Upload
irma-rice
View
214
Download
0
Tags:
Embed Size (px)
Citation preview
Pivot Coaching Module
Define
–What is pivoting and why is it used.
Plan
– Identify Opportunity and plan ahead.
Execute
–Using the DOIS tools
Three Components
Pivot Coaching Module
Define
What is Pivoting?
Pivoting is defined as dividing the office and street activity of a route into sections which are assigned to individual carriers.
Pivot Coaching Module
Define
When is Pivoting used?
1) Cover Vacant assignments.
2) Provide auxiliary assistance to an over-burden route.
Pivoting should capture Undertime and should only result in overtime as a last resort.
Strategy-1 Quality Pivot PlansStrategy-1 Quality Pivot Plans
ROUTE 01ROUTE 01 ROUTE 02ROUTE 02 ROUTE 03ROUTE 03
ROUTE 04ROUTE 04 ROUTE 05ROUTE 05 ROUTE 06ROUTE 06
ROUTE 07ROUTE 07 ROUTE 08ROUTE 08 ROUTE 09ROUTE 09
DELIVERY TERRITORY
DOIS SEGMENTS ALLSTREET DELIVERY
TERRITORYBY ROUTE
DOIS SEGMENTS ALLSTREET DELIVERY
TERRITORYBY ROUTE
Strategy-1 Quality Pivot PlansStrategy-1 Quality Pivot Plans
ROUTE 01ROUTE 01
ROUTE 04ROUTE 04
ROUTE 07ROUTE 07 ROUTE 08ROUTE 08 ROUTE 09ROUTE 09
ROUTE 03ROUTE 03ROUTE 02ROUTE 02
ROUTE 06ROUTE 06ROUTE 05ROUTE 05
EXAMPLE: Below is the Street Delivery for Route 3EXAMPLE: Below is the Street Delivery for Route 3
The Pivot Plan functionality in DOIS allows a supervisorto divide each routes street delivery into logical groupsThe Pivot Plan functionality in DOIS allows a supervisorto divide each routes street delivery into logical groups
PIVOT PLAN MAINTENANCEPIVOT PLAN MAINTENANCE _ x
Strategy-1 Quality Pivot PlansStrategy-1 Quality Pivot Plans
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
0:23
0:27
0:19
0:29
0:17
0:22
0:25
0:15
0:28
0:23
0:31
0:17
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
22
27
29
35
26
23
30
21
33
24
37
24
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
Duration Delivery PossDel’s Last Delivery AddressFirst Delivery Address
ROUTE 03ROUTE 03
DOIS can then determine the time duration of
each of the logical groups the supervisor has
created, and provide the total number of
deliveries along with the first and last delivery
address of each group
DOIS can then determine the time duration of
each of the logical groups the supervisor has
created, and provide the total number of
deliveries along with the first and last delivery
address of each group
Strategy-1 Quality Pivot PlansStrategy-1 Quality Pivot Plans
ROUTE 01
ROUTE 04
ROUTE 07 ROUTE 08 ROUTE 09
ROUTE 03ROUTE 02
ROUTE 06
ROUTE 05
-----------
8 Hrs-----------
8 Hrs-----------
-----------
8 Hrs
-----------
8 Hrs
-----------
8 Hrs
-----------
8 Hrs-----------
8 Hrs-----------
8 Hrs
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
0:23
0.27
0:19
0:29
0:17
0:22
0:25
0:15
0:28
0:23
0:31
0:17
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
22
27
29
35
26
23
30
21
33
24
37
24
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
Duration Delivery PossDel’s Last Delivery AddressFirst Delivery Address
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
0:23
0.27
0:19
0:29
0:17
0:22
0:25
0:15
0:28
0:23
0:31
0:17
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
22
27
29
35
26
23
30
21
33
24
37
24
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
Duration Delivery PossDel’s Last Delivery Address
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
0:23
0.27
0:19
0:29
0:17
0:22
0:25
0:15
0:28
0:23
0:31
0:17
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
22
27
29
35
26
23
30
21
33
24
37
24
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
Duration Delivery PossDel’s
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
0:23
0.27
0:19
0:29
0:17
0:22
0:25
0:15
0:28
0:23
0:31
0:17
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
22
27
29
35
26
23
30
21
33
24
37
24
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
Duration Delivery PossDel’s
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
LG
0:23
0.27
0:19
0:29
0:17
0:22
0:25
0:15
0:28
0:23
0:31
0:17
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
P&L
22
27
29
35
26
23
30
21
33
24
37
24
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
10 West Main St
122 West Main St
18 Thomas Avenue
39 Washington Avenue
11 Willow Street
10 Park Avenue
25 Lincoln Avenue
55 Ellicott Avenue
225 Bland Road
35 Montclair Avenue
35 Holland Avenue
23 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
126 West Main St
212 West Main St
98 Thomas Avenue
43 1/2 Washington Ave
21 Lewis Avenue
44 Park Avenue
6 Park Avenue
19 Ellicott Avenue
27 Cumberland Road
4 Montclair Avenue
2 Olin Avenue
24 Holland Avenue
Duration Delivery PossDel’s Last Delivery AddressFirst Delivery Address
8 Hrs
Pivot Coaching Module
Pivot Planning
The National City Delivery Pivot Opportunity Model:
Is your starting point in planning your pivots.
Will project the weekly opportunity expressed in Full-time Equivalent Routes.
Route Pivoting Opportunity ModelRoute Pivoting Opportunity Model
What does CDPOM Identify?
• CDPOM identifies a 52 week by week trend using common productivity assumptions, such as:– Total credit for actual cased letters and flats– 100% to Standard performance for cased volume– Actual Current DPS Performance– Established Base Fixed Office Time– Established Base Street SEI– Credit for each new possible delivery at Base SEI rate
Route Pivoting Opportunity ModelRoute Pivoting Opportunity Model
What does CDPOM Identify?
• CDPOM allows for National, Area, Cluster, MPOO, Post Office, and Station drill down
• CDPOM Identifies current YTD Staffing performance to Base Equivalent Routes and Earned daily staffing
• CDPOM provides trend line analysis for Hours, Overtime and Cased Volume
Pivot Coaching Module
Pivot Planning
Success in delivery operations is defined largely before the first carrier arrives.
Successful capture of undertime requires planning ahead !!!!!!
Pivot Coaching Module
Pivot Planning
Office Pivot “Ground Rules” to consider when planning:
Plan to set-up the pivoted routes to coincide with the other routes.
Plan the pull-down of the route as part of the pivot.
Pivot Coaching Module
Pivot Planning
Street Pivot “Ground Rules” to consider when planning:
All pivot sections go to the street with the assigned carrier(s) in the morning.
Instruct the carrier as to when they are to deliver the pivot.
Pivot Coaching Module
Pivot Planning
Remember…………………….
The more you plan ahead, the more likely you are to capture the time.
Use a worksheet to plan your pivot.
A worksheet can be as simple as a printed copy of the DOIS pivot plan.
Your plan may not work out entirely the way you thought.
However, the majority of your work will be done.
Carriers will be aware of expectations
Pivot Coaching ModulePivot Planning
Pivot Coaching Module
Pivot Planning
Considerations when scheduling target routes to pivot:
o Knowledge of the routes
o Knowledge of the people
o Knowledge of the mail flow
Pivot Coaching Module
Pivot Planning – Know the routes
When planning for pivot routes consider vacancies that you already know.
Pivot Coaching Module
Pivot Planning – Know the routes
Additional Considerations when planning for pivots:
o a good pivot plan.
o geographically advantageous routes.
o straight park and loop, mounted residential, and centralized residential.
o “stable routes” with minimal COAs or high UBBM volume.
Pivot Coaching Module
Pivot Planning – Know the people
When planning for pivot routes consider who you have available. Maximize their strengths.
DOIS can assist you in determining what carriers know what routes.
Pivot Coaching Module
Pivot Planning – Know the Mail Flow
When planning for pivot routes consider the mail flow.
Heavy volume days
Light volume days
Scheduled mailings
Curtailment of Standard volumes
1. You already have a plan to pivot ahead of time.
2. On the morning of the plan to pivot, you need to determine that day’s actual workload.
Pivot Coaching Module Daily Execution
The DOIS Workload Status Report provides a snapshot of the daily workload on a route by route basis.
From this report you can determine the opportunity for the capture of undertime available for each carrier.
Pivot Coaching Module Daily Execution
Does the workload match your previously developed pivoting plans ?
If yes, then execute your plan!
Pivot Coaching Module Daily Execution
If not:
you may have more undertime available than planned,
ORyou may have less undertime available than planned.
Either way, you need to be able to adjust your plan.
Pivot Coaching Module Daily Execution
If today’s workload has more undertime than planned
Carriers Pivoting
Undertime you planned
for:
Today’s Actual
Workload
FTR Carrier on route 1
-1:00 -1:15
FTR Carrier on route 2
-:45 -1:00
FTR Carrier on route 3
-1:00 -1:25
PTF Carrier hours on FT route 4
5:15 4:20
Undertime Captured
-2:45 -3:40
Pivot Coaching Module Daily Execution – Adjusting Your Plan
If today’s workload has less undertime than planned
Carriers Pivoting
Undertime you planned
for:
Today’s Actual
Workload
FTR Carrier on route 1
-1:00 -:30
FTR Carrier on route 2
-:45 -:15
FTR Carrier on route 3
-1:00 -:30
PTF Carrier hours on FT route 4
5:15 6:30
Undertime Captured
-2:45 -1:30
However, if Standard Mail volume is curtailed, your original plan can be executed.
Pivot Coaching Module Daily Execution
Pivot Coaching Module Daily Execution – Adjusting Your Plan
Carriers Pivoting
Undertime you planned for:
Today’s Actual
Workload
Time equivalent for Standard Mail
Curtailed
Today’s Actual
undertime after
curtailing
FTR Carrier on route 1
-1:00 -:30 -:30 -1:00
FTR Carrier on route 2
-:45 -:15 -:30 -:45
FTR Carrier on route 3
-1:00 -:30 -:30 -1:00
PTF Carrier hours on FT route 4
5:15 6:30 5:15
Undertime Captured
-2:45 -1:30 -2:45
Assigning Pivots in DOIS
Use the radio button
to select your method
Use the Pull down box to select your
route
Assigning Pivots in DOIS
Hold the shift button down to assign multiple sections in a row at one time to a single carrier, or select Combine Sections to create a larger section.
Assigning Pivots in DOIS
Select the appropriate carrier.
If the assigned section projects OT.
Select the appropriate reason.
Route Pivoting Opportunity ModelRoute Pivoting Opportunity Model
DOIS Base= 44.52 routes per day
Earned Equivalent Routes = 41.42Actual Equivalent Routes = 43.00
Opportunity lost = 1.58 rtes per day