PERSONALITY DEVELOPMENT & ETHICS CHRISTIAN ETHICS I Presented by: Howard F. Faigao, Director Publishing Ministries Department General Conference of SDA

PERSONALITY PERSONALITY DEVELOPMENT & ETHICSDEVELOPMENT & ETHICS

CHRISTIAN ETHICS I

Presented by: Howard F. Faigao, Director

Publishing Ministries Department

General Conference of SDA

OBJECTIVES AND EXPECTED OBJECTIVES AND EXPECTED RESULTSRESULTS

The LE student will know the four aspects of Personality.

The LE student will fully understand how to develop these aspects of his/her personality in order to be an efficient missionary-salesman.

The LE student will be acquainted with some important and relevant Christian social graces and etiquette.

The LE student will understand the right behavior and conduct (ethics) in relations to his/her work environment, organizations, leaders, and fellow workers.

PERSONALITY DEVELOPMENT PERSONALITY DEVELOPMENT AND ETHICSAND ETHICS

ASPECTS OFPERSONALITY

A. Physical

B. Intellectual

C. Emotional

D. Social

LE MORALE AND ETHICS

A. Essence of Biblical

Ethics

B. The LE’s Morale

C. LE’s Ethics

OUTLINEOUTLINEOUTLINEOUTLINE

LE – A VEHICLE OF HOPE

“The canvassing work is God’s means of reaching many that would not otherwise be impressed with the truth. The work is a good one, the object high and elevating; and, there should be a corresponding dignity of deportment.

The canvasser will meet men of varied minds. He will meet those who are ignorant and debased…He will meet those who are bereaved, disheartened and sore and wounded in spirit…

LE – A VEHICLE OF HOPELE – A VEHICLE OF HOPE

….He will have many opportunities of speaking to these (people) with kind

words and words of courage, hope and faith. He (the LE) may be a wellspring to refresh others if he will; but, in order to do this, he must himself draw from

the Fountain of Living Truth” (Testimonies, vol. 5, p 405).

ASPECTS OF PERSONALITYASPECTS OF PERSONALITY

Personality is the sum total of a person. It embraces the four aspects of his being…

PHYSICAL INTELLECTUAL

EMOTIONAL SOCIAL

PHYSICALPHYSICAL

Of the four aspects of personality, the Physical is the only one which is clearly visible and distinctive to human beings. It covers three areas:

A. Physical Well-Being

B. Personal Appearance

C. Proper Attire

PHYSICALPHYSICAL

I. PHYSICAL WELL-BEING

Selling demands mental alertness and physical stamina. In order to perform well, you must be well.

A. Budget your time to allow for adequate rest.B. Develop a regular exercise program.C. Drink plenty of water every day (8 glasses).D. Eat properly and on time

PHYSICALPHYSICAL

II. PERSONAL APPEARANCE

If you come to your door selling books, would you let yourself come in? This

can’t happen, of course, but how do you look? Like a successful Literature

Evangelist or a rundown salesperson?

PHYSICALPHYSICAL

II. PERSONAL APPEARANCE

LEs must present himself favorably to the prospect. In this way, he can talk to his prospect at ease and not feel ignored.

1. Dress neatly and appropriately 2. Appear physically clean and fresh. 3. Practice correct position while sitting or standing. 4. Have your briefcase, books, prospectus, receipts, etc. always neat and clean.

III. PROPER ATTIRE

PHYSICAL

Clothes make an impression that is Clothes make an impression that is

either favorable or unfavorable. You will either favorable or unfavorable. You will

never have a second chance to make a never have a second chance to make a

first impression so do it right the first first impression so do it right the first

time by dressing neatly and time by dressing neatly and

appropriately.appropriately.

“Untidiness in dress brings reproach against the truth we

profess to believe” (CM P. 65).

III. PROPER ATTIRE

PHYSICAL

INTELLECTUALINTELLECTUAL

THE INTELLECTUAL ASPECT…

Differentiate man from animalsEnables man to make decisionsIs the channel through which God communicatesIs the center of man’s meaningful living


COUNSELS FROM THE PROPHET…

A. INTELLECTUAL GROWTH“. . . The canvasser should not rest

satisfied unless he is constantly improving.... He should give the Lord a

chance to work with his efforts and impress the mind. . .”

(Testimonies Vol. 5, p. 396).

B. COMPLETE KNOWLEDGE OF THE BOOK YOU SELL

“Canvassers should thoroughly acquaint themselves with the book they are

handling and be able to readily to call attention to the important chapters”

(Testimonies, vol. 6, p. 338).



C. HEAVENLY WISDOM

“Let canvassers be faithful students, learning how to make their work

successful and while thus employed, let them keep their eyes and ears and

understanding open to receive wisdom from God…”

(Testimonies, vol. 6, p. 340).


D. CONSTANTLY IMPROVING

“The follower of Jesus should be constantly improving in manners, in

habits, in spirit, in labor. This is done by keeping the eye, not on mere outward, superficial attainments but on Jesus…

The Christian is educated in the school of Christ to cherish the graces of His Spirit

in all meekness and lowliness. He is fitting for the society of heavenly angels”

(GW, p. 283).

EMOTIONALEMOTIONAL

FACIAL EXPRESSION Smile and the world smiles with you; cry and you cry alone.

FRIENDLY VOICE Simply smile when you talk and your voice will smile too.

INTEREST IN THE CUSTOMER Make the prospect feel important.

5 GOODWILL BUILDERS

EMOTIONALEMOTIONAL

• ENTHUSIASM

It is very contagious. The formula is simple: “LOVE YOUR WORK”

• SINCERETIY

Webster says it is honesty, genuines and good faith. Customers have a sharp ear tuned to false tones of insincere presentations.

5 GOODWILL BUILDERS

EMOTIONALEMOTIONAL

TYPES OF TEMPERAMENTS

SanguineMelancholicPhlegmaticCholeric

SANGUINESANGUINE

Warm and livelyCharismaticTalkative - never a loss for wordsCarefree - never worries about the pastGreat story tellerLives in the presentConversation has an infectious qualityUnusual capacity for enjoyment

EMOTIONAL STRENGTHSEMOTIONAL STRENGTHS

Cries easily Emotionally unpredictable Restless Spontaneous Anger Exaggerates the truth Appear phony Lacks self control Emotional decisions; impulsive buyer Naive and childlike Comes on too strong

SANGUINEEMOTIONAL WEAKNESSES

SANGUINESANGUINE

To be more reliable and dependable

To develop a greater self-disciplined life

To cultivate genuine humility

To Think before speaking

GREATEST NEEDSGREATEST NEEDS

1. Loves music and art2. Rich, sensitive nature

3. Analytical ability

4. Emotionally responsive

5. Deep & reflective thinker

MELANCHOLICMELANCHOLIC

EMOTIONAL STRENGTHS

EMOTIONAL WEAKNESSES

• Moody and gloomy• Pessimistic; frequently looks on negative

side• Experiences Depression often• Proud• Likes to suffer; martyr• Hypochondriac• Introspective to the point of being

harmful



GREATEST NEED

• To overcome critical spirit

• To be delivered from self-absorption

• To become occupied in loving service for others, thus forgetting self

• To develop a thanksgiving spirit

• To live a balanced life that includes adequate rest, exercise, and a good diet

• To consistently send time in study, meditation, and prayer

• Confident and strong to make decisions

• Strong-willed & self-determined• Optimistic

• Self-Sufficient• Fearless & Bold

CHOLERICCHOLERIC

EMOTIONAL STRENGTHS

CHOLERICCHOLERIC

EMOTIONAL WEAKNESSESAnger problem may become

violentInsensitive to needs of othersHighly opinionatedUnsympathetic and harshUnemotional and cold ImpetuousDisgusted by tearsLittle appreciation for aesthetics

CHOLERICCHOLERIC

GREATEST NEED

To become sensitive to the needs of others

To develop inner strength and beauty by quiet hours and spend time reading the Bible and praying

To confess angry spirit and seek forgiveness from God and others

To be more communicative about ideas and plans with colleagues and companions

Calm and dependableGood-natured & easy to get along with

Cheerful and pleasant even if doesn’t have much to say

Kind-hearted

Peace-loving

PHLEGMATICPHLEGMATIC

EMOTIONAL STRENGTHS


EMOTIONAL WEAKNESSESLacks confidence in self

Pessimistic and fearfulWorrierRarely laughs aloudPassive & indifferentCompromisingSelf-righteous

To overcome passivity and become involved

To learn to give of self to others

To recognize fearfulness as a problem and learn to trust God with concerns.


GREATEST NEED

“If we would humble ourselves before God and be kind and courteous, and

tenderhearted and pitiful, there would be one hundred conversions to the truth where now there is only one” (Testimonies, p. 190).

““Courtesy does not require Courtesy does not require additional time. It is merely a additional time. It is merely a

pleasant attitude of heart which pleasant attitude of heart which helps to sweeten life as we travel helps to sweeten life as we travel

along day after day” along day after day” (Walter Macpeek).(Walter Macpeek).

COURTESY AND HUMILITYCOURTESY AND HUMILITY

Courtesy is a manifestation of consideration for others.

A person can never be courteous unless he is humble, for it takes a great measure of humility to be courteous, to regard others first.

People will recognize Christians only if Christ shines in their lives.


GOLDEN RULEGOLDEN RULE“WHATSOEVER YE WOULD THAT MEN SHOULD DO TO YOU, DO YE EVEN SO

TO THEM” (see Mat. 7:12)

“Love must dwell in the heart. Love imparts to its possessor grace, propriety

and comeliness of deportment. It illuminates the countenance and subdue

the voices. It refines and elevates the whole being” (Help in Daily Living, pp. 22, 23).


COURTESYCOURTESY

Courtesy on the telephone 1. Do not shout at the operator 2. Do not bang down the receiver

Courtesy in riding a taxi or car 1. Man opens the door for the lady 2. Picking up a friend in a private car- if a man, he sits at the front; if a couple, they take the back seat.

Wrong: “This is my husband, Mr. Paulino.”

Right: “This is my husband, Eddie.”

Wrong: “This is my daughter, Miss Paulino.”

Right: “This is my daughter, Eva.”

COURTESY IN INTRODUCTION

In introducing family members, use In introducing family members, use the name not the family name.the name not the family name.

COURTESY IN INTRODUCTIONCOURTESY IN INTRODUCTION

Wrong: “Mr. Lee, this is Mr. Lim. He has just won the national tennis tournament in Hong Kong.”

Right: “Mr. Lee, this is Mr. Lim from Hong kong.”

Do not try to impress one with the Do not try to impress one with the importance of another.importance of another.

COURTESY IN INTRODUCTIONCOURTESY IN INTRODUCTION

Wrong: “Mr. Santiago, shake hands with Mr. Peter.”

Right: “Mr. Santiago, this is Mr. Peter.”

Avoid introductions that imply Avoid introductions that imply command.command.

RELEVANT TIPS ON ETIQUETTERELEVANT TIPS ON ETIQUETTE

When walking on the streetIn boarding a bus or taxiIn attending church servicesWhen going up a stairwayIn handshakeIn making appointmentsWhen crossing the street or in dangerWhen a stranger comes to your officeWhen the guest enters the meeting room

(The instructor is encourage to explain according to local cultural practices.)

DON’TS ON ETIQUETTEDON’TS ON ETIQUETTE

A gentleman must never ask a lady what she likes for a present.

Women must bend their knees when picking up something.

It is unethical to ask how much someone else’s salary

It is unethical to clean the ear or nose in public. If you must scratch your nose, use a handkerchief.

DON’TS ON ETIQUETTEDON’TS ON ETIQUETTE

Avoid the conspicuous habit of laughing boisterously, talking loudly and mentioning names loudly.

Do not stare or point at people.

Avoid personal remarks that may attract attention.

Don’t express your private affairs in public.

The Essence of Christian Ethics

Literature Evangelists’ Morale

Literature Evangelists’ Ethics

LE Morale and EthicsLE Morale and Ethics

The Ten Commandments written by God Himself

1. 1-4 – Show our obligations to God

2. 5-10 – Relationship to our fellowmen

Children towards parents The sanctity of life Home and family Sanctity of truth and property

OLD TESTAMENT – BIBLE

The Essence of Christian EthicsThe Essence of Christian Ethics

NEW TESTAMENT – BIBLE

Jesus reaffirmed the Ten Commandments by preaching the Sermon on the Mount.

Christ pronounced 8 blessed virtues (read)

Christians should be salt and light of the world

We must not judge others. Christ-like behavior – “Wherefore by

their fruits ye shall know them.”

The Essence of Christian EthicsThe Essence of Christian Ethics

The LE should always seek partnership with Christ in his daily ministry.

The LE should ask with Paul: “Lord, what wilt Thou have me to do?”

Should work for the glory of God – never his own.

Should seek for continuous improvement through Christ.

Feelings And Interests

LE MoraleLE Morale

Developing Self-Confidence“The canvasser should not rest satisfied unless he is constantly improving. He should make thorough preparation but should not be content with a set form of

words; he should give the Lord a chance to work with his efforts and impress his mind. The love of Jesus abiding in his heart will

enable him to devise means to gain access to individuals and families” (5T 396

(CM 55).

LE MoraleLE Morale

Literature Evangelists’ ETHICSLiterature Evangelists’ ETHICS

LE AND HIS EMPLOYING ORGANIZATION

Loyalty, Support, and Commitment to the ministry must characterize the relationship of the LE and his organization.

“Let not the men that God has called to do gospel work become entangled with business perplexities” (Colporteur Ministry, p. 23).


LE AND LEADERSHIP/COMMITTEEEthics require that workers (LEs) recognize

and respect the authority of leaders and governing committees.

The LE must be willing to accept counsel and guidance from his leaders and accept

decisions of committees as well.

He must be considerate with those who carry the burdens of leadership and

administration.

He must avoid destructive criticism.


LE AND CHURCH STANDARDS

Literature Evangelists must exemplify in their lives the teachings and standards of the church in their

attire, behavior, lifestyle, speech, and others.

Literature Evangelists’ ETHICSLiterature Evangelists’ ETHICSLE AND HIS FELLOW

WORKERSTreat your colleagues in the group and your leaders with respect, consideration and affection. The LE who honors his companions honors his own ministry.

Speak Well of Others.

“Cultivate the habit of speaking well of others. Dwell upon the good qualities of those with whom you associate and see as little as possible of their errors and failings” (Gospel Workers, p. 479:1).

Follow the Golden Rule.

Literature Evangelists’ ETHICSLiterature Evangelists’ ETHICS LE AND HIS CUSTOMERS

Be honest in all transactions

Be a Christian salesman. Perhaps the LE will be the first and last SDA Christian that the prospect will meet.

Remember - “…Not alone from the pulpit are the hearts of men touched by divine truth. There is another field of labor, humbler it maybe, but fully as promising. It is found in the home of the lowly and in the mansion of the great” (DA p. 152).


LE AND HIS HOME The LE must live out in his home what he preaches to and shares with his costumers.

His home must be a model one.

His conduct must be such that his spouse and children will trust and choose him as spiritual counselor.

His family should maintain in the home high standards in eating and drinking, in dress and deportment, and in everything related to recreation, including the use of television.

Temperance should be apparent.


LE AND OTHER RELIGIOUS ORGANIZATIONS

Let it be your interest to let the “silent messengers” come into their homes.

Talk about something that will open the heart.

“…You will be careful not to arouse a combative spirit or excite prejudice by introducing controverted points of doctrine. You will find enough talk about that will not excite opposition but that will open the heart to desire a deeper knowledge of God’s Word” (CM, p. 43).

Let the priests and pastors of other denominations help you in effectively approaching their church members through endorsement and testimonials.


LE AND THE GOVERNMENT

Faithfulness in paying tax

“Render unto Caesar the things that are Caesar’s and unto God the things that are God’s” (Mark 12:17).

The LE must be a good and law-abiding citizen


IMPELLING MOTIVE

The impelling motive in the application of Christian Ethics must be:

THE END

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PERSONALITY DEVELOPMENT & ETHICS CHRISTIAN ETHICS I Presented by: Howard F. Faigao, Director Publishing Ministries Department General Conference of SDA