K e v i n W . P i e r c e188 Beaver Meadow Rd Plymouth, NY 13832607.373.0484 pierce2@frontiernet.net

PROFILE

Telecommunications Professional with over 22 years of experience in the cable television and communications industry, and 3 years of experience in the wireless cellular communications industry.

• Strong analytic and problem solving skills• Ability to meet challenges and deadlines in a fast paced customer driven environment. • A fair leader and team player who value’s others input, support’s diversity and inclusion, and

promotes a safe and respectful work place.• Excellent communication skills, Focus on quality, attention to detail and organization.• Microsoft Word, Excel, and Power Point• Sprint 2.5 Certified• Verizon Wireless new site build/co-location, small cell, and ODAS scoping and construction• AAV fiber backhaul civil construction and Management• Knowledge of Telcordia GR1275 and Verizon Wireless NSTD119 Quality Installation

Standards• Certified trainer for aerial work platforms and scissor lifts

PROFESSIONAL EXPERIENCE

PROFESSIONAL TELECONCEPTS, Norwich, NY 2015-Present

Quality and Safety Auditor ~ Norwich, NY (2015 – Present)

• Perform installation quality audits in accordance with Telcordia GR1275 and Verizon Wireless NSTD119 quality installation standards, on various systems and equipment installed in central office co-location and cellular site facilities. Installation activities include Ironwork, Bay and Rack installations, BDCBB/BDFB and Infinity power plant installations, rectifier and converter shelf installations, DC battery installations, power cabling, grounding, stenciling, and other details as needed.

• Read and follow customer MOP’s and SOW’s, to determine and understand all installtion details, work procedures, safe stopping points, back out plans, and other job related details as needed, to conduct fair and accurate quality audits.

• Wireless division safety committee chair person• Assist with and conduct employee training for fall protection and rescue, rigging, and aerial work

platform certification.• Perform duties as a competent person in the periodic inventory and inspection of personal fall

arrest and restraint equipment assigned to employees, and lifting and rigging gear assigned to job trailers.

• Perform jobsite safety observations to assure compliance with OSHA, ANSI, ASME, and TIA-222G Standards, as they apply to the industry. Also active safety committee chair person for wireless division.

• Develop written fall protection and rescue plans for tower crew employees working at heights • Develop simple rigging plans for Class 1 and 2 lifts that involve the use of load and tag ropes,

blocks, slings, shackles, and capstan hoists.

SPECTRUM WIRELESS SOLUTIONS, Clarkston, GA 2013-2015

Scoping Specialist ~ Norwich, NY (2014-2015)

• Scope assigned projects per customers RFQ/statement of work, to prepare and submit competitive bids, based on current wireless industry standards.

• Prepare bill of materials for new build and upgrade work from customer site specific RFDS, antenna layout diagram, tower and mount structural analysys, and site engineering construction drawings

• Assist project management to put awarded work into action from project planning and material procurement, to construction completion and closeout.

• Perform site survey walks to assess conditions to prepare proposed red line drawing changes, change orders, and repair orders as needed.

AAV Construction Manager ~ Norwich, NY (2013-2014)

• Managed civil construction and installation activities on AAV fiber backhaul projects in Central and Eastern NY markets

• Worked with tier 1 project management to schedule and complete assigned sites in a timely, accurate manner, through daily communication and weekly scheduled conference calls

• Managed in house and contractor personnel, to insure assigned sites are completed accurately according to scope of work, and on target with site task completion timeline

• Read site plans and scope of work to determine bill of materials needed to complete each site. Order, receive, and dispatch materials to assigned site construction ream

• Communicate effectively with fiber backhaul vendors, tower companies, landlords, property managers, site acquisition personnel, and local municipalities as needed

• Consult with installation and project management personnel to identify and rectify installation issues, note changes on site engineering plans, and prepare red line drawings as needed to facilitate changes

• Successful completion of over 200 Sprint Cellular sites, on the Network Vision fiber backhaul project, in conjunction with Alcatel-Lucent

TIME WARNER CABLE, Charlotte, NC 2006-2012

Technical Operations, Plant Manager ~ Oneonta, NY (2008-2012)

• Managed daily technical and plant maintenance operations, personnel and activities, in the installation and repair of analog and digital cable television, high speed internet, and voice over IP services

• Led a team of 24 field technical and supervisory personnel in the delivery of services to approximately 25,000 subscribers over a 1,000 mile hybrid fiber optic/ coaxial cable television system.

• Managed quota and work flow to accommodate up to 130 installation, service, and repair orders per day.

• Assisted regional warehouse team wirth the operation of system warehouse, in the shipping and receiving of supplies and equipment, inventory and reconciliation of capital assets, and maintaining a safe and orderly working environment

• Consulted with residential and business class customers to assist field technicians resolve complex installation and service issues

• Promoted a safe, respectful, and ethical workplace where employees felt valued and empowered

Technical Supervisor ~ Utica, NY (2006-2007)

• Supervised a team of 10 installation and service technicians servicing residential and business customers

• Called on customers with technicians to resolve installation and service issues and needs.• Provided individual and team performance feedback to achieve company metrics and customer

satisfaction goals and expectations• Chaired system safety committee and facilitated weekly and required periodic team safety

meetings, to ensure compliance with OSHA 1910.268, Hazcom/Right To Know, and Bloodborne Pathogens Awareness Training

• Achieved a safe work environment with no major reportable incidents.

ADELPHIA COMMUNICATIONS, Coudersport PA 1998-2006

Technical Supervisor ~ Utica, NY (2004-2006)

• Managed a team of 10 installation and service technicians to install and repair analog and digital cable television, high speed internet, and voice over IP services to residential and business customers

• Chaired system safety committee and facilitated weekly and required periodic team safety meetings, to ensure compliance with OSHA 1910.268, Hazcom/Right To Know, and Bloodborne Pathogens Awareness Training

• Worked with technicians in the field on coaxial line burials that reduced customer wait time, while cutting installation labor costs.

• Coached team and provided individual and team performance feedback to achieve company metrics and customer satisfaction goals and expectations

Chief Technician ~ Norwich, NY (1998-2004)

• Performed daily plant maintenance and repair of hybrid fiber optic/ coaxial cable 2-way television system.

• Responsible for TVRO and antenna site operations, signal acquisition, processing, and distribution

• Managed upgrade projects, contributed to system design, develop bill of materials, coordinate construction, installation and debugging.

• Completed system FCC performance testing and documentation per FCC regulation 76, subpart K, technical standards for cable television systems

• Supervised team of 3 field employees performing installation, repair, and maintenance functions

CENTURY COMMUNICATIONS New Canaan, CT 1990-1998

System Technician ~ Norwich, NY • Performed installation and repair of cable television services to subscribers• Completed daily plant maintenance, troubleshooting, and repair of coaxial cable television

system• Worked with design and construction crews to complete system upgrades and rebuilds

MILITARY 1982-1986

• US Air Force, E4 Sargent, Honorable Discharge

EDUCATION AND DEVELOPMENT

• Crosby Rigger Trainer Development Course• Sunbelt Rentals Aerial Work Platform Trainer Certification• Foundations of Leadership, Time Warner Cable/Syracuse University • Personnel Management Training, Time Adelphia Cable.• SUNY Empire State College accredited technical training seminars ~ completed topics in

system design, distortion testing and measurements, digital television transmission, fiber optics systems and components

• National Cable Television Institute Certifications

PROFESSIONAL REFERENCES

• David Helgeson, Project Manager, (former) Alcatel-Lucent, 16 Greenwood Rd. Sudbury, MA. 01776 dnhelgeson@msn.com (978) 443-3838 (h) (978) 973-4381 (c)

• Stacy J. Santoro, Owner/Manager, Superior Universal Services, Brentwood, TN., Fly Creek, NY. stacy@santoro.biz (607) 643-3324 (w) (615) 788-6015 (c)

• John Breidenstein, Technical Operations Manager, Time Warner Cable, 483 Plaza Drive Vestal, NY. (607) 651-0695

• Christopher Gillette, General Manager Wireless, Professional Teleconcepts, 5132 State Highway 12 Norwich, NY. (607) 316-0065