Phone: (209) 296-7502

Toll Free: (888) 886-5226 www.VolcanoTelephone.net

This information is provided by Volcano Telephone Company as required by the California Public Utilities Commission.

Rates shown are in effect as of January 1, 2017 and are subject to change as authorized by the California Public Utilities Commission.

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Table of Contents Page Directory of Services

3 Your Local Calling Prefixes 4 Important Amador County Numbers 5 Important Calaveras County Numbers 6 LATA Telephone Markets

7-8 Long Distance Carriers 7 How to Avoid Being Slammed 9 Procedures for Disputed Bills

Annual Notice

10 Basic Services 10 Basic Charges 11 California Lifeline

12-13 Enhanced Calling Features 14-15 Caller ID Blocking

16 Voice Mail Services 17 Voice Mail Directions

18-20 Inside Wire Policies 21 911 Information

22-23 Deaf & Disabled Services 24-25 FCC Do-Not-Call Registry

26 900 Pay-Per-Call Billing Rights 26 800, 855, 866, 877, 888 and 900 Numbers 28 Name and Address Disclosure 29 Customer Proprietary Network Information

30-31 Taxes and Surcharges

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Your Local Calling Prefixes:

Kirkwood (258) 258

Pine Grove, Volcano (296) 217, 223, 231, 256, 257, 267, 293, 286, 295, 296, 304, 418, 419, 560, 692, 714, 791, 806

Pioneer (295) 217, 223, 231, 256, 257, 293, 295, 296, 304, 418, 692

Glencoe, West Point, Rail Road Flat, Wilseyville (293)

217, 223, 231, 256, 257, 286, 293, 295, 296, 304, 418, 419, 692, 791, 806

Toll Free: 800, 855, 866, 877, 888 California Relay Service: 711

For All Emergencies Dial 911

How to Contact Us: Phone: (209) 296-7502 Toll Free: (888) 886-5226 Company Utility Number: U-1019-C Office Hours: 8:00 a.m. to 5:30 p.m. Mon- Fri 8:00 a.m. to 4:30 p.m. Sat 20000 Highway 88 Pine Grove, CA Repair Service: Pine Grove: (209) 296-7501 or 611 24 hours a day, 7 days a week (Please leave a message after business hours)

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Amador County

Important Numbers SHERIFF EMERGENCIES 911 FIRE EMERGENCIES 911

Sheriff’s Office 223-6500 Fire-Jackson 223-6500 Amador Fire Protection District 223-6391 Sutter Amador HOSPITAL EMERGENCY 223-7555 Sutter Amador Hospital Main Office 223-7500 Assessor 223-6351 Building Department 223-6422 Burn Day Line (recorded message) 223-6246 Amador Animal Control 223-6378 District Attorney 223-6444 Water Agency 223-3018 County Recorder 223-6468 DMV (800) 777-0133 Library Main Branch 223-6400 Library Pine Grove Branch 296-3111 Library Ione Branch 274-2560 Library Pioneer Branch 295-7330 Library Plymouth Branch 245-6476 Library Sutter Creek Branch 267-5489

24 Hour Emergency Numbers Alcoholics Anonymous (800) 851-1304 California Youth Crisis Line (800) 843-5200 Handicapped Crisis Line (800) 421-4327 Mental Health Referral Service (800) 843-7274 PG&E 24 Emergency/Outage (800) 743-5000 Poison Control Center (800) 222-1222 Suicide Prevention Hotline (800) 273-8255 Calaveras Women’s Crisis Line (209) 736-4011

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Calaveras County Important Numbers SHERIFF EMERGENCIES 911 FIRE EMERGENCIES 911 or 754-1187 Sheriff’s Office 754-6500 Sheriff’s Substation- Mountain Ranch 754-3325 Sheriff’s Substation- West Point 293-1515 Mark Twain/ St. Joseph’s Hospital 754-3521

Assessor 754-6356 Building Department 754-6390 Burn Day Line (recorded message) 754-6600 Calaveras Animal Control 754-6509 District Attorney 754-6330 Fire-San Andreas (non-emergency) 754-6639 CCWD (Calaveras County Water District) 754-3543 County Recorder 754-6372 DMV (800) 777-0133 Library Main Branch 754-6510 Library Angels Camp Branch 736-2198 Library West Point Branch 293-7020 Victim Witness Program 754-6565

24 Hour Emergency Numbers

Alcoholics Anonymous (800) 851-1304 California Youth Crisis Line (800) 843-5200 Handicapped Crisis Line (800) 421-4327 Mental Health Crisis Line (800) 499-3030 PG&E 24 Emergency/Outage (800) 743-5000 Poison Control Center (800) 222-1222 Suicide Prevention Hotline (800) 273-8255 Calaveras Women’s Crisis Line (209) 736-4011

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LATA Telephone Markets

The state is divided into geographic areas, known as LATA’s (Local Access Transport Area) to determine how phone calls are handled and billed. Calls placed from and to locations in the same LATA are called “IntraLATA” calls.

Calls placed from a location in one LATA, and to a location in another LATA in the same state are called “InterLATA” calls.

Calls which are placed from one LATA to a location in another state are called “Interstate” calls.

You will continue to make calls just as you always have. The only change will be which phone company carries the call and how much you are billed for it.

Volcano Telephone customers are a part of the “Stockton” LATA.

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Long Distance Basic Kinds of Long Distance Call: Customer Dialed Station to Station Call is the least expensive type of call. If the customer dials the call directly without Operator assistance, the customer is charged at the lowest rate. Operator Assisted Call requires Operator assistance for completion. The customer will talk with anyone who answers, but needs an Operator’s aid to reach the number or for other reasons, such as calls from a coin-phone, collect or calling-card calls, or calls billed to a third number.

How to Avoid Being Slammed In order to avoid having your long distance provider/toll carrier changed without your consent, Volcano Telephone Company can establish a Primary Interexchange Carrier (PIC) freeze on your account. A PIC freeze prevents a change in your primary carrier selection unless you give us your express consent to remove the freeze. While the PIC freeze remains on your account, your service cannot be switched to another carrier without your permission or be “slammed” by an unauthorized carrier. The PIC restriction may be lifted by either written or verbal authorization. No change of carrier can be made on your account until you lift the PIC freeze. The PIC freeze removal forms are available at any time upon request by calling our office at (209) 296-7502, or you can set up a three-way conference call between you, our business office and your carrier of choice in order to lift the PIC freeze. If the change is done by conference call, you will need to provide us with your personal verification data such as your driver’s license or social security number to remove the PIC freeze. The steps required to remove the PIC freeze are in addition to the regular security and verification procedures necessary to change your primary carrier. There is no charge for the PIC freeze service. If you would like us to place a PIC freeze on your account, please contact our office at (209) 296-7502 or toll free at (888) 886-5226.

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Long Distance Carriers

CIC Company Business Residential Intra Inter

00288 ATT 800-288-2020 800-288-2020 X X

00732 ATT 800-222-0400 888-795-2717 X X

00071 CenturyLink 800-860-1020 800-860-2255 X X

00222 MCI 888-770-7000 888-770-7000 X X

05483 Verizon Long Distance WTL 800-837-9966 800-837-9966 X X

05853 Volcano Long Distance 888-386-5226 888-386-5226 X X

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Procedures for Disputed Bills

If you have a question or complaint about your service or billing, please call the customer service number on your telephone bill, (209) 296-7502 or (888) 886-5226.

In the case of a billing dispute, Volcano Telephone shall investigate the charge(s) the subscriber has informed us are in question, and shall reach a determination and communicate it to the subscriber within 30 days. While the investigation is pending, no late charge may be sent to collection, and no adverse credit report may be made based on non-payment of the disputed charge(s). If the subscriber prevails, there will be no late charge or penalty imposed on the disputed amount.

If you do not receive a satisfactory response from us, you may call the California Public Utilities Commission’s toll free number for assistance:

(800) 649-7570 (Mon. thru Fri. 8:00am - 4:30pm) (800) 229-6840 (TTY) Complaints can also be filed online: http://consumers.cpuc.ca.gov/cab/

Thereafter, if you believe that you have been billed incorrectly, the disputed amount of the bill should be deposited with the California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, San Francisco, CA 94102-3298. The Commission will review the basis of the billed amount and make disbursement in accordance with its findings.

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Annual Notice Basic Services

Monthly Rates: Residential Business Kirkwood $24.00 $34.00

Pine Grove, Volcano $24.00 $34.00

Pioneer $24.00 $34.00

Glencoe, West Point, Rail Road Flat, Wilseyville

$24.00 $34.00

Residential customers and single line businesses with an access line, are billed $6.50 per line every month for interstate access. Multi-line businesses are billed $9.20 a month per line.

The Federal Communications Commission authorized the interstate access charges. For inquiries contact them as follows:

Federal Communications Commission, Informal Complaints and Public Inquiries Branch, Enforcement Division, Common Carriers Bureau, Washington D.C. 20554, (202) 632-7553.

Basic Charges

Service Charges New Service, Each Line $16.75 Move & Change, Each Order $13.00 Central Office Connection Work, Per Line $28.00 Premises Visit Charge, Incl. New Drop $74.75 Reconnect for Nonpayment $22.50 Returned Check Charge, Each $20.00 Primary service listings No Charge Additional listings & lines of information $ .50 Non-published service No Charge

Local Directory Assistance

Each direct dialed call, after free call allowance, is $0.50 cents. If you notify the 411 operator at the beginning of your request, you may request up to 3 listings within our Service Area per call.

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California LifeLine

Discounted telephone service is available for residential customers who qualify and enroll in the California LifeLine Telephone Program (California LifeLine). Once a consumer is approved to receive the California LifeLine discounts, the discounts will be applied directly to the customer’s account, which will be shown on their next telephone bill. After being approved for the program, California LifeLine customers will be refunded the difference between the regular rates and the California LifeLine discounted rates, including the up-front costs. If your bill has a net credit balance of $10.00 or more after LifeLine discounts have been applied, you may request a refund check. If the credit balance is less than $10, or a refund is not requested, the credit balance will be applied towards future telephone bills.

California LifeLine Flat-Rate Local Monthly Rates Pioneer, Volcano, and Kirkwood Exchanges $7.50

West Point Exchanges $7.50

*Certification or enrollment forms will be mailed to you by the California LifeLine Administrator with details for eligibility. Please call our business office at (209) 296-7502 for the eligibility requirements.

Native American residential customers who reside on federally recognized tribal lands may be eligible to receive additional discounts on basic local telephone service through Enhanced Lifeline for Tribal Lands. Call the business office at (209) 296-7502 for more information. California LifeLine discounts may also apply to a second phone line to accommodate teletype (TTY) service for any hearing impaired member of a household.

If you have any questions on this program, please call the Volcano Telephone business office at (209) 296-7502. You may also get more information about California LifeLine by calling1-866-272-0357 or going to www.californialifeline.com.

Basic Charges (LifeLine Only)

Installation of a primary access line $8.37 Conversion of service $8.37

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Advanced Calling Features Monthly Charge Caller ID-Basic $6.17 (Includes Anonymous Call Rejection)

Anonymous Call Rejection $3.00

Enhanced Calling Features

Call Waiting $6.65 Business $4.00 Residential This service lets you know someone else is calling when you are using the telephone. It also enables you to cancel Call Waiting for the duration of one call. Call Forwarding $4.00 Business $2.65 Residential This service enables you to forward your incoming call to any telephone you can dial direct without Operator Assistance in the United States and Canada. Delayed Call Forwarding $4.65 Business $3.23 Residential This service permits the forwarding of incoming calls when the customer's line remains unanswered after customer-designated number of rings. Speed Calling (8 number) $4.65 Business $2.65 Residential This service allows you to call up to 8 frequently called numbers by dialing two digits. Speed Calling (30 number) $6.65 Business $4.65 Residential This service allows you to call up to 30 frequently called numbers by dialing three digits. Three Way Calling $6.65 Business $4.00 Residential This service lets you add a third party to your existing conversation without Operator Assistance. Call Rejection $3.00 Business $3.00 Residential This service allows you to reject up to 6 pre-selected incoming calls from which you do not wish to receive calls. Use *60 to add numbers to your list. Call Return $3.00 Business $3.00 Residential

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This service allows you to redial the telephone number of the most recent incoming call. Dial *69. Preferred Call Forwarding $3.00 Business $3.00 Residential This service allows you to pre-select up to six incoming telephone numbers that you want forwarded to another telephone number. Calls forwarded by this feature are subject to all applicable local and long distance charges. Dialing *63 activates this feature. Priority Ringing $3.00 Business $3.00 Residential This feature allows you to provide up to a maximum of six (6) pre-selected telephone numbers with a distinctive alerting signal or ring (or call waiting tone if you also have call waiting) when you receive a call from them. Use *61 to prepare your number list. Repeat Dialing $3.00 Business $3.00 Residential Stop wasting time dialing busy numbers. Repeat Dialing will make repeated attempts to establish a call for a thirty (30) minute period, beginning with activating by dialing *66. Deactivate by dialing *86. Selective Toll Denial $4.00 Business $4.00 Residential This service denies all 1+ and 0+ dialing unless a pre-set four digit pass code is entered. Special Call Acceptance $3.00 Business $3.00 Residential Looking for the ultimate in peace and quiet? Now you can pre-select up to a maximum of six (6) telephone numbers that you want to hear from and no one else. This will eliminate all other incoming calls. Callers whose numbers are not accepted will hear a utility recorded announcement. Use *64 to prepare your list. Teen Service $6.00 Business $6.00 Residential This service enables another telephone number to be assigned to a 1-party access line. The teen service number has a unique ringing pattern so the called party can determine the nature of the call.

If you have any questions regarding these services, call the Volcano

Telephone business office at (209) 296-7502

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Caller ID Blocking

IMPORTANT PRIVACY INFORMATION YOUR TELEPHONE NUMBER CAN BE SEEN BY EVERYONE YOU CALL UNLESS YOU BLOCK IT!!! Any telephone from which you place a call will automatically transmit its number to the person you are calling. Those subscribing to a service known as Caller ID will be able to see your telephone number before they answer their phone. You should decide who receives your telephone number: The law guarantees you that right, with certain exceptions noted below. We also believe you should be able to choose how you would like to have your phone number blocked - your privacy is paramount. That’s why the law requires FREE blocking services that give you the freedom to choose when, how and if your number will be shown to those you call. Important Note: Caller ID blocking may not work on interstate calls. Also, you cannot block transmission of your telephone number for calls to 911, 800, 855, 866, 877, 888 or 900 services, regardless of the blocking option you choose. If, for some reason, you want to report an emergency without having your number displayed, you should call the agency’s non-emergency number in order to block your number from being shown (or 1167 on a rotary telephone).

Complete Blocking Complete Blocking is a FREE service that gives you permanent control over the transmission of your telephone number. Complete Blocking blocks the transmission of your telephone number on the calls you place, unless you specify otherwise. There is no need to enter a code before making each call. Those with Caller ID units who receive your calls will see the word PRIVATE displayed. Calls to those with Anonymous Call Rejection will receive an announcement informing the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. You may deactivate Complete Blocking on specific calls by pressing *82 on your touch calling telephone before you dial. (Or by dialing 1182 on a rotary telephone).

Selective Blocking Selective Blocking is a FREE service that blocks your telephone number from being transmitted and / or seen on Caller ID units on a per call basis. By

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simply pressing *67 on your touch calling telephone (or dialing 1167 on a rotary telephone) before placing a call, your telephone number will not be transmitted. Those with Caller ID units who receive your call will see the word PRIVATE displayed. Calls to those with Anonymous Call Rejection will receive an announcement informing the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. If you do not select a blocking option, you will be assigned selective blocking. If you wish to change your initial blocking option or the blocking option assigned to your telephone, you may do so one time free of charge. After that, you will be charged $5.00 to change your blocking option.

If you have any questions about your choices or the effect any of these services may have upon you or your privacy, please call our toll free number (888) 886-5226, available 24 hours.

If you do not receive a satisfactory response from us, you can contact the California Public Utilities Commission at:

California Public Utilities Commission Consumer Affairs Branch505 Van Ness Avenue, Room 2003 San Francisco, CA 94102-3298 (800) 649-7570 (Monday through Friday 8:30 a.m. - 4:30 p.m.) (800) 229-6846 (TTY) Complaints can be filed online: http://consumers.cpuc.ca.gov/cab/

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Voice Mail Service

Economy Mailbox $2.95/Month Message Storage 10 Messages Message Retention 7 Days

Basic Mailbox $4.45/Month Message Storage 20 Messages Message Retention 10 Days

Enhanced Mailbox $5.45/Month Message Storage 20 Messages Message Retention 15 Days

Premium Mailbox $6.45/Month Message Storage 30 Messages Message Retention 17 Days

Greeting Only Mailbox $2.95/Month Message Length 3 Minutes

Options Message Waiting Lamp $1.00/month

Miscellaneous Charges Replace Lost Pass Code $15.00 (One-time Charge)

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Using Voice Mail

To Access Your Voice Mailbox From a telephone which is subscribed to Voice Mail service:

• Dial 555 • If prompted, enter your pass code and then #

From any phone: • Dial (209) 296-2400 • Enter your 10-digit mailbox number and then press * when you hear

the greeting • If prompted, enter your pass code and then #

The first time you access your mailbox you will be prompted for your name and greeting information and pass code, so have a four-digit pass code in mind before you call. How Do You Know If You Have A Message? From a telephone which is subscribed to Voice Mail service:

• Lift handset and listen. • A “stutter” dial tone indicates that a new message is waiting.

Record Your Greeting • Access your voice mailbox • Press 9 for the mailbox setup menu • Press 1 for greeting options • Press 2 to record your greeting • Record your greeting and then press #

Change Your Pass Code • Access your voice mailbox • Press 9 for the mailbox setup menu • Press 2 to change your pass code • Enter your new pass code and then press #

Retrieve Messages • Access your voice mailbox • Your first new message may play immediately. If not, press 1 to listen

to your messages. You will hear the announcement “You have x new messages and x saved messages”

Options – Press: 1 Play message

again 2 Save message and play next 3 Delete message

and play next

4 Save message as new 5 Reply to message 6

Forward the message to another

mailbox

7 Skip backward in message 8 Pause the message 9 Skip forward in

message

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Inside Wire Policies

Inside Wire (IW) Definition: Inside wire is that portion of the telephone wire that connects the telephone jack at the customer’s premises to the telephone company’s equipment at a demarcation point determined by the telephone company in accordance with the orders of the California Public Utilities Commission. In virtually every case, Volcano Telephone Company (Volcano) uses a lockable Standard Network Interface (SNI) as its demarcation point.

Residential Landlord’s Legal Responsibilities: IW is considered the property of the building owner. You should be aware that, under state law, residential property owners and not tenants are responsible for repairs and maintenance of residential inside telephone wire. If the building owner is a residential landlord (lessor), the building owner is responsible for installing at least one usable telephone jack per rental unit, for placing and maintaining the inside wiring in good working order, for ensuring that the inside wiring meets the applicable standards for the more recent National Electrical Code as adopted by the Electronic Industry Association, and for making any required repairs.

Responsibilities of the Telephone Company: Volcano will always be available to install or repair IW.

Volcano will work with the customer to determine whether a malfunction in a telephone line is located in the customer’s IW or in the telephone company’s network.

Volcano will inform the customer of their options once it is determined that the customer’s IW is at fault.

Responsibilities of the Customer: The customer is responsible for reporting malfunctions of the telephone line to the telephone company.

The customer is asked to perform a simple isolation test of the IW at the SNI. The customer is also advised that if they decline to perform the test at the SNI, Volcano will perform the test. If the trouble turns out to be in the customer’s IW, however, the customer may be charged a $30.00 visit charge.

Trouble Isolation Procedures: The customer reports to Volcano that his/her telephone line is

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malfunctioning.

Volcano advises the customer to unplug the IW at the SNI and plug a phone known to be in working order into the SNI.

If the phone does not work at the SNI, the trouble is assumed to be in the telephone company’s network, and Volcano will arrange for repair as soon as practicable.

If the phone works at the SNI, the trouble is in the IW. The customer has four options:

1. The customer can leave the IW unrepaired. In this case, the IW must remain unplugged from the SNI.

2. The customer can perform the IW repair.

3. The customer can arrange for any vendor to repair the IW; or

4. The customer can arrange for Volcano to repair the IW in accordance with the IW maintenance offerings described on the next page.

If the customer is a tenant (lessee) and the trouble is in the IW, the customer is advised that under California Law the landlord (lessor) is responsible for installation and maintenance of one usable jack and its associated inside wire.

Option 1 - Volcano offers IW repair on a time-and-materials

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basis at the following rates:

During business hours: $35.00 for the first 1/4 hour or fraction thereof, which includes travel time, $15.00 for each additional 1/4 hour or fraction thereof, plus materials at prevailing retail rates. After regular business hours and Saturdays: $40.00 for the first 1/4 hour or fraction thereof, which includes travel time, $15.00 for each additional 1/4 hour or fraction thereof, plus materials at prevailing retail rates. Sundays and Holidays: $45.00 for the first 1/4 hour or fraction thereof, which includes travel time, $15.00 for each additional 1/4 hour or fraction thereof, plus materials at prevailing retail rates.

Option 2 - Volcano also offers a $2.00 per month IW maintenance plan. If you subscribe to the IW Maintenance Plan, in most cases jack and wiring repairs may be at no charge. The repair plan is optional and not required for basic monthly service. The inside wire maintenance plan costs $2.00 a month for each line and helps you avoid unexpected costs and have your service repaired in a timely and professional manner. What is included in the Inside Wire Maintenance Plan Service? When you report trouble with your telephone service we will test the line to determine if the trouble is on the network side of the SNI or on your side (Inside Wire) Option 3 - Other Vendors also offer IW services in Volcano’s service area. Please consult the classified ads in your local newspaper. Four-Hour Service Appointment Notice Whenever a contract is entered into between Volcano and a consumer for service or repair, and the parties have agreed that the presence of the consumer is required at the time of service or repair, Volcano shall specify, prior to the date of service or repair, a four hour period within which the service shall be commenced.

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For All Emergencies Dial 911 What you need to know about 911

When a situation threatens human life or property and demands immediate attention call 911. 911 will reach the Fire and Rescue, Police, Sheriff, Highway Patrol, Ambulance, Paramedics, Coast Guard, and/or Search and Rescue. Do Not Call 911 for non-emergencies. This causes delays in handling real emergencies. For non-emergencies call:

Sheriff Amador County 223-6500 TDD users 223-6513 Calaveras County 754-6500 Alpine County (916) 694-2231 Fire Amador County Fire Protection District 223-6391 Calaveras County Fire Prevention 533-5549 Alpine County (916) 694-2231 For Telecommunications Devices for the Deaf (TDD) emergency calls, use the baudot mode only; dial 911 then tap the space bar until someone answers. When calling 911, your telephone number and address may be displayed on a dispatcher’s viewing screen even if you have Caller ID Blocking. This enables the emergency agency to locate you if the call is interrupted. If you do not wish to have your telephone number and address displayed, call the non-emergency number. Consult the local telephone company’s directory in your community for similar information concerning the use of the telephone in emergencies. 911 may also be available on your landline telephone even if there is a power outage, if you have a phone that doesn’t require that it be plugged into an electrical outlet. After a disaster, especially earthquakes, there is a high volume of calls. It is important to limit your calls to emergencies only. Select a friend or relative out of the area to act as a clearinghouse for information about your family. This person can relay messages to others outside the disaster area. If you use a cell phone, consider texting rather than calling. Texting uses less of the phone system and transmits easier than a phone call.

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Special Services for the Deaf and Disabled

The California Telephone Access Program (CTAP) can provide special equipment and services to deaf and disabled persons at no charge. Customers must complete a certification form and have it signed by a licensed physician or audiologist.

Products for Deaf and Hearing Impaired People Several devices can help you hear your telephone ring.

• A Tone Ringer can adjust the tone of the ring to a range you’re most likely to hear.

• A Loud Bell Ringer can increase the sound of the ringer on your phone.

• An amplifier can increase incoming sounds by up to 45%.

• An Amplifier Adjunct connects between the telephone base and the handset.

• A Portable Amplifier can be attached to most handsets.

• An Amplified Handset has the amplifier in the handset.

• A TDD (Telecommunications Device for the Deaf) can help people who are deaf or severely hearing impaired communicate over the telephone. By dialing the phone and typing in messages you can communicate with another TDD user or a hearing person using the California Relay Service.

If you have a TDD (800) 735-2929

If you DO NOT have a TDD (800) 735-2922

Products for People with Speech Impairments

• A Weak Speech Amplifier increases the volume of your voice.

• An Electronic Artificial Larynx is a hand held portable speaking aid.

• The TDD can be used by dialing the phone and typing in messages.

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Special Services for the Deaf and Disabled

Products for People with Motion Impairments

• A Speakerphone can be used by people who can’t hold the handset. It can be used in conjunction with speed dialing for making a call using only one or two buttons.

• A Hands Free Phone is available to people with severely limited motion.

• Large Number Overlays double the size of the buttons making them easier to see and push.

• For those who have special needs a trained Field Representative may visit your home to better assess your needs.

• Under existing law, the equipment, services and administrative costs of this program are paid for by a surcharge shown on all customers’ telephone bills. For more information, or to request a certification from, please call:

(800) 806-1191 (Voice)

(800) 806-4474 (TTY)

(800) 949-5650 (Spanish Voice)

(800) 896-7670 (Spanish TTY)

(800) 889-3974 (Fax)

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FCC National Do-Not-Call Registry

The FCC, together with the FTC, established a national Do-Not-Call Registry. The registry is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is on the registry. As a result, if consumers choose to register their number, they can reduce the number of unwanted phone calls to their homes.

You can register your phone number at no charge however the Do-Not-Call registry does not prevent all unwanted calls. It does not cover calls from organizations with which you have established a business relationship; calls for which you have given prior written consent; calls which are not commercial or do not include unsolicited advertisements; calls by, or made on behalf of tax-exempt non-profit organizations.

How to Register To register, consumer may call (888) 382-1222: for TTY call (866) 290-4236. You must call from the phone number you wish to register. Subscribers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call registry by telephone or by Internet (www.donotcall.gov) at no cost.

How to File a Complaint You can file a complaint by email (fccinfo@fcc.gov), telephone (888) 225-5322 voice or (888) 835-5322 TTY. If mailing a complaint, send it to:

Federal Communications Commission Consumer and Governmental Affairs Bureau 445 12th Street, SW Washington DC 20554 (888) 225-5322 (Voice) (888) 835-5322 (TTY) Email: fccinfo@fcc.gov

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Do-Not-Call Registry (Continued) National Fraud Information Center (NFIC) This private, non-profit organization operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NFIC also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database.

You can contact them at:

(800) 876-7060 Monday through Friday 9:00 a.m. through 5:30 p.m. EST Web Address: www.fraud.org Direct Marketing Association (DMA) /Telephone Preference Service You may add your name to DMA’s list by sending your name, telephone number including area code, and address including zip code. Please remember that with the DMA registration, the number of unsolicited calls should reduce but may not stop all unwanted calls. You can write to them at:

Telephone Preference Service Direct Marketing Association P. O. Box 9014 Farmingdale, NY 11735-9014

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900 Pay-Per-Call Billing Rights Statement

The following consumer rights are provided under the Federal Telephone Disclosure and Dispute Resolution Act:

You have the right not to be billed for pay-per-call services not offered in compliance with Federal Laws and Regulations. Failure to pay legitimate 900 or California 976 charges may result in INVOLUNTARY BLOCKING OF YOUR ACCESS TO 900 OR 976 SERVICES.

Your local and long distance service CANNOT BE DISCONNECTED due to non-payment of 900 charges. You have 60 days from the statement date to dispute 900/976 billing errors. Calling the contact number found on the page with 900/976 calls listed to contest charges billed is sufficient notification of a billing error.

You have the right to withhold payment for the disputed charges during the billing error review. No collection activity for disputed 900/976 charges will occur while the charges are under investigation. If the disputed 900 charges are found to be legitimate, the long distance company or the information provider may proceed with outside collections against your account for payment of these 900/976 charges.

You may request a blocking of access to 900 services at no charge at time of connection or within 60 days after establishing new service. Other requests for blocking and unblocking will be subject to a one-time fee of $11.20. If you have any questions about 900 pay-per-call charges, please call our business office at (209) 296-7502 or (888) 886-5226.

800, 855, 866, 877, 888 and 900 Telephone Numbers

If you dial 800, 855, 866, 877, 888, or 900 telephone numbers, your number could be displayed to the party you are calling and could be recorded in a database sold to telemarketers.

The California Public Utilities Commission wants customers to know that some companies listing 800, 855, 866, 877, 888 and 900 numbers are now using Automatic Number Identification (ANI), which is approved by the Federal Communications Commission. When you dial their number, ANI equipment can automatically add your telephone number to their customer database - AND companies are not required to tell you if they have ANI. Companies with ANI can then use your phone number to get your address, income level, items purchased, and similar information from other marketing databases. Or they can

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sell your number to telemarketers who can then pitch their products and services to you.

Never assume that calls to 800, 855, 866, 877, 888 or 900 numbers are free. If the number uses ANI, you may reach a recording advising you that you will be called back collect. You may also be asked to call a 900 number. In either case, you will be billed for the call.

If a person answers an 800, 855, 866, 877, 888, or 900 number, you can advise that you do not want your number, name or address kept in the company records. You should make it clear that you do not want this information rented or sold to other companies. You may also advise them that you do not want the company to solicit future business from you. To complain about a company using ANI, write to:

Office of the Attorney General - Public Inquiry Unit P. O. Box 944255 Sacramento, CA 94244-5255 Or call (800) 952-5225 You may also contact the Federal Communications Commission, 1919 M Street NW, Washington D.C. 20544

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Name and Address Disclosure

The Federal Communications Commission (FCC) requires us to give your billing name and address (BNA) to “interstate service providers”. Interstate service providers are usually long distance companies, but they also include pay phone owners, long distance resellers, and 900 number providers. The FCC restricts the use of your name and address to the limited purpose of:

• billing & collection

• order entry

• customer service

• fraud protection

• transient customer identification

This means that interstate service providers may bill you directly when you use your calling card or accept collect or third-party charges.

Request to Withhold Billing Name and Address If you have a non-published number, you may request your billing name and address information be withheld from these interstate service providers, as mandated by the FCC. Withholding billing name and address information will restrict your ability to place third number and calling card calls or to receive collect calls. Please contact our business office at (209) 296-7502 or (888) 886-5226 if you have any questions.

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Customer Proprietary Network Information (CPNI)

Effective December 8th, 2007, the FCC enacted rules to help telecommunications carriers ensure that your Customer Proprietary Network Information (CPNI) is protected from unwanted disclosure. What is CPNI? CPNI does include information about specific call details (time, location, duration) and types of telecommunications services or plans. CPNI does not include your billing telephone number or address. What do the rules cover? The rules focus on two main areas: Use of CPNI for marketing purposes and “pretexting”. Marketing: Volcano Telephone Company’s policy is to never disclose customer information to third parties for purposes of marketing. “Pretexting” is the act of pretending to be a particular customer in order to obtain proprietary information about that customer. The new rules dictate three methods to prevent unauthorized access and disclosure of CPNI. Please note that these rules apply only to call detail records.

1. Office Visits – Customers visiting the business office to discuss call details must present a valid photo ID.

2. Outbound information - Either call detail information can be mailed to the billing address of record or Volcano may call the customer at the telephone number of record.

3. Inbound calls using a password - Customers calling the business office can validate their identity through use of a pre-established password. This password is only required for release of call detail records, but may be desirable for any type of contact. The password should be 4-12 characters (containing letters and numbers) and not easily discoverable through use of the Internet or other sources.

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Taxes & Surcharges

Access Recovery ChargeThis charge helps recover part of the revenue lost through FCC-required reductions to access rates. Access rates are charges incurred by long distance carriers. . Federal Excise Tax This is an excise tax administered by the Internal Revenue Service on local phone calls, but not on bundled services, cellular services or internet based offering like Voice over Internet Protocol (VoIP). This is a tax on local recurring and nonrecurring charges and related state surcharges. Federal Universal Service Charge This FCC-authorized fund provides affordable telecommunications services to low-income consumers and consumers in rural areas, as well as eligible schools, libraries and rural healthcare providers. This is a surcharge on interstate access service charges. California High Cost Fund A (CHFC-A) Surcharge This surcharge helps support basic residential service in small telephone companies where costs exceed the statewide wide average. This is a surcharge on local recurring and nonrecurring charges and state toll. California High Cost Fund B (CHCF-B) Surcharge This surcharge extends support of basic residential service to medium and larger sized telephone companies where costs exceed the statewide average. This is a surcharge on local recurring and nonrecurring charges and state toll. California Relay Service & Communication Device Fund Surcharge This fund provides telecommunication devices at no charge to certified deaf/blind individuals in California, as well as to state agencies and private organizations that provide services to people with disabilities. The fund also supports the deaf relay (operator) service. This is a surcharge on local recurring and nonrecurring charges and state toll. California Advanced Service Fund Surcharge This fund provides grants to “telephone corporations” as defined under Public Utilities Code § 234. The primary purpose of the grant is to promote broadband services in un-served areas of California. This is a surcharge on local recurring and nonrecurring charges and state toll. CPUC Regulatory Fee This fee funds the Commission’s regulation of telephone utilities and also finances the Commission's annual operating budget. This is a surcharge on local recurring and nonrecurring charges and state toll. California Teleconnect Fund Surcharge This fund provides grants to

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“telephone corporations” as defined under Public Utilities Code § 234. The primary purpose of the grant is to promote broadband services in un-served areas of California. This is a surcharge on local recurring and nonrecurring charges and state toll. Universal Lifeline Telephone Service (ULTS) Surcharge This is a mandated surcharge on recurring and non-recurring charges on intrastate calls to subsidize telephone service for low income customers. This is a surcharge on local recurring and nonrecurring charges and state toll. 911 Tax This tax is imposed on intrastate telephone communication services, and is used to fund California’s ‘‘911’’ emergency telephone system. This is a tax on local recurring and nonrecurring charges, state toll and all state surcharges.

For details about what these surcharges cover and what the current percentages are- go to http://www.cpuc.ca.gov/general.aspx?id=1124

Note: Charges for Volcano Telephone’s service provider affiliates will appear on the Volcano Telephone bill in separate sections, where applicable.

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Volcano Telephone Com

pany P

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ox 1070, Pine G

rove, CA 95665