Up To Some Extent [2]
After interim Review training is needed for underperformer? YES [7] NO [0] Not only for Underperformer [5]
Current PMS at Mobiserve FLOW CHART
Job contract Task Are Assigned Mid Term Review
DOCUMENTATION Training and development program Final review
DOCUMENTATION Sending final reviews to head office
Continue.. Decision of PPB
Good performers Pay Bonuses Promotion
Bad performance Decision implemented in Pakistan End
Suggested PMS at Mobiserve FLOW CHART
performance agreement Performance development and improvement
plan Action (Employee will work in order to achieve
standards) Interim Review
DOCUMENTATION T&D Program is needed
Yes T&D program
No
Continue… Interim Review
DOCUMENTATION T&D Program is needed
Yes T&D program
No Formal review
Continue…
Decision of PPBGood performers
Pay Bonuses Promotion
Bad performance Report sent to head office End