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Welcome to thePHENOMENAL PROFITS!

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us ness ystemsCourse!

Type in questions for Howardanytime during the webcast

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15 Ways to Get YourEm lo ees to Do WHAT ou

2010-2011 Phenomenal Products, Inc.

Want WHEN You Want It

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1. Find the Absolute Best People No Experience Needed

2010-2011 Phenomenal Products, Inc.

Never Compromise! Build Your Network

Be a Picture of Success

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2. Hire the Absolute Best People

Interview Process Their Dreams and Goals

2010-2011 Phenomenal Products, Inc.

Orientation (Mission, Vision, Values)

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3. Have a Phenomenal Training

System

40 Days of Training (not by your tech!)

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PROTECT THEM from the Counter Culture!

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4. Have and Exciting Mission

To Provide the Most Outstanding Service

2010-2011 Phenomenal Products, Inc.

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5. Identify and Communicate Your Values

Reputation, Experience, Education, Systems,

2010-2011 Phenomenal Products, Inc.

Guarantee

Honesty, Integrity, Even when it hurts!

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6. Communicate the Vision

To Be the biggest? Baddest? Most

knowledgable? Most caring?

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Growth plans

Let your employees see the vision and how it

benefits them

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7. Have a Compelling Purpose

The why behind what you do

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The Knight in Shining Armor

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8. Have Posted Goals

Company Goals and Employee Goals

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, , ,

etc.

Just Posting Results Helps

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9. Have Written and Understood Job

Descriptions

Line by Line

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Checklists

Make it simple!

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10. Have Written and Communicated

Policies and Procedures

You Can Write a Policy or Procedure in 3

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Minutes Make it Simple

Review it Daily for 30 Days and Live by It

EVERY DAY

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11. Have Clear Cut Performance Standards

How Much Per Hour?

How Much in Sales?

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How Many Times On Time?

How Many Redos?

The More You Track the More Successful YouWill Be in Managing Your Company

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12. Have a Performance Based

Compensation Program Base

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ro uct on onus Sales Bonus

Rewards and Recognition (individual and

company)

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13. Develop and Practice Leadership Skills

Be a Person of Excellence

Study and Practice Proven Leadership Skills

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uca e, n er a n, en or, oac an nsp re

Praise, Praise, Praise in Public

Discipline (ALWAYS in Private)

Disciplinary System: Coaching, Oral Reminder,Written Reminder, Decision Making Leave,

Termination

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14. Have Regular TEAM Meetings

Daily Technician Meetings

Weekly Staff Meetings

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Weekly Leadership and Department Meetings

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15. Build Community in Your Business

Everyone Has a Longing for Belonging

Maslows Hierarchy of Needs: Survival,

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ecur y, e ong ng, mpor ance, eActualization

People Will Work for Money, but they will Die

for a Cause Create a New Culture One that Gives People

What They Want and They Will Give You What

You Want

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Community Builders

Encourage - Build People Up

Show Appreciation

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Respect Them Reward Them

Have Parties (Birthday Club, Christmas Parties,

etc.)

Attend Family Functions