• PLATO 1300 - Estée Lauder

• 19 June, 2008

Agenda

• 18h30: Welcome PLATO group 2• 18h50: Welcome - intro• 19h00: Tour in EL DC• 20h00: Coaching of employees• 20h45: Discussing agenda next 2 year• 21h00: Digital platform• 21h30: End

Estée Lauder Companies

Founded in 1946 by Mrs. Estée Lauder Worldwide 28500 employees Active in more than 135 countries More than 10000 quality products Yearly more than 300 new products 15 manufacturing companies More than $6,4 billion anual sales 28 different brands (EL, Clinique, Aramis,...)

1st Building - Oevel Plant

Oevel Site

Estée Lauder

Focused Factory

Estée Lauder

Distribution Centre

Estée Lauder

Corporate dept's.

* Lipsticks

* Tubes

* Liquid Make-up

* HotPour

* Liquid L/S

•BDC / Belgian Distribution

Centre – Direct Customer

Distribution

(Benelux / Austria /

Switzerland + MAC &

Bobbi Brown –Europe)

*European Supply Centre /

Global Affiliate Distribution

* Biological Research

* Regulatory Affairs

* Global Supplier Relations

* Global Information Systems

* Global Forecast

* Quality Assurance

* Internal Control

* Finance / Treasury

* Global Inventory Mgmt

* Global Supply Chain Planning

* Human Resources

Highlights Oevel Plant FY’07

• Total MM Units Produced 75 • Total M Kgs Produced 2 515

• Total number of SKU’s (active) 5 500• Total number of Components 6 000• Total number of Raws 2 000• Total number of Mass codes 2 000

• Average Run-size:• - Regular L/S 3.974• - Slimline 7.503• - Liquid L/S 6.250• - Liquid Make-up 3.739• - Saleable Tube 8.266•

Highlights Oevel BDC FY’07

• 6800 m²• 15500 picking locations• -> 5500 Pick-to-light• -> 10000 Shelves

• Direct to retailer for BNL, Austria and Switzerland• Direct to retailer for MAC/BB for an additional 14

markets

• Total MM picks 14• Total MM units shipped 68• Total number of orders shipped 359274• Total M cartons shipped 1138

European Supply Center BuildingBuilding Size: + 18,000 m2

Pallet Racking: + 17,000 pallet locationsShelving: + 12,000 shelf locations

Tour DC

• Plant tour in 2 groups guided by:- Sabine Kirkels- Luc Vermetten

Coaching Luc Van Houdt

New flag ...Old cargo?Old wine in new bottles?

A buzzword?What do we mean?

Coaching WHAT?

Coaching is a form of management which is at the other end of the spectrum, opposite commanding and checking.

Coaching has directly to do with the immediate improvement of performance and the development of skills.

Coaching is freeing a person's potential qualities so he performs as well as possible. It is not teaching, but promoting learning.

Coaching WHY

Only when all managerial behavior and all interactions are sent by and based on the principles of coaching, what surely will happen in the

future, the potential of people to perform in all its completeness will come free.

A manager must be experienced as an aid, not as a threat!

Coaching on which domains?

• Motivating employees• Delegating• Solving problems• Relational problems• Team building• Assessment and evaluation• Task implementation• Development of employees

Coaching

• Coach itself should take responsibility for the process

• The process is results-oriented, not optional

• The Soft Stuff is the Hard Stuff• Inner barriers are more stubborn than that

of outside (Sport)

The circular model of the coach process ( Grow model)

Vision or goal

Reality

Options

Actions

Responsability

Consciousness

The Grow model and question practical exercise

• Goal or vision: questions about what you actually want to achieve, where do you want to go

• Reality: questions about your current reality about this

• Options: questions around what you could do to achieve your objective

• What of Actions: questions about what you are going to end up doing now

Discussing agenda next 2 year

Session Date Subject Place1 30/05/2008 Start project Aldhem - Grobbendonk2 19/06/2008 Coaching of employees Estée Lauder - Olen3 8/09/2008 Core session strategy4 28/10/2008 still to be determined5 25/11/2008 still to be determined6 23/12/2008 still to be determined7 20/01/2009 Core session personnel 8 24/02/2009 still to be determined9 24/03/2009 still to be determined

10 28/04/2009 still to be determined11 13/05/2009 Core session finances12 23/06/2009 still to be determined13 22/09/2009 still to be determined14 15/10/2009 Core session marketing and sales15 24/11/2009 still to be determined

PLATO ™-1300: Programme group 2

Group sessions – 4th Tuesday of the month

(3 of them are in a school holiday)

Discussing agenda next 2 year

Session Date Subject Place1 30/05/2008 Start project Aldhem - Grobbendonk2 19/06/2008 Coaching of employees Estée Lauder - Olen3 8/09/2008 Core session strategy4 28/10/2008 still to be determined5 25/11/2008 still to be determined6 16/12/2008 still to be determined7 20/01/2009 Core session personnel 8 17/02/2009 still to be determined9 24/03/2009 still to be determined

10 28/04/2009 still to be determined11 13/05/2009 Core session finances12 23/06/2009 still to be determined13 22/09/2009 still to be determined14 15/10/2009 Core session marketing and sales15 24/11/2009 still to be determined

PLATO ™-1300: Programme group 2

Group sessions – Dates in school holidays we scroll to 1 week for

Discussing agenda next 2 year

Session Date Subject Place1 30/05/2008 Start project Aldhem - Grobbendonk2 19/06/2008 Coaching of employees Estée Lauder - Olen3 8/09/2008 Core session strategy4 28/10/2008 nog te bepalen 5 25/11/2008 nog te bepalen 6 16/12/2008 nog te bepalen 7 20/01/2009 Core session personnel 8 17/02/2009 nog te bepalen 9 24/03/2009 nog te bepalen

10 28/04/2009 nog te bepalen 11 13/05/2009 Core session finances12 23/06/2009 nog te bepalen 13 22/09/2009 nog te bepalen 14 15/10/2009 Core session marketing and sales15 24/11/2009 nog te bepalen

PLATO ™-1300: Programme group 2• Financial• Lean

• Personnel• …

Group sessions – next months

Discussing agenda next 2 year

Group sessions

• It is always possible to adjust, please let us know if you want a particular topic to come bid

• Who is candidate for a session on his company? – Tuesday 28 October– Tuesday 25 November – Tuesday 16 December

• We will visit you in July or August

Digital platform - Ellen