A Division of Health Care Service Corporation, a Mutual Legal Reserve Company,an Independent Licensee of the Blue Cross and Blue Shield Association

Pipe Fitters Local Union #211

Thirteen of the most common treatments associated with freestanding ER’s were also among the 20 most common for urgent care clinics. In cases in which the type of procedure overlapped, the total price per visit was 13 times higher in freestanding ER’s.

The study was funded with a grant from the Texas Medical Center Health Policy Institute, with researchers from Rice, Baylor College of Medicine, the University of Texas Health Science

Center at Houston, the Michael E. DeBakey VA Medical Center and BCBSTX.

Free Virtual Visits

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Non-Emergency Medical Conditions

When to Use Virtual Visits

• Allergies• Cold and flu• Earache• Fever• Headache

• Insect bites• Nausea• Pinkeye• Sore throat• And more …

Pediatric Care• Cold and flu• Earache• Nausea

1Judy Mottl, FierceMobileHealthcare.com, June 29, 2014 2BCBSIL Analytics Team, July 2017; savings based on allowed amounts3Merritt Hawkins 2017 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates 4Based on 14,000 MDLIVE consultations, June 2017 5CDC and National Institutes of Health, 2014, http://www.cdc.gov/mentalhealth/basics.htm

The Time for Virtual Visits Is Now……A virtual visit is, on average:$70 less than an in-person PCP visit$130 less than an urgent care visit$730 less than an emergency room visit2

Average wait time to schedule a new-patient visit in a large city: 24 days3Average wait time for a virtual visit: 20 minutes4

Pipe Fitters Local 211 is providing virtual Visits FREE to the member.Call: 800-770-4622 (save it to your favorites now)

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• FOUR OUT OF FIVE smartphone users would like to interact with a health care provider via mobile phone1

7MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers.

Note: Service availability and communication mode dependent upon member’s location at time of service.

How Virtual Visits Work

BY ONLINE VIDEO

Visit MDLIVE’s website and log in with username and password

Automatically connect with an available doctor via online portal or schedule a future appointment

Call MDLIVE customer service 24/7/365

Speak with a care coordinator to confirm a virtual visit is appropriate and be directed to a list of eligible doctors to select from

Automatically connect with an available doctor or schedule a future appointment

BY TELEPHONE

BY MOBILE APP

Log in to mobile app with username and password

Automatically connect with an available doctor via smartphone or schedule a future appointment

Receive system assistance to confirm a virtual visit is appropriate, and view a list of doctors using specialty, language, gender, location or next available doctor criteria

Receive system assistance to confirm a virtual visit is appropriate, and view a list of doctors using specialty, language, gender, location or next available doctor criteria

8MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. “Sophie” and the online virtual assistant are owned and operated by MDLIVE.

Register Via Online Assistant Sophie

Text BCBSIL to 635483. Tap the link to connect to Sophie.

Tap Let’s Chat to launch registration with Sophie.

9MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers.

*Member will need BCBSIL ID card available to register from mdlive.com.

One-Time Account Activation from MDLIVE Website

Screen images are for illustrative purposes only.

Follow the prompts:• Member Registration*• Verification• Create Profile• Security Settings• Sign-Up Complete

Visit mdlive.com/bcbsil and click Activate Now

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BCBSIL Mobile App

Choose Find Care in the app to enter Blue Access for MembersSM (BAMSM) to find doctors, view cost estimates and more

To download the app, go to Google Play or App Store or text BCBSILAPP to 33633

Accessing your data and Provider Finder®

11ILLUSTRATIVE PURPOSES ONLY

Go to bcbsil.comand log in to Blue Access for MembersSM (BAM)

Enter your User Name and Password, or click “Register Now” if you are anew user

Provider Finder® OverviewHow much will a procedure REALLY cost you?• The Provider Finder shows expected out-of-pocket costs for

1,600 specific procedures*• Based on actual benefit plan and BCBS contracted amounts • Shows how much deductible / out-of-pocket amounts remain,

even spending accounts

• Quality designations for facilities and physicians• Enhanced provider demographics• Customizable search, maps and directions• Patient reviews on physicians• Information about alternative locations

*Cost information available upon log-in for members of PPO / CDHP plans

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Cost Estimate: MRI of the Brain

13ILLUSTRATIVE PURPOSES ONLY

Member-specific estimated out-of-pocket cost results for each facility

Expected cost range for you and PF 211 forthis type of MRI

Provider Profile

14ILLUSTRATIVE PURPOSES ONLY

Provider contact information

Overview for member

Patient ratings and reviews

Industry quality rating

Provider’s medical group and hospital affiliations

Foreign languages spoken by providerand / or staff

Industry awards and recognitions

Office hours

Provider specialtyand areas of expertise

Provider’s education