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Consumer Purchasing Based on Packaging Structural Design/Product Visual Display in a Retail Environnent. Pham, Thackston, Galvarino, Ouzts. What is packaging structural design?. Two primary functions to address when designing a package: Graphical component Structural - PowerPoint PPT Presentation
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Consumer Purchasing Based on Packaging Structural Design/Product Visual Display in a Retail Environnent
Pham, Thackston, Galvarino, Ouzts
What is packaging structural design? Two primary functions to address when
designing a package: Graphical component Structural
Graphics are marketing vehicle Structure used for protection and attracting
consumers To increase their consumer base companies
have created techniques to use structural design to attract customers
Structural design has become a dual purpose procedure
Insight on how it impacts consumer buying behavior becomes more valuable every day
Background Amount of packaging used is largely
influenced by the cost of materials and manufacturing efficiency
Environmental trends create a need for package minimization
Development of new packaging can be expensive but it offers extraordinary potential for long range benefits
Pack Expo 2011 – Las Vegas! PACK EXPO is an annual
packaging conference Held in Las Vegas and Chicago
alternates each year 25,000 attendees 1,633 vendors/exhibitors CUshop™ located in The
Sonoco Institute was shipped to Las Vegas and set up in a 3,600 sq. ft. booth PMMI, Kodak, and Harris A.
Smith sponsored the event
CUshop™ Consumer Experience Laboratory
Consumer research lab that implements eye tracking technology to record consumers’ visual behaviors
Simulated immersive retail environment Authentic shelving and products are
placed throughout the store
Methodology: Stimulus
Four distinct packaging structures designed and constructed specifically for the study
Fully
Enc
lose
d
Mos
tly E
nclo
sed
Mos
tly E
xpos
ed
Fully
Exp
osed
Methodology: Procedure Tobii mobile eye-tracking
glasses were calibrated for the participant before each trial
Subject was given shopping list which indicated a specific item to shop for: Fork Tongs Spatula
Data output for each metric was recorded and compiled for further statistical analysis
Metrics included time to first fixation, total fixation duration, and fixation count
Methodology: Procedure
Methodology: Experimental Design
Each row consisted of only one product with all four packaging styles
Displayed on rows (from left to right) by least amount of packaging to most
Latin square was then permuted every two hours by placing the bottom row to the top row and shifting the top and middle rows down one row
Each participant in the study performed only one trial
Results: Product Selection
Participants chose “Fully Exposed”!
Results Data was exported from
Tobii Studio and statistically analyzed using Microsoft Excel
Metrics for analysis included time to first fixation, total fixation duration, and fixation count per specified AOA
An aggregate heat map of all participants’ fixations shows generally that fully enclosed packages received less attention than the other styles (1 dot = 4 count)
Results: Time to First Fixation Two-factor repeated-
measures ANOVA on time to first fixation (TTFF) revealed strong significance in package type (F(3,270)=24.92, p < 0.01).
Pair-wise T-tests were then done based on p-values and all types of packages
Results: Average Fixation Count Two-factor repeated-
measures ANOVA on average fixation count (AFC) revealed a strong significance in package type (F(3,270)=11.93, p < 0.01)
Pair-wise T-tests were then done based on p-values and all types of packages
Results: Average Total Fixation Duration Two-factor repeated-
measures ANOVA on total fixation duration (TFD) revealed a strong significance in package type (F(3,270)=9.97, p < 0.01)
Pair-wise T-tests were then done based on p-values and all types of packages
Discussion Mostly exposed package style
Significantly faster time to first fixation average White background influence?
Fully enclosed package style Significantly slower time to first fixation Significantly lower total fixation duration Significantly lower fixation count Participants want to see some product!
The data clearly shows that the fully enclosed package style was fixated on significantly less than the other three package styles
Discussion
A random participant’s scan path shows the fully enclosed packages were not fixated on as much
Participants generally preferred package styles with at least some product exposure, as there is no significant difference between the other three styles for total fixation duration or average fixation count
Conclusions
Significant amount of participants ultimately preferred the fully exposed package style
Results concurs with our hypothesis and back our assumption that people generally like to see as much of a product as possible before purchasing
Maximum product exposure ensures the consumer will get exactly what he/she sees
Since pricing was constant for each package style, a consumer also may have opted for the fully exposed package because it was more sustainable (less material to be discarded)
Future Plans?
• More research should be done on other types of retail products
• Analyze output for isolated demographics and compare to others using survey data collected
Special Thanks To
• PMMI• Kodak• Harris A. Smith• Andrew Ouzts
References