Pm0004 -Managing Human Resources in Projects-mqp

8/3/2019 Pm0004 -Managing Human Resources in Projects-mqp

1/21

MODEL QUESTION PAPER

PM0004 MANAGING HUMAN RESOURCES IN PROJECTS

SECTION A 1 MARK QUESTIONS

1. Which of the following is a key determinant of project performance &

success in todays competitive world of business?

a)Cross-functional teamwork

b)Cross functional department work

c) Cross functional unit work

d)Cross functional companywide work

2. Which of the following is not a responsibility of project team leader?

a) Building the specific skills & organizational support.

b) Dealing with anxieties, power struggles & conflict

c) Dealing with technical complexities

d) Strategic decision making

3. Team building is defined as:

a) The process of taking a collection of individuals with different needs,

backgrounds & expertise & transforming them into an integrated,

effective work unit

b) Sustaining high individual efforts & commitment

c) Fostering a professionally stimulating work environment

d) Facilitating team decision making

4. Which of the following is quoted by Jack E Welch, CEO of GE Company

about management style?

a) Leadership is a process & property

b) cannot afford management styles that suppress & intimidate

subordinates


2/21

c) A leader who does not meet commitments & does not share values is

soon gone from the company

d)That effective Leadership is based primarily on being consistent.

5. According to whom effective leadership is based primarily on being

consistent?

a)Arthur Jago.

b)Peter Drucker

c) Hans J

d)Feidler

6. Team Characteristics drive project performance. However, this

relationship is not ----------.

a)Non-linear

b)Linear

c) Lateral

d)Diagonal

7. Which of the following is not an advantage of matrix structure?

a)Adaptability to changing market conditions

b)Allows sharing of highly specialized skills

c) Conflict among project team members

d) none of the above

8. Which of the following is a multidisciplinary activity requiring unifiedteamwork for successful integration?

a)Establishing a new program

b)Strategic planning

c) Conflicts among team members


3/21

d) Computer Aided Software Engineering

9. The criteria of effective team management have ------------

propositions stated to highlight the organizational environment & managerial

style conducive to high project team performance.

a)2

b)3

c) 4

d)5

10. Expand the Acronym CASE.

a)Customer Aided Survey Engineering

b)Consumer Aided Software Engineering

c) Computer Aided Software Engineering

d)Customer Aided Social Engineering

11. -----------------methodology determines the business rules for storing,

accessing & addressing a data repository under specific conditions.

a)Project management information system

b)Project Management

c)Database Information System

d)Issues management process

12. Communication is -----------------by which information is exchanged

between senders & receivers through common system of symbols.a)Exchange

b)Conversation

c) process

d)none of the above


4/21

13. Which of the following is not a method of non-verbal communication?

a)Facial expressions

b)Morals

c) Hand & body movements

d)Head nodding

14. The structure of the CMP includes.

a)Purpose

b)Scope

c) Table

d)All of the above

15. Which of the following is a challenge to project managers in

implementing a CMP?

a)No of People

b)Technical jargon

c) Distributed teams

d)All the above

16. Expand the acronym CMP.

a)Coordination management plan

b)Communication management plan

c) Customer management plan

d)Cool management plan

17. -------------------is a role model who sets the stage for the members

of the project team to carry out their responsibilities through mentoring,

teaching & coaching the people who work on project work packages

a)Project Manager


5/21

b)Project Engineer

c) Functional manager

d)Operational manager

18. Which of the following is not a role of a project team leader?

a)Team facilitator

b)Coach

c) Spectator

d)Mentor

19. The project managers success as a leader is dependent on a set of---

------------------.

a)Project on hand

b)Project not on hand

c) Facilitators

d)Personal capabilities

20.

Putting someone in the job because that person is a -------------------

can be risky.

a)Bad manager

b)Good manager

c) Risky manager

d) Intelligent manager

21. For a proposed strategy to be successful it should be built on aphilosophy that recognizes the ----------- of going through a specific

strength weakness analysis to develop project strategy.

a) system

b)value


6/21

c) attitude

d)perception

22. ---------------------channels with adversarial stakeholders should be

kept open because this is critical to getting the project point of view across.

a)Communication

b)Co-ordination

c) Co-operation

d)Competition

23. A state legislator concerned about the transportation of toxic wastes

from power plant to a repository site is an example of------------.

a) Legal right

b)Political support

c) Health & safety

d)Economic interest

24.

Providing leadership to the project team is not an important

responsibility of a stakeholder. True/False

25. A proper stakeholder management process is essential because.

a)They can affect the outcome of the project

b)Their inputs ma help proper design of the project

c) There may be political & social ramifications

d)None of the above

26. ---------------------- consists of executing the management functions

of planning, organizing, motivating, directing & controlling the

resources used to cope with external stakeholders strategies.


7/21

a)Management process

b)Production process

c) Stakeholder Management process

d)None of the above

27. Stakeholders management is also an important of the -----------------

of organizations.

a)Operations management

b)Marketing management

c) Strategic management

d)None of the above

28. Which of the following is not included in the stakeholders list?

a)The project manager

b)The managers in the company who are involved with approvals

c) The customer

d)Computers

29. The stakeholders include all those who do not make a meaningful

contribution to a project. True/False

30. Which of the following activity is not performed by PMIS?

a)Retrieving data from different sources

b)Sending information to specific destinations

c) Conflict resolutiond)Storing data & information

31. Virtual teams are also called ---------------- teams.

a)Distributed teams


8/21

b)Life cycle teams

c) Boundary spanning teams

d)Communication teams

32. Temporal distribution refers to whether a team operates in the same

locale or is distributed across space-time. True/False

33. Which of the following is not a characteristic of virtual teams?

a)Temporal distribution

b)Boundary spanning

c) Life cycle

d)distribution

34. In the simplest sense, -----------------is a performance arrangement

that affects how the team members send, receive, interpret, and encode

information.

a)Construction

b)repercussion

c) distribution

d)co-ordination

35. Which of the following organizations has not integrated virtual teams

into its marketing and manufacturing functions?

a)HP

b)Whirlpool.c) Sole trading concern

d) IBM


9/21

36. To the extent that distributed team members feel socially isolated from

their coworkers, supervisors, and subordinates, the quality of both their

work and family lives will suffer. True/False

37. Firms are increasingly adopting ----------------communication tools to

facilitate collaboration among individuals and groups, both within and

beyond organizational boundaries.

a)Mechanical.

b)Electronic

c) Electrical

d)Superficial.

38. The changes in business practice and advances in telecommunications

have led to the increasing prevalence of distributed teams that interact over

long distances. True/False

39. Communication channels with -------------------stakeholders should be

kept open because this is critical to getting the project point of view across.

a)Primary

b)secondary

c) Adversarial

d)None of the above

40. Tatas nano project at Singur is one of the examples of projects

where the stakeholders interests have directly clashed derailing theseprojects seriously. True/False


10/21

SECTION B 2 MARK QUESTIONS

1. Defining ----------------& ----------------- is one of the characteristics

of a High Performance project Teams.

a)CAD, CAM

b)Purpose, Goals

c) Methods, Channels

d)None of the above

2. Team Leadership evolves on the basis of expertise, ----------------- &

------------------.

a)Bureaucracy, procedures

b)Trust, respect

c) Procedures, politics

d)Expertise, politics

3. The four stage model of the Team performance was originally

developed by -----------& ------------.

a)Hersey, Blanchard

b)Henry, Fayol

c) Philip, Kotler

d)Fayol, Kotler

4. The degree of project success is primarily determined by the strength

of specific ---------- & --------- that are related to the work environment.a)Work & process

b) Interesting & challenging

c) Driving forces & barriers

d)Scope & objectives


11/21

5. Identify the emerging young professionals who show a potential for ---

---------- & ------------------ & put them in charge of projects is found in

organisations.

a)Knowledge & experience

b)People & tasks

c) Leadership & management

d)None of the above

6. Diversity in communication can manifest itself through cultural

differences, -------------- & ------------ styles & communication approaches.

a)Thinking & working

b)Reading & writing

c) Formal & informal

d)All the above

7. Project meetings, both ------------- & ---------------- are an extremely

important means for communicating about the projects status.

a)Forms, reports

b)Theory, practice

c) Formal, informal

d) Integration & interdependence

8. The management of a project entails bringing into the picture those

persons & groups that have both -------------interests & --------------

interests in the management of the project as well as its outcomes.a)Contractual, vested

b)Primary, secondary

c) Secondary, tertiary

d)None of the above


12/21

9. Shareholders can also be classified as ------------------& ----------------

-----.

a)Primary, tertiary

b)Secondary, tertiary

c) Supportive, adverse

d)None of the above

10. Once the stakeholders mission is understood, then the stakeholders -

------------- & --------------- should be evaluated.

a) Interest, motivation

b)Strengths, weakness

c) Weakness, interests

d)Motivation, strengths

11. A useful technique to better understand the nature of the external

stakeholders claim in the project is to categorize their stake as a ------------

or as ------------------- to the project.

a)Interest, motivation

b)Supportive, adverse

c) Primary, secondary

d)Policies, procedures

12. Primary stakeholders have the residual ---------------- & ----------------

to use resources to support the project objectives..

a)Efficiency, effectivenessb)Goals, objectives

c) Authority, responsibilities

d)Reports, forms


13/21

13. The core implementation team doesnt usually have signature

authority for the project, but this group of people is directly

responsible for the overall success of the project ------------- & --------

----phases.

a)Planning & implementation

b)Designing & implementation

c) Operational & implementation

d)None of the above

14. Because of the ------------- & ----------------of many modern-day

tasks, there has been a heightened realization over the past decade of the

value of team performance to business, industry, and the military.

a)Visibility & audibility

b)People, purpose

c) Complexity & scope

d)Purpose & output

15.

Virtual team members have the capability to span organizational,

----------------- and ---------------boundaries (boundary spanning).

a)Functional, cultural

b)Area, sub-area

c) People, purpose

d)Manual, departmental

16. Team members possess ------------------- task and team ---------------that must be communicated to and understood by other team members.

a)Conflicting, additional

b)Additional, conflicting

c) Contextual, information


14/21

d)Management, information

17. The use of collaborative technologies improves the three aspects of

knowledge management knowledge creation, knowledge --------------, and

knowledge ------------------.

a)Discovery, transfer

b)Management, transfer

c) Discovery, management

d)None of the above

18. Key stakeholders must be diligent in implementing and maintaining

virtual teams by providing them with the ------------and --------------to be

successful.

a)Equipment, tools

b)Resources, equipments

c) Machinery, furniture

d)Tools, resources

19. Without sufficient trust, team members will expend -----------time and

-----------energy protecting, checking, and inspecting each other's

work as opposed to collaborating in facilitation of process gains.

a)Time, energy

b)Resources, Management

c) Tools, Machinery

d)Weapons, Machinery

20. -------------------- &----------------- are examples of synchronous

communication applications.

a)Teleconferencing and videoconferencing.


15/21

b)Television, Radio

c) Broadcasting, journals

d)None of the above

SECTION C 4 MARK QUESTIONS

1. Match the following drivers & Barriers of project team performance:

1. Clear Project Plans & Objectives a) Poor qualification of team

2. Good interpersonal relations b) Objectives & priorities

3. Good project leadership c) Conflict among team members

4. Professional growth potential d) Communication problems

a)1- b ,2-c ,3-d ,4-a

b)1- a,2- b,3-c ,4- d

c) 1-d ,2- c,3-b ,4-a

d)1-b ,2-a ,3-c ,4- d

2. Match the following measures of team effectiveness with their

appropriate meaning.

1. Work & team structure a) Inspire & encourage

2. Communication & control b) Participation in project

definition & work plans

3. Team Leadership c) Flexibility & willingness to

change

4. Attitudes & Values d) Self control, accountability &

ownershipa)1- b ,2-d ,3-a ,4-c

b)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-c ,4- d


16/21

3. Match the following phrases of Team Building sessions.

1. Ensure project leadership a) Personnel Evaluation

2. Create proper reward systems b) To build & lead a project team

3. Manage conflict & problems c) Integrate personal needs of

their staff

4. Ensure personal drive &

involvement

d) Resolutions

a)1- b ,2-c ,3-d ,4-a

b)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-d ,4- c

4. Match the following phrases with their appropriate meanings.

1. Project Manager a) a subset of enterprise

2. Technology b) Key competency area

3. Project Management c) Engineering

4. Business Analysis d) personal capabilities

a)1- b ,2-c ,3-d ,4-a

b)1- d,2- c,3-a ,4- b

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-c ,4- d

5. Match the following competencies of project manager with their

appropriate meanings.

1. Ability to assume risk a) Perseverance & toughness2. Ability & the courage to make

decisions

b) teach, coach & guide people

3. Tenacity / Persistence c) inevitable trade offs

4. Ability to mentor d) creativity & innovation


17/21

a)1- b ,2-c ,3-d ,4-a

b)1- d,2- c,3-a ,4- b

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-c ,4- d

6. Match the following challenges faced by the project managers in

communication with their proper meanings.

1. Size a) Common differences

2. Complexity b) Number of people

3. Location c) Technical requirements

4. Diversity d) Geographical area

a)1- b ,2-c ,3-d ,4-a

b)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-c ,4- d

7. Match the following contents of CMP with their meanings.

1. Purpose a) Coverage

2. Scope b) Goals

3. Constraints c) Description

4. Table d) Restrictions

a)1- b ,2-c ,3-d ,4-a

b)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-d ,4- c

8. Match the following table columns of a structure of CMP with

their proper meanings.

1. Responsibilities column a) Specific support


18/21

requirements

2. Frequency & time

column

b) Lists factors that restrict the

performance

3. Equipment & supplies

column

c) Lists major activities

4. Constraints column d) Lists how often

communication occurs & when

a)1- b ,2-c ,3-d ,4-a

b)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-d ,4- c

9. Given below are the stakeholders and their roles, match them

together.

1. The Customer a) The person who shares

responsibility for project

success

2. The Projectsponsor

b) Person / entity that paysfor the project

3. Functional

Management

c) Approve the project

documents

4. The Review &

Approval Team

d) The company's officials

with an interest in your

project

a)1- b ,2-c ,3-d ,4-ab)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-d ,4- c


19/21

10. The following are the strategic issues identified in the

stakeholders vested interest. Match them.

1. Economic interest a) Operating license

2. Legal right b) Wage rates

3. Helath & safety c) Values enjoyed by the group

4. Life Style d) working conditions

a)1- b ,2-c ,3-d ,4-a

b)1- a,2- b,3-c ,4- d

c) 1-c ,2- d,3-a ,4-b

d)1-b ,2-a ,3-d ,4- c

11. Match the following environmental factors affecting the project.

1. License a) Technological factors

2. Education b) Environmental factors

3. Pollution c) Social factors

4. Knowhow d) Legal factors

a)1-a,2-b,3-c,4-d

b)1-b,2-d,3-a,4-cc) 1-d,2-c,3-b,4-a

d)1-c,2-d,3-b,4-a

12. Match the dimensions of team work with their proper meaning

1. People a) Task-technology-structure

2. Purpose b) satisfaction

3. Output c) Technical4. Technology d) Trust

a)1-a,2-b,3-c,4-d

b)1-d,2-a,3-c,4-b

c) 1-d,2-c,3-b,4-a


20/21

d)1-c,2-a,3-b,4-d

13. Match the different types of distributed environments with their

appropriate meaning:

1. Adhoc tem a) Task-technology-structure fit

2. Intact team b) Hierarchical

3. structured teams c) stable membership

4. Technology d) temporary team

a)1-a,2-b,3-c,4-d

b)1-b,2-d,3-a,4-c

c) 1-c,2-a,3-b,4-dd)1-d,2-c,3-b,4-a

14. The following are the aspects of face - to - face communication &

distributed settings that determine the nature of communication within

team. Match them:

1. Co-presence a) See each other

2. Visibility b) Physical space3. Audibility c) Time

4. Contemporability d) Hear each other

a)1-d,2-b,3-c,4-a

b)1-b,2-a,3-d,4-c

c) 1-c,2-d,3-a,4-b

d)1-a,2-d,3-c,4-a

15. Match the pairs:

1. Team work a) a process & a property

2. project leadership b) High performance teams

3. project communication c) temporal distribution


21/21

4. virtual team d) PMIS

a)1-b,2-a,3-d,4-c

b)1-a,2-b,3-c,4-d

c) 1-d,2-a,3-b,4-c

d)1-a,2-c,3-d,4-b

Documents

Pm0004 -Managing Human Resources in Projects-mqp