Platform features for comprehensive crisis recovery

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Jan Willem Streefkerk, Martijn Neef, Reinout Pieneman, Kees van Dongen – TNOKenny Meesters – Tilburg University

The Netherlands

HCII 2014 – Crete, Greece

2 COBACORE; EU FP7 project No. 313308

Community-Based Comprehensive Recovery

COBACORE vision

Support disaster recovery efforts via an environment that:facilitates wide collaboration-building and needs assessment. makes it easier for stakeholder parties to get to know each

other and share information from different perspectives, jointly work towards an acceptable and clear disaster

recovery plan

3affected community supporting environment

needsobservations & knowledgecapacities

needsobservations & knowledge

capacities

virtualprofessionallocalmedia

Relief or recovery?COBACORE focuses on recoveryEfforts for restoring long-term stability

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builtenvironment

social, cultural and educational

domain

economicaldomain

mobility & transport

vitalinfrastructures

healthcare

security and safety

institutionaldomain

RECOVERY DOMAINSneeds & capacities

environmentaldomain

Issues in recoveryMissing an integrated approach to disaster recovery,

starting with a shared information overviewPeople from different groups (professionals,

volunteers) are not working togetherPotential help from volunteers (responding

community) is not reaching the affected community

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State-of-the-art

Global Disaster Alert Coordination System

State-of-the-art

INSPIRE (Infrastructure for Spatial Information in the European Community)

State-of-the-art

People Locator (Sahana)

State-of-the-art

Twitcident

State-of-the-art

Tweet Tracker

COBACORE features

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respondingcommunity

respondingprofessionals

affected community

trained

volunteer

responders

info

rmat

ion

exch

ange

collaboration support

needs & capacity matching

Feature: Needs-Capacity Matching

RegisteringRegistering needs from affected communityRegistering capacities from responding community

Semantic MatchingListing needs and capacities (‘marketplace’)Matching capacities to needs (suggestions)

OverviewMap / list with needs and capacitiesAggregated categories for professionals

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AC

PO

RC

TV

RC

Feature: Information Exchange

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AC

PO

TV

Improve information exchange between the professional community and the affected community

Enhance needs awareness in the professional communityEnhance recovery activity awareness in the affected

community

In addition to needs/capacity overview:A baseline situation overview from

the affected areaPlan / activity sharing between

professionals affected

Mobilise and facilitate the responding communityInform professional organizations of activities by the

responding community

Registration of actors and activitiesOrganization/capacity/activity overviewActivity suggestion (‘nudging’)

AC

PO

RC

TV

Feature: Collaboration Support

Prototype - screenshots

Needs / Capacity overview

Prototype - screenshots

Registering a capacity

Prototype - screenshots

Status and contact

“Intermediate” evaluation11-12 June, Rotterdam, the Netherlands Simulated disaster game “COBAGAME”Three groups (20 affected; 11 responding; 5 professionals)Different neighbourhoods in disaster area; Interacting via COBACORE platform to ask and receive help

MethodObservations, questionnaires, brainstorm discussionQualitative data on: COBACORE concept, usability and

usefulness, operational value & feature additions/changes

Video impression20

Preliminary resultsCOBACORE seen as big opportunity, real help in disaster recovery.Affected:

Feedback on status and progress of needsPersonal overview of own needs and help offered

Responding: Clear overview of aggregated needs and capacities Support in coordination with other responding communities

Professionals: Tools to assess ‘mismatches’: areas without capacitiesPossibility to prioritize needs / activities

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ConclusionsCOBACORE focuses on comprehensive disaster recovery,

bySupporting needs-capacity matchingAiding community members to find and help each otherCreating recovery awareness in professional community

First iteration of COBACORE platform tested with end-usersOpportunities for added value in disaster recoveryUsability and feature design issues should be addressed

Future work:Continuing development and extension of the platform2015: Evaluation in field setting on the Dutch-German border

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Thank you for your attention!

E-mail: j.w.streefkerk@tno.nl COBACORE website: www.cobacore.euCOBACORE platform: http://cobatest.azurewebsites.net

Partners:

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This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 313308

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