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Philippine Institute of Traditional and Alternative
Health Care
CITIZEN’S CHARTER
2019 (First Edition)
1
Philippine Institute of Traditional and Alternative
Health Care
CITIZEN’S CHARTER
2019 (First Edition)
2
I. MANDATE Republic Act 8423 (R.A. 8423) mandates the Philippine Institute of Traditional and Alternative
Health Care (PITAHC) “to improve the quality and delivery of health care services to the Filipino
people through the development of traditional and alternative health care and its integration into the
national health care delivery system“.
II. VISION “People’s health through traditional and alternative health care”
III. MISSION
“We lead in the research and development, promotion and advocacy, and
development of standards on traditional and complementary medicine (T&CM); and
we ensure its accessibility, availability, sustainability and integration into the national
health care system.”
IV. SERVICE PLEDGE
We, the officials and employees of the Philippine Institute of Traditional and
Alternative Health Care, pledge and commit to deliver quality services as
promised in this charter, specifically, we will:
1. Uphold what is right and what is best.
2. Be prompt and timely in delivering services to the public.
3. Transparent of the procedures, charges, and fees.
4. Attend to all applicants and requesting parties on their applications/
inquiries within the Institute’s premises during office hours.
5. Provide a comfortable waiting area for the transacting public.
6. Act/respond to complaints expeditiously.
7. Be polite, courteous, and display professionalism to the public.
3
V. LIST OF SERVICES
Central Office
External Services
Procedure for complaints/ recommendations/ inquiries/ suggestions ................................................... 7
Request for Funding of T&CM Research/es ......................................................................................... 9
Request for Information Regarding T&CM Research/es ..................................................................... 11
Initial application for certification (ACUPUNCTURIST (Filipino)) ......................................................... 12
Renewal of Application for Certification ACUPUNCTURIST (Filipino) ................................................ 14
Initial Application for Certification (ACUPUNCTURIST (Non-Filipino)) ................................................ 14
Renewal of Application for Certification (ACUPUNCTURIST (Non-Filipino)) ...................................... 16
Initial Application for Certification (CHIROPRACTOR (Filipino)) ......................................................... 17
Renewal of Application for Certification (CHIROPRACTOR (Filipino)) ............................................... 18
Initial application for certification (CHIROPRACTOR (Non-Filipino)) .................................................. 18
Renewal of Application for Certification (CHIROPRACTOR (Non-Filipino)) ........................................ 20
Initial Application for Certification (NATUROPATH (Filipino)) ............................................................. 21
Renewal of Application for Certification (NATUROPATH (Filipino)) .................................................... 22
Initial Application for Certification ........................................................................................................ 23
Renewal of Application for Certification (NATUROPATH (Non-Filipino)) ............................................ 25
Initial Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)) ....................... 25
Renewal of Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)).............. 27
Initial Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)) ............... 27
Renewal of Application for Certification (HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)) ...... 29
Initial Application for Accreditation - Acupuncture Clinic (Filipino) ....................................................... 30
Renewal of application for accreditation ............................................................................................. 31
Initial Application for Accreditation - Acupuncture Clinic (Non-Filipino) ............................................... 32
Renewal of Application for Accreditation ............................................................................................. 33
Initial Application for Accreditation - NATUROPATHY CLINIC (Filipino) ............................................. 34
Renewal of Application for Accreditation - NATUROPATHY CLINIC (Filipino) ................................... 36
Initial Application for Accreditation - NATUROPATHY TRAINING CENTER (Filipino) ........................ 36
Renewal of Application for Accreditation - NATUROPATHY TRAINING CENTER (Filipino) .............. 38
4
Initial Application for Accreditation - HOMEOPATHY/ HOMOTOXICOLOGY TRAINING CENTER
(Filipino) .............................................................................................................................................. 38
Renewal of Application for Accreditation - HOMEOPATHY/ HOMOTOXICOLOGY TRAINING
CENTER (Filipino) .............................................................................................................................. 40
Initial Application for Accreditation (ACCREDITATION OF T&CM ORGANIZATION) ....................... 40
Renewal of Application for Accreditation (ACCREDITATION OF T&CM ORGANIZATION) .............. 42
Request for Training on Acupressure, Tuina Massage, Basic/Advance Acupuncture ........................ 42
Request for Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa
Paggamit ng Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine
Practices; Tuina and Acupressure. ..................................................................................................... 43
Training on Acupressure, Tuina Massage, Basic/Advance Acupuncture (PITAHC Initiated Seminars
and Trainings) ..................................................................................................................................... 45
Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa Paggamit ng
Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine Practices; Tuina
and Acupressure. (PITAHC Initiated Seminars and Trainings) .......................................................... 46
Purchase of herbal products, books and IEC materials ...................................................................... 47
Purchase of herbal products, books and IEC ...................................................................................... 48
Internal Services
Hiring of New Employee ..................................................................................................................... 50
Procurement of Infrastructure, Goods, and services ........................................................................... 53
Procurement of Consulting Services ................................................................................................... 54
Processing of Payment for Purchase of Goods/Services under Shopping ......................................... 56
Processing of Payment for Cash Advances to Employees for Local Travel ........................................ 57
Processing of Payment for Cash Advances to Employees for Foreign Travel .................................... 58
Processing of Payment for Research Projects .................................................................................... 59
Processing of Payment for Honorarium .............................................................................................. 60
Field Offices
External Services
Procedure for complaints/recommendations/inquiries/suggestions .................................................... 63
5
Request for funding of T&CM Research/es ........................................................................................ 63
Request for Bioassay Services (Animal handling, drug administration, specimen extraction) ............ 65
Request for Bioassay Services (Consultation for research protocol, research design) ....................... 65
Request for Bioassay Services (Conduct of Bioassay Tests) ............................................................. 66
Certification of Traditional & Complementary Medicine (T&CM) practitioners ..................................... 67
Accreditation of T & CM clinics, training centers, and organizations ................................................... 68
Request for training on Basic/Advance Acupuncture for the establishment of ................................... 69
T &CM centers; ................................................................................................................................... 69
Request for community based orientation on "Patnubay sa Paggamit ng Halamang gamot" (Use of
Medicinal Plants ) and Tuina Massage/ acupressure .......................................................................... 70
Request for Orientation Seminar on T&CM......................................................................................... 72
Purchase of herbal products, books and IEC materials (Walk-in) ....................................................... 73
Purchase of herbal products, books and IEC materials (Bulk Orders) ................................................ 73
Pharmacy Internship ........................................................................................................................... 74
Technical Assistance .......................................................................................................................... 75
Internal Services
Payment for Service Provider ............................................................................................................. 77
Hiring of new employee ...................................................................................................................... 77
Procurement of goods, infrastructure and consulting services ............................................................ 78
6
Central Office
External Services
7
1. Procedure for complaints/ recommendations/ inquiries/ suggestions
a. Simple complaint
Office / Division Administrative Division
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of complaint/ recommendation/ inquiry/ suggestion
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of complaint, recommendation, inquiry or suggestion in person or by fax, email or mail. Records Officer attaches tracking slip on the letter.
None 5 minutes
Records Officer (if in person or by fax and mail)
2. Acknowledges receipt of the letter.
None 1 hour Executive Assistant
3. Forwards letter to the concerned Division and to the Office of the Director General as necessary.
None 1 hour Executive Assistant
4. Notifies the concerned person on the action taken.
None 1 day Concerned Division
Total None 1 day, 2 hours and 5 minutes
b. complex complaint
Office / Division Administrative Division
Classification Highly technical
Type of Transaction G2C (Government to Citizen)
Who may avail All
8
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of complaint/ recommendation/ inquiry/ suggestion
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of complaint, recommendation, inquiry or suggestion in person or by fax, email or mail. Records Officer attaches tracking slip on the letter.
None 10 minutes Records Officer or EA
2. Forwards letter to the Director General
None 2 hours Concerned division/ officer
3. Director General forwards the letter to the concerned division/officer
None 1 day Director General
4. Acknowledges receipt of complaint
3 hours
Concerned division/officer
5. Assesses and evaluates the complaint
1 day Preliminary investigation committee
6. Conducts a preliminary investigation committee to determine the veracity of the complaint
15 days
Chairman of Preliminary investigation committee
7. Notifies the complainant of the results of investigation/action taken
1 day
Chairman of Preliminary investigation committee
Total 18 days, 5 hours and 10 minutes
9
2. Request for Funding of T&CM Research/es
Office / Division Research and Development
Classification Highly Technical
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail Government agencies; Private Organizations; Non-Government Organizations; SUCs and other academic institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Cover Letter
4 hard copies of complete research proposal using the prescribed PITAHC research proposal template with attachments: o Line item budget; o Certification that the project was not
submitted to any funding agency other than PITAHC; and
o Endorsement of the head of the institution (Government agencies, NGOs, Private organizations, SUCs and other academic institutions).
PITAHC Website R&D Division Office
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives project proposal by R&D
None 5 minutes
Project Management Officers (PMO)
2. Prepares acknowledgment letter
None 1 day
3. Conducts Preliminary Assessment of the proposal/In-house evaluation
None 7 days
4. Identification of Technical Experts and preparation of technical documents
None
18 days 5. Receives evaluation reports from the technical reviewers
None
6. Consolidates the evaluation reports
None
10
7. Prepares letter to proponent regarding either of the following: o Acceptance and/or
further revision of the proposal
o Non-acceptance of the proposal
None
8. Receives revised proposal
None
1 day 9. Reviews revised
proposal
None
10. Accepts final revised proposal for: a. Projects 2M and
below
None 5 minutes
o Prepares recommending approval of the proposal
None 4 days
o Endorses recommending approval for signature of the Director General
None 1 day
b. Projects above 2M
o Prepares the Executive Summary
None 2 days
o Coordinates with proponent regarding schedule of presentation
None 2 days
o Presentation of project proposal by the proponent to the Board of Trustees
None 1 day
o Informs proponent
None 3 days
11
regarding acceptance and/or further revision of the proposal
TOTAL None
40 days, 10 minutes
(Request for multi-stage processing)
3. Request for Information Regarding T&CM Research/es
Office / Division Research and Development Division
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request letter For interview(s): Interview schedule For request of information: Questionnaire
R&D Division Office R&D Division Office
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of request and interview schedule
None
5 minutes Research and Development Division/Officer of the Day
2. Prepares acknowledgement letter thru email or fax
1 hour
For request for interview or site visit: o Sets schedule of
interview/visit o Conduct interview
1 day SRS II/R&D Staff
For requesting information or data:
4 hours
Supervising or Senior Science Research Specialist
o Acknowledges letter/email
15 minutes
o Gathers data 2 days
o Drafts response letter/accomplished questionnaire
1 day
12
o Submits to letter to Director General for signature
2 days
o Sends reply 1 day
3. Requests client to accomplish Client Satisfaction Survey for the service/s rendered
30 minutes
TOTAL None 7 days, 5 hours, 50 minutes
4. Initial application for certification (ACUPUNCTURIST (Filipino))
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail ACUPUNCTURIST (Filipino)
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Duly accomplished application form
Three (3) ID pictures
Valid health certificate (within 6-month period) issued by government physician;
Certificate of training;
Certificate of supervision from Certified Medical Acupuncturist or Certified Acupuncturist;
List of fifty (50) patients signed by the applicant and countersigned by the mentor
Approved Application
Standard and Accreditation Division; PITAHC Website Government Hospital, District Health Office; Municipal Health Office PITAHC accredited training center Concerned certified medical acupuncturist or certified acupuncturist Applicant Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID PROCESSING
TIME PERSON
RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and
10 minutes Development Management Officer (DMO)
13
documentary requirements
IV, III, Licensing Officer (LO)
2. Applicant pays non-refundable application/processing fee
PhP500.00
10 minutes Cashier
3. National Certification Committee for Acupuncture (NCCA) Meeting
1 day NCCA
4. Notifies applicants whether the application is approved/deferred.
2 days
DMO III/LO
5. Requests deferred applicants to submit other documents required by the NCCA
DMO III/LO
6. Prepares Certificate of Registration and identification Card (ID)
2 days DMO III/LO
7. Issues Certificate of Registration and ID card
10 minutes DMO III/LO
8. Applicant pays certification and ID fee
PhP 800 for Certificate of Registration PhP 200.00 for the ID
10 minutes Cashier
TOTAL Php 1,500.00 5 days, 40 minutes
14
5. Renewal of Application for Certification ACUPUNCTURIST (Filipino)
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail ACUPUNCTURIST (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Certificate of trainings attended on acupuncture
Standard and Accreditation Division; PITAHC Website PITAHC accredited training center
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Registration
PhP1000.00 renewal fee (Penalty of PhP250.00 per year for late renewal)
3 hours
DMO III/IV/LO
2. Pays renewal fee 10 minutes Cashier
TOTAL Php 1,000.00
3 hours and 10 minutes
6. Initial Application for Certification (ACUPUNCTURIST (Non-Filipino))
Office / Division Standard and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail ACUPUNCTURIST (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form Three (3) ID pictures Certificate of training, Valid Health Certificate duly issued by a licensed physician from the country of origin or Government Filipino physician, whichever is appropriate Authenticated by the Philippine Embassy for the following: - Transcript of Records from
Standard and Accreditation Division; PITAHC Website
15
- Acupuncture School attended, , Proof of completion of Acupuncture Course
- Valid Passport - Letter of good standing on the number of
years of licensure/certification on the practice of acupuncture from the country of origin to be issued by appropriate government body
NBI Clearance or its equivalent in the country of origin
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes
Development Management Officer (DMO) IV, III, Licensing Officer (LO)
2. Applicant pays non-refundable application/processing fee
Transaction Cost: $500.00 – Application fee (or its equivalent to Philippine peso based on the current exchange rate)
10 minutes Cashier
3. National Certification Committee for Acupuncture (NCCA) Meeting
1 day NCCA
4. Notifies applicant whether the application is approved/deferred. Requests deferred applicant to submit
2 days DMO III/IV/LO
16
other documents required by the NCCA
5. Prepares Certificate of Registration and ID for approved applicants
2 days DMO III/IV/LO
6. Issues Certificate and ID card to approved applicant(s).
10 minutes DMO III/IV/LO
7. Applicant pays corresponding fee
$500.00 10 minutes Cashier
TOTAL $ 1,000.00 5 hours and 40 minutes
7. Renewal of Application for Certification (ACUPUNCTURIST (Non-Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail ACUPUNCTURIST (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Certificate of trainings attended on acupuncture
Standard and Accreditation Division; PITAHC Website Country of Origin
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Registration
3 hours DMO III/IV/LO
2. Receives renewal fee
$500 or its equivalent to Philippine peso based on the current exchange rate
10 minutes Cashier
TOTAL $ 500.00 3 hours and 10 minutes
17
8. Initial Application for Certification (CHIROPRACTOR (Filipino))
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail CHIROPRACTOR (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form, Certificate of Livebirth issued by the National Statistics Office, Valid Passport Transcript of Records from Chiropractic School Attended, Proof of completion of Chiropractic Course Business permit related to chiropractic practice NBI Clearance
Standard and Accreditation Division; PITAHC Website DFA Country of Origin LGU
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives/reviews submitted duly accomplished application form and documentary requirements
10 minutes
Development Management
Officer (DMO) IV, III, Licensing Officer (LO)
2. Applicant pays non-refundable application/processing fee
Fees Paid: PhP5,000.00 - Application Fee
10 minutes
Cashier
3. National Certification Committee for Chiropractor (NCCC) Meeting
1 day NCCC
4. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit
2 days DMO III/IV/LO
18
other documents required by the NCCC
5. Prepares Certificate and ID for approved applicants
2 days DMO III/IV/LO
6. Issues Certificate and ID card to approved applicant(s).
10 minutes DMO III/IV/LO
7. Applicant pays certification fee
PhP5,000.00 10 minutes Cashier
TOTAL Php 10,000.00
5 days and 40 minutes
9. Renewal of Application for Certification (CHIROPRACTOR (Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen
Who may avail CHIROPRACTOR (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application Form Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews certificate of registration
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
PhP 5,000.00
10 minutes Cashier
Total Php 5,000.00
3 hours and 10 minutes
10. Initial application for certification (CHIROPRACTOR (Non-Filipino))
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail CHIROPRACTOR (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application Form, Standard and Accreditation Division; PITAHC Website
19
Certificate of Naturalization, for naturalized Filipino citizens
Valid Passport,
Transcript of Records from Chiropractic School Attended, Proof of completion of Chiropractic Course , Business permit related to chiropractic practice and business, if applicable,
Valid license or permit to practice Chiropractic in another country, Documents issued by the Bureau of Immigration and Deportation (BID) as well as Department of Labor and Employment (DOLE) indicating that he/she is legally residing and working in the Phils., such as but not limited to immigrant visa, working visa, work permit, Alien certificate of Registration, Alien Employment Permit,
NBI Clearance
Bureau of Immigration Country of Origin Country of Origin LGU
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Reviews/receives of submitted duly accomplished application form and documentary requirements;
10 minutes DMO III/IV/LO
Applicant pays non-refundable application/processing fee
$150.00 – Application fee (or its equivalent to Philippine peso based on the current exchange rate)
10 minutes Cashier
National Certification Committee for Chiropractic(NCCC) Meeting
1 day NCCC
20
Notifies applicants whether the application is approved/deferred.
2 days
DMO III/IV/LO
Requests deferred applicant to submit other documents required by the NCCC
DMO III/IV/LO
Prepares Certificate and ID for approved applicants
2 days DMO III/IV/LO
Issues Certificate and ID card to approved applicant(s).
10 minutes DMO III/IV/LO
Applicant pays certification fee
$150.00 or its equivalent to Philippine peso based on the current exchange rate
10 minutes DMO III/IV/LO
TOTAL
$300.00 or its equivalent to Philippine peso based on the current exchange rate
5 days and 40 minutes
11. Renewal of Application for Certification (CHIROPRACTOR (Non-
Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail CHIROPRACTOR (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
21
Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Registration
3 hours DMO III/IV/LO
2. Pays renewal fee $150.00 renewal fee
10 minutes Cashier
TOTAL $150.00 3 hours and 10 minutes
12. Initial Application for Certification (NATUROPATH (Filipino))
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail NATUROPATH (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form,
Three (3) ID pictures
Certificate of completion of Naturopathy Trainings attended
Valid Health Certificate issued by a licensed government physician
List of 100 patients seen by the naturopath applicant
Approved Application
Standard and Accreditation Division; PITAHC Website PITAHC accredited training center Standard and Accreditation Division
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements
10 minutes
Development Management Officer (DMO) IV, III, Licensing Officer (LO)
2. Applicant pays non-refundable application/ processing fee
PhP500.00 10 minutes
Cashier
22
3. National Certification Committee for Naturopathy (NCCN) Meeting
1 day NCCN
4. Notifies applicants whether the application is approved/deferred. Request deferred applicant to submit other documents required by the NCCN
2 days DMO III/IV/LO
5. Prepares Certificate and ID for approved applicants
2 days DMO III/LO
6. Issues Certificate and ID
10 minutes DMO III/IV/LO
7. Applicant pays certification fee
PhP1,000.00 Certificate of Registration
10 minutes Cashier
TOTAL Php 1,500.00
5 days and 40 minutes
13. Renewal of Application for Certification (NATUROPATH (Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail NATUROPATH (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Certificate of trainings attended on naturopathy
Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Renews Certificate of Registration
3 hours DMO III/IV/LO
Applicant pays renewal fee
Php1,000.00 renewal fee (Penalty of Php250.00
10 minutes Cashier
23
per year for late renewal)
Total Php 1,000.00
3 hours and 10 minutes
14. Initial Application for Certification
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail NATUROPATH (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form, Three (3) ID pictures Certificate of completion of Naturopathy Trainings attended Valid Health certificate within the 6-month period, duly issued by a licensed physician from the country of origin or Government Filipino physician Certification that his/her practice shall be under the supervision of a Filipino Certified Medical Naturopath (CMN) or Certified Naturopath Practitioner (CNP). Certification of licensed/certified practice of Naturopathy of 100 different patients A letter of good standing on the number of years of licensure/certification on the practice of Naturopathy from the country of origin to be issued by appropriategovernment body Certification of current active practice in Naturopathy from the country of origin to be issued by appropriate government body
Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements
10 minutes DMO III/IV/LO
24
2. Applicant pays non-refundable application/processing fee
$500.00 – Application fee
10 minutes DMO III/IV/LO
3. National Certification Committee for Naturopathy (NCCN) Meeting
1 day DMO III/IV/LO
4. Notifies applicants whether the application is approved/deferred.
2 days
DMO III/IV/LO
5. Requests deferred applicant to submit other documents required by the NCCN
DMO III/IV/LO
6. Prepares Certificate and ID for approved applicants
2 days DMO III/LO
7. Issues Certificate and ID
10 minutes DMO III/IV/LO
8. Applicant pays certification fee
$1,300.00 or its equivalent to Philippine peso based on the current exchange rate
10 minutes Cashier
Total $1,800.00 5 days and 40 minutes
25
15. Renewal of Application for Certification (NATUROPATH (Non-
Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail NATUROPATH (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Certificate of trainings attended on naturopathy
Standard and Accreditation Division; PITAHC Website PITAHC accredited training center / Country of origin
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
Renews Certificate of Registration
3 hours DMO III/IV/LO
Applicant pays renewal fee
$1,300.00 (Penalty of $500.00 per month for late renewal)
10 minutes Cashier
Total $1,300.00 3 hours and 10 minutes
16. Initial Application for Certification (HOMEOPATH/
HOMOTOXICOLOGIST (Filipino))
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form, Three (3) ID pictures Certificate of completion of Homeopathy/Homotoxicology Trainings and seminar attended
Standard and Accreditation Division; PITAHC Website
26
Valid Health Certificate issued by a licensed government physician List of 50 patients seen by the Homeopathy/Homotoxicology applicant
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes
Development Management Officer (DMO) IV, III, Licensing Officer (LO)
2. Applicant pays non-refundable application/processing fee
PhP 500.00-application
fee 10 minutes Cashier
3. National Certification Committee for Homeopathy/Homotoxicology (NCCHH) Meeting
1 day NCCHH
4. Notifies applicants whether the application is approved/deferred.
2 days
DMO III/IV/LO
5. Requests deferred applicant to submit other documents required by the NCCHH
DMO III/LO
6. Prepares Certificate and ID for approved applicants
2 days DMO III/LO
7. Issues Certificate and ID 10 minutes DMO III/IV/LO
8. Applicant pays certification fee
PhP1,000.00 for Certificate of Registration
10 minutes Cashier
TOTAL Php 1,500.00
5 days and 40 minutes
27
17. Renewal of Application for Certification (HOMEOPATH/
HOMOTOXICOLOGIST (Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Certificate of trainings attended on homeopathy/Homotoxicology
Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews certificate of registration
3 hours DMO III/IV/LO
2. Applicant pays corresponding fee
PhP1,000.00 renewal fee (Penalty of PhP250.00 per year for late renewal)
10 minutes Cashier
Total Php 1,000.00
3 hours and 10 minutes
18. Initial Application for Certification (HOMEOPATH/
HOMOTOXICOLOGIST (Non-Filipino))
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form
Three (3) ID pictures
Certificate of completion of Homeopathy/Homotoxicology training attended
Valid Health Certificate within the 6-month period, duly issued by a licensed physician from the country of origin or Government Filipino physician, whichever is appropriate
Standard and Accreditation Division; PITAHC Website Country of origin
28
A letter of good standing on the number of years of licensure/certification on the practice of Homeopathy/Homotoxicology from the country of origin to be issued by appropriate government body
Certification of current active practice in Homeopathy/ Homotoxicology from the country of origin to be issued by appropriate government body
Certification of licensed/certified practice of Homeopathy/Homotoxicology of 100 different patients
Country of origin Country of origin
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes
Development Management Officer (DMO) IV, III, Licensing Officer (LO)
2. Applicant pays non-refundable application/processing fee
$500.00 – Application fee (or its equivalent to Philippine peso based on the current exchange rate)
10 minutes Cashier
3. National Certification Committee for Homeopathy/Homotoxicology (NCCHH) Meeting
1 day NCCHH
4. Notifies applicants whether the application is approved/deferred.
2 days DMO III/IV/LO
5. Requests deferred applicant to submit other documents required by the NCCHH
DMO III/LO
29
6. Prepares Certificate and ID for approved applicants
2 days DMO III/LO
7. Issues Certificate and ID 10 minutes DMO III/IV/LO
8. Applicant pays certification fee
$600.00 for Certificate
of Registration
10 minutes Cashier
TOTAL $ 1,100.00 5 days and 40 minutes
19. Renewal of Application for Certification (HOMEOPATH/
HOMOTOXICOLOGIST (Non-Filipino))
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail HOMEOPATH/ HOMOTOXICOLOGIST (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Certificate of trainings attended on homeopathy/Homotoxicology
Standard and Accreditation Division; PITAHC Website Country of origin / PITAHC accredited training center
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews certificate of registration
3 hours DMO III/IV/LO
2. Applicant pays corresponding fee
$600.00 renewal fee (Penalty of $100.00 per month for late renewal)
10 minutes Cashier
Total $600.00 3 hours and 10 minutes
30
20. (Initial Application for Accreditation) - Acupuncture Clinic (Filipino)
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
Who may avail Acupuncture Clinic (PITAHC certified acupuncturist, certified medical acupuncturist)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form
Notarized Letter of Application
Certified Board Resolution
(Private Institution only)
SEC Registration and Articles of Incorporation (Private Institution)
DTI Certificate of Business
Registration (for single proprietor)
Fire Safety Inspection Certificate Proof of Clinic building ownership or lease-contract of at least five years
Copy of municipal/city permits (including Sanitary permit)
Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU LGU
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes Officer (DMO) IV, III, Licensing Officer (LO)
2. Conducts ocular visit of the facility
1 day Officer (DMO) IV, III, Licensing Officer (LO)
3. Applicant pays non-refundable application/processing fee
Other Transaction Cost: Php500.00-
10 minutes Cashier
4. National Certification Committee for Acupuncture (NCCA) meeting
1 day NCCA
31
5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCCA
2 days DMO IV, III, LO
6. Prepares Certificate of Accreditation
2 days DMO III/LO
7. Issues Certificate of Accreditation
10 minutes DMO III/LO
8. Pays accreditation fee
PhP1,800 for Certificate of Accreditation
10 minutes Cashier
TOTAL Php 1,300.00
6 days and 40 minutes
21. Renewal of application for accreditation
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
Who may avail Acupuncture Clinic (PITAHC certified acupuncturist, certified medical acupuncturist)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Accreditation
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
PhP1,800.00 renewal fee (Penalty of PhP1,000.00 per year for late renewal)
10 minutes Cashier
TOTAL Php 1,800.00
3 hours and 10 minutes
32
22. (Initial Application for Accreditation) - Acupuncture Clinic (Non-
Filipino) Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail Acupuncture Clinic (Non-Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form
Notarized Letter of Application
Certified Board Resolution
(Private Institution only)
SEC Registration and Articles of Incorporation (Private Institution only)
DTI Certificate of Business Registration (for single proprietor)
Fire Safety Inspection Certificate Proof of Clinic building ownership or lease-contract of at least five years
Copy of municipal/city permits (including Sanitary permit)
Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU LGU
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes Officer (DMO) IV, III, Licensing Officer (LO)
2. Conducts ocular visit of the facility
1 day Officer (DMO) IV, III, Licensing Officer (LO)
3. Applicant pays non-refundable application/processing fee
Transaction cost: $300.00 or its equivalent to Philippine peso based on the
10 minutes Cashier
33
current exchange rate
4. National Certification Committee for Acupuncture (NCCA) meeting
1 day NCCA
5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCCA
2 days DMO IV, III, LO
6. Prepares Certificate of Accreditation
2 days DMO III/LO
7. Issues Certificate of Accreditation
10 minutes DMO III/LO
8. Pays accreditation fee
$700.00 or its equivalent to Philippine peso based on the current exchange rate
10 minutes Cashier
TOTAL $1,000.00 6 days and 40 minutes
23. Renewal of Application for Accreditation
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail Acupuncture Clinic (Non- Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website
34
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Accreditation
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
$700.00 renewal fee (Penalty of $14.00 per month for late renewal)
10 minutes Cashier
3. $700.00 3 hours and 10 minutes
24. (Initial Application for Accreditation) - NATUROPATHY CLINIC
(Filipino)
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail NATUROPATHY CLINIC (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form
Notarized Letter of Application
Certified Board Resolution (Private Institution only)
SEC Registration and Articles of Incorporation (Private Institution))
DTI Certificate of Business Registration (for sole proprietor)
Fire Safety Inspection Certificate
Proof of Clinic building ownership
or lease-contract of at least five years
Copy of municipal/city permits (including Sanitary permit
Copy of municipal/city permits (including Sanitary permit)
Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU LGU LGU
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
35
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes Officer (DMO) IV, III, Licensing Officer (LO)
2. Conducts ocular visit of the facility
1 day Officer (DMO) IV, III, Licensing Officer (LO)
3. Applicant pays non-refundable application/processing fee
PhP1,000.00-
application fee
10 minutes Cashier
4. National Certification Committee for Naturopathy (NCCN) meeting
1 day NCCN
5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCCA
2 days DMO IV, III, LO
6. Prepares Certificate of Accreditation
2 days DMO III/LO
7. Issues Certificate of Accreditation
10 minutes DMO III/LO
8. Pays accreditation fee PhP1,800 for Certificate of Accreditation
10 minutes Cashier
TOTAL Php 2,800.00 6 days and 40 minutes
36
25. Renewal of Application for Accreditation - NATUROPATHY CLINIC
(Filipino) Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail NATUROPATHY CLINIC (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Accreditation
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
PhP1,800renewal fee (Penalty of PhP1,000.00 per year for late renewal)
10 minutes Cashier
TOTAL Php 1,800.00 3 hours and 10 minutes
26. (Initial Application for Accreditation) - NATUROPATHY TRAINING
CENTER (Filipino)
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen
Who may avail NATUROPATHY TRAINING CENTER (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form
Certified Board Resolution (Private Institution only)
SEC Registration and Articles of
Incorporation (Private Institution only)
DTI Certificate of Business Registration
(for sole proprietor)
Fire Safety Inspection Certificate
Proof of Clinic building ownership or lease-contract of at least five years
Standard and Accreditation Division; PITAHC Website SEC SEC DTI LGU
37
Copy of municipal/city permits (including Sanitary permit
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes Officer (DMO) IV, III, Licensing Officer (LO)
2. Conducts ocular visit of the facility
1 day Officer (DMO) IV, III, Licensing Officer (LO)
3. Applicant pays non-refundable application/processing fee
PhP 10,300.00-application
fee
10 minutes Cashier
4. National Certification Committee for Naturopathy (NCCN) meeting
1 day NCCN
5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCCA
2 days DMO IV, III, LO
6. Prepares Certificate of Accreditation
2 days DMO III/LO
7. Issues Certificate of Accreditation
10 minutes DMO III/LO
8. Pays accreditation fee
PhP10,300.00 for Certificate
of Accreditation
10 minutes Cashier
TOTAL Php 20,600.00
6 days and 40 minutes
38
27. Renewal of Application for Accreditation - NATUROPATHY TRAINING
CENTER (Filipino)
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen
Who may avail NATUROPATHY TRAINING CENTER (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Accreditation
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
PhP3,300.00 renewal fee (Penalty of PhP500.00 per year for late renewal)
10 minutes Cashier
TOTAL Php 3,300.00
3 hours and 10 minutes
28. (Initial Application for Accreditation) - HOMEOPATHY/
HOMOTOXICOLOGY TRAINING CENTER (Filipino)
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen
Who may avail HOMEOPATHY/ HOMOTOXICOLOGY TRAINING CENTER (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form Certified Board Resolution
(Private Institution only)
SEC Registration and
Articles of Incorporation
(Private Institution only)
DTI Certificate of Business
Registration (for sole proprietor)
Fire Safety Inspection Certificate
Standard and Accreditation Division; PITAHC Website SEC SEC DTI
39
Proof of ownership of the Training Center’s premises or lease-contract
of at least five years
Municipal or City permits (including Sanitary Permit)
LGU
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes Officer (DMO) IV, III, Licensing Officer (LO)
2. Conducts ocular visit of the facility
1 day Officer (DMO) IV, III, Licensing Officer (LO)
3. Applicant pays non-refundable application/processing fee
PhP 10,300.00-application
fee
10 minutes Cashier
4. National Certification Committee for Homeopathy/ Homotoxicology (NCCHH) meeting
1 day NCCN
5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCCA
2 days DMO IV, III, LO
6. Prepares Certificate of Accreditation
2 days DMO III/LO
7. Issues Certificate of Accreditation
10 minutes DMO III/LO
8. Pays accreditation fee
PhP10,300.00 for Certificate
of Accreditation
10 minutes Cashier
TOTAL Php 20,600.00
6 days and 40 minutes
40
29. Renewal of Application for Accreditation - HOMEOPATHY/
HOMOTOXICOLOGY TRAINING CENTER (Filipino)
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C – Government to Citizen
Who may avail HOMEOPATHY/ HOMOTOXICOLOGY TRAINING CENTER (Filipino)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Accreditation
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
PhP3,300.00 renewal fee (Penalty of PhP500.00 per year for late renewal)
10 minutes Cashier
TOTAL Php 3,300.00
3 hours and 10 minutes
30. Initial Application for Accreditation (ACCREDITATION OF T&CM
ORGANIZATION)
Office / Division Standards and Accreditation
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail Traditional and Alternative Health Care Organization
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished application form for TAHC ORG
Accreditation Form II
SEC Registration, Articles of Inc., Constitution and By-laws
Other Gov’t or Private agency’s registration
Certified Board Resolution
Business Permit
Standard and Accreditation Division; PITAHC Website SEC SEC
41
Documentation of the current TAHC programs and services
Latest copy of publication (if any)
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Reviews/receives submitted duly accomplished application form and documentary requirements;
10 minutes Officer (DMO) IV, III, Licensing Officer (LO)
2. Conducts ocular visit of the facility
1 day Officer (DMO) IV, III, Licensing Officer (LO)
3. Applicant pays non-refundable application/processing fee
PhP500.00 10 minutes Cashier
4. National Certification Committee (for concerned modality) meeting
1 day NCC
5. Notifies applicants whether the application is approved/deferred. Requests deferred applicant to submit other documents required by the NCC
2 days DMO IV, III, LO
6. Prepares Certificate of Accreditation
2 days DMO III/LO
7. Issues Certificate of Accreditation
10 minutes DMO III/LO
8. Pays accreditation fee
PhP2,300.00 for
Certificate of Accreditation
10 minutes Cashier
TOTAL Php 2,800.00
6 days and 40 minutes
42
31. Renewal of Application for Accreditation (ACCREDITATION OF T&CM
ORGANIZATION)
Office / Division Standards and Accreditation
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail Traditional and Alternative Health Care Organization
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Duly accomplished renewal application form Standard and Accreditation Division; PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Renews Certificate of Accreditation
3 hours DMO III/IV/LO
2. Applicant pays renewal fee
PhP2,300.00 renewal fee (Penalty of PhP500.00 per year for late renewal)
10 minutes Cashier
TOTAL Php 2,300.00
3 hours and 10 minutes
32. Request for Training on Acupressure, Tuina Massage, Basic/Advance
Acupuncture
Office / Division SOCIAL ADVOCACY AND TRAINING
Classification Simple
Type of Transaction G2G (Government to Government)
Who may avail DOH Retained hospitals DOH Regional Health Offices Local Government Units Schools/Universities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of request
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME PERSON
RESPONSIBLE
1. Receives letter of request
None, however,
30 minutes Records Officer
or
43
requesting party may be requested to shoulder transportation, venue or other expenses that may be incurred for the training
Social Advocacy &
Training staff or Executive Assistant
2. Prepares and sends acknowledgment letter
2 hours Social Advocacy
& Training staff
3. Forwards request to the Director General (DG)
1 hour Social Advocacy
& Training staff
4. Approves/disapproves request
2 days Director General
5. Informs requesting party of status of request
2 hours Social Advocacy
& Training staff
6. If approved, prepares/sends reply letter, schedules date/s and requirements of the training; includes activity in the calendar of events of PITAHC.
3 hours Social Advocacy
& Training staff
7. If disapproved, prepares reply letter and sends to requesting party
3 hours Social Advocacy
& Training staff
TOTAL None 2 days, 11 hours, and 30 minutes
33. Request for Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa Paggamit ng Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine Practices; Tuina and Acupressure.
Office / Division Social Advocacy and Training
Classification Simple
44
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail DOH Retained hospitals DOH Regional Health Offices Local Government Units Schools/Universities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of request
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of request
None, however, requesting party may be requested to shoulder transportation, venue or other expenses that may be incurred for the training
30 minutes
Records Officer or
Social Advocacy &
Training staff or Executive Assistant
2. Prepares and sends acknowledgment letter
2 hours Social Advocacy
& Training staff
3. Forwards request to the Director General (DG)
1 hour Social Advocacy
& Training staff
4. Approves/disapproves request
2 days Director General
5. Informs requesting party of status of request
2 hours Social Advocacy
& Training staff
6. If approved, prepares/sends reply letter, schedules date/s and requirements of the training; includes activity in the calendar of events of PITAHC.
3 hours Social Advocacy
& Training staff
7. If disapproved, prepares reply letter and sends to requesting party
3 hours Social Advocacy
& Training staff
TOTAL None 2 days, 11 hours, and 30 minutes
45
34. Training on Acupressure, Tuina Massage, Basic/Advance
Acupuncture (PITAHC Initiated Seminars and Trainings)
Office / Division Social Advocacy and Training
Classification Simple
Type of Transaction G2G (Government to Government)
Who may avail DOH Retained hospitals DOH Regional Health Offices Local Government Units Schools/Universities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of intent
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Prepares Letter of Intent to conduct Training on Acupressure, Tuina Massage Basic/Advanced Acupuncture
30 minutes
Records Officer or Social Advocacy &
Training staff or Executive Assistant
2. Forwards letter to the Director General (DG);
1 hour Social Advocacy &
Training staff
3. Approves/disapproves letter of intent;
2 days Social Advocacy &
Training staff
4. If approved, sends Letter of Intent to intended party;
3 hours Director General
5. Follows up approval/conforme from intended party
6 hours Social Advocacy &
Training staff
6. If approved, schedules date/s and prepare needed requirements of the training;
3 hours Social Advocacy &
Training staff
TOTAL None 2 days, 13 hours and 30 minutes
46
35. Seminar Orientation on the proper use of medicinal plants using the book “Patnubay sa Paggamit ng Halamang Gamot”; seminar orientation on Traditional and Complementary Medicine Practices; Tuina and Acupressure. (PITAHC Initiated Seminars and Trainings)
Office / Division Social Advocacy and Training
Classification Simple
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail DOH Retained hospitals DOH Regional Health Offices Local Government Units Schools/Universities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of intent
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Prepares Letter of Intent to conduct Training on Acupressure, Tuina Massage Basic/Advanced Acupuncture
30 minutes
Records Officer or Social Advocacy &
Training staff or Executive Assistant
2. Forwards letter to the Director General (DG);
1 hour Social Advocacy &
Training staff
3. Approves/disapproves letter of intent;
2 days Social Advocacy &
Training staff
4. If approved, sends Letter of Intent to intended party;
3 hours Director General
5. Follows up approval/conforme from intended party
6 hours Social Advocacy &
Training staff
6. If approved, schedules date/s and prepare needed requirements of the training;
3 hours Social Advocacy &
Training staff
TOTAL None 2 days, 13 hours and 30 minutes
47
36. Purchase of herbal products, books and IEC materials
Office / Division Management Services Division / Marketing and Sales
Classification Simple
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
Who may avail Walk-in clients All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
N/A
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives order from client;
2 minutes Marketing Staff
2. Prepares requisition and Issue Slip (RIS);
5 minutes Marketing Staff
3. Receives payment; 5 minutes Cashier/Marketing
staff
4. Issues Official Receipt (OR);
3 minutes Cashier/Marketing
staff
5. Releases goods 15 minutes Supply Officer
TOTAL 30 minutes
48
37. Purchase of herbal products, books and IEC
Office / Division Management Services Division / Marketing and Sales
Classification Complex
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
Who may avail Bulk Orders (Herbal products) Government/private hospitals DOH retained hospitals/ Government Agencies Non-government Agencies Drug distributors/retailers/drugstores
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
N/A
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives purchase request/request for quotation
5 minutes Marketing Staff
2. Prepares/signs quotation/terms of payment/delivery schedule
30 minutes Marketing Staff
3. Sends quotation to requesting party (client)
1 day
Marketing staff
4. Receives Purchase Order
5 minutes Marketing staff
5. Prepares required documents and goods (RIS, Delivery Receipt, Sales Invoice)
1 hour Marketing staff
6. Releases goods 5 hours Supply Officer
7. Delivers goods 5 days Marketing staff
TOTAL 6 days, 6 hours, 40 minutes
49
Central Office
Internal Services
50
1. Hiring of New Employee
Office / Division Administrative Division
Classification (In accordance with CSC M.C. No. 14 s. 2018)
Type of Transaction G2C (Government to Citizen)
Who may avail All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request for Publication of Vacant Positions Application Letter Personal Data Sheet Certificate of Eligibility Transcript of Records Questionnaire Evaluation Sheet Consolidated Rating Sheet Letter of request Psychological Assessment Report and Results of the Psychiatric Mental Status Examination Letter of request Appointment Transmittal and Action Form Appointment Processing Checklist Appointment Form for Regulated Agencies Personal Data Sheet Certificate of eligibility Position Description Form Oath of Office Certification of Assumption to Duty
Administrative Division HRMO PITAHC Website School attended DOH retained hospitals CSC / PRC
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Publication/Posting of Vacant Positions
Publishes/Posts the vacant positions in the CSC NCR website, DOH e-jobs page, JobStreet, PITAHC website and Facebook page, and at the PITAHC lobby.
25 days
Human Resource Management Officer III (HRMO III) Computer Programmer III
2. Receipt and Consolidation of Applications a. Receives and
forwards the applications to the
Records Officer HRMO III Executive Assistant
51
HRMO III for consolidation.
b. Consolidates the applications received and prepares the summary list of all applicants.
15 days HRMO III
3. Evaluation and Assessment of Applicants a. Evaluates the
documents submitted by the applicants as to eligibility and the minimum requirements needed for the position applied for.
25 days HRMO III
b. Conducts the written examination.
c. Endorses list of applicants who passed the written examination to the Human Resource Management Promotion and Selection Board (HRMPSB).
15 days HRMO III
d. Conducts the interview and deliberation.
e. Prepares the list of recommended applicants based on the results of deliberation, and endorses the same to the Director General.
15 days
Human Resource Management Promotion and Selection Board
f. Reviews the recommendations of HRMPSB, and conducts interview to recommended applicants, if necessary.
g. Selects the top candidates for the conduct of contingent assessment
7 days Director General
52
h. Schedules the top candidates for psychological test and neuro-psychiatric interview.
Php 1,000.00
7 days HRMO III
i. Forwards the results of the psychological test and neuro-psychiatric interview of top candidates to the Director General.
1 day
4. Selection of Candidate a. Selects the candidate
for hiring.
7 days Director General
b. Notifies the chosen candidate of the job offer, and requests him/her to submit the documents for appointment processing.
7 days HRMO III
5. Processing of Appointments a. Receives and checks
the completeness of documents from chosen candidate.
b. Prepares the appointment and other pertinent documents, and submits to the Director General for signature.
15 days HRMO III
c. Signs the appointment and other pertinent documents.
5 days Director General
d. Submits to the Civil Service Commission (CSC) the documentary requirements for the validation of appointment.
30 days HRMO III
e. Furnishes the appointee a copy of the validated
HRMO III
53
appointment from the CSC.
TOTAL Php 1,000.00
6 months
2. Procurement of Infrastructure, Goods, and services
Office / Division Administrative Division
Classification In accordance with R.A. 9184
Type of Transaction G2C (Government to Citizen); G2B (Government to Business Entity)
Who may avail Eligible Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Sealed and Marked Bids containing (Eligibility, Technical, and Financial proposal in accordance with Revised 2016 IRR of RA9184
Sealed and Marked Bids
Opened Bids
Evaluated Bids
Post Qualification Evaluation Report and BAC Resolution recommending award approved by the Head of Procuring Entity (HoPE)
Posting of Performance Security
BAC Secretariat
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Pre-procurement conference
1 c. day
Bids and Awards Committee or Technical Working Group
2. Advertisement / Posting of Invitation to Bid
7 c. days BAC Secretariat
3. Pre-bid conference 1 c. day
Bids and Awards Committee or Technical Working Group
4. Deadline of submission and receipt of bids / Bid opening
50 c. days BAC Secretariat
5. Bid evaluation 7 c. day Technical Working Group
54
6. Post-qualification 45 c. days Technical Working Group
7. Approval of resolution / Issuance of notice of Award
15 c. day BAC
8. Contract preparation and signing
10 c. days Legal Officer and End User
9. Approval of contract by higher authority
20 days HOPE
10. Issuance of notice to proceed
7 c. day HOPE
TOTAL 5 months and 12 days
3. Procurement of Consulting Services
Office / Division Administrative Division
Classification In accordance with R.A. 9184
Type of Transaction G2C (Government to Citizen); G2B (Government to Business Entity)
Who may avail Eligible Consultant
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Eligibility Requirements
Submitted Eligibility Requirements
Approved Resolution on Shortlisted Consultants
Notification of Shortlisted Consultants
Notice of Shortlisted
Order of Payment and Notice of Shortlisted
Office Receipt and Notice of Shortlisted
Sealed and Marked Bids containing (Technical, and Financial proposal in accordance with Revised 2016 IRR of RA9184)
Sealed and Marked Bids
Opened Bids
Evaluated bids particularly the Terms of Reference
Evaluated Bids
Post Qualification Evaluation Report and BAC Resolution recommending award approved by the Head of Procuring Entity
Posting of Performance Security
55
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Pre-procurement conference
1 c. day
Bids and Awards Committee or Technical Working Group
2. Advertisement / Posting of Invitation to Bid
7 c. days BAC Secretariat
3. Eligibility check and shortlisting
20 c. days BAC
4. Pre-bid conference 1 c. day
Bids and Awards Committee or Technical Working Group
5. Deadline of submission and receipt of bids / Bid opening
50 c. days BAC Secretariat
6. Bid evaluation 7 c. day Technical Working Group
7. Post-qualification 45 c. days Technical Working Group
8. Approval of resolution / Issuance of notice of Award
15 c. day BAC
9. Contract preparation and signing
10 c. days Legal Officer and End User
10. Approval of contract by higher authority
20 days HOPE
11. Issuance of notice to proceed
7 c. day HOPE
TOTAL 6 months and 3 days
56
4. Processing of Payment for Purchase of Goods/Services under Shopping
Office / Division Finance Division
Classification Simple
Type of Transaction G2C (Government to Citizen); G2B (Government to Business Entity)
Who may avail Service providers and suppliers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Purchase Request
Quotations
Abstract of Canvass
Purchase Order
Sales Invoice
Delivery Receipt
Inspection and Acceptance Report
Disbursement Voucher
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Prepares Disbursement Vouchers with complete supporting documents
None 3 days
End-User
2. Issues Budget Utilization Slip
Budget Officer III
3. Certifies as to the completeness of documents and availability of funds
Accountant III
4. Approves Disbursement Voucher
Director General
5. Prepares Checks and Advice of Checks Issued and Cancelled (ACIC)
Cashier III
6. Signs checks and ACIC DG/Cashier III/
Chief AO
7. Brings ACIC to the Agency Depository Bank for posting
Liaison Officer/
Driver II
8. Releases Check Cashier III
TOTAL None 3 days
57
5. Processing of Payment for Cash Advances to Employees for Local Travel
Office / Division Finance Division
Classification Simple
Type of Transaction G2G (Government to Government)
Who may avail PITAHC-CO Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Office Order/ Travel Order approved in accordance with Section 3 of EO 298
Duly Approved Itinerary of Travel
Office Order Granting the Cash Advance
Certification from the Accountant that previous cash advance has been liquidated and recorded in the books
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Prepares Disbursement Vouchers with complete supporting documents
None 3 days
End-User
2. Issues Budget Utilization Slip
Budget Officer III
3. Certifies as to the completeness of documents and availability of funds
Accountant III
4. Approves Disbursement Voucher
Director General
5. Prepares Checks and Advice of Checks Issued and Cancelled (ACIC)
Cashier III
6. Signs checks and ACIC DG/Cashier III/
Chief AO
7. Brings ACIC to the Agency Depository Bank for posting
Liaison Officer/
Driver II
8. Releases Check Cashier III
TOTAL None 3 days
58
6. Processing of Payment for Cash Advances to Employees for Foreign Travel
Office / Division Finance Division
Classification Simple
Type of Transaction G2G (Government to Government)
Who may avail PITAHC Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Office Order/ Travel Order approved in accordance with Section 1 and 2 of EO 459 dated 09-01-2005
Duly Approved Itinerary of Travel
Letter of Invitation from host/sponsoring country
For plane fare, quotations of 3 travel agencies or its equivalent
Flight Itinerary issued by the airline/ticketing office
Copy of the UNDP rate for the Daily Subsistence Allowance for the country of Destination
Document to show the dollar to peso exchange rate at the date of grant of cash advance
In case of seminars/trainings:
Invitation addressed to the agency inviting participants
Acceptance of the nominees as participants (issued by the foreign country)
Programme Agenda and Logistics Information
Certification from the Accountant that previous cash advance has been liquidated and accounted for in the books
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Prepares Disbursement Vouchers with complete supporting documents
None 3 days
End-User
2. Issues Budget Utilization Slip
Budget Officer III
59
3. Certifies as to the completeness of documents and availability of funds
Accountant III
4. Approves Disbursement Voucher
Director General
5. Prepares Checks and Advice of Checks Issued and Cancelled (ACIC)
Cashier III
6. Signs checks and ACIC
DG/Cashier III/
Chief AO
7. Brings ACIC to the Agency Depository Bank for posting
Liaison Officer/
Driver II
8. Releases Check Cashier III
TOTAL None 3 days
7. Processing of Payment for Research Projects
Office / Division Finance Division
Classification Simple
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
Who may avail Proponents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FIRST PAYMENT
Research Funding Agreement
Notice to Proceed
Line Item Budget
PROGRESS/SUBSEQUENT PAYMENT
Evaluation Report
Report of Checks Issued
Report of Disbursement
Fund Utilization Report
Financial Report
Liquidation Report (Private Proponents)
Quarterly Progress Report
R&D Division BAC R&D Division Finance Division
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
60
1. Prepares Disbursement Vouchers with complete supporting documents
None 3 days
End-User
2. Issues Budget Utilization Slip
Budget Officer III
3. Certifies as to the completeness of documents and availability of funds
Accountant III
4. Approves Disbursement Voucher
Director General
5. Prepares Checks and Advice of Checks Issued and Cancelled (ACIC)
Cashier III
6. Signs checks and ACIC
DG/Cashier III/
Chief AO
7. Brings ACIC to the Agency Depository Bank for posting
Liaison Officer/
Driver II
8. Releases Check Cashier III
TOTAL None 3 days
8. Processing of Payment for Honorarium for NCC Members, Resource Persons, Technical
Reviewers
Office / Division Finance Division
Classification Simple
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
Who may avail NCC Members, Resource Persons, Technical Reviewers CHECKLIST OF REQUIREMENTS WHERE TO SECURE
NCC MEMBER
Officer Order
Attendance Sheet
Minutes of the Meeting
Appointment/ Designation as Member of the Committee (Newly-Appointed Member)
RESOURCE PERSONS
Division concerned
61
Office Order
Curriculum Vitae
Program of Activities
Invitation Letter, if any
Contract Agreement
TECHNICAL REVIEWER
Letter of Invitation
Curriculum Vitae
Notarized Non-Disclosure Agreement
Technical Evaluation
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Prepares Disbursement Vouchers with complete supporting documents
None 3 days
End-User
2. Issues Budget Utilization Slip
Budget Officer III
3. Certifies as to the completeness of documents and availability of funds
Accountant III
4. Approves Disbursement Voucher
Director General
5. Prepares Checks and Advice of Checks Issued and Cancelled (ACIC)
Cashier III
6. Signs checks and ACIC
DG/Cashier III/
Chief AO
7. Brings ACIC to the Agency Depository Bank for posting
Liaison Officer/
Driver II
8. Releases Check Cashier III
TOTAL None 3 days
62
Field Office
Herbal Processing and Manufacturing Plant
External Services
63
1. Procedure for complaints/recommendations/inquiries/suggestions a. simple complaints Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal
Processing Plants
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter, email
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of complaint, recommendation, inquiry or suggestion in person or by fax, email or mail. Records Officer attaches tracking slip on the letter.
None 5 minutes
Records Officer (if in person or by fax and mail)
2. Acknowledges receipt of the letter.
None 1 hour HPP Staff
3. Forwards letter to the Plant manager.
None 1 hour HPP Staff
4. Notifies the concerned person on the action taken.
None 1 day Plant manager
Total None 1 day, 2 hours and 5 minutes
b. complex complaints (Please refer to the Central office process)
2. Request for funding of T&CM Research/es Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal
Processing Plants
Classification Complex
Type of Transaction G2C (Government to Citizen); G2G (Government to Government)
64
Who may avail Government agencies Private Organizations Non-Government Organizations SUCs and other academic Institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Cover Letter
4 hard copies of complete research proposal using the prescribed PITAHC research proposal template with attachments: o line item budget; o certification that the project was not
submitted to any funding agency; o endorsement of the head of the institution
R&D Division / PITAHC Website
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives cover letter and mandatory documents (Protocol and other required documents)
None
5 minutes HPP Designate R&D staff
2. Prepares the acknowledgment letter re: Protocol submission
1 day Central Office
3. Preliminary Assessment
5 days HPP Designate R&D staff
4. Transmits the complete protocol to Central Office for evaluation
3 hours HPP Designate R&D staff
TOTAL None 6 days, 3 hours and 5 minutes
65
3. Request for Bioassay Services (Animal handling, drug administration, specimen extraction)
Office / Division Cagayan Valley Herbal Processing Plant
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail Undergraduate Postgraduate Research grantees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent
Application for Authorization (For the Conduct of Scientific Procedures Using Animals (Annex B); and
Appendix 1. ANIMAL CARE AND USE STATEMENT o (Protocol Review Form) in compliance to AO
40; RULES AND REGULATIONS ON THE CONDUCT OFSCIENTIFIC PROCEDURES USING ANIMALS
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of intent
1,500.00 for researcher/s’ actual conduct of study using PITAHC facility
5 minutes Plant Manager
2. Receives accomplished Annex B and Appendix 1 of AO 40, evaluation and approval of application
15 minutes
IAUCUC-CHAIR PITAHC-Tuguegarao branch)
TOTAL Php 1,500.00
20 minutes
4. Request for Bioassay Services (Consultation for research protocol, research design)
Office / Division Cagayan Valley Herbal Processing Plant
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail Undergraduate Postgraduate Research grantees
66
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent
Application for Authorization (For the Conduct of Scientific Procedures Using Animals (Annex B); and
Appendix 1. ANIMAL CARE AND USE STATEMENT o (Protocol Review Form) in compliance to AO 40;
RULES AND REGULATIONS ON THE CONDUCT OFSCIENTIFIC PROCEDURES USING ANIMALS
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of intent
None
5 minute Plant Manager
2. Receives accomplished Annex B and Appendix 1 of AO 40, evaluation and approval of application
20 minutes Bioassay In-charge
TOTAL None 25 minutes
5. Request for Bioassay Services (Conduct of Bioassay Tests)
Office / Division Cagayan Valley Herbal Processing Plant
Classification Highly Technical
Type of Transaction G2C (Government to Citizen)
Who may avail Interested parties
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of test request (LTR)
Product sample with specifications o Specific Test protocol of interest
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives letter of test request
5 minutes Plant Manager
2. Pays Testing Fee Php 15,000.00
10 minutes Cashier
3. Conducts test/s 16 Days Bioassay In-charge
67
*Depending on
the test
4. Prepares technical report
2 days Bioassay In-charge
5. Sends copy of Technical Report to the client
1 day Bioassay In-charge
TOTAL Php 15,000.00
19 days and 15 minutes
6. Certification of Traditional & Complementary Medicine (T&CM) practitioners
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail Traditional and Complementary Medicine (T&CM) practitioners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of request/intent (if available)
o Duly accomplished application form and other documentary requirements (please refer to Standards and Accreditation template for checklist of requirements
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives and acknowledges letter of request/intent with attached filled up application form and documentary requirements
Please refer to Standards and Accreditation for rates (fees may vary depending on the nature of application) of PITAHC,
10 minutes
HPP Standards and Accreditation Designate staff
2. Reviews/assesses submitted documentary requirements for completeness based on checklist
30 minutes
HPP Standards and Accreditation Designate staff
68
3. Receives payment of corresponding filing fee (if requirements are complete)
Central Office
5 minutes
HPP Standards and Accreditation Designate staff
4. Endorses application form and attached documents to PITAHC C.O. for NCC (National Certification Committee) review and approval
1 day
HPP Standards and Accreditation Designate staff
TOTAL 1 day and 45 minutes
7. Accreditation of T & CM clinics, training centers, and organizations
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2C (Government to Citizen)
Who may avail Traditional and Alternative Health Care (TAHC) clinics, training centers & organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of request/intent (if available)
o Duly accomplished application form and other documentary requirements (please refer to Standards and Accreditation template for checklist of requirements
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Receives and acknowledges letter of request/intent with attached filled up application form and documentary requirements
Please refer to Standards and Accreditation for rates (fees may vary
10 minutes
HPP Standards and Accreditation Designate staff
69
2. Reviews/assesses submitted documentary requirements for completeness based on checklist
depending on the nature of application) of PITAHC, Central Office
30 minutes
HPP Standards and Accreditation Designate staff
3. Receives payment of corresponding filing fee (if requirements are complete)
5 minutes
HPP Standards and Accreditation Designate staff
4. Endorses application form and attached documents to PITAHC C.O. for NCC (National Certification Committee) review and approval
1 day
HPP Standards and Accreditation Designate staff
TOTAL 1 day and 45 minutes
8. Request for training on Basic/Advance Acupuncture for the establishment of
T &CM centers;
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2G (Government to Government)
Who may avail DOH Retained hospitals/Municipal Health Officers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
1. Receives letter request from requesting party;
None, however, requesting party/ies are requested to provide a counterpart on the expenses to be incurred for
30 minutes
Social Advocacy and Training Designate Staff
2. Forwards request letter to the Central
30 minutes Social Advocacy and Training
70
Office for approval by the Director General
the training/seminar/orientation e.g. transportation, meals, board & lodging and other miscellaneous expenses of resource speakers/trainers
Designate Staff
3. Sends reply letter to requesting party;
1 day
Social Advocacy and Training Designate Staff
4. Makes arrangement as to final date and discuss details of materials to be used.
Social Advocacy and Training Designate Staff
5. Prepares the necessary documents(certificate of attendance, appearance and evaluation sheet);
1 day
Social Advocacy and Training Designate Staff
TOTAL 2 days and 1 hour
9. Request for community based orientation on "Patnubay sa Paggamit ng Halamang gamot" (Use of Medicinal Plants ) and Tuina Massage/ acupressure
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail All DOH Retained hospitals , DOH Regional Health Offices Local Government Units Schools/Universities Non-Government Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
1. Receives letter request from requesting party;
None, however, requesting party/ies are
30 minutes Social Advocacy and Training
71
requested to provide a counterpart on the expenses to be incurred for the training/seminar/orientation e.g. transportation, meals, board & lodging and other miscellaneous expenses of resource speakers/trainers
Designate Staff
2. Forwards request letter to the Central Office for approval by the Director General
30 minutes
Social Advocacy and
Training Designate
Staff
3. Sends reply letter to requesting party;
1 day
Social Advocacy and
Training Designate
Staff
4. Makes arrangement as to final date and discuss details of materials to be used.
Social Advocacy and
Training Designate
Staff
5. Prepares the necessary documents(certificate of attendance, appearance and evaluation sheet) for the conduct of the said activity;
1 day
Social Advocacy and Training Designate Staff
TOTAL 2 days and 1 hour
72
10. Request for Orientation Seminar on T&CM
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail All, DOH Retained hospitals , DOH Regional Health Offices Local Government Units Schools/Universities Non-Government Organizations
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter request
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBL
E
1. Receives letter request from requesting party;
None, however, requesting party/ies are requested to provide a counterpart on the expenses to be incurred for the training/seminar/orientation e.g. transportation, meals, board & lodging and other miscellaneous expenses of resource speakers/trainers
30 minutes
Social Advocacy and Training Designate Staff
2. Forwards request letter to the Central Office for approval by the Director General
30 minutes
Social Advocacy and
Training Designate Staff
3. Sends reply letter to requesting party;
1 day
Social Advocacy and
Training Designate Staff
4. Makes arrangement as to final date and discuss details of materials to be used.
Social Advocacy and
Training Designate Staff
5. Prepares the necessary documents(certificate of attendance, appearance and evaluation sheet) for the conduct of the said activity;
1 day
Social Advocacy and Training Designate Staff
TOTAL 2 days and 1 hour
73
11. Purchase of herbal products, books and IEC materials (Walk-in)
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail Walk-in clients Public, students, researchers government, private institutions, universities, colleges
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition and Issue Slip (RIS) Purchase request Purchase Order
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
6. Receives order from client;
2 minutes Marketing
Staff
1. Prepares requisition and Issue Slip (RIS);
5 minutes Marketing
Staff
2. Receives payment; 5 minutes Cashier/Marketing staff
3. Issues Official Receipt (OR);
3 minutes Cashier/Marke
ting staff
7. Releases goods 15 minutes Supply Officer
TOTAL 30 minutes
12. Purchase of herbal products, books and IEC materials (Bulk Orders)
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2G (Government to Government); G2C (Government to Citizen)
Who may avail All Government/private hospitals DOH retained hospitals/ Government Agencies Non-government Agencies Drug distributors/retailers/drugstores
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
74
Requisition and Issue Slip (RIS) Purchase request Purchase Order
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
8. Receives purchase request/request for quotation
5 minutes Marketing
Staff
1. Prepares/signs quotation/terms of payment/delivery schedule
30 minutes Marketing Staff
2. Sends quotation to requesting party (client)
1 day
Marketing staff
3. Receives Purchase Order
5 minutes Marketing staff
4. Prepares required documents and goods (RIS, Delivery Receipt, Sales Invoice)
1 hour Marketing
staff
5. Releases goods 5 hours Supply Officer
6. Delivers goods 5 days Marketing staff
TOTAL 6 days, 6 hours, 40 minutes
13. Pharmacy Internship
Office / Division Field Office (Davao Herbal Processing Plant)
Classification Highly Technical
Type of Transaction G2C (Government to Citizen)
Who may avail Institutions with Pharmacy Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Memorandum of Agreement between PITAHC and School/University
Contract of Affiliation
75
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
1. Signing and
notarization of
Memorandum of
Agreement/Contract
of Affiliation
Php 2,500.00
1 day Plant Manager Administrative Office
2. Orientation on cGMP 5 days QA Pharmacist
3. Lecture and
demonstration/hands-
on re: tablet
formulation
2 days Production Pharmacist
4. Lecture and demonstration/hands-on re: quality control tests
2 days QA Pharmacist
TOTAL Php 2,500.00 10 days
14. Technical Assistance Office / Division Field Office (Davao Herbal Processing Plant)
Classification Complex
Type of Transaction G2C (Government to Citizen)
Who may avail Medical/Para Medical Students/Researchers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter of Intent with Research proposal
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
1. Receives request
letter to conduct
phytochemical
screening.
Php 1,500.00 / day
2 days Receiving staff
2. Conducts extraction
(rotavap) 5 days
Pharmacist Laboratory Technician
TOTAL Php 1,500.00 / day
7 days
76
Field Office
Herbal Processing and Manufacturing Plant
Internal Services
77
1. Payment for Service Provider
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification Simple
Type of Transaction G2G (Government to Government); G2C (Government to Citizen); G2B (Government to Business Entity)
Who may avail Service Provider
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Disbursement Voucher
Budget Utilization Slip
Statement of Account/Bill
Invoice/Official Receipt or machine validated statement of account/bill
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
1. Verify correctness of amounts indicated for payment & Issue w/ tax certificate
None
30 minutes Accountant
2. Verify completeness of documents
10 minutes Accountant
3. Sign appropriate box
10 minutes
Accountant
4. Forward signed documents to the cashier
Accountant
5. Prepares cheque 10 minutes Cashier
TOTAL None 1 hour
2. Hiring of new employee
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification (In accordance with CSC M.C. No. 14 s. 2018)
Type of Transaction G2C (Government to Citizen)
Who may avail All
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
78
Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE
CLIENT STEPS AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBL
E
Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE
3. Procurement of goods, infrastructure and consulting services
Office / Division Field Offices – Cagayan Valley, Tacloban, and Davao Herbal Processing Plants
Classification In accordance with R.A. 9184
Type of Transaction G2C (Government to Citizen); G2B (Government to Business Entity)
Who may avail Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE
CLIENT STEPS AGENCY ACTION FEES TO BE
PAID PROCESSING
TIME
PERSON RESPONSIBL
E
Please refer to ADMINISTRATIVE SERVICE CENTRAL OFFICE
79
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
How to send a Feedback Feedbacks can be presented through the following channels: postal mail, electronic mail, fax, telephone, in person or through online social networks. Persons presenting a feedback should identify themselves using their full name and provide contact information.
How Feedback is processed A personnel shall be assigned who shall be responsible for receiving and registering feedbacks. All incoming feedback will be registered in writing (regardless of the channel through which they are presented) in order to ensure their proper handling, monitoring, and evaluation. Verify personal information, the service/s availed and or the personnel who attended his/her need/s. Once feedback is received, we will strive to acknowledge receipt and notifies the concerned person on the action taken within one (1) day.
How to file a Complaint Complaints can be presented through the following channels: postal mail, electronic mail, fax, telephone, in person or through online social networks. When the complaint filed regards a particular incident, it is best to present this immediately following the incident in order to facilitate its resolution. Persons presenting a complaint should identify themselves using their full name and to provide contact information. Formal complaints are made by filing a complaint-affidavit, together with copies of any evidence and affidavit of any witnesses.
80
How Complaints are processed Registration A personnel shall be assigned who shall be responsible for receiving and registering complaints. All incoming complaints will be registered in writing (regardless of the channel through which they are presented) in order to ensure their proper handling, monitoring, evaluation and resolution. Once complaint is received, we will strive to acknowledge receipt and notifies the concerned person on the action taken within one (1) day. Some matters may be more complex and may take a little longer to resolve, in which case the concerned person will be updated on the progress. Assessment and resolution All complaints will be assessed by the person assigned to handle its processing and resolution. When a more in-depth assessment or investigation is required, the assigned person shall recommend to the Director General to create a committee for fact finding. This committee shall gather the information necessary for assessing the facts and interview the implicated parties. Response PITAHC shall contact the complainant with a resolution within 20 days from receipt of the complaint or the status of the claim and the expected date of resolution.
Contact information [email protected] Trunk lines (632) 8282-5193/8282-5194; tel. nos. 8376-3067/8376-3068
81
Office/ Field Office Office Address Contact No. Email Address
Philippine Institute of Traditional and Alternative Health Care- Central Office
(PITAHC)
PITAHC Building, East Avenue
Medical Center Compound,
Matapang St., Bgy. Central, Quezon
City 1100
(63)-02- 8282-5193 / 94
(63)-02-
83763067/68
Cagayan Valley Herbal Processing Plant (CVHPP)
Carig, Tuguegarao,
Cagayan 3500
(63)-078-3041441 [email protected]
Tacloban Herbal Pharmaceutical Processing
& Manufacturing Plant (THPPMP)
Bgy. Bagacay, Tacloban, Leyte
6500
09283246966 09272681698
Davao Herbal Processing Plant
DOH Compound, Bajada, 8000 Davao City
(63)-082-2245322; 300-5280