P e t e r K e m p

3730 E. Evans Dr.. Phoenix, AZ 85032 ● C: 602.575.5355 / H: 602.980.7006 ● petekwork@hotmail.com

IT Professional

Networking ~ Troubleshooting ~ End User Relations & Support ~ Software Back-ups

Hardware Replacement ~ Customer Service Excellence ~ LANs & WANs ~ Social Media

C e r t i f i c a t i o n s & T e c h n i c a l E x p e r t i s e

CompTIA A+ CompTIA Network+ MCDST MCP

• Solid experience in a wide range of IT arenas such as technical support, hardware/software

installation, upgrades, network administration, and IT security for desktops, laptops, mobile devices and tablets.

• Adept at network and system performance tuning and applying contingency plans to defend vital

information.

• Advanced capabilities in scrutinizing, diagnosing, and rectifying challenging technical errors and issues.

• Significant management experience includes training, mentoring, coaching, and daily supervis ion.

• Well-versed in Apple/Mac, Microsoft Windows, and Android platforms.

• Skilled at electronics engineering including soldering, circuitry design, and digital applications.

P r o f e s s i o n a l E x p e r i e n c e

My Computer Works / Insight Global, Scottsdale, AZ; Atlanta, GA, 2012 to 2014 IT Technician

• Performed full-scope PC maintenance and upgrades including software updates, virus and

malware removal, and troubleshooting of software, hardware, and firmware on all types of platforms.

• As Team Lead representing HP, installed new hardware and software in several Bank of America

locations throughout Arizona for hardware refresh project. Cable One, Phoenix, AZ, 2010

Level II Technical Support • Responded to inbound calls from high-speed internet cable customers and delivered exceptional

support and service to maximize upselling where applicable and ensure optimum loyalty and

retention. • Guided troubleshooting, configuration and operation of connectivity issues encompassing email

accounts, personal webpage applications, and installation, removal and operation of antivirus and

anti-spam software.

Volt Technical Resources (2Wire, Inc.), Tempe, AZ, 2007 to 2009

Level II Technical Support • Supported AT&T DSL customers in call center environment by troubleshooting Mac and

Windows operating systems for software and hardware issues including LAN, WLAN, and USB

connections. • Configured properties, installed drivers and new hardware, and installed/updated/configured

numerous software applications including Internet browsers and email clients.

• Efficiently configured DSL modems for PPPOE connections and configured wireless capabilities for WEP, WPA, and WPA2 64bit and 128bit encryption.

• Configured modem and router interfaces to use static IP and opened firewall ports for multiple

applications.

Prior Background:

Adecco Employment Services, Corpus Christi, TX:

(Roles & Assignments):

IT Team Member, Driscoll’s Children’s Hospital Quality Control & Production Manager, DU TEX Inc.

Technician, Coca Cola Enterprises Technician, RNS Vacuum Truck Services

United States Navy, honorably discharged.

P e t e r K e m p

3730 E. Evans Dr.. Phoenix, AZ 85032 ● C: 602.575.5355 / H: 602.980.7006 ● petekwork@hotmail.com

DATE HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a (INSERT TARGET POSITION) and

am submitting my resume for your review. In advance, thank you for your time and

consideration.

In addition to 10+ years’ experience in IT roles, I offer considerable expertise in team

leadership, proficiency in client relations, and proven strengths in technical support, computer

troubleshooting, and network administration. My extensive experience in call center operations,

remote support, and performing software upgrades and customization certainly indicates my

versatility and ability to handle technical projects and demands in any environment. To

complement these qualifications, I offer exemplary analytical, communication and critical

thinking skills which are essential as a (INSERT TARGET POSITION).

As a proactive contributor to your organization, you will find me to be a dedicated professional

committed to supporting you in achieving your objectives through superior technical acumen

and troubleshooting expertise. I am confident that I could be a valuable asset to your company,

and look forward to interviewing with you in the near future.

Sincerely, Peter Kemp