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A

PROJECT REPORT

ON

MARKET RESEARCH FOR INFORMATION COMMUNICATIONTECHNOLOGY PRODUCT PORTFOLIO

AT

HCL INFINET LIMITEDVIMAN NAGAR, PUNE

SUBMITTED TO

SINHGAD TECHNICAL EDUCATION SOCIETYS

SINHGAD INSTITUTE OF MANAGEMENT ANDCOMPUTER APPLICATION, PUNE - 411041

BYPINAKI BANERJEE

POST GRADUATE DIPLOMA IN MANAGEMENT2008-10

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DECLARATION

I, the undersigned, hereby declare that the Project Report entitledMarket Research For Information Communication Technology(ICT) Product Portfolio written and submitted by me to theSinhgad Institute Of Management And Computer Application,Pune in partial fulfilment of the requirements for the award of degree of Post Graduate Diploma In Management under theguidance of Mr. Ravi Phadke is my original work and theconclusions drawn therein are based on the material collected bymyself.

Place : Pune Pinaki Banerjee

Date: Research Student

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ACKNOWLEDGEMENT

It is a humble brief that any project work cannot be carried out withsuccess by a single person. Many other personalities helped me toapproach this project and it is my first duty to express my heartygratitudes to them.

I am very thankful to Mis. Bhagyashree( AM ),Mr. Vikrant BhagatSir(Key Accounts Manager) and Mr. Shanil Daga (Key AccountsExecutive) for every possible help given during my summertraining. It would have been difficult to carry out my summertraining without their guidance and support.

I would like to express my special thanks to them for valuableguidance and entire attention towards me right from the beginningof this assigned work.

I am very grateful to Mr. Ravi Phadke for his extreme guidance forthe project and giving me an opportunity to complete my projectwork.

I would like to express my indebtedness to all for guiding me forthe project development.

With Regards:

Pinaki Banerjee

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INDEX

CHAPTERNO.

CONTENTS PAGENO .

1 Executive Summary 9-11

2 Introduction to the Topic 12-20

3 Objective of the Study 21

4 Companys Profile 22-31

5 Research Methodology 325.1 Research Methodology 335.2 Research Approach 33

5.3 Research Design 345.4 Sampling Units 355.7 Sampling Size 365.8 Research Tool 365.9 Research Duration 375.8 Data Collection 37

6 Analysis & Interpretations 40-46

7 Project Findings & Recommendations 47

8 Recommendations 49

9 Conclusion 50

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CHAPTERNO.

CONTENTS PAGENO .

10 Annexures11.1 Questionnaires 52

11 Bibiliography 53

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FIGURE NO. PAGE NO.1 15

2 233 274 30

TABLE NO. PAGE NO.1 43

CHART NO. PAGE NO.1 152 243 284 295 306 417 428 439 4410 4511 46

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EXECUTIVE SUMMARY

The project titled Market Research For InformationCommunication Technology (ICT) Product Portfolio being carriedout for HCL INFINET LIMITED , PUNE

HCL Infinet Limited is the part of HCL group of companies. Its

an Indias leading system integra tion organization . The total

revenue generated by HCL group is $5 Bn and the net incomefor a HCL group is approx. $425 Mn.

The use of ICT increases rapidly all over the world

with continuous improvement in technologies , which is good

for HCL INFINET. Now a days ICT has assured to be a great

importance . Companies are more inclined towards the use of

ICT in every sector because of time saving and security purpose.

As far as Research Methodology is concerned a

sample of 100 companies has been taken . It is assured that data

collected are fresh i.e the data is unbiased.

The main objective of this project is to make the

company(HCL) aware about various ICT requirement of different

other companies to be fulfilled.

My responsibilities as a Management Trainee is to

make HCL aware about different ICT requirement or uses of

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companies & providing them a contact so that the queries can be

handled more efficiently.

In this project the great emphasis is given to the areaslike Chakan , Hinjewadi , Baner , Aundh where I am able to find

large number of companies which suits there requirements.

I hope HCL Infinet Limited ,pune will recognize this as

well as take more references from this project report .

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introduction

Market Research call for an understanding of the total ICT uses of

the companies , the elements of which includes TYPE OF BROAD-BAND CONNECIONS , NETWORK MONITORING SYSTEM ,MPLS ,VPN , SERVER COLOCATION and BRANCHES OFCOMPANY. As a management trainee we are responsible to giveall the related information about the various types of ICT uses of the company.

ICT uses involves all the information which the particularcompany recently using or is planning for future.

1) SERVICES OR BASIC THEORETICAL CONCEPTS

Before going forward its better to understand some of the servicesgiven by HCL Infinet :

1.1) WIRELESS BROADBAND CONNECTION SERVICES.

1.2) MANAGED NETWORK SERVICES.

1.3) WHAT IS MPLS?

1.4) DATA CENTRE COLOCATION SERVICES.

1.5) VIRTUAL PRIVATE NETWORK SERVICES

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1.1) WIRELESS BROADBAND SERVICES

HCL Infinet provides wireless last mile access for its Internet &VPN services. The last mile is used for extending the connectivityfrom HCL Infinet's Point of Presence from its POPs across India.

The provisioning of this last mile is done through HCLINFINET's Wireless Broadband (WBB) base stations located at

each POP, which connect to the CPE installed at the customerpremises.

The CPE is a radio modem given to the customer on a "rightto use' model under wireless broadband services. At customer endfollowing components complete the Wireless link - Directionalantennae, Mast, Cable, Transceiver, indoor Radio modem (CPE).At our POP end the similar setup is there along with indoor point-to-multipoint BTS with sectoral antennae.Since HCL INFINET uses a licensed band spectrum to providewireless broadband services, the equipments in that specific bandneed to be owned by the spectrum license holder (HCL INFINET),therefore the delivery of wireless broadband is a 'service'. Theequipment is installed at the customer's location on charging onetime rental from the customer. However, the equipments continuesto be the property of HCL Infinet, which shall be returned when thelink is surrendered.

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1.2) MANAGED NETWORK SERVICES

IT today is closely aligned with Business objectives. IT is a crucial

aspect of most organizational operations. One of the biggestconcerns is business continuity; companies rely on its informationsystems to run its operations. If a system becomes unavailable,company operations may be impaired or stopped completely. It isnecessary to have a control over the IT infrastructure and ManagedNetwork Services provides a proactive control in order to minimizeany chance of disruption.Network Management Service (NMS) are highly sophisticated tools

used by service providers to provide a secure architecture forproactive remote network monitoring and management of variousnetwork elements like Links, routers, switches, servers, laptops,PCs, storage, and also high end applications like Exchange, SQL,Oracle etc.A 24x7x365 environment of constant monitoring enables thecustomers to have a proactive approach to avoid any businesscritical outage. NMS is capable of giving reports of various trends

and incidents in the network by the analysis of which the ITManager to optimize the network and reduce the huge cost of ITinfrastructure and IT manpower. The root cause of any criticalincidents in the network causing any business loss can be identifiedwithin minimum possible time and prompt action can be taken toput back things into track. NMS helps to maximize the network availability, decrease the likelihood of serious outages, and alsoprovide the information to help optimize network performance.More than just a monitoring tool, Network Management Service(NMS) supplies ongoing, expert reports to the IT manger foranalysis of network quality and availability providing vitalstatistical reports, and proactive network assistance. As an NMScustomer, you will decrease the chance of network downtime,reduce recovery time, and optimize network performance.

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FIG NO. 1

Future Of NMS :The Network & IT infrastructure in an organization have come tothe fore and have finally been recognized an important part of theoverall Business functions.No wonder that the IT budget and plans of enterprises are beingaligned to its Core Business Strategy. Almost all the processes in

the organization are automated today with more and more numberof computers being put on the network. New bandwidth hungryapplications like CRM, ERP, Intranet, voice etc are chewing up thebandwidth creating congestion on the network and resulting inservice degradation.In this scenario, the only guarantee one can have is that if thenetwork infrastructure is not managed proactively, it will lead tobusiness loss. Since the IT infrastructure has become the backbone

of today's business, an outage can cause havoc leading to customerdissatisfaction and revenue loss.The Major drivers in market present today, making NMS a requirement are

CHART NO. 1

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1.3) WHAT IS MPLS ?

MPLS is a packet-forwarding technology, which uses labels tomake data forwarding decisions. Label inspection drives subsequentpacket forwarding. Devices that function as ingress (packet in)and/or egress (packet out) routers are often called PE (ProviderEdge) routers. Devices that function only as transit routers aresimilarly called P (Provider) routers.MPLS addresses both problems. In essence, it provides for ATM-like traffic engineering across an all-IP backbone, eliminating the

cell tax and reducing the number of networks that must be managed- both net gains for service providers. Additionally, MPLS bydesign does not interfere with user address space. This means that,unlike in a "pure" routed IP network, users can maintain theiraddresses, even using private (net10) addresses. Again, this featurewas and is available over a frame relay or ATM network; thedifference in this case is that it's available across an IP one.All that said, MPLS isn't a complete panacea. Ensuring the

scalability and security of MPLS networks is something of a black art, requiring sophisticated network design. But overall, MPLSgives service providers increased control over their networks - andthat can only translate to better service quality for users.

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1.4) DATA CENTRE COLOCATION SERVICES

IT is today closely aligned with Business objectives. IT is a crucialaspect of most organizational operations. One of the biggestconcerns is business continuity; companies rely on its informationsystems to run its operations. If a system becomes unavailable,company operations may be impaired or stopped completely. It isnecessary to provide a reliable infrastructure for IT operations, inorder to minimize any chance of disruption.HCL's Managed Co-location services allow you to enjoy the many

facilities available at our Tier 3++ data centre at almost a fractionalcost of owning one. We will co-locate your server and enable it toseamlessly connect your business to the World Wide Web or yourprivate network.

Information security is always a concern, and for thisreason data has to be placed in a secure environment whichminimizes the chances of a security breach. The HCL Tier 3++ data

centre therefore keeps high standards for assuring the integrity andfunctionality of its hosted computer environment.

We Especially specialize in offering :

An End-to-End Network and Co-location solution. Disaster Recovery solutions Co-location services with huge Internet bandwidth requirement E-

Commerce portals to especially cater B2C marketWe have demonstrated expertise in providing the most reliableDisaster Recovery Solutions and Data Centre Solutions.

We have deployed few of the most robust VPN and Co-location infrastructure for some of the largest blue-chip corporatehouse in the country.Strategically located in select key commercial centers around India,HCL Infinet Tier 3++ Data centres are built in thousands of square

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feet and are designed to meet the demanding uptime needs of today's common and critical applications.

HCL Infinet provides the ideal solution for national andmultinational corporations having one or a combination of thefollowing needs :

Outsourcing the complete IT infrastructure. Outsourcing the server infrastructure only. Connectivity between the organization's WAN and the Data Center

site at HCL Infinet premises. Monitoring and maintenance of the IT infrastructure like servers,

routers etc. Creating a Disaster Recovery site at HCL Infinet Data centre

premises.

With 24/7/365 customer support, security and power protection, ourCo-location centres provide a safe and secure environment for yourequipment.

Service Portfolio...Our vast portfolio of Managed Data Center Services comprised of:Managed Co-location Services -

Co-locate your servers and other critical equipmentshosting mission critical applications in a safe and secureenvironment to yield maximum uptime. With great pool of bandwidth available customers connect as much users as possible toany of the centrally located and easily accessible Data Centers.HCL Infinet with its state of art facility ensures solution reliabilityand scalability for future growth. The facilities of the data centerare ranked to Tier 3++ based on standards of TIA and UptimeInstitute. The Data Centre has facilities to match the globalstandards such as :

Planned Physical Layout with caged Hosting area and SeparateConsole room, UPS room and Mux room.

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Strategic Placement of rack to separate Hot Aisle and Cold AisleStructured Cabling in racks

High Volume Precision ACs in redundant mode Redundant Power Architecture with multiple routes to co-located

chips High standard Security Features as

High Standard Security Features as :

- Biometric scan access - Access Cards - Fire Supression and Alarm System - Early Smoke Detection System - Water Leak Detection - Pest Repellent

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1.5) VIRTUAL PRIVATE NETWORK SERVICES

Enterprise networking has become a lifeline for Enterprises in thenew economy. In today's business environment, enterprises areconstantly evolving and so are enterprise applications that have ledto a surge of wide array of application traffic in enterprise networks

In this prevailing situation, organizations face some prominentnetwork challenges:

Extending beyond the Intranet to include partners, suppliers andcustomers

Rolling out converged applications Facing budgetary constraints Catering to every business division/ department's network

requirements Managing the ever expanding network and more than anything else.aligning IT with Business objectives.

Organizations today realize that using a traditional network approach to respond to these newer challenges requiresconsiderable time, expertise and resource management, which entailsubstantial investments. Therefore, organizational strategies need tobe realigned to face these new challenges.At HCL Infinet, we offer the customers a valued proposition forvaried managed connectivity needs. We have a pan-India presence

of 63 Managed POPs reaching 224 in a few months. This is coupledwith the trust of around 350 corporate customers bestowed on us.HCL Infinet VPNs offer the manageability, expandability,scalability, and flexibility required by today's networked businessenterprises.

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2) objective OF THE STUDY

It is fundament for any organization to have some of the well

managed ICT infrastructure to balance the costs , for securitypurpose and also to serve end users quickly .

The project was conducted for the following objectives :

To study the value of uses of ICT in various companies.

To know the purpose of different companies for using ICT.

To know the various devices used by an organization toget connected with each other.

To check the awareness of the company for the new

devices available in the market. To get the knowledge about how they monitor theirnetwork.

To provide valuable suggestions to the company.

To know he users of MPLS, VPN, NMS and INTERNET

Of different IT companies in Hinjewadi, Chakan, Banerand Aundh.

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Profile of an HCL :

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HCL group of companies mainlydivided into two divisions :

1. HCL TECHNOLOGIES2. HCL INFOSYSTEMS

FIG NO. 2HCL technologies focuses on global market whereas HCLinfosystems focuses on indian market as you seen in the figureabove.

To get a brief knowledge about HCL organization lets take a look

on the given chart.

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CHART NO. 2

The above given chart shows global presence of the HCL groupwith a sound financial stability. Some of facts about HCL groupare :

Largest Manufacturer of PCs in India Indias Largest Direct Sales Organization Indias Largest ICT Services Organization

India's Leading System Integration Organization HCL Career Development Centers Training for the real

world India's Largest Distribution & Retail Network

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KEY BUSINESS ASSOCIATES OF HCL :

This are the various key business associates in different sectors of HCL organizations which includes :

ComputingSoftwareSecurityNetworkingOffice automationTelecomBroadcasting

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Unmatched direct support infrastructure :

The Point of Presence of HCL group is spread all over India whichhelps them to provide their different types of services overall insidethe country.

There are huge no. of engineers working for them to solvetheir problems and also the problems of their customers. Someother features as:

Established Automated Call management Systems & ERPenabled Logistic Support Systems

Largest pool of trained manpower handling 2.5 mn supportincidents per annum

Support base of over 3 Million assets in 75000+ sites Established Escalation & Management Process ISO9001-2000 for ICT Services & System Integration

This is all about HCL Group of organization and now somethingabout HCL INFINET under which I have done my summerinternship.

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HCL INFINET

HCL Infinet Ltd. is the network services arm of the HCLGroup

All India NLD, ISP and ITSP Operator License Widespread presence in 300+ PoPs across the country

Expanding to 800+ PoPs Backbone powered by Cisco MPLS Technology 9 Tier-III Data Centers

Flexible choice of Wireless/Wired Last Mile Unique end to end service delivery model Ideal network outsourcing partner for Enterprises

SPECTRUM OF SERVICES :

FIG NO. 3These are the major services provided by HCL infinet andother value added services as well.

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HCL INFINET DOMESTIC BACKBONE NETWORK :

PROVIDING QUALITY SERVICES :

CHART NO. 4

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NETWORK EXPENSION :

CHART NO. 5

VALUE ADDED COLOCATION OFFERING :

FIG NO. 4

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OUR OEM PARTNERS :

There is one more OEM partner for both Local and Long distanceaccess is BHARAT SANCHAR NIGAM LIMITED.

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Research Methodology :-

Research can be defined as systemized effort to gain new

knowledge. A research is carried out by different methodologies

which have their own pros and cons. Research methodology is a

way to solve research in studying and solving research problem

along with logic behind them are defined through research

methodology. Thus while talking about research methodology we

are not only talking of research methods but also considered the

logic behind the methods.

Research has its special significance in solving various operational

and planning problem of business and industry. Research

methodology is the way to systematically solve the research

problem.

Research Approach

Qualitative as well as Quantitative approach has been used for this

research . But the stress was basically on the quantitative approach.

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Quantitative Apporach

Quantitative data involves the generation of data in a quantitative

form which can be subjected to rigorous analysis in a formal andrigid fashion .

Qualitative approach :

It is concerned with subjective assessment of opinions and

behavior.

Research Design:

This call for developing the most efficient plan for gathering the

necessary information design a research plan , decision on the datasource , research approaches , research instrument , sampling plan

& contact methods . According to the research design researcher

have performed the following step in the project

1. Deciding objective and sub- objective of the research .

2. To determine the most suitable method of research .

In this project Descriptive research is used and under which

Cross sectional studies is being done .

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Sampling

Sampling is one of the most fundamental concepts underlying any

research work . Most research studies attempt to makegeneralization or draw inferences regarding the population , based

on their study of a part of the population that is the samp le . The

sample data enables the researcher to correctly estimate the

population parameters. While doing sampling I Considered Chakan

, Hinjewadi , Baner and Aundh .

Sampling Unit

Sample Unit used for research purpose are :

1. IT firms

2. Manufacturing firms.

3. Others firms.

Sample Size

For Research purpose sample size is 100

There are two method of sampling.

1. Probability Method

2. Non Probability Method

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In this research the non probability sampling technique is used

and in Non- probability Stratified as well as Convenience

sampling is used .

Sampling size:-

Large sample gives reliable result than small sample. Howev er, it is

not feasible to target entire population or even a substantial portion

to achieve a reliable result. So, in this aspect selecting the sample to

study is known as sample size. Hence, for my project my sample

size was 100.The Sample Size of 100 is not enough to draw a

conclusion but as per the time assigned it was difficult to take a

sample size more than 100.The Sample Size consist of various

companies in around pune.

Research Tool :

A structured questionnaire was used as an instrument in

gathering the required information from current office automationuser . It is a systematic compilation of questions. The questions

were defined and mostly were closed ended question because of

which concern person will not have to stress on their mind. The

reason why the questionnaire was preferred.

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Research Duration:

The duration of research was 2 months.

EXECUTION OF PROJECT

It is very essential in the research process to know theaccuracy of the findings which depends on how systematically thestudy has been carried out so that it can make sense.

We have executed the project after prior discussion with ourguide and structured in the following steps :

a) Preparation of a questionnaire

b) The focal point of the designing the questionnaire was tocomprehend the current investment scenario

c) This questionnaire was primarily aimed according to thecompanies point of view.

d) The questionnaires were discussed through personal interfacewith the respondents

COLLECTION OF DATA:

This research is solely based on primary research done bymeans of questionnaires targeted to respondents . The sample size is100.

a. Sampling Methods: A sample is the representative of thepopulations which will predict the behaviors of the wholeuniverse

b. The sampling size put under 2 categories: ProbabilitySampling and Non Probability Sampling.

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SOURCES OF DATA COLLECTION:

After determining the Methodology and limitation of the study

the next step is to analyze the Data being collected for the study.

Data is being collected from various sources like:-

Questionnaire

Personal visit Telephonic Information etc.

QUESTIONAIRE:-

Questionnaire is a written form being given to the prospective

investor to give feedback about the services provided to them and

also to find the satisfaction level of the investor for a particular

investment product .Questionnaire is an easy and simple way of

collecting a data .

After filling up of form the next step is to evaluate the form in

different dimensions and draw a conclusion.

It is difficult to get a Questionnaire filled by corporate because of

time they dont have time to fill the Questionnaire so at the time of

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meeting them personally or after that the Questionnaire is filled by

us.

The Sample size taken for this study is 100 which is not enough to

draw a conclusion but due to time limitation only this much size has

been taken into consideration.

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DATA INTERPRETATION :

From the data collected through the questionnaire, analysis of

perception & preference of companies are as follows:

1. Types of companies in the sample :

CHART NO. 6

From the above pie chart we can understand that manufacturingcompanies are more as compare to other two. Thus , theconclusions which we get is according to these companies.

33%

46%

21%

COMPANIES

IT

MANUFACTURING

OTHERS

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2. No. of users do they have in their companies?

CHART NO. 7

The above chart shows that the uses of INFORMATIONCOMMUNICATION TECHNOLOGY mainly takes place in ITcompanies as compare to manufacturing and others.

Thus , the major target of ICT providercompanies like HCL INFINET is IT companies.

0

10

20

30

40

50

60

70

80

90

100

IT MANUFACTURING

OTHERS

NON USERS 40 70 90

USERS 60 30 10

E M P L O Y E E P E R C E N T A G E

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3. Branches of different companies in each IT , Manufacturingand Others .

CHART NO. 8

It helps us to understand

OUT OF HAVINGBRANCHES

PERCENTAGE

IT COMPANIES 33 28 84%MANUFACTURING 46 40 86%OTHERS 21 15 68%

TABLE NO. 1

84 86

68

16 14

32

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

IT MANUFACTURING OTHERS

HAVING BRANCH NO BRANCH

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4. Number of companies uses MPLS/VPN system .

CHART NO. 9

The above chart explains us that MPLS/VPN used mainly by ITcompanies whereas in both manufacturing and others the use of

MPLS/VPN is used only by a very large organization.

This MPLS/VPN helps the companies to transfer dataquickly and with a high security as it has a private network line.

0%

10%

20%

30%

40%

50%

60%70%

80%

90%

100%


87

112

13

8998

USERS NONUSER

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5. Number of companies uses NETWORK MONITORINGSERVICES.

CHART NO. 10

NMS is commonly used services used by every type of companies but as we all know the use of ICT basically takesplace in IT companies as proved by above research . Theabove graph percentage shows the uses of NMS in varioussector by various companies .

0102030405060708090

100


89

66

31

11

34

69

USERS NON USERS

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6. Comparision between companies using both MPLS/VPN andNMS.

Chart No.11

The graph depicts that the users of MPLS NMS of ICTcompanies, MANUFACTURING companies andOTHERS.

0102030405060708090

100


5136

0

37

2

17

12

62

83

MPLS USER NMS USER NON USER

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PROJECT FINDINGS

1. There are number of companies in the market who wantsto have a strong ICT infrastructure, which means anorganized security systems with updated softwareinstallation.

2. As we moved forward with our research we found thatthe maximum companies of ICT have a strong securitysystems keeping themselves update with othercompanies to maintain equal competition.

3. The most of the companies use network monitoringsystems to keep the systems update and to check

the systems are working properly.

4. Every company has a knowledge about HCL companybut there are some products which companies are stillunaware of.

5. Proper Advertisement of HCL products can make

the companies aware of it.

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RECOMMENDATIONS

HCL is one of the old companies of computers inIndia but it need more attention in increasing itsHorizon.

There should be more transparency between all departmentsso that we can provide our service on time and fulfill thecustomer satisfaction.

To increase Productivity, Company need to replace oldmachine.

Use advance technology.

Net based advertisements: There will be more sites involvedin adds and promotion of HCL brand.

Company should organize refreshment day for staff membersand workers to rejuvenate them such as sport competition, gettogether party etc.

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CONCLUSION

1. In the globalised market where multinational company areoperating there business in different domain and the externalenvironment of economy and country is changing very rapidlythe market research which was unorganized earlier is gainingimportance day by day. This provides an ample opportunity toHINDUSTAN COMPUTER LTD to diversify and position itself as leading computer company in India.

2. HCL India is providing option to their customer to choose sinceit manufactured varieties of computers.

3. Market Research play an important role in the company to help,support and grow together. Order receiving, discussion withevery department to check the availability, planning, production,

Quick delivery are the important tools of market research .

4. But at the same time HCL has to keep itself going with otherindustry with innovative style of working with modern tools . Asevery business is based on document, HCL also keep concernabout documentation. Such as for export procedure lot of document is required eg: Letter of credit, packing list, origin of certificate, commercial invoice etc.

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QUESTIONAIRE TO KNOW IT INFRASTRUCTREOF DIFFERENT COMPANIES

1) How many computers do you have in your premises? 2) Out of them how many are connected with internet? 3) What type of internet do you use leased line, broadband or

other? 4) Who is your internet service provider for different type of

connectivity? 5) How many branches do you have globally? 6) How will you able to connect with your other branches

regarding transfer of data and monitoring? 7) Do you have MPLS/VPN? 8) If yes, then who is your service provider? 9) What type of security do you prefer while transferring the

data? 10) Where is your Server located? 11) What kind of Network Management Services do you use

to check whether your all devices working properly or to seewhat going on your other branches?

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BIBLIOGRAPHY

WWW.HCL.CO.IN WWW.HCLINFINIT.CO.IN

WWW.SCRIBD.COM

WWW.WIKIPEDIA.COM

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