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Pipelinesafety andemergencyinformationfor our neighbours.
Pipeline safety:A shared responsibility
1-877-420-8800
Call or Click Before You Dig.
Before digging on or within 30 metres(100 feet) of any pipeline right-of-way,contact your local one-call centre.
Alberta1-800-242-3447
Saskatchewan1-866-828-4888
Manitoba1-800-940-3447
Ontario1-800-400-2255
Quebec1-800-663-9228
For more than 65 years,Enbridge has transported anddistributed the energy NorthAmericans count on. We’re proudto be recognized as one of theGlobal 100 Most SustainableCorporations in the World.As a transporter of energy,we operate, in Canada and theU.S., the world’s longest crude oiland liquids transportation system.We also have a significant andgrowing involvement in naturalgas gathering, transmissionand midstream businesses,and an increasing involvementin power transmission.
In case of emergency:
Please find a safe place to call911 and then call Enbridge at
How to reach us:
Enbridge Inc.1-780-420-5210
Public Awareness Hotline(Non-Emergency Calls Only)
Phone1-877-640-8665
MailPublic Awareness Advisor10130 103 St NWEdmonton, ABT5J 3N9
Website
Facebookfacebook.com/enbridge
enbridge.com/cdnpublicawareness
1Keeping in touch
Keeping in touch with you is veryimportant to us. That’s why we contactthose neighbours who live near ourpipelines on an ongoing basis. It’san opportunity to share importantinformation, hear about your experiences,respond to your questions and to updateyou on Enbridge’s safety, integrity andmaintenance programs.
Open lines of communication
We always appreciate hearing from you.This brochure contains phone numbersyou can use to call us, as well as importantinformation about living and workingnear our pipelines and what to do in anemergency. Please take a few minutesto review the brochure with your familyand then store it in a convenient place.
Neighbours down the line
Enbridge employees live near youand work with you every day, andmillions of people depend on the liquidhydrocarbons we transport. Keepingthe pipelines safe for everyone is ourmost important job. Our pipelines meetor exceed high government standards,and over a half-century of experiencehas proven that pipeline transport is thesingle safest method of oil and petroleumtransport available.
The Enbridge system doesn’tjust run through communities—it connects them.
Life takes energy
At Enbridge, we exist to help fuelthe quality of life for millions of peopleacross North America. Whether itis oil, gas or renewable power, ourNorth American energy networkconnects millions of people withthe energy that fuels everythingthey do, every day.
We transport energy
Before energy can powerpeople’s lives, it has to reach them.Enbridge answers that need with asophisticated transportation networkfor the oil, liquids and natural gas thatfuel your family vacations and warmyour home. We also have a growingability to move the electricity thatkeeps you connected. And in all wedo, we take pride in an outstandingrecord of safety.
We distribute energy
Enbridge owns and operatesCanada’s largest natural gasdistribution company. For more than165 years, we have provided safe,reliable service in Ontario, Quebec,New Brunswick and New York State.
We generate energy
We never stop thinking about thefuture of energy and sustainability.That’s why we’re one of the largestrenewable energy companies inCanada. Our green energy assetsin Canada and the U.S. produceenough power to supply morethan half-a-million homes with theelectricity they need to do laundryor surf the Web.
Good workingrelationshipsbetween Enbridgeand neighboursalong our ROWare essential topipeline safety.
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MinotMinot
ME
XIC
O
UNITED STATES OF AMERICA
CANADA
SarniaChicago
Edmonton
Regina
Fort McMurray
Fort St John
Zama
Blaine
Great FallsPortland
Lethbridge
Salt Lake City
Seattle
Casper
Denver
WoodRiver
Patoka
Kitimat
NormanWells
RowattGretna
Clearbrook
Cromer
Flanagan
Hardisty
Calgary
Montreal
Ottawa
Bu�alo
Toledo
TulsaCushing
Houston
Cheecham
OttawaSuperior
Toronto
SarniaChicago
Edmonton
Regina
Fort McMurray
Fort St John
Zama
Blaine
Great FallsPortland
Lethbridge
Salt Lake City
Seattle
Casper
Denver
Patoka
NormanWells
RowattGretna
Superior
Clearbrook
Cromer
Flanagan
Hardisty
Calgary
Toronto
Montreal
Ottawa
Bu�alo
ToledoPhiladelphiaPhiladelphia
TulsaCushing
Houston
Cheecham
WoodRiver
Kitimat
BoiseBoise
Las VegasLas Vegas
New OrleansNew Orleans
Enbridge Inc. and Enbridge Income Fund Holdings Inc.Headquarters, Calgary, Alberta, Canada
Enbridge Energy Partners, L.P. and Midcoast Energy Partners, L.P.Headquarters, Houston, Texas, USA
Enbridge Gas Distribution HeadquartersToronto, Ontario, Canada
Wind Assets Waste Heat Recovery
Solar Assets Rail
Geothermal Assets Trucking
Storage
Close to 100 unique commoditytypes are transported withservice provided to morethan 100 different shippers.
Liquids Systems and Joint Ventures
Natural Gas Systems and Joint Ventures
Power Transmission
Gas Distribution
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Enbridge is Canada’s largest transporter of crude oil, withapproximately 25,420 kilometres (15,795 miles) of pipe inthe mainline across North America.
Our operations
Pipelines in Enbridge’s mainline system are regulated by the National Energy Board (NEB).
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Existing system
Through six adjacent pipelines with acombined design operating capacity ofapproximately 2.6 million barrels per day,the mainline system transports variousgrades of crude oil and diluted bitumenfrom western Canada to the midwest USand eastern Canada.
Above ground facilities
Enbridge owns and operates severalabove ground facilities along its crudeoil pipeline systems. Crude oil storagefacilities are used to safely store andtransport crude oil to refineries and othermarked destinations via pipeline. Pumpstations increase pressure in the pipelineto maintain flow and are monitored 24/7by Enbridge’s control centres. Valve sitesare located along the pipeline right-of-way(ROW) and may be used to control theflow of products in the pipeline.
Enbridge has established a significant presence incontract crude oil storage across North Americain recent years.
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Our pipelines meet or exceedgovernment standards, and overa half-century of experiencehas proven that pipelinesare the single safest methodof transporting petroleumproducts and natural gas.
Pipeline safety
As a neighbour, you also make animportant contribution to the team. Byobserving right-of-way safety precautions,and keeping in touch, you can help preventincidents and minimize their impacts.
From the ground up
While our pipelines are buried out of sightbeneath the ground in the right-of-way(ROW), we never lose sight of the biggerpicture of our potential impact on theair, water and land around us, and ourresponsibility to preserve all elementsof our environment.
In fact, our activities–everything frompipeline design, construction, testing,maintenance, operation and safetypractices–are subject to governmentregulations, which we meet or exceed.
When we do disturb the ground, everyeffort is made to restore the land to itsoriginal condition and to protect thequality of the air and water that sustain us.
We constantly monitor all of our activitiesand take every precaution to make surewe protect the environment.
Protecting your community
Enbridge has a wide range of programsto safeguard the integrity of the pipelinesystem that runs through your land or nearyour community.
We invest heavily in the tools,technologies, people and strategies weneed to make sure the pipeline networkshave the strength and fitness needed todo the job safely and reliably.
Safety in processes and technologies
From the purchase of high quality steel pipemanufactured to meet stringent criteria,to the cathodic protection system weemploy to prevent corrosion once the pipeis installed, Enbridge makes the safety of
Enbridge takes seriously its responsibilityfor safe pipeline operation. Beingresponsible for pipeline integrity,however, does not mean working alone.We work year-round to provide safe,reliable operations, and we regularlycommunicate important information tolocal governments, community fire andpolice services, utilities, contractors,neighbours and tenants.
Preparedness means developingintegrated response plans based on opencommunication and teamwork. Enbridgeworks with local fire and police services sothat they have the information they requireto respond to an emergency. We holdregular training exercises in selectlocations throughout the year to keepemployees’ skills fresh, and to maintainstrong and effective coordination withlocal emergency responders.
the system a priority before and during itsoperation. The processes and technologieswe use to prevent and detect leaks include:
• The careful selection and testingof pipe prior to and during themanufacturing process
• X-ray or ultrasonic testing of all weldsmade to a mainline pipeline sectionduring its construction
• Sophisticated monitoring and controlsystems that operate around the clock,365 days a year
• Research and development ontechnologies designed to preventcorrosion and cracking
• Tests to confirm pipeline integrityon new pipelines/systems
• The use of durable coating systemsand cathodic protection (use of lowvoltage electric current) to protectpipe from external corrosion
• The use of increasingly sophisticatedin-line inspection technologies tomeasure the size and location ofeven minute changes in the integrityof every line in our system
Safety in people and practices
In addition to developing and puttingthe right processes and technologiesinto place, the right people and practicesalso drive our efforts to keep the pipelinesafe. Our initiatives include:
• Regular pipeline ROW patrols byaircraft and in some areas by land
• Investigative dig programs to affectpipeline integrity
• Meeting and exceeding industrystandards and regulations
• Public awareness education
• Research and development
• The stationing of emergency responsestaff and equipment at strategiclocations along the pipeline route
Respecting the environment
Whether it’s plant life, wildlife, soil, freshwater or historical artifacts, in every aspectof our business we work hard to preservethe natural balance of your land. To do that,we plan very carefully from start to finishon any project, making sure our peopleknow what’s expected, talking to you, andimplementing programs in place that willhelp to protect the environment.
The way we do business
At Enbridge, Corporate SocialResponsibility (CSR) is about values andthe extent to which these values drive ourdecisions–from how we incorporate safety,reliability and environmental protectioninto every aspect of our operations; to howwe deliver economic and social benefitsto our communities; to how we treat ouremployees and stakeholders; to ourinvestments in innovation.
In carrying out our work, it’s ourresponsibility to manage our environmental,social and economic impacts and to beaccountable for our performance. We knowthat we must work hard to earn public trustby basing our actions on our values – Safety,Integrity and Respect—and by delivering onour commitments. Our values are the basisof everything we do, who we are, who westrive to be, and how we do business.
To read more on Enbridge’s social andenvironmental performance, including theprogress we made and the challenges wefaced, please visit csr.enbridge.com
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8Damage prevention
Recognizing your important contribution,Enbridge is committed to dealing fairlyand consistently with everyone wholives and works along the pipeline route.
This relationship began when wenegotiated the original easementagreement. The year the originaleasement agreement was negotiatedvaries across the pipeline system and isdependent on the year of initial pipelineconstruction. As growth continued,additional pipelines were installed andin some situations the original ROWbecame full, requiring an additionaleasement to be negotiated.
In return for compensation, Enbridgewas granted the right to use the ROWfor constructing, operating andmaintaining its pipelines.
Neighbours, in turn, help to protectthe safety of the line by abiding by theagreement and all government regulationswith respect to excavation, constructionor other activities over or near pipelines.
The National Energy Board (NEB)Safety Zone
If you are planning to excavate usingpower operated equipment or useexplosives within the 30 metre (100 feet)safety zone, you must contact Enbridgefirst and obtain permission. Pleasecontact us using the information listedon the last page of this brochure. We willwork with you so that you may completeyour work safely.
NEB requirements
Excavation and construction activitiesin the vicinity of the Enbridge pipeline(s)are subject to the legal requirementsof the National Energy Board Act and
Enbridge is committed todealing fairly and consistentlywith everyone who lives andworks along the pipeline route.
Understanding the Right-of-Way(ROW)
A ROW is a strip of land of varying widthsthat contains one or more pipelines.The actual width of the ROW in your areawill be noted in your specific easementagreement. The ROW:
• Allows our workers access forinspection, maintenance, testingor emergencies
• Identifies an area that restricts certainactivities to protect public safety
While permanent pipeline markers arelocated at roads, railways and otherintervals along the ROW, these show onlythe approximate location of the buriedpipelines. The depth and location ofthe pipelines vary within the ROW. TheROW exists in many kinds of ecosystemsfrom river crossings and cultivated fieldsto sub-Arctic tundra and urban areas.Because of this, there is no distinct lookto the ROW.
Easement agreements
Good working relationships betweenpipeline companies and the propertyowners and tenants along the ROWare essential to the safety and reliabilityof the pipeline system.
For decades, we’ve been developing andmaintaining constructive relationshipswith thousands of neighbours like you.
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the National Energy Board PipelineCrossing Regulations, Parts I and II.
The general requirements of the PipelineCrossing Regulations do not apply to:
• An excavation caused by the pipelinecompany or its agents, or
• Activities, other than the constructionor installation of a facility, that disturbless than three-tenths of a metre (onefoot) of ground below the initial gradeand that do not reduce the total coverover the pipe
Part I of the Pipeline Crossing Regulationssets out in more detail the conditionsunder which excavation and constructionactivities near the ROW can beconducted safely. Part II establishes theresponsibilities of the pipeline companyto the person proposing or conductingthe activity and to the NEB.
We’ll be there
To protect public safety and reducethe risk of pipeline damage, you mustcontact us at least three working daysbefore beginning an excavation usingpower operated equipment on or within30 metres (100 feet) of the ROW, or usingexplosives near the ROW. We will helpyou avoid problems and delays by:
• Acquainting you with the 30 metre(100 feet) safety zone on either sideof the ROW, and providing guidelinesfor excavation and blasting
• Helping you obtain written permissionfor excavations on or within 30 metres(100 feet) of our pipeline ROW
• Locating and marking our pipelines
• Ensuring an Enbridge fieldrepresentative is on site
For installations across the ROW, writtenpermission is required. Once a writtenrequest is received, we will contact youwithin 10 days.
30 metre(100 feet)
safety zone
DEPTH OF COVER OVERPIPELINE(S) MAY VARY
30 metre(100 feet)
safety zone
RIGHT OF WAY
Enbridge is regulated by the NEB and must comply with specific pipeline standards and regulations.In addition to the ROW where the pipeline is located, the NEB has established a 30 metre (100safety zone on either side of the ROW to protect the pipeline, the environment and you.
feet)
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Other activities on the ROW
If you plan to carry out certain activities onthe ROW, you must consult with Enbridgebefore moving ahead. Approvals for somefacilities may take longer, so plan ahead.This includes calling us in advance whenyou want to:
• Install fence posts
• Use explosives
• Construct roads, paving, parking,driveways, ditches, railways, overheador underground utilities or other facilities
• Deep tillage exceeding 45 centimetres(18 inches) in depth
• Encroach on the ROW with servicesor other facilities
• Build a berm
• Stockpile materials
• Conduct a ground disturbanceexcavation
Operating vehicles or mobileequipment across the pipeline ROW
Enbridge routinely permits the operationof agricultural vehicles and equipmentacross the pipeline ROW for the purpose
of normal farming operations such ascultivation, planting and harvesting.However, with the advent of largerand heavier agricultural vehicles andequipment, Enbridge has developedthe Agricultural Vehicle & EquipmentScreening Tool to help identify thoseexceptional circumstances where furtherdetailed assessment may be required toensure that larger agricultural vehicles orequipment can safely cross the EnbridgeROW. The Enbridge Agricultural Vehicle &Equipment Screening Tool was developedwith this objective in mind.
Rest assured that this tool is in no waymeant to transfer Enbridge’s portion of itsresponsibility and liability for safe pipelineoperations to our neighbours. It is simplya tool that will assist us in identifying andpreventing potential safety issues beforethey arise. This tool should only be used toevaluate equipment crossing Enbridge’spipelines and does not provide any formof approval for excavations other thanploughing or tilling to a maximum depthof 45 centimetres (18 inches) across theEnbridge ROW.
Damage prevention(continued)
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Call or Click Before You Dig
We know that sometimes work needsto be done on or near the pipeline. That’swhy we offer Call or Click Before You Dig,a free pipeline location service.
Within three working days of your request ,an Enbridge representative will be at yourdoor, ready to mark the exact location ofthe line. Please see the last page for thenumber in your area.
Five step safety checklist
If you are planning to conduct work onor near an Enbridge ROW please followthis five step safety checklist:
your drainage proposal will allow us toassess your work and set safe workprocedures when working within thepipeline ROW or within the 30 metre(100 feet) safety zone. Please callus at one of the telephone numberslisted on the last page.
If you are planning to install drainagetile, design drawings must be submittedearly for review and approval. In certaincases, a header installation may bepreferred in order to reduce the numberof crossings and excavation activity withinthe ROW. Enbridge may reimburse youfor any additional costs incurred dueto the presence of the pipeline(s). Anyproposed cost sharing must be approvedby Enbridge prior to installation.
Reporting suspicious activity
If you notice any suspicious or unusualactivity on or near the pipeline ROW,please contact Enbridge immediatelyto safeguard public safety and securityof the pipelines. Your call is alwaysappreciated. Suspicious or unusualactivities could include:
• Inquiries or questions being askedabout Enbridge pipelines, facilitiesor employees that do not relate tonormal operations
• Threats being made or acts ofvandalism against Enbridge pipelines,facilities or employees
• Surveillance by an individual or groupwhich involves taking pictures, videosor monitoring facilities with binoculars
• Abandoned packages, equipmentor vehicles left near Enbridge pipelinesor facilities
1 Plan your activity—Identify theprecise location of your work,check records for evidence ofother buried utilities.
2 Contact your local one call centre.
3 Be on-site when the pipeline isbeing located and ensure allother buried utilities are located.
4 Immediately notify Enbridgeat 1-877-420-8800 if you comeinto contact with the pipe orits coating.
5 Always follow the instructionsof an Enbridge representative.
Drainage improvements
If you are planning to improve drainageacross or within the ROW, consult withus first. Early communication will helpin the approval process required forinstalling tiles, ditching, grading ordeep tillage exceeding 45 centimetres(18 inches). Consulting with us regarding
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Protecting the air, water andland in your community is animportant part of our job.
Emergency information
In an emergency
Pipelines have been proven as thesafest transportation mode for energycommodities. Pipeline leaks are rarebut can happen for a number of differentreasons. Statistics show that third partydamage is one of the most commonreasons for pipeline leaks or ruptures,which underscores the importance ofCall or Click Before You Dig programs.
The liquid hydrocarbons in Enbridge’spipeline system are flammable, and arepotentially hazardous and explosiveunder certain conditions.
Pipelines can also leak as a result ofa defect or some other type of pipewalldamage. Internal inspection tools areused to detect potential pipe problemsin advance, which enable companiesto perform investigative digs and repairthe damage. Since some commoditiesare more flammable than others,a pipeline leak or rupture will havedifferent consequences dependingon the commodity being transported.
Hydrocarbon products such as naturalgas liquids or petroleum products arevery flammable, and will catch fire fromeven the smallest spark or ignition source.Crude oil is also flammable under certainconditions and can pose an environmentalthreat if large volumes escape.
It’s important to know what to do if yoususpect pipeline operations have beendisrupted in any way.
Given our thorough maintenance, testing,training, monitoring and safety programs,a pipeline leak is unlikely; however, if onewere to occur, it’s important that you knowthe warning signs and how to respond inthe event of an emergency.
Know the warning signs
For pipelines carrying liquid hydrocarbons,each product has individual characteristics.This means that the warning signs can varydepending on the product involved.
You might see…
• A moist patch or pool of blackliquid…it may be crude oil
• A moist patch or pool of lightbrown or yellow liquid…it may besynthetic crude oil or condensate
• A steam-like cloud, or a frost-likeappearance on the ground…it may be a natural gas liquid
You might hear…
• A roaring, blowing or hissingsound…it may be a pipeline leak
You might smell…
• An odour similar to gasoline ordiesel fuel…it may be a refinedoil product
• An odour similar to gasoline, butmuch stronger and less pleasant…it may be natural gas liquid
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What not to do in an emergency
• Do not touch any liquid or vapourthat may have come from the pipeline
• Do not drive into the area or startyour car
• Do not light a match
• Do not turn on or off anything thatmay create a spark, including cellphones, telephones, light switches,vehicle alarms and flashlights
• Do not operate pipeline valves
Local public safety officials will determinewhether residents should evacuate orshelter-in-place. Residents may be askedto evacuate if it is no longer safe to be inthe area or to shelter-in-place if there issomething unsafe in the environment.
If you do not know the location ofthe pipeline leak, shelter-in-place:
• Immediately go indoors and closeall windows and outside doors
• Take shelter in the room with theleast amount of windows and vents
Em
ergencyinform
ation
What to do in an emergency
If you see, smell or hear any of thewarning signs, please immediately dothe following:
1 If you can do so safely, turn offany mechanized equipment.Move as far away from the leak aspossible in an upwind direction.
2 Avoid contact with escapingliquids and gases.
3 Call 911.
4 Call the toll-free, 24-hourEnbridge emergency number at1-877-420-8800.
5 Follow instructions providedto you by Enbridge and localemergency responders.
Emergency information(continued)
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• Keep phone lines open so that youcan be contacted by emergencyresponse personnel
• Stay tuned to local radio and television(battery-operated) for possibleinformation updates
• Turn off any appliances or equipmentthat circulate air such as exhaustfans, gas fireplaces, gas stoves,and heating ventilation and airconditioning (HVAC) systems
• Turn down furnace thermostatsto the minimum setting
• Even if you see people outside,do not leave until told to do so
Enbridge response to an emergency
We constantly monitor all of our activitiesand take steps to protect the environment.
Immediate response
In the event of an incident, our emergencyplan will immediately go into effect. Enbridgewill work with local emergency respondersto identify and resolve the issue.
Personnel from Enbridge’s control centrehave the ability to immediately shut downand isolate sections of the pipeline. Localemergency responders will be notified.They may secure the area and moveresidents to a safe location dependingon the situation. Our trained emergencyresponse crews will arrive to deal withleaked material and repair the damaged pipe.
Restoring spill sites
Protecting the air, water and land in ourcommunities is an important part of our job.Enbridge personnel are trained to containand clean up leaks using a variety of leadingedge technologies. Personnel with safety
and environmental equipment are locatedat strategic intervals along the pipeline, to beclose to your community and many others.
Containing product, repairing any damage,cleaning the site and returning the area asnear as possible to its previous state is part ofour commitment to you and your neighbours.
Enbridge response training
Regular training and rigorous qualificationprocedures for pipeline workers facilitatessafe and efficient operation of our pipelines.Employees throughout our business unitsparticipate in regular emergency responsedrills and simulations to test and improveprocedures. Also, emergency and crisispreparedness plans help to minimize theimpact of an incident and form part of ourcompliance with regulatory requirements.
Emergency response training exercisesare a key part of our emergency responsepreparedness. Response personnel receiveregular classroom and field demonstrationtraining. Frequent exercises are criticalto maintaining response readiness.
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We appreciate your calls, any timeof the year, any time of day.
This page contains importantphone numbers you canuse to contact an Enbridgerepresentative.
If you have any comments orquestions, please contact us.
Here’s how:
In case of an emergency, please finda safe place to call 911 and then callEnbridge at: 1-877-420-8800
For public awareness inquiries:
1-877-640-8665 [email protected]
For landowner representatives call toll-freeor collect, the number for your area:
Western RegionAlberta and Saskatchewanwest of and including Loreburn1-877-449-2689 (Toll-Free)
Central RegionSaskatchewan east of Loreburn and Manitoba1-306-791-8181 (Collect)
Eastern RegionOntario1-800-668-2951 (Toll-Free)
Quebec1-800-665-1766 (Toll-Free)
How to reach us
For questions regarding Enbridge easementagreements, general operations or if youneed to plan construction, fencing, digging orexplosives use, please call collect the numberfor your area:
Western CanadaAlberta, Saskatchewan, [email protected] (Collect)
Eastern CanadaOntario and Quebec (Request ROW Services)[email protected] (Toll-Free)
More information can also be found online at:enbridge.com/damageprevention
Before performing any ground disturbanceon or within 30 metres (100 feet) of a pipelineright-of-way, contact your local one-call centreas follows:
orAlberta1-800-242-3447
Saskatchewan1-866-828-4888
Manitoba1-800-940-3447
Ontario1-800-400-2255
Quebec1-800-663-9228
Links to more information
National Energy Boardneb-one.gc.ca
Canadian Energy PipelinesAssociation (CEPA)cepa.com
Enbridge Pipelines Inc.enbridge.com
Awards & recognition
Global 100 Most Sustainable Corporations in the World
Best 50 Corporate Citizens in Canada
Canadian Council for Aboriginal Business- Silver Level PAR Certification
Canada’s Top 100 Employers
Dow Jones Sustainability Index (World and North America)
Know who to call in an emergency. Peel and place this cling sign on a flat surface, like a window.
In an emergency call 9-1-1 then call Enbridge at 1-877-420-8800Enbridge Pipelines Inc.
Before performing any ground disturbance contact your local one-call centre as follows:
Alberta 1-800-242-3447Saskatchewan 1-866-828-4888Manitoba 1-800-940-3447Ontario 1-800-400-2255Quebec 1-800-663-9228
or
Enbridge Pipelines Inc. 2015Enbridge Southern Lights GP Inc.Public Awareness Program
