Planning for Change - fm-conference.co.uk - Debra Ward.pdfdata to enhance people and enterprise performance. Continuous Innovation Combine new thinking, solutions and processes to

Planning for Change

Debra Ward

Corporate Solutions, Strategy and Growth Director

JLL EMEA

[email protected]

@debs_ward

Disruption& Uncertainty

The New Status Quo

© 2018 Jones Lang LaSalle IP, Inc. All rights reserved. 2


10 Global Trends for CRE in 2018

Adopt a user-centric approach to respond to a

dynamic workforce.

Dynamic workforce Flexspace Innovation culture Digital drive Smart real estate

Incorporate flex-space as a core part of workplace and

portfolio strategy.

Review innovation infrastructure to foster

hyper-collaboration within and outside the organization.

Align CRE strategy with enterprise-wide digital

transformation.

Deploy emerging smart real estate solutions to optimise

user-experience and enhance enterprise

performance.

Embed agility in the organisation to seize new

opportunities and respond to a volatile

operating environment.

Adaptive organisation Future skilling Wellness Humanisation Community

Consider new and a typical profiles to drive the future of your organisation and

enhance CRE performance.

Create a new wellness architecture to activate and sustain human experience.

Enhance human experience while

building on the potential of automation

and digitization.

Meet community aspirations by seamlessly

connecting people and creating

comfortable spaces.


The “why” The “how” The “what”

Corporate real estate focus has evolved in the last 20 years

Physical and digital worlds are converging to force seismic shifts in corporate real estate

Strategy needs to include people, technology and workplace

Human dimension and employee experience are at the core of an organization


Where Ambition Thrives

•  Fourth Industrial Revolution is infusing digital and technology into every part of society

•  New world order challenging the historic dominance of traditional corporate leaders

© 2018 Jones Lang LaSalle IP, Inc. All rights reserved. 6 Yahoo Finance, Forbes, JLL Research, 2016

Probability that computerization will lead to significant job losses by 2030

•  Second wave of automation impacting jobs

•  White collar, service and knowledge jobs to see greatest impact by 2030


Chart: The Future of Employment: How Susceptible are Jobs to Computerization?, Frey and Osbourne, September 2013.

Disruption& Uncertainty

The New Status Quo



Human Experience

Enhance user experience through engagement,

empowerment and fulfillment.

Digital Drive Harness digitization and rich data to enhance people and enterprise performance.

Continuous Innovation Combine new thinking, solutions and processes to drive value creation and accelerate transformation.

Operational Excellence Optimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance.

Financial Performance

Manage spending to enable growth and enhance return on

investment (ROI).

Decoding theFive Dimensions

Approach is not a one-time choice— it can differ within each dimension


REACTIVERespond to and recover from waves of change as

they roll through the marketplace and

organization.

ACTIVEBeing a willing participant in

minimizing risks and preparing for a quick shift

based on prevailing forces.

PROACTIVEFinding ways to ride the waves to a

new reality-aligning parts of the business to envision where the

disruption may lead and chart a course for that destination.

•  People at heart of an enterprise

•  On-site is competing with off-site workplaces

•  Workplaces must achieve both life and work ambitions

•  Leading organizations will employ:

–  Integrated resources

– Predictive technologies

– High-touch experiences


Integrated Resources

as a common model for all services

High-Touch Experiences for pervasive,

hyper-personalized and totally flexible

Predictive Technologies

to anticipate and refine needs

Enhance user experience through engagement, empowerment and fulfillment. Creating memorable experiences within real estate is a key differentiator for how people engage with an organization. A place of work is more than just a property. It’s an ecosystem that can help individuals and businesses achieve their lifeworking ambitions.

12 © 2018 Jones Lang LaSalle IP, Inc. All rights reserved.

•  Predictive and advanced analytics drive new

levels of performance

•  Forward-looking leaders will focus on:

–  Internet of Things (IoT) and other

technologies to support individual preferences

– Artificial Intelligence (AI) and predictive

capabilities powered by intelligent data

– Robotic process and automation to drive

human-to-machine collaboration


IoT and Technologies as a systemic integration

to support individual preferences

Robotic Process and Automation to drive human-to-machine enterprise

collaboration

Artificial Intelligence and predictive

capabilities powered by intelligent data

Harness digitization and rich data to enhance people and enterprise performance. These changes will fundamentally transform the operation of business and the expectations of real estate. Integrated and intelligent technology networks will drive new levels of human and enterprise performance. CRE operations will collide with technologies and data will define real estate.


•  Apply inventive thought and execution

•  Embrace competition for new, better ideas

•  Leading organizations will pursue:

– Cross-collaboration with partners

– Advanced technologies for experimentation and product innovation

– Networked solutions and open innovation


Cross-Collaboration multiply alliance

partnerships to drive innovative thinking

Networked Solutions and

Open Innovation to drive entirely new

services and products

Advanced Technologies

to increase experimentation and product innovation

Combine new thinking, solutions and processes to drive value creation and accelerate transformation. Innovation will take advantage of hyper-collaboration and leverage advanced technologies, incubators, disruptors and new partnerships (M&A), combined with leading practices to produce advanced tech based solutions to push product and human performance while delivering high return on investment (ROI).


•  Set global expectations

•  Define common language

•  Share successful practices and behaviors

•  Map accountabilities

•  Promote continuous improvement


Integrated Business Services to improve enterprise

efficiency and effectiveness

Algorithmic Businesses

to drive performance driven portfolios and operational success

Predictive Data and Analytics to drive better outcomes and mitigate risks

Optimize enterprise resources and service delivery to increase productivity, mitigate risks and ensure high performance. Leading operational practices will anticipate and meet the changing needs of the organization. High quality of service delivery to ensure that people and assets are protected and that physical operations are effectively managed and fully optimized.


•  Greatest agent of change now algorithms

•  Forward-thinking leaders will consider:

– Workplace investments

– Cost management

– Metrics that matter


Workplace Investments

to provide high value and ROI to the

enterprise

Metrics that Matter to ensure desired

performance outcomes and drive

ROI measures

Cost Management tied to utilization,

optimization and risk

Manage spending to enable growth and enhance return on investment (ROI). Financial management will be supported by transparency and leading practices to balance ongoing cost with strategic high-performing value driven investments.



•  Align to the business

•  Put people first

•  Build a coalition

•  Become technology savvy

•  Place a premium on adaptability


JLL Integration Model The Enterprise Workplace + Portfolio of the Future

Worker Engagement

Fulfillment Well-Being

Liquid

Work Digital

Integrated Agile Work Processes

Technology AI + Augmented

Cognitive + Digital + Mobile + Social Robotic + Virtual

Workplace Human Experience Agile

+ Collaborative Immersive + Flexible Distributed + Smart

Buildings Intelligent

Sustainable Efficient Well-Utilized

Portfolio Flexible

Data-driven Optimized + ROI

Return on Investment

Digital Workplace Ecosystems CRE Portfolio Transformation

Brand/Image Culture/Organization Values

Workplace

Transformation

Workplace Utilization

Workplace Internet of Things

Flexible Space Coworking

Integrated Service


Documents

Planning for Change - fm-conference.co.uk - Debra Ward.pdfdata to enhance people and enterprise performance. Continuous Innovation Combine new thinking, solutions and processes to