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Town Hall #1

Central Monitoring System Kick-off

JANUARY 2020


Overview of Project

3

Sioux Falls


Agenda

Introductions

Lottery Update

High Level Overview of Project

Learnings From WV and Pilot

Project Plan Timeline

New Technology and Key Features

4

Roll Out Process

Service and Support

Pricing

Q&A

Product Demo

Wrap Up


Introductions

Norm Lingle – Executive Director

Clark Hepper – Deputy Executive Director

Jordon Kitts – Director of Security

Wade LaRoche – Director of Advertising and

Public Relations

Mike Houdyshell – Chief Legal Counsel

Department of Revenue

5

Ricco Schmidt – Sioux Falls Field Service

Bryan Sullivan – Rapid City Field Service

Robbie Stewart – West Virginia Field Service

Luis Rivera – PA Field Service

Ken LaVenture – Field Service Manager

Maureen Collins – Sr. Director Connexus

Barry Greenberg – Operations

Steve Angelo – Business Lead


South Dakota LotteryVideo Lottery Central System and Related

Services RFP


Current Contract

Scientific Games

Expires November 2019

5 1-year extensions available


Objectives of RFP

Updated Technology

Efficiencies

Enhanced Analytical Tools


Timeline Publish RFP January 31, 2018

Vendors Submit Questions February 23, 2018

Lottery Responds to Questions March 9, 2018

Vendors Submit 2nd Round of Questions March 16, 2018

Lottery Responds to 2nd Round of Questions March 30, 2018

Proposals Submission Deadline April 20, 2018

Evaluate Proposals-including demonstrations and site visits May-August, 2018

South Dakota Lottery Commission meeting September 12, 2019


Proposals Received Intralot

IGT

Pollard Bank Note – Loyalty Program Only

Scientific Games


Video Lottery RFP ScoringSection Number Category IGT SGI Intralot

5.1 System Design 13.80 13.20 12.80

5.4 Operations 13.80 13.60 13.00

5.3 Overall Network & Communications 9.40 9.40 8.00

5.6 Reporting 9.80 9.00 8.60

5.2 Site Controllers 7.60 7.20 5.60

5.7 Conversion 5.80 6.40 5.20

5.8 Training 4.00 4.00 5.20

5.5 Interfaces 3.00 3.60 3.60

5.9 Acceptance Testing 3.40 3.60 3.60

Cost 1.00 4.00 2.40

Total Video Lottery Score 71.60 74.00 68.00

The scores above are based on the average of the

team members’ scores.


Site Controllers

SGI – Negotiated Price

Purchase

Site Controller $2,395

Cellular ($45/month) $3,780

One Time Connection Fee $125

Total 7 year Cost $6,300

SGI – Original Proposal

Purchase Lease

Site Controller $3,395 $4,340

Cellular ($70/month) $5,880 $5,880

One Time Connection Fee $125 $125

Total 7 year Cost $9,400 $10,345


Negotiated PriceAEGIS System (Current) $3,209,903

FY15 FY16 FY17 FY18 FY19

Basic License and Service Fee (0.3%) $597,390 $622,808 $637,129 $661,876 $690,700

Total $597,390 $622,808 $637,129 $661,876 $690,700

Connexus System (New) $2,995,909FY15 FY16 FY17 FY18 FY19

Basic License and Service Fee (0.28%) $557,564 $581,287 $594,653 $617,751 $644,654

Total $557,564 $581,287 $594,653 $617,751 $644,654


1 Year Extension Extend current agreement for one year

Extension will include validation software and ability to use new site

controller.

Payment of $1.3 million (Payment for Validation Software)

$800K upon execution of amendment

$500K upon 30 days successful performance of site controller in 25 establishments


New System Benefits Handles multiple communication protocols

Ticket Validations by Site Controller

One user interface – single point of entry, one click configuration

Monitors both VLT’s and Site Controllers

Real Time Communications

Download of software upgrades

Remote configuration of site controllers

Robust reporting and business intelligence tools

One System Conversion

Duplex Primary and Duplex Backup Systems


LOTTERY DIGITALSOCIALGAMING

*

Scientific Games Today


GAMING

Proven product brands

include Bally ®, Barcrest ®,

Shuffle Master® and WMS®

• Gaming Operations

• Machine Sales

• Systems

• Tables Products

Trusted, responsible

provider to 150+ lotteries

globally

• Instant, Draw

and Interactive Games

• iLottery

• Sports Betting

• Systems

• Managed Services

LOTTERY

DIGITAL/SPORTS BETTING

Leading supplier of

digital gaming content

and technology

• Digital Real Money Gaming Content

and Platforms

• SG Universe ®

iGaming/iLottery Platforms

• OpenSports

SCIPLAY

Leading developer and publisher of digital games on mobile and web platforms• Social Gaming

• Social Slots Provider

• Social Casino Apps

Land-Based

Casinos

Licensed

Online

Casino

Operators

Licensed

Betting

Operators(bingo, arcade)

VLT

Operators

Online

Real-Money

Sports

Betting

Global

Lotteries

Social

Casino

OUR CUSTOMERS | U.S. AND INTERNATIONAL


Technical Leadership

19


New System Features

Network Communications

Network Monitoring System

Operator Portal

Partner Tech Site Controller

Voucher Redemption – SAS and D-protocol

Diagnostics – system and controller

Operational Enhancements

Security

20


Key Feature/ Benefits

21

Feature Benefit

Online CommunicationsIP Cellular Network

System Monitoring Tool

Reduced NRTs

Real time troubleshooting with SDL operators

Game initialization from 15 mins to <2 mins

Site controller upgrades downloaded over network

New site controller

Voucher Redemption: SAS and D-Protocol

VLT Status and cash flow reports

Self healing – reduces suspensions

Improved resilience to power loss and power cycle

Operator Portal

Revenue, cash-flow, and game performance reports

NRT reports

Real time, on demand VLT status reports

Billing Statements



DSL if needed

22

Real-time Communications

Dedicated Private Network



23


Network Monitoring

24

Heat Map

Remote Access

24 Hour Trend Graphing

Event Tracking & Reporting

Status Analysis and Archiving

Real-time Monitoring and Diagnostic Tools


Network Monitoring

25


Network Monitoring

26


Operator Portal – “Reports Portal”

27

Secure Portal

Access 24/7

Secure access controlled by the Lottery

Daily automated reports

Financial reports are Unaudited until billing is closed


Operator Portal Login Page

28

© 2020 Scientific Games Corporation. All Rights Reserved.29


Partner Tech Site Equipment

30

Warranty on all site equipment

High Reliability & Durability

High rate of usage of the voucher redemption feature at pilot sites

User Friendly Interface


Lessons Learned

Rollout Process – allow more time per install Pre-stage equipment

Rollout by geographical area

Schedule 1-2 weeks in advance, with 1 day confirmation

Equipment Modem changed to more reliable model, eliminates site tampering

Spare parts list: SSD, scanner

Data Accuracy

< 10 controller failures out of 1,500

~ 20 scanner replacements

1 power supply

1 modem31


Lessons Learned

Site Prep Good shape or new CAT 5 cables

Replace worn or damaged cables

Minimize patch panels

Redesigned USB/RS422 adaptor: Resilient to cabling issues

Replacing RJ45 to DB-15 connected: Eliminate pinout issues

CAT 5 to CAT 6 coupling

SAS/ VLC coupling/ daisy-chain

Train location staff on redemption Most issues were related to dial up, enabling games after new site controller installed

32

Video Pilot Program


Timeline

33

New Equipment Conversion Complete

December 2020

System Testing CompleteJuly 2020

Conversion to New Connexus

System -All Establishments

Migrate

August 2020

Pilot Roll-Out of Site Equipment(# of Sites TBD)

August 2020

Operator Contracts/

AgreementsLate March 2020

Town HallsStart

January 2020

Full Conversion to new site

equipment beginsSeptember 2020Site surveys

April 2020

Legacy Site ControllerShut Down Deadline

February 1, 2021


High Level Sequence Project

34

Site conversion complete, disable old dial-up system

Convert all sites to new equipment and on-line network

Pilot new site equipment on new system

Conversion moves existing sites to new Connexus system

Go-Live new system

Operator training on portal, new equipment

Complete testing by internal and external test lab

Begin Operator contracts and site surveys

SG and SD finalize requirements, development underway


Roll-Out Process and Procedures

Operator will execute site equipment contracts with the Lottery

Operator will execute Network Connection contracts with Scientific Games

Credit application

Contract must be signed prior to scheduling

Amendments needed to add that new / purchased sites

Operators should begin prepping sites

SG will provide operators install schedule 1-2 weeks in advance.

35


Site Preparation by Operator

New CAT5 Cable from MCD to location of new controller

New CAT5 Cable from D-Protocol daisy chain location of new controller

Space for controller/printer/ new Cellular modem

Power for controller/printer/ new Cellular modem

SG will provide a power strip

36


Site Conversion Guidelines

37

Scheduled 1-2 weeks in advance, between 8am – 3 pm

Will allow for site to site variations; confirmed 1 day prior

Operators cancelling more than twice will incur additional rescheduling fee

Additional resources are available to support operations to ensure smooth process.

Pre-conversion site visits may be done to ensure carrier coverage


Site Conversion Process/ Day of Conversion

1. SG technicians will arrive and contact Lottery Operations to bring down site

1. Google box issues

2. SG will remove old controller and modem

3. SG will install new controller, DIGI cellular modem, and connect cables from MCD

and D-Protocol machines

4. SG will contact Lottery Operations to transition site to new controller and modem

5. SG technicians will train local staff on redemption and controller menus

38


Site Equipment

System Hardware (Operator Owned)

New Site Controller

Adaptor Board

Thermal Printer

New MCD

Power Strip39

Network Hardware (SG Owned)

Digi Modem

Antenna

Signal Booster

Attenuator

Power Strip


Service and Support

40

Sioux Falls warehouse

Dedicated team & dispatch service

Spare Parts Warranty

1st level support: Lottery2nd level: Operator will call SG if needed


Training Sessions

Redemption Terminal: Operation of the Redemption Terminal, (i.e. scanning

and cashing of tickets, running reports)

Operator Portal: New web portal training application. Running reports,

analytics, invoice and billing statements and on demand reports.

Site Equipment: Repair and maintenance of the Site Equipment.

Will offer bench level training post project.

To be scheduled live and via web

Dates will be communicated in the spring

Recorded training will be available on redemption terminal for operators to use for ongoing staff training

41



Equipment Demo

Documents

Please Sign In At Front! › retailer › VLConversion › TownHallSlides.pdf · include Bally®, Barcrest ... • Social Slots Provider • Social Casino Apps. Land-Based Casinos