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PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

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Page 1: PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

PICS User GroupJuly 21st 2005

Pellcomp Software LtdRoger PellantLuke FitzgeraldAustin WadeTim DaviesWill ArnoldMark Beeby

Page 2: PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

PICS and Pellcomp Approaching 450 customers

many new sales support continues vital strategic partnerships

Covers LSC, JCP, ELWa, EZ, and private training

Page 3: PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

Recent enhancements In response to your requests

Course management Client-server Visual progression reporting Vacancies and much more

In response to the LSC and JCP more on this later

Page 4: PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

Support desk Large number of calls (12 000 in last

year) Grown the team again

to support high volume expected soon Generally gets good feedback Offers expert training

in house training events

Page 5: PICS User Group July 21 st 2005 Pellcomp Software Ltd Roger Pellant Luke Fitzgerald Austin Wade Tim Davies Will Arnold Mark Beeby

Following sessions LSC changes JCP and ELWa changes New facilities Lunch LSC representatives General discussion