RESUME

Piyush JoshiPhone: +91-8007170498

PUNE, MaharashtraE-mail: piyush.joshi11@gmail.com

OBJECTIVE

To work in an environment where I can apply and build upon my technical , analytical

and managerial skills to add value to the products and services on which I undertake

the assignments.

OVERVIEW OF EXPERIENCE

7.9 years of work experience in Telecom ,VAS & IT domain with support, integration ,

Implementation ,service transformation, delivery and Release management.

Experience in project transition and Service delivery activities.

Implementation and transformation of new products in existence of old functional service.

Project management, incident management, change management , problem management

and release management skills (ITIL V3) .

Working as change manager and sometime implementer as well.

Telecom Business analyst.

Working on ITIL operations model and managing projects via PRINCE2 model.

End to End network design and flow definition.

Standalone discussion with client and vendors for their requirements also providing them

correct view as an expert.

Have 2 Years of ONSITE work experience with BASE - KPN, BELGIUM.

Having experience in various kinds of VAS nodes (SMSC, MMSC, VMS, CRBT, MCI, HSP)

Resume: Piyush Joshi

And other VAS nodes and services (online and Application based) as well .

Team management and mentoring.

Highly motivated and energetic self-starter with good analytical, organizational,

creative and communication skills. Ability to work independently as well as in a

team.

EDUCATION

B.Tech from TRUBA INSTITUTE OF ENGINEERING AND INFORMATIONTECHNOLOGY, BHOPAL, in June, 2008.

PROFESSIONAL EXPERIENCE

ORGANIZATION DESIGNATION DURATION1. Kiona Trainee June 2008 to Sep. 2009

2. OnMobile Operations Engineer Sept 2009 to June 2010

3. Ericsson India Global

Services Pvt. Ltd.VAS Engineer June 2010 to May 2011

4. HCL Technologies Software Engineer May 2011 to July 2012

5. Tech MahindraSenior Operations

EngineerAug 2012 to Till Date

CERTIFICATIONS

ITIL V3 foundation certified Certification in IP networks – Ericsson Certification course in embedded technology Prince-2 foundation certified

TECHNICAL SKILLS

Domain : Telecommunication & Value Added Services (Telecom,

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media, web)Programming Language : C/C++, Shell scripting, HTML,XML (Basic Knowledge)RDBMS : Oracle , PL/SQL (Basic)Operating Systems : UNIX /Linux, windows server 20XX,Product Knowledge : VMS, RBT, WAP Gateway, MCI, Voice portals, IVR, MCA, SMSC, MMSC, Billing, Charging, Data backup and various products.

VISAS

Schengen Visa – (Belgium work permit) valid from 1st Jan 2014- 29th Feb 2016

TECH MAHINDRA Aug 2012 – Till Date

Project : VAS Managed ServicesClient : BASE (KPN - Belgium) now TelenetRole : Senior Operations CoordinatorTeam Size : 8Technologies : Linux, Unix, Windows, Storage, Backup, Database.Telecom Products : SMSC, AAG(Acision Axis Gateway), AFG, HSP(High Speed Proxy), MMSC, Comverse VMS, ZTE VMS, Access 7, Hosted services,Onsite Work Period : “Feb 2013 to Till Now” Brussels, Belgium EU.

Details: From January 2014 to Present – Subject Matter Expert/ Team Lead

Responsibilities: 1.Managing VAS products and there stability. 2.Coordination with customer and vendors. 3.Implementing projects and suggesting Architecture. 4.Mentoring and guiding team. 5.Providing on-site support in data centers . 6.Practising ITSM model for daily operations. 7.End to End network design and flow definition. 8.Exposure in Telecom Pre-Sales domain. 9. Working as Change and problem manager for my department. 10.Implimentaion of new projects and involvement in transition activities. 12.Handling CRM issues new requirement’s and new release of extended features and integration with other nodes.

From September 2012 to December 2013 – Senior Operations Engineer Managing VAS services like SMSC,MMSC,VMS,WAP Gateway, WEB Services,

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WEB Servers (Apache TomCat) and third party services. Performed the role of transition coordinator for this project. Responsibilities: .

1. Troubleshooting problems related to MMSC, SMSC.VMS,WAP,Access7,RWS,Content Management, RMS WAP Gateway and other VAS Products

2. Project management and knowledge sharing.3. Providing L1, L2 and L2.5 support for all VAS services4. Performing change requests and operational requests.5. Implementing new systems, performing UAT.6. Following with 3rd party vendors clients and with other teams.7. Mentoring the team.8. Performing change management, problem management.9. Attending CAB and ECAB meetings.10. Working on ITIL model.

HCL TECHNOLOGIES May 2011– Jul 2012

Project : Comverse IDC Tier-3 Support Client : All Leading World Wide Telecom OperatorsRole : Software EngineerTeam Size : 7Technologies : Linux, Unix, Windows, SS7, Net Backup, StorageTelecom Products : SMSC, AAG(Acision Axis Gateway), AFG, HSP(High Speed Proxy), MMSC, Comverse VMS, ZTE VMS, Access 7, Hosted services,

Details: Providing Tier-3 technical support for the Comverse voice mail product. It includes the world wide support for the Comverse customers who own the voice mail system. The voice mail products included Insight-3, Insight-4 and Legacy voice mail system. Integration andimplementation of VMS system

Responsibilities:1. Providing Tier-3 technical support for all voice mail customers of Comverse2. Providing On Call support3. Catering to customer needs.4. Dealing with protocols like SMPP, SNMP, SMTP, SIPP, POP, SS7, INAP, CAP Etc..5. Customizing the solutions.

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6. End to end support for the voice mail system7. Performing change requests, upgrade activities.8. Working as change manager and problem manager.9. Partially performing Pre-Sales activites.

ERICSSON INDIA GLOBAL SERVICES PVT LTD June 2010-May2011

Project : National PlatformsClient : Sprint- Nextel ( Leading Telecom Operator in USA)Role : VAS EngineerTeam Size : 5Technologies : Linux, Unix, Windows, SS7, Net Backup, StorageTelecom Products : SMSC, VMS, MMSC, billing, charging, PSTN, PTT, IDENDetails:

Responsibilities:1. Monitoring of all VAS Nodes2. Managing SLA3. Field Engineering and Operations technician dispatch4. Interdepartmental referral/restoration coordination5. Intra/Interdepartmental escalation6. End to end trouble resolution ownership7. Post maintenance/upgrade block and drop monitoring8. Resource for Event Analysis Team9. Special events Management(common special events include high volume holidays

where high usage is anticipated prior to the event)10. Scheduled Maintenance Tracking11. Service Management Tool Monitoring

ON MOBILE GLOBAL LTD Sep 2009 – June 2010

Project : VAS servicesClient : Vodafone IndiaRole : Operations EngineerTeam Size : 15Technologies : Unix, Linux, Solaris, EMC, Net BackupTelecom Products : CRBT, MCI, MCA, Phone Backup, Mobile Radio, Juke Box, Subscription PAX

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Details:OnMobile is India's largest VAS and Data solutions provider for Mobile, Landline and Media Service Providers. Onmobile enables Service Providers, media houses, corporate, & merchants tooffer interactive services on any network technology to provide an enriched end-user experience.The Vodafone project was taken up to provide VAS services like CRBT, MCA, MCI, phone backup,short codes for Cricket, Entertainment, Bollywood, Astro and Fun.Responsibilities:

1. Providing first level support to the client and escalating the problem to second level if required.2. Interaction with Clients and team for delivery of services.3. All VAS short codes testing including voice & Data.4. Performing Pro-Active monitoring for all services nodes.5. Integration and implementation activities.6. Providing onsite support7. Coordinating with account managers.

PERSONAL DETAILS

ERSONAL INFORMATION Date of Birth : 8th May 1986

Father’s Name : Mr. Deepak Joshi

Email ID : piyush.joshi11@gmail.com

Marital Status : Married

Gender : Male

Languages known : English, Hindi, Marathi

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