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A presentation I gave to the third year student pharmacists at the University of Kentucky College of Pharmacy on 3/13/09. It focuses on leadership, character building, lifelong learning, and mentorship.
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Pharmacy Leadership
A student’s perspective.
Joey MattinglyPharmD/MBA Candidate 2009
University of Kentucky
Joey Mattingly, PharmD/MBA Candidate
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Leadership vs. Management
Building Character
Lifelong Learning
Mentorship
Overview of Today’s Lecture
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Leadership ≠ Management
“Leadership is influence. Nothing more. Nothing less.”
Dr. John C. Maxwell
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Management vs. Leadership1
Manager Leader
Can help you climb a ladder faster and more efficiently.
Makes sure you are doing things right.
Controls processes. Manages tasks.
Makes sure your ladder is on the right wall!
Makes sure that you are doing the right things.
Creates a vision. Leads people.
Joey Mattingly, PharmD/MBA Candidate
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Some of you will choose to become managers.
Leadership vs. Management
By default, ALL of you will be leaders.
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The sales at your pharmacy have been dwindling over the past six months. Patients have been complaining about the lack of customer service and unwillingness of pharmacists to counsel on medications. The pharmacists you work with aren’t happy with their schedule and the tasks they have been assigned. Your pharmacy needs a:
MANAGER LEADER
To Manage or To Lead?
Joey Mattingly, PharmD/MBA Candidate
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It is a busy Monday at the pharmacy, phones are ringing off the hook, and the pick-up window has a line of more than twenty people. There is one other pharmacist and five technicians working with you. The atmosphere is hectic, patients are getting frustrated, and your coworkers are feeling very stressed out. Your pharmacy needs a:
MANAGER LEADER
To Manage or To Lead?
Joey Mattingly, PharmD/MBA Candidate
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Building the Character of a
Leader“You can’t talk your way out of what you behaved yourself into.”
Stephen R. Covey
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Character – the complex of mental and ethical traits marking and often individualizing a person.2
Defining Character
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Common traits:
◦ Integrity – what you do when others aren’t looking
◦Trustworthiness – displaying competence over an extended period of time.
◦Courage – the strength to stand when no one else will.
◦Service – putting the needs of others first
The Character of a Leader
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You can’t be taught character in a classroom
You can’t build character overnight
Building Character
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…BUT WHAT YOU CAN DO:
◦Recognize the situations that test you
◦Remember the traits that can help or hurt you
◦Respond appropriately
Building Character
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Lifelong Learning“Learning is not a product of schooling but the lifelong attempt to acquire it.”
Albert Einstein
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Set the bar high◦ If the board requires 15 hours of CE, plan to get 30.
Learn what you want◦ It doesn’t always have to be about pharmacy.
◦ I enjoying reading more now that I am not in school.
Keep your eyes and ears open◦ You never know where your next lesson will come from.
Teach someone else!◦ If you know something well enough to teach it, then you
KNOW it.
Lifelong Learning
Joey Mattingly, PharmD/MBA Candidate
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MUST BE… More than just C.E.
More than pharmacy
A commitment to self-improvement3
Lifelong Learning
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Staying sharp as a pharmacist is your professional duty.
Knowledge enhances your position as an expert.
Expertise provides power in a relationship. As a medication expert you have the power
in the pharmacist-patient relationship. Power vs. Leadership
◦ Power – the ability to get someone to do something they wouldn’t normally do
◦ Leadership – influences someone to do something
Lead by Learning
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How do you gain power in a:◦Pharmacist-Physician Relationship?
◦Pharmacist-Nurse Relationship?
◦Pharmacist-Pharmacy Technician Relationship?
◦Pharmacist-Pharmacist Relationship?
Lead by Learning
Joey Mattingly, PharmD/MBA Candidate
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How do you lead:
◦Physicians?
◦Nurses?
◦Pharmacy Technicians?
◦Pharmacists?
Lead by Learning
Joey Mattingly, PharmD/MBA Candidate
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Mentorship“Don’t pay it back to me, pay it forward to someone else.”
C. Ryan Hyde, Author
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Mentorship
“I hope the message gets out loud and clear that more athletes should give back to the community and give back to the sport that made you what you are today.”
Earl Woods, Father of Tiger Woods
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Remember the history of pharmacy education◦ Pharmacists once gained practically all their
knowledge through apprenticeship
Students are still trained by preceptors
New practitioners may look to more experienced pharmacists for advice
It is common to have many mentors
Mentorship & Pharmacy Education
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Professors:◦ Dr. Joe Fink◦ Dean Frank Romanelli◦ Dr. Karen Blumenschein◦ Dr. Amy Nicholas
Student Mentors (now practitioners):◦ Dr. Tony Esterly, Class of 2006◦ Dr. Matt Martin, Class of 2006◦ Dr. Tyler Whisman, Class of 2008
A few of my pharmacy mentors…
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Take a second and think about some of the
people who have influenced you in
pharmacy.
Think about how they helped you.
Now think about how you can have that
same positive impact on another student.
What can you do?
Who are your pharmacy mentors?
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Identify someone who may look up to you◦ A little brother or sister
◦ A “little” in a fraternity or sorority
Reach out to that person first◦ If you are the one they look up to, you have the
power in that relationship.
◦ Just by initiating the interaction, you may instill confidence in that person.
Listen to their wants and needs◦ Don’t just relive your personal experiences.
Becoming a Mentor
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Identify student pharmacists that are behind you in school
Identify pre-pharmacy students or technicians at your pharmacy that want to go to pharmacy school
Ask if they would like any advice (don’t just start giving it to them)
Remain positive and encouraging (be honest!)
Follow up and stay in touch
Becoming a Pharmacy Mentor
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Pharmacists have a major influence on their students, whether they intend to or not
“Inconsistent socialization” – describes the mixed messages that student pharmacists receive from different preceptors4
◦ Who has ever had a bad experience with a preceptor or professor?
◦ Do you know anyone who decided not to go to pharmacy school because of a bad experience?
Becoming a Pharmacy Mentor
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Remember that some situations call for a manager while others need a leader.
Remember the Three R’s of Character Building.
Learning doesn’t stop when you leave the classroom.
Help mentor and give back to the next generation of pharmacists.
To Conclude...
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1. Covey SR. The seven habits of highly effective people: powerful lessons in personal change. Simon & Schuster. New York, NY (1989).
2. Definition of character. Accessed at www.merriam-webster.com on February 11, 2009.
3. Beardsley R, et al. White paper on pharmacy student professionalism. J Am Pharm Assoc (2000)40:96-101.
4. Manasse HR, Stewart JR, Hall RH. Inconsistent socialization and disillusionment: case of pharmacy. Am J Pharm Educ (1977)41:28.
References