Lean Retailing - 1www.pmcorp.com – 313.441.4460

PMC Retail Industry SolutionsPMC Retail Industry Solutions

Eliminate waste from your daily store

operations and optimize workforce efficiency

Optimize your OperationsImprove your Bottom Line

Lean Retailing - 4www.pmcorp.com – 313.441.4460

PMC – Full Service Operations EngineeringPMC – Full Service Operations Engineering

• Engineered labor standards

• Supply chain management

• Queue management

• Facility systems design

• Capacity planning

• Continuous improvement initiatives

• Scheduling systems

– Integration with ERP systems, such as SAP, Oracle & BaaN

• Discrete event simulation

• Lean and 6-sigma solutions

– Value Stream Mapping

– Kaizen workshops

• Business process re-engineering

• Project management & support

• Operations management

• Line balancing & work station design

• Ergonomics

• Quality improvement & certification

• Theory of constraints

Lean Retailing - 5www.pmcorp.com – 313.441.4460

PMC – Partial Client ListPMC – Partial Client List

Lean Retailing - 10www.pmcorp.com – 313.441.4460

Common to RetailersCommon to Retailers

Lean Retailing - 11www.pmcorp.com – 313.441.4460

Labor Standards and Lean SynergiesLabor Standards and Lean Synergies

A WFM solution is necessary but not sufficient to optimize the workforce.

Industrial engineered labor standards are required to achieve maximum benefit from workforce scheduling.

Increase sales floor efficiency by applying lean operations techniques to shorten the amount of time required for non-customer facing tasks

Lean Retailing - 12www.pmcorp.com – 313.441.4460

Optimized Store Operations Requires…Optimized Store Operations Requires…

WorkforceManagement

Accurate

Engineered

Labor Stds.

Lean

Thinking+ + =Best

Solution

Lean Retailing - 17www.pmcorp.com – 313.441.4460

Store Operations – Shifting the NeedleStore Operations – Shifting the Needle

Customer-facing activities

Back-end activities

Lean Thinking !

• Eliminate non-value added steps from operations• Develop best practices• Standardize procedures• Improve productivity

Lean Retailing - 18www.pmcorp.com – 313.441.4460

Waste adds cost, without delivering customers what they want

Waste adds cost, without delivering customers what they want

Source:

McKinsey

OverproductionProducing more than what

the customer needs

InventoryBuilding and storing extra

services/products the customer has not ordered

TransportationMoving product from one place to another

Rework Reprocessing, or correcting work

OverprocessingAdding excess value when the customer does not require it

MotionExtra physical/mental motion that doesn’t

add value

IntellectNot using employees full intellectual contribution

WaitingEmployees waiting for another process or a

machine/tool

WasteWaste