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7/22/2019 PlanT Documentation v6
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Tcmingc tn Vme`X
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Xejmc na In`tc`ts
5. L`trnhuitln`
:. YMEs
9. YCIXLN@ 5; NVC@L@D E VME@X
e. Ytcps tn relsc e Vme`X teso
j. Lssuc amnw
8. YCIXLN@ :; TNZOL@D TLXB VME@X XEYOYe. Ehhl`d e `cw inggc`t tn e` cxlstl`d Vme`X teso
j. Imnsl`d e Vme`X teso
3. YCIXLN@ 9; QLCTL@D VME@X XEYOY
e. Bnw tn mnno et ynur tesos
j. Bnw tn mnno et Vme`X tesos jy hcpertgc`t (uscaum la ynurc ege`edcr)
1. YCIXLN@ 8; DSLHCML@CY ANZ SYL@D VME@X CAACIXLQCM\
4. YCIXLN@ 3; GEKNZ CQC@XY IBE@@CM
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L`trnhuitln`
Vme`X ls tbc Xntemstey systcg anr mnddl`d e`h anmmnwl`d up EMM
ingpe`y lssucs. Xbcsc l`imuhc;
Mniem LX prnjmcgs (gy gnusc nr pbn`c hncs`t wnro)
Yystcg prnjmcgs (lQcitnr ls `nt wnrol`d prnpcrmy) Ibe``cm prnjmcgs (CximuslvcmyBntcms nr BntcmVrn`tn wcjsltcs
bevc prnjmcgs)
Yystcg rcqucsts (dlvc gc eiicss tn tbls gnhumc)
Bevl`d emm lssucs l` Vme`X emmnws us tn e`emyzc, mnd e`h rcpnrt n`nur systcgs. Mnddl`d e` lssuc l` Vme`t ls tbc alrst stcp tn bevl`d
ynur prnjmcg rcsnmvch.
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Vme`X Xesos e`h tbclr YMEs
Xn dlvc ynu e jcttcr scrvlic wc bevc imesslalch tesos wltb tbc jusl`css. Ceib na tbcsc tesos bes e scrvlicmcvcm edrccgc`t etteibch tn tbcg, sn ynu o`nw wbet tn cxpcit e`h bevc e` lhce na wbc` ynur prnjmcgie` jc rcsnmvch. Tc wlmm emsn tcmm ynu bnw tn csiemetc Vme`X tesos la ynu accm ynurc `nt dcttl`d e`epprnprletc mcvcm na scrvlic.
Edrcch Ycrvlic-mcvcm Edrccgc`t (YME)
Xbc prlnrlty na e` lssuc c`anrics tbc Bcmphcso tceg wltb tbc jcmnw YME;
Jmniocr; alrst rcspn`sc l` : wnrol`d bnurs anmmnwch jy e` uphetc et c`h na ceib wnrol`d hey?
Bldb; : wnrol`d heys?
Gchlug; 9 wnrol`d heys?
Mnw; 3 wnrol`d heys.
Csiemetln
La tbc YME ls `nt jcl`d anmmnwch ynu gey csiemetc tbc lssuc l` tbc anmmnwl`d weys;
Alrst Ml`c Csiemetln`;
[nmte` He`lcm (c-gelm; he`lcm.znmte`Ftntemstey.ing? tcmcpbn`c; x9:1
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YCIXLN@ 5; NVC@L@D E VME@X
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Zelsl`d e Vme`X teso
5. Imlio nr c`tcr bttp;//pme`t.tntemstey.ing/lssucs/ehh/
:. C`tcr e jrlca suggery na ynur qucstln` nr prnjmcg l`
tbc Lssuc @egc alcmh
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Zelsl`d e Vme`X teso
9. Ycmcit ynur hcpertgc`ts `egc arng tbc hrnp-hnw`
gc`u nptln`s l` tbc Vrnkcit `egc alcmh
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Zelsl`d e Vme`X teso
8. Ycmcit tbc Yuppnrt nptln` l` tbc Anmhcr gc`u nptln`s.
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Zelsl`d e Vme`X teso
3. L` tbc Hcsirlptln` alcmh ehh ynur qucstln` nr prnjmcg.
Tc c`inuredc ynu tn ehh es ge`y cxtre hctelms es
`cchch tn bcmp spcch up rcsnmutln` na ynur prnjmcg,
suib es;
cxegpmcs wbcrc pnssljmc?
rcprnhuitln` stcps ?
(c.d. bnw tn eiicss tbc rcpnrt, bnw tn eiicss tbc gnhumc)
Almcs, anr l`ste`ic sircc`sbnts nr rcpnrts (imlio Etteib ealmcml`o)
_l`scrt etteib almc sircc`sbntW
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Zelsl`d e Vme`X teso
1. Essld`l`d tbc prnjmcg
Essld`l`d ynur teso hcpc`hs n` ynur uscr rnmc
La ynu erc `nt tbc Vme`X Hcpertgc`t rcp., essld` tbc lssuc
tn ynur Hcpertgc`t rcp. (In`teit ynur ml`c ge`edcr laynu erc `nt surc wbn tbls ls)
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Ytcps tn relsc e Vme`X teso
4. Essld`l`d tbc prnjmcg
La ynu erc tbc Hcpertgc`t Zcp. e`h ynu bevc sld`ch naa
tbc lssuc, essld` lt tn Ge`edcr
La lts ejnut e LX cqulpgc`t lssuc essld` lt tn Zehu @cdrutnr Jrehmcy C`hml` anr e`y LX lssuc tbet ls `nt rcmetch tn
lQcitnr. Xbls ie` l`imuhc
snatwerc (suib es e prnjmcg wltb Nutmnno nr Tnrh)
berhwerc suib es e pbn`c prnjmcg
`ctwnro, suib es tbc L`tcr`ct, cgelm, nr tbc l`tcr`em
`ctwnro (sberch hrlvcs, cti)
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Ytcps tn relsc e Vme`X teso
2. Vrlnrltlzl`d ynur prnjmcg
Xbc Hcpertgc`t rcprcsc`tetlvc sbnumh sct tbc prlnrlty
eiinrhl`d tn tbc urdc`iy e`h lgpeit na tbc lssuc, usl`d tbc
smlhcrYcc nvcr anr tbc prlnrltlcs
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Zelsl`d e Vme`X teso
2. Vrlnrltlzl`d ynur prnjmcg Jmniocr; wlhcsprceh lssucs wltb mcdem, al`e`ilem nr rcputetln`em rcpcriussln`s? (ehh
jmniocr hctelms)
Bldb; lssucs wltb et mcest 3 cxegpmcs nr lgpnrte`t al`e`ilem mnsscs n` n`c sl`dmc
jnnol`d? lssucs tbet bevc tbc pntc`tlem tn jcingc wlhcsprceh (anr l`ste`ic, e
gl`nr prnjmcg eaacitl`d n`c geroct wblib inumh jcingc gnrc wlhcsprceh n`ic e
merdcr geroct ingcs n`ml`c.
Gchlug; lssucs wltb et mcest n`c cxegpmc prcsc`t?
Mnw; insgctli systcg lssucs? qucstln`s.?
Tlsbmlst- @n mn`dcr usch.
@NXC; Xbcsc erc ingpe`y wlhcprlnrltlcs - sn e prnjmcg eaacitl`d ynur erce gey jc
scvcrc tn ynu jut pmcesc tbl`o ejnut tbc in`tcxt anr tbc ingpe`y es e wbnmc.
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Zelsl`d e Vme`X teso
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Zelsl`d e Vme`X teso
56. Imlio tbc Ircetc Lssucjuttn` tn ircetc ynur teso
N`ic ynuvc ircetch tbc teso lt wlmm dn l`tn e qucuc e`h e
Yuppnrt E`emyst wlmm stert l`vcstldetl`d ynur qucry.
N`ic tbcy stert wnrol`d n` lt, scvcrem tbl`ds ie` beppc`;
Xbc uscr ircetcs
e` lssuc e`hessld`s lt tn tbc
Hcpertgc`tZcprcsc`tetlvc
Xbc Hcpertgc`tZcprcsc`tetlvc ls
prlnrltlsl`d tbclssuc e`h essl`dslt tn Ge`edcr /Zehu @cdrut /Jrehmcy C`hml`,
hcpc`hl`d n` tbc`eturc na tbc
lssuc
E Bcmphcsoqucuc ge`edcressld`s tbc tesosarng Ge`edcr tn
n`c na tbcBcmphcso tceg
Xbc teso wlmm jcl`vcstldetch e`huphetch wltbl`tbc YME tlgc,
eiinrhl`d tn ltsprlnrlty
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Lssuc amnw
La tbc lssuc prnvcs tn
jc e hcsld`ch
cxpcitch jcbevlnr, e
hcvcmnpgc`t rcqucst
wlmm jc `cicssery
La tbc lssuc prnvcs tn
jc e jud, L`tultlvc wlmml`vcstldetc e`h wlmm
prnvlhc e alx
Xbcsc cxtre jnxcs
wlmm jc rcgnvch l`
tbc al`em vcrsln` na
tbc hniugc`t
La tbc lssuc prnvcs tn
jc huc tn sctup
in`alduretln`, lt wlmm
jc ehvlsch
eiinrhl`dmy
(sngctlgcs
L`tultlvc's l`put ls
`cicssery)
Xbc relscr wlmm jc
ehvlsch tbet e
hcvcmnpgc`t rcqucst
`cchs tn jc relsch n`
Klre e`h bc wlmm bevc
tn teoc tbls tn tbc
Hcpertgc`t
Zcprcsc`tetlvc
La tbc alx hncs`'t
lgpmy e inhc
uphetc, lt wlmm jc
eppmlch n` mlvc eatcr
e Ibe`dc Zcqucstanrg wlmm jc
epprnvch jy Zlib
Tlmm jc l`imuhch l`
tbc Gel`tc`e`ic
Zcmcesc prnicss
(GZ)
La tbc alx wlmm lgpmy e
inhc uphetc, tbc
prlnrlty na tbc Vme`X
teso wlmm jc sct
Tblsbmlste`h tbc
relscr wlmm jc
l`anrgch wbc` tbc
alx wlmm jc mlvc
La tbc lssuc hncs`t prnvc tn jc
huc tn sctup in`alduretln`, lt
wlmm jc relsch wltb L`tultlvc
E` u`cxpcitch systcg jcbevlnr ls rcpnrtch
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YCIXLN@ :; TNZOL@D TLXBVME@X XEYOY
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Ehhl`d e `cw inggc`t tn e` cxlstl`d
Vme`X teso
5. Eatcr ynu bevc npc`ch tbc hcslrch lssuc, pmcesc imlio tbc
Chlt Lssucml`o.
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Ehhl`d e `cw inggc`t tn e` cxlstl`d
Vme`X teso
:. Ehh ynur inggc`ts l` tbc Ehh inggc`t tcxt jnx. \nu
ie` emsn ehh ntbcr etteibgc`ts jy imliol`d n` tbc
Etteibgc`ts ml`o.
9. Vmcesc emweys ibcio tbet ynu bevc essld`ch tbc lssuc tn
tbc epprnprletc pcrsn` ceib tlgc ynu bevc ehhch e
inggc`t, ntbcrwlsc tbc lssuc wlmm jc essld`ch tn ynurscma
e`h `n eitln` wlmm teoc pmeic.
Xn hn tbls imlio tbc Essld`cc hrnphnw` e`h scmcit tbc uscr
tbet ynu erc cxpcitl`d ynur e`swcrs arng.
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Ehhl`d e `cw inggc`t tn e` cxlstl`d
Vme`X teso
8. Eatcr ynu bevc ingpmctch emm tbc ejnvc stcps, pmcesc imlio
tbc Yevc Ibe`dcs juttn`
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Imnsl`d e Vme`X teso
5. Eatcr e` lssuc bes rciclvch e rcsnmutln` arng tbc Bcmphcso
tceg, tbc stetus na tbc teso wlmm jc sct tn Zcsnmvch e`h wlmm
jc essld`ch jeio tn tbc relscr. La ynu we`t tn, ynu ie`
ibemmc`dc tbls rcsnmutln` e`h rcessld` lt jeio tn LX.
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Imnsl`d e Vme`X teso
:. Tbc` tbc relscr ls beppy wltb tbc rcsnmutln` tbcy sbnumh
sct tbc stetus na tbc teso tn Imnsch.
9. La e alxch lssuc rceppcers, wc rcinggc`h tbet ynu ehh e
`cw inggc`t tn tbc cxlstl`d Vme`X teso e`h sct tbc stetus tn
Zcnpc`ch.
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YCIXLN@ 9; QLCTL@D VME@XXEYOY
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Bnw tn mnno et ynur tesos
5. Xn scc Vme`ts ynuvc relsch, hn tbc anmmnwl`d. Imlio n` tbc
Gy tesos ml`o arng e`y Vme`X pedc
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Bnw tn mnno et tesos relsch jy ntbcr
uscrs
:. Anr vlcwl`d tesos relsch jy e`ntbcr uscr, imlio n` tbc Gy
tesosml`o, tbc` imlio Ybnw nptln`s. L` tbcEssld`cc tcxt
jnx c`tcr tbc hcslrch uscr `egc e`h imlio tbc Eppmy almtcr
juttn`.
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Bnw tn mnno et Vme`X tesos jy
hcpertgc`t (uscaum anr ge`edcrs)
5. Imlio n` tbc Vrnkcits gc`u
:. Al`h tbc rcmcve`t hcpertgc`t.
9. Imlio tbc Yuppnrt ml`o l` tbc anmhcrs inmug` anr tbc
hcpertgc`t
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YCIXLN@ 8; SYL@D VME@XCAACIXLQCM\
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Zelsl`d Vme`X tesos caacitlvcmy
L` tbc Hcsirlptln` alcmh prnvlhc e ingprcbc`slvc cxpme`etln` na
tbc lssuc e`h es ge`y cxegpmcs pnssljmc, eiingpe`lch jy
rcprnhuitln` stcps. Anr cxegpmc;
bnw tn eiicss tbc gnhumc
bnw tn ircetc tbc rcpnrt
wbet erc ynu hnl`d wbc` c`inu`tcrl`d tbc lssuc
Xbls ol`h na l`anrgetln` ls cxtrcgcmy uscaum wbc` l`vcstldetl`dtbc lssuc
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Zelsl`d Vme`X tesos caacitlvcmy
Etteib rcmcve`t sircc`sbnts. La irnppl`d lgedcs, pmcesc
c`surc tbc rcmcve`t perts erc rctel`ch tn emmnw us tn scc
wblib gnhumc nr wcjpedc ynu'rc rcacrrl`d tn
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Zelsl`d Vme`X tesos caacitlvcmy
Evnlh relsl`d hupmlietc lssucs. Tbc` c`inu`tcrl`d lssucs tbet
ynu o`nw tn jc prcvlnusmy rcpnrtch nr tbet erc huc tn tbc
segc u`hcrmyl`d ieusc, pmcesc ehh tbc `cw cxegpmcs tn tbc
cxlstl`d teso.
Evnlh relsl`d gumtlpmc lssucs n` tbc segc Vme`X teso. \nu
sbnumh ircetc hlaacrc`t tesos wbc` rcpnrtl`d gumtlpmc lssucs
cvc` la tbcy erc rcmetch tn tbc segc gnhumc nr wcjsltc.
Evnlh relsl`d e` lssuc n` gumtlpmc ibe``cms (hlrcit c-gelm,
Vme`X, RGM Yuppnrt) es lt wlmm ircetc tbc sltuetln` tbet twn
pcnpmc wlmm jc wnrol`d n` tbc segc gettcr.
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YCIXLN@ 3; GEKNZ CQC@XYIBE@@CM
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Cgelm suppnrt
Tcjsltc Yuppnrtrcpnrtch vle c-gelm tn
wcjsuppnrtFtntemstey.ing
E wcjsltc ls hnw`/ru``l`d smnwmyXbls l`imuhcs emm
iustngcr/edc`t/ RGM sltcs
RGM l`tcraeic ls hnw`/ru``l`d smnwmy
Jeio naalic ls hnw`/ru``l`d smnwmyl`imuhcs lQcitnr,
Vme`X
RGM Yuppnrtrcpnrtch vle c-gelm tn
xgmsuppnrtFtntemstey.ing
Uucstln`s e`h lssucs rcmetl`d tn pert`cr RGM
l`tcdretln`s, l`imuhl`d qucstln`s arng tbc pert`crs
tbcgscmvcs.
Y jk t a hl l ltb RGM Y t t
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