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PMI’s
San Francisco Bay Area Chapter
Presents
Remote Project Teams
by:
Joan Knutson, President
PM Guru Unlimited
by:
Joan Knutson, President
PM Guru Unlimited
Teams aren’t cohesive
just because you say they are.
You have to work at it,
especially remote teams.
Teams aren’t cohesive
just because you say they are.
You have to work at it,
especially remote teams.
Schedule
Quality
Resources
Teams
Remote
Global
Virtual
Distance
CriteriaCriteria
Different
• country . . . . . . . . . . . . . . . .
• state / province . . . . . . . . .
• city / town . . . . . . . . . . . . . .
• campus . . . . . . . . . . . . . . . .
• building . . . . . . . . . . . . . . . .
• floor . . . . . . . . . . . . . . . . . . .
• cubicle . . . . . . . . . . . . . . . . .
Different
• country . . . . . . . . . . . . . . . .
• state / province . . . . . . . . .
• city / town . . . . . . . . . . . . . .
• campus . . . . . . . . . . . . . . . .
• building . . . . . . . . . . . . . . . .
• floor . . . . . . . . . . . . . . . . . . .
• cubicle . . . . . . . . . . . . . . . . .
YES NO
Topics
Cohesive, Productive Remote Teams
Topics
Cohesive, Productive Remote Teams
Difficulties
8 Guidelines
Difficulties
8 Guidelines
Logistics DifficultiesLogistics Difficulties
Geography
Travel Time
Time Zones
= Coordination
= Lost Work
= Scheduling
Organizational DifficultiesOrganizational Difficulties
Protocols
Not Invented Here (NIH)
Language
Winner / Loser
Ownership
Slang / Acronyms
Cultural DifficultiesCultural Difficulties
Etiquette
Language
Norms
Insensitivity
Misunderstanding
Inappropriateness
Difficulties Result InDifficulties Result In
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
Topics
Cohesive, Productive Remote Teams
Topics
Cohesive, Productive Remote Teams
Difficulties
8 Guidelines8 Guidelines
Difficulties
8 Guidelines8 Guidelines
#1 Be Sensitive to Culture#1 Be Sensitive to Culture
Think before speaking
Ask if appropriate
Share if inappropriate
Research likes and dislikes
Conduct seminars
Co-locate teams
Make expatriate assignments
Think before speaking
Ask if appropriate
Share if inappropriate
Research likes and dislikes
Conduct seminars
Co-locate teams
Make expatriate assignments
Culture is the acceptable protocol relative to how one behaves and communicates.
#2 Orchestrate Face-to-face Meetings#2 Orchestrate Face-to-face Meetings
What they look like
How they hold their heads
Their hot buttons
What makes them laugh
Their kids, pets ...
Personal “inside” stories
What they look like
How they hold their heads
Their hot buttons
What makes them laugh
Their kids, pets ...
Personal “inside” stories
No amount of money is too much.
#3 Provide a Consistent Communication Protocol#3 Provide a Consistent Communication Protocol
Schedule
• same day
• same agenda
Held on time
Same reports
Accessible project database
Schedule
• same day
• same agenda
Held on time
Same reports
Accessible project database
What a remote team needs most is stability.
#4 Establish Roles and Responsibilities#4 Establish Roles and Responsibilities
Within context of team
Relative to tasks in WBS
Within context of team
Relative to tasks in WBS
Who am I?
Who are you?
What do I do?
What do you do?
#5 Isolate Single Point of Contact#5 Isolate Single Point of Contact
Receive message
Filter
• handle
• forward in batch mode
Feedback to sender
Follow-up to closure
Receive message
Filter
• handle
• forward in batch mode
Feedback to sender
Follow-up to closure
Should everyone at every location be encouraged to talk to everyone at every other location?
#6 Initiate “Inclusive” Celebrations#6 Initiate “Inclusive” Celebrations
Cut the cake(s); champagne
Trinkets
Picture bulletin board
Chain letter
Bartholomew
Cut the cake(s); champagne
Trinkets
Picture bulletin board
Chain letter
Bartholomew
One of those intangible ways that energize teams to be cohesive.
#7 Educate on E-Mail, Teleconferencing, Videoconferencing
#7 Educate on E-Mail, Teleconferencing, Videoconferencing
Teleconferences
Video conferences
Webcasts
Teleconferences
Video conferences
Webcasts
Provide the best technology and associated training available.
#8 Add Time & Money to the Project Plan#8 Add Time & Money to the Project Plan
To . . .
Set up protocols
Have teams contribute
Take trips
Pay for technology
Use gimmicks
Remote
Global
Virtual
Distance
SummarySummary
Topics
Cohesive, Productive Remote Teams
Topics
Cohesive, Productive Remote Teams
DifficultiesDifficulties
8 Guidelines8 Guidelines
DifficultiesDifficulties
8 Guidelines8 Guidelines
DifficultiesDifficulties
Logistics• geography• travel time• time zones
Logistics• geography• travel time• time zones
Organization• protocols• NIH• language
Organization• protocols• NIH• language
Culture• etiquette• norms• language
Culture• etiquette• norms• language
Difficulties Result InDifficulties Result In
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
Incorrect assumptions
Unfounded fears
Overreaction creating bureaucracy
Impatience to follow processes
8 Guidelines For Managing Remote Teams
8 Guidelines For Managing Remote Teams
1. Be sensitive to culture
2. Orchestrate face-to-face meetings
3. Provide a consistent communication protocol
4. Establish roles and responsibilities
5. Isolate single point of contact
6. Initiate “inclusive” celebrations
7. Educate on e-mail, teleconferencing, etc.
8. Add time and money to the project plan
1. Be sensitive to culture
2. Orchestrate face-to-face meetings
3. Provide a consistent communication protocol
4. Establish roles and responsibilities
5. Isolate single point of contact
6. Initiate “inclusive” celebrations
7. Educate on e-mail, teleconferencing, etc.
8. Add time and money to the project plan
Teams aren’t cohesive just
because you say they are.
You have to work at it,
especially remote teams.
Sorry . . .Sorry . . .
No singing contest this No singing contest this year, maybe next year.year, maybe next year.
Questions & CommentsQuestions & Comments
Joan KnutsonJoan Knutson
PM Guru UnlimitedPM Guru Unlimited
1 (866) 4-PM-Guru1 (866) 4-PM-Guru
[email protected]@joanknutson.com
www.joanknutson.com
Speaker, Consultant, Courseware DeveloperSpeaker, Consultant, Courseware Developer
Copyright © 2005 PM Guru Unlimited
