British Gas:Proud to have delivered the UK's largestECO1 scheme

Project OverviewThe long-term partnership between British Gas, Plymouth Community Homes and PlymouthCity Council is a great example of how a community, a local housing provider and the councilcan work together to increase the energy efficiency of thousands of homes.

The citywide project delivered in only two years (December 2013-15) has transformed 3,908 homes with the installation of external wall insulation. To reduce future costsand to complete the rejuvenation, Plymouth Community Homes also replaced canopies, gutterings and fascia's.

Energy efficiency improvements were also promoted to the private sector with a £20milliondeal between Plymouth City Council and British Gas. Homeowners, landlords and tenantscould apply for energy efficiency grants providing opportunity for the wider Plymouth community to also benefit from the scheme.

Health and safetyOn site staff, resident and visitor health and safety is of paramount importance to British Gas. We are delighted the project has exceeded the company's minimum standards with a HurstSetter independent Health and Safety inspection awarding the scheme an average score of 75.08%.

Providing opportunities for local peopleA high priority of any scheme is to offer local employment opportunities. With a shortage of a local skilled workforce and relatively high levels of unemployment, a dedicated trainingprogramme was developed. In total, 228 NVQ level 3 insulation installer courses were completed;many which were taken by those living in the homes included in the work programme.

Plymouth Community Homes also invited second and third year environment and constructionstudents from Plymouth University to visit the site and get a hands-on experience at workbeing carried out.

Guy Durant, construction student, said: “The visit helps massively with the coursework and the practical knowledge gives an advantage in job interviews with technical questions.”

Case StudyPlymouth

Other works: 290 high efficiency boilers installed2,290 cavity insulation extractions£2m non-ECO insulation work

*estimated calculation

3,908 homes insulated

200,000 m2external wall

insulationinstalled

102,507* tonnescarbon saved

Delivered11months ahead

of schedule

British Gas is a trading name of British Gas Trading Limited.Registered in England and Wales No. 3078711.Registered office: Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD.

Community at the heartLocal residents' sense of community pride and enthusiasm to be involved in the scheme

was a real highlight of the scheme. Throughout the project numerous activities for all

of the community took place including: = Sweet box collections for Mencap, Great Ormond Street Hospital, Kidney research UK= Resident drawing and colouring competition = School planting seeds event= Coffee mornings= Sponsorship of Plymouth children in a Guinness book of records attempts for reading books

In addition, with support from the on-site contractors over 100 local people attended

a fun-day to celebrate the end of the insulation works at Wingfield Road and Maker View.

Resident Jill Atwill commented on Facebook. “Thank you for the fantastic fun day today,

I took my 7 year old grandson and he loved it”.

Scheme AchievementsBritish Gas is proud to have delivered the largest ECO1 scheme in the UK. We are delighted

to have received such complimentary feedback from so many residents and to hear

the positive (delete life changing) impact which such energy efficiency schemes have on so many.

“The house looks fantastic, we are delighted with it and our house is so warm now.

They've done just a great job, thanks British Gas”. Mr& Mrs Metcalfe, Ringmore Way

Throughout any scheme we are dedicated to meeting and exceeding the expectations

of the client. Feedback from Plymouth Community Homes has been outstanding and has

given the project an average NPS score of 75.7%, significantly exceeding the company

minimum requirement of 58%. It is results like these which highlight the experience,

expertise and remit of British Gas to deliver large scale, complex schemes without compromising

on quality of workmanship, healthy and safety or customer care.

Case StudyPlymouth

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£3,500 raised for Macmillan

cancer research

£4,000 donatedto local charities

and initiatives

Legacy= Increased community

sense of pride = Reduced fuel bills= Eradication of existing

damp issues= Future employment

opportunities= Increased stock value= Reduced void periods= Improved tenant satisfaction