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PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

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Page 1: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

PLRB Web ServicesFor

PLRB Affiliate Members:

Maximize Your PLRB Membership

Page 2: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

The PLRB Web site…

• . . . is located at http://www.plrb.org

• . . . requires a PLRB User name and Password.

Page 3: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

The PLRB Affiliate Web site

Page 4: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Using the PLRB Web Site

At the PLRB Web site you can:- Do Coverage and Educational Research - Read current articles about recent case law,

database highlights, mold, and industry news- Research Weather/Catastrophe claims- Sign-up for PLRB meetings and seminars

Page 5: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Using the PLRB Web Site

- Review handouts from past meetings and seminars (including the Claims Conference)

- Explore distance learning modules using the ClaimStar distance learning modules (coming soon) and ClaimsGuru

- Find a service provider for a particular claim using our Locate Providers tool

- Plus much more…

Page 6: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Getting Started

• The PLRB Web site requires Microsoft Internet Explorer 5.5 or above. Internet Explorer comes packaged in the Windows Operating System. A current copy of Microsoft Internet Explorer can be downloaded at no cost from the Microsoft Web site located at http://www.microsoft.com/ie

Page 7: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Getting Started

• The PLRB Web site also requires that you have a user name and password in order to view our materials.

• PLRB user names and passwords are available at no charge for PLRB Affiliate Member Company employees.

Page 8: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Obtaining a Password

• To get a password (or retrieve a lost password), go to the PLRB Web site at http://www.plrb.org and click on ‘Passwords’ in the top bar.

Page 9: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Obtaining a Password

Select “PLRB Affiliate Member Sign Up”

Page 10: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Obtaining a Password

• If you are signing up for a new username and password you will be asked for a company e-mail address. You cannot use a personal e-mail address. Our system uses the host address.

• After putting in your company e-mail address, click ‘Submit’ and you will be prompted to fill in more information. Fill out the required fields and click ‘Submit’ again. Your username and password will be e-mailed to you shortly after.

Page 11: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Obtaining a Password

• Lost Password

If you have lost your user name and password, you can retrieve it from our system by simply clicking ‘Lost Password’. You will be prompted for your e-mail address and our system will e-mail your username and password to you shortly after.

Page 12: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

PLRB Home Page Description

Page 13: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

PLRB Front Lines

• On a weekly basis, the PLRB staff works diligently to prepare new articles for our Web site.

• The articles are located on the main page section of the PLRB home page.

• Weekly articles include: Property Legal Updates, Weather/EQ – Catastrophe, PLRB Publications, President’s Corner, and Meetings & Seminars.

• We also prepare semimonthly “Test Your Claims Knowledge” articles.

Page 14: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

PLRB Front Lines

• All these articles are incorporated into an e-mail publication list that we call “PLRB Front Lines.”

• When you sign-up for a username and password, you are automatically signed up to receive this e-publication.

• If you are not on our e-mail publication list, you can get on it by calling us at (800)956-PLRB (7572) or by clicking “My Profile” in the top bar.

Page 15: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Using the Left-Navigation Bar

• The bulk of PLRB tools are located within the left-navigation bar (shown in the PLRB Home Page Description).

• The left-navigation bar works hierarchically allowing you to “drill down” to the tool you would like to use.

• You begin this process by clicking on the major heading in the left-navigation bar and it will expand.

Page 16: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Using the Left-Navigation Bar

• You then “drill down” further or choose a tool. You can tell if you have the ability to drill down further through the hierarchy by the symbol. If it is a then you can drill down further. If you see an icon that looks like , that is the tool itself.

Page 17: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• You can research Weather/Catastrophe information for a particular day by

clicking on Weather/Cats on the left- navigation bar. • You will options to: view the main page; read the daily report; quick search the catastrophe database; do an advanced search of the catastrophe database; and search the lightning probability database.

Page 18: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

New Weather/Cats Main Page

• Note: We are in the process of changing the Main Page under the Weather/Cats section of the left-navigation bar. Currently, you are able to access all of the different information by clicking on the heading at the top of the page. When this page is updated, we will incorporate a help page that will explain how the new system works.

Page 19: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Current Weather/Cats Main Page

Page 20: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Basic information from the Weather/Cats Main Page are the current lightning strike chart, current U.S. radar, and any new threats or severe weather announcements.

Page 21: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Daily Report

The Daily Report feature under Weather/Cats gives a current list of any occurrences for the past 24 hours.

Page 22: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Quick Search

The Quick Search function allows

the user to view the Daily Report

for a particular day or for a range

of dates.

Page 23: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Quick Search

TIP: If you are looking for just a

particular date, type in the date

For both the Beginning Date and

End Date. Remember to use

MM/DD/YY format,

like the example (right).

Page 24: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Advanced Search

Gives more options when searching for a particular date or date range in the Weather/Cats database. Other information that can be accessed includes: desired peril; desired state; desired city; desired ZIP code; and occurrence number.

Page 25: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

Page 26: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Lightning Search

Allows searching a date or date range for hourly images of lightning probability for the continental United States. Remember to use the MM/DD/YY format for your query.

Page 27: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Weather/Cats Information

• Lightning Probability Forecast

Under Weather/Cats you may also choose to view Lightning Probability Forecast and receive more detail about exact locations where lightning will probably strike within the next few hours.

Page 28: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Education Materials

• The PLRB Web site users can

access our Education Materials by

clicking on Education in the

left-navigation bar.

Page 29: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Education Materials

Options include:

• reviewing upcoming seminars

• viewing the Education database

• reviewing Seminar Handouts

• taking Distance Learning courses

Page 30: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Distance Learning

PLRB has been creating Distance Learning modules for use by our members. Two services we are currently offering are the ClaimsGuru modules and the ClaimStar modules (coming soon).

Page 31: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Distance Learning

ClaimsGuru• ClaimsGuru modules, located on the left-

navigation bar under Education > Distance Learning, give an in-depth discussion of a particular topic.

• Currently, there are 24 modules located in ClaimsGuru. We plan to incorporate more modules in the future with a testing feature.

Page 32: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Distance Learning

• You are able to maneuver through the ClaimsGuru module by using

Page 33: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

ClaimStar

PLRB Affiliates also have access to the ClaimStar Technical Reference information. ClaimStar is one of the buttons in the left-navigation bar.

Page 34: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

ClaimStar

Page 35: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

ClaimStar

Once in ClaimStar, you can

pick the section and page you

wish to viewby clicking on the

next to the

title.

Page 36: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers

To locate a particular type of claims service provider in a particular geographic area, use the Locate Providers button on the left-navigation bar.

Page 37: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers

• Under Locate Providers, users are allowed two choices – “Search” and “Alphabetical list”

Using “Search” will search the PLRB Affiliate members and Claimspages directory of service providers.

The “Alphabetical list” will list PLRB Affiliate members only.

Page 38: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers

Using “Search” from Claimspages allows you to “dig down” through options to refine your search and find the provider needed.

Page 39: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers

• First choose the state where the provider is needed.

Page 40: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers

• Next select a city or county.

• Note the breadcrumb path at the top of the Search page.

Page 41: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers• Finally, select a category for the service

needed.

Page 42: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Locate Providers

• Once you receive results, you will be able to find a host of information.

• The level represents the particular company’s affiliation with PLRB and Claimspages

• Telephone number, longer description, Web site, e-mail, and map are also available in most instances.

Page 43: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Legal Updates Property Legal UpdateGet Summaries & Full Text of the Latest First-Party Insurance Cases

Page 44: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

C. Test Your Claims Knowledge Test Your Claims Knowledge

•a weekly quiz featuring brief claims-related questions•followed by a brief analysis with links to documents

in PLRB’s database containing more in-depth analysis

Page 45: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

PLRB SearchSearch Training for the Internet

Page 46: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Contents of SearchSearchEducational Materials• adjuster training materials

• Claims Conference handouts

• other claims handling information

                                                                                                                                                                                 

 

Page 47: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Searching

What is Search?searches for documents that have the same search term(s) in both text and subject fields

                                                                                                                                                                                

 

Page 48: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Searching

How to Search• In the white box directly below “Search” type in term(s),

then hit “Enter” key on keyboard

                                                                                                                                                                                  

•“vermin” and “raccoon*” are search terms used here•the * added at the end of “raccoon” is a wild card expander

Page 49: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Viewing Search Results

Click:•“Prev Match”

to see priorterm in doc

•“Next Match”to see nextterm in doc

Page 50: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Viewing Search Results

There are 2Options to viewSearch results:

1. Split-Screen-shows portion ofdocument & list ofsearch results(see previous slide)

2. Full-Screen-shows 1documentonly, w/o list ofsearch results(depicted here)

Page 51: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Copying & Pasting

                                                                                                                                                                                  To paste some or all of a Search document into another document:1. left click and drag mouse over portion of document you want copied

to highlight it2. click “Edit,”and then click “Copy” in drop down box3. open or switch to word processing document, place curser in location

of document where text is desired, click “Edit,” then click “Paste”

Page 52: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

What to do if you have a problem or suggestion?

The PLRB Web site was built with feedback from its users. This feedback is always encouraged. You will notice on the top bar a button labeled “Feedback” that goes directly to the PLRB Webmaster. If at any time you find something isn’t working properly or have a suggestion of ways to make the PLRB/LIRB Web site more efficient, do not hesitate to let us know.

Page 53: PLRB Web Services For PLRB Affiliate Members: Maximize Your PLRB Membership

Contact Information

• Phone: (888) 711-7572

• http://www.plrb.org