UC infrastructure, platforms, devices—Plantronics headsets are engineered to work with all of them. Yet as they change, we ensure that users stay just as connected, just as close, no matter how many miles are between them. Your people work from everywhere. Plantronics makes everywhere work.

Almost 60% of surveyed IT pros have purchased Plantronics headsets for their companies.

Wherever your business is headed, Plantronics can help.

Almost 10% of respondents are using all of these technologies.

More than twice as many organizations are using hybrid voice communications solutions since 2013:

20136%

201415%

2xmore

CONTINUED GROWTH OF UNIFIED COMMUNICATIONS

With about 1 in 5 Americans now working from home,* SMBs must adjust to accommo-date these evolving work styles and the growing number of remote workers. To enable collaboration in this brave new workplace, unified communications (UC) and IP telephony are more important than ever – and IT professionals must ensure everything is supported.

We recently surveyed over 200 IT pros in North America to assess how their organiza-tions are handling these changes. Read on to learn more…

The percentage of SMB IT pros using UC technology is on the uptick:

UC benefits reported by respondents:

IP telephony

70%

65%

52%42%

54%51%

Web conferencing

40%30%

Video conferencing

34%

28%Softphones

IM with presence

3

Remote access

1

Improved collaboration

2

Improved customer service

54

Contact management Improved employee satisfaction

In 2014, IT pros had a big shift in their approach to voice communications. More organizations are now using hosted/cloud (SaaS) or hybrid voice solutions in the workplace.

On premise voice communications have decreased nearly 20% in the last year:

2013 - 86%

2014 - 69%

The use of hosted/cloud (SaaS) solutions has doubled since 2013:

20138%

201416%

2x

Free your workplace with Plantronics

Sources:Spiceworks survey of over 200 IT pros conducted on behalf of Plantronics, November 2014

*http://www.forbes.com/sites/kenrapoza/2013/02/18/one-in-five-americans-work-from-home-numbers-seen-rising-over-60

© 2015 Plantronics, Inc.

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THE SHIFT TO THE CLOUD

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