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Personal Adviser Scheme 2013For International Students

Handbook for Personal Advisers

ContactAssociate Professor Michele FlemingDean of StudentsDirector, Student Equity and Support Unit

T: (02) 6201 5906/5653E: [email protected]

Table of ContentsPERSONAL ADVISER SCHEME 2013......................................................................................................... 1

HANDBOOK FOR PERSONAL ADVISERS...................................................................................................1

INTRODUCTION..............................................................................................................................................3

GUIDELINES OF PERSONAL ADVISERS IN 2013........................................................................................4

BACKGROUND TO THE PERSONAL ADVISER SCHEME..............................................................................4

EXPECTATIONS OF PERSONAL ADVISERS................................................................................................4

TRAINING AND SUPPORT....................................................................................................................... 5

FEEDBACK AND EVALUATION................................................................................................................. 5

1. RELEVANT POLICIES............................................................................................................................ 5

1.1 Academic Progress and Procedures.................................................................................................51.2 Assessment Policy and Procedures..................................................................................................51.3 Children on Campus.........................................................................................................................61.4 Copyright.........................................................................................................................................61.5 Credit Policy.....................................................................................................................................61.6 Critical Student Incident Management Policy and Procedures........................................................61.7 Cross-Institutional Study..................................................................................................................71.8 Delegations Register for Academic Student Matters.......................................................................71.9 Disability Policy and Action Plan......................................................................................................71.10 Education Services for Overseas Students (ESOS) Act 2000...........................................................71.11 Examination Policy........................................................................................................................81.12 Grade Point Average.....................................................................................................................81.13 Health and Safety Policy................................................................................................................81.14 Honours Degrees and Degrees with Honours................................................................................81.15 Inappropriate Conduct Policy........................................................................................................81.16 Intellectual Property......................................................................................................................91.17 Plagiarism (see Student Academic Integrity Policy).......................................................................91.18 Privacy...........................................................................................................................................91.19 Racial Discrimination.....................................................................................................................91.20 Sexual Harassment......................................................................................................................101.21 Statutes and Rules.......................................................................................................................101.22 Student Academic Integrity.........................................................................................................101.23 Student Charter...........................................................................................................................101.24 Student Conduct Rules 2012........................................................................................................101.25 Student Grievance Resolution Policy............................................................................................111.26 Student Mental Health Support Policy and Guidelines................................................................111.27 Student Support and Early Intervention Policy.............................................................................111.28 Variation of Course Requirements...............................................................................................121.29 Withdrawal from Units Policy......................................................................................................12

2. STUDENT SUPPORT SERVICES...........................................................................................................12

2.1 ON-CAMPUS STUDENT SUPPORT SERVICES..................................................................................................122.1.1 General Support..........................................................................................................................122.1.2 Learning Support........................................................................................................................17

2.2 OFF-CAMPUS STUDENT SUPPORT SERVICES.................................................................................................192.2.1 Buses..........................................................................................................................................192.2.2 Domestic Violence Support.........................................................................................................192.2.3 Residential Disputes....................................................................................................................192.2.4 Welfare Rights and Legal Advice.................................................................................................19

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Introduction

The Personal Adviser Handbook has been developed to provide a quick overview of policies and services at the University of Canberra. It is hoped the Handbook will aid you in undertaking your role as a Personal Adviser.

Please feel free to contact me if you find any errors or omissions in the Handbook. The Handbook should be read in conjunction with the Guidelines for Personal Advisers.

Thank you for undertaking the important role of Personal Adviser.

Associate Professor Michele FlemingDean of StudentsDirector Student Equity and Support Unit

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Guidelines of Personal Advisers in 2013Background to the Personal Adviser SchemePart of Recommendation 4.5 of the Review of Courses and Disciplines was: “That the University consider introducing a personal tutor system similar to those at many universities in the United Kingdom.” The University undertook a trial “Personal Tutor System” programme in Semester 2, 2008. The guidelines for the programme were developed in consultation with the Assistant Deans (Education) and are based on models in place at seven UK universities. Minor adjustments to the guidelines were made as a result of consultation with faculty Deans and staff members involved in the pilot. In November, VCG/DDG approved the introduction of a Personal Adviser1 Scheme for all newly commencing undergraduate international students for Semester 1 2009. As of 2012, all new international coursework students – both undergraduate and postgraduate - are allocated a Personal Adviser.

The Role of the Personal Adviser The personal adviser acts neither as course convener nor individual subject tutor. S/he will not be required to comment on students’ assignments, but will refer students having difficulty with assignments to their unit tutor or convener, to the University’s Academic Skills unit or to another appropriate learning resource centre. The role of the Personal Adviser is to:

Provide general academic and study skills advice to students;

provide support and advice about non-academic matters, insofar as s/he is able and refer students to professional services where necessary;

assist students with their orientation into the University and retain an interest in their personal and academic development throughout their studies.

provide career advice insofar as s/he is able and refer to Careers Service where appropriate.

Expectations of Personal AdvisersAs a minimum, personal advisers are expected to:

Contact students as a group early in the semester (preferably before the end of Week 2) to arrange a meeting. The meeting serves to provide students with an opportunity to meet the Personal Adviser and other students and ask any general questions about University life; staff will be able to contact students by student email (student details are provided to each Personal Adviser by the PAS coordinator [Cheyne Scott] prior to week 1 of the semester) or through the Personal Adviser Scheme Moodle site;

Invite students to meet with them once during the students’ first semester (individually or as a group) in addition to the first meeting; and

Be available for student consultations during their standard office hours each week, according to an advertised schedule.

1 The title of the programme was changed from “Personal Tutor” to “Personal Adviser” as feedback from staff members involved in the trial was that the word “tutor” could lead some students to believing that the “tutor” would provide feedback on academic work.

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Training and supportFurther to the provision of the Personal Adviser Handbook, staff members taking part in the Personal Adviser Scheme as Personal Advisers are offered training. The Dean of Students and Manager, International Student Support Service will be available to provide advice to staff acting as personal advisers. The Manager can be contacted on [email protected] for matters relating to the Personal Adviser Scheme.

Feedback and EvaluationStaff members taking part in the programme will be asked to provide feedback at the end of the year. Feedback will be anonymous and used for the purposes of reviewing and improving the programme. Staff are also welcome to provide feedback through the academic year.

1. Relevant Policies

University policies are stored in a database and can be accessed at: https://guard.canberra.edu.au/policy/

The online Directory is searchable, and there are links to individual policies and documents within each section, for downloading and printing. Enquiries about the Directory should be directed to Lesley Watt in the Academic Policy and Review Unit on extension 5663, or email: [email protected].

Categories which are likely to be relevant to you as a personal adviser are listed below.

1.1 Academic Progress and ProceduresAcademic Board has approved an academic progress policy and a companion document of procedures, which applies to students enrolled in coursework programmes at undergraduate and postgraduate levels. Information is provided on: academic probation; academic progress conditions; consequences of exclusion; and review of decisions. The policy is available at:

https://guard.canberra.edu.au/policy/policy.php?pol_id=2893

1.2 Assessment Policy and ProceduresThe Assessment Policy details requirements in relation to the assessment of student learning, and covers areas such as learning outcomes, unit outlines, assessment tasks, the provision of feedback, the assignment of grades, moderation, recordkeeping, quality assurance and staff responsibilities for assessment. The policy was revised in 2010 and the revised policy and accompanying Assessment Procedures are available at:

https://guard.canberra.edu.au/policy/policy.php?pol_id=2900.

1.3 Children on CampusThis policy addresses health and safety matters relating to children on campus (inclusive of grounds and external university workplaces and areas) and applies to all staff, students, visitors and volunteers. Lecturers and tutors have the discretion to allow

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mailto:[email protected]

https://guard.canberra.edu.au/policy/


children to attend the classroom and can withdraw permission if a child becomes disruptive. A copy of the policy is available at:


1.4 CopyrightThe Commonwealth Copyright Act 1968 sets out all matters relating to copyright ownership and usage. The Act applies to both students and staff of the University, placing legal obligations on students relating to the copying and communication of print, electronic and related material. Students can be held liable for any breach of the Act. A copy of copyright obligations is available at:

http://www.canberra.edu.au/copyright/guide

1.5 Credit PolicyThe Credit Policy sets out principles for the granting of credit. The policy covers credit based on credentialled and uncredentialled learning towards University of Canberra undergraduate and postgraduate award courses. This includes individual credit, credit transfer arrangements (articulation), and recognition of prior learning. A separate document sets out the procedures which support the policy. A copy of the policy and procedures is available at:


1.6 Critical Student Incident Management Policy and ProceduresIncidents or behaviours that are potentially “critical student incidents” are those that involve the death of a student, serious injury to or by a student, a threat to the life of a student, a threat by a student to the life of others or a major threat to property involving students. Sometimes, these things will not be deemed a “critical student incident” and sometimes they may require management under the terms of the University’s Incident Management and Recovery Policy. The Dean of Students is the Officer responsible for the management of critical student incidents.

A copy of the policy is available at: https://guard.canberra.edu.au/policy/policy.php?pol_id=3171

A copy of the procedures to follow if you become aware of a critical student incident or believe that an incident may be a critical student incident can be found at:https://guard.canberra.edu.au/policy/policy.php?pol_id=3172

Important Note: If you are dealing with a matter involving an international student and feel it may be a critical incident but would like to seek advice on the matter prior to reporting it, please contact the Manager (Cheyne Scott), International Student Support Service on 6201 5021.

1.7 Cross-Institutional StudyCross Institutional refers to studies undertaken at one institution to satisfy part of the academic requirements of a course in which the student is currently enrolled at another institution. Students who wish to undertake cross-institutional studies at another institution other than UC must apply to the other institution and use their relevant forms. Students who wish to apply to undertake cross-institutional studies at UC should read the information and complete the form available at: http://www.canberra.edu.au/student-services/applying-to-study/cross-institutional-and-non-award-applications

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http://www.canberra.edu.au/student-services/applying-to-study/cross-institutional-and-non-award-applications

http://www.canberra.edu.au/student-services/applying-to-study/cross-institutional-and-non-award-applications





http://www.canberra.edu.au/copyright/guide


1.8 Delegations Register for Academic Student MattersThe Delegations Register consists of three separate schedules detailing activities and positions (or committees) with the delegated authority to deal with academic student (coursework) matters, international student matters and research student matters. The Register is available at:


1.9 Disability Policy and Action PlanThe Disability Policy outlines the University's policy to support students and staff members with a disability and to comply with relevant legislation.


The Disability Action Plan 2010-2012 describes key University goals and actions to ensure that students and staff members with a disability are fully included in the life of the University and that the University discharges its obligations under the relevant legislation including the Commonwealth Disability Discrimination Act 1992 (DDA), the ACT Discrimination Act 1991, and the Commonwealth Disability Standards for Education 2005 (DSE).


The UC AccessAbility (formerly the Disabilities Office) can be contacted for advice on appropriate support for students with a disability.

http://www.canberra.edu.au/accessability

1.10 Education Services for Overseas Students (ESOS) Act 2000Universities teaching overseas students must comply with the provisions of the Education Services for Overseas Students (ESOS) Act 2000 (as amended in 2007). A National Code of Practice has been established under the Act. The National Code covers requirements for the promotion and marketing of courses to overseas students, the recruitment and enrolment of overseas students, and the teaching of overseas students. The National Code of Practice can be found at:

http://www.aei.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/Pages/default.aspx

Students or staff requiring information about the ESOS Act and the National Code of Practice should be referred to the International Student Support Service.

E: [email protected]

W: http://www.canberra.edu.au/isss

1.11 Examination PolicyThe Examination Policy covers exams administered by the Examinations Office in Student Administration during the formal examination periods. The purpose of the document is to inform staff and students of the principles, procedures and responsibilities for these examinations.


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http://www.canberra.edu.au/isss








There are a number of other documents relating to examinations as set out below.

Deferred examinations: https://guard.canberra.edu.au/policy/policy.php?pol_id=3176

Supplementary examinations/assessment:


Further information about examinations, including misconduct in examinations is available on the Student Administration website at:

http://www.canberra.edu.au/student-services/examinations

1.12 Grade Point AverageThis policy sets out the formula used to assist in summarising the academic performance of a student over a number of units. The result is used as a measure of academic merit for a variety of purposes, including levels of honours and eligibility for university medals and prizes. Further information is available at:


1.13 Health and Safety PolicyThe Health and Safety Policy statement confirms the University’s commitment to a safe and healthy working environment for its employees and students. It is made under the provisions of the Occupational Health and Safety (Commonwealth Employment) Act 1991. A copy of the policy is available at:


1.14 Honours Degrees and Degrees with HonoursThis policy provides information on the types of honours programmes offered by the University, and guidelines for their introduction and management, including grading and appeals. Further information is available at:


1.15 Inappropriate Conduct Policy The Inappropriate Conduct (Discrimination, Harassment and Bullying) Policy states that “Harassment, discrimination and/or bullying by any member of the University community against another is prohibited.” The policy, however, only refers to procedures for staff-to-staff inappropriate conduct and does not refer to procedures for staff-to-student inappropriate conduct, student-to-student inappropriate conduct, or student-to-staff inappropriate conduct. Further information is available at:


Allegations of inappropriate conduct by a staff member towards a student should be dealt with under the Student Grievance Resolution Policy. Allegations of inappropriate conduct by a student towards another student or a staff member should be dealt with under the Student Conduct Rules 2012 (see below for further information).

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http://www.canberra.edu.au/student-services/examinations



1.16 Intellectual PropertyThis policy covers issues relating to research and other work leading to the publication of work or the patenting of inventions while employed at UC, or while studying at UC. The policy is available at:


1.17 Plagiarism (see Student Academic Integrity Policy)

1.18 PrivacyThe University is subject to the provisions of the Commonwealth Privacy Act 1988 and students are entitled to have their privacy protected. This includes personal details, details of academic progress and personal welfare information. The University can only disclose personal information about students where there is a legal or academic obligation to do so. This means that information cannot be released even to close relatives without the student’s permission. Further information about privacy is available at: http://www.canberra.edu.au/privacy

The online Personal Information Digest includes details of the personal information held by the University and conditions on access, communication and storage. This is available at:

http://www.canberra.edu.au/privacy/personal-information-digest

1.19 Racial DiscriminationThe University is committed to the goal of freedom from racial discrimination, harassment and vilification in its employment, education, research and learning environment, and to ensuring that individuals and groups are not disadvantaged because of their race (including ethnicity, colour, nationality, ancestry, faith, language, or cultural background). Students who feel that they have been subjected to racial discrimination by a staff member may pursue their grievance via the Student Grievance Resolution Policy. Students who feel that they have been subjected to racial discrimination by another student may pursue their grievance via the Student Conduct Rules 2007. Students should feel free to contact the the Student Equity and Support Officer and/or the Health and Counselling Service for support and advice. The Policy Against Racial Discrimination is available at:


1.20 Sexual Harassment Sexual Harassment as described in the Sex Discrimination Act 1984 is a form of sexual discrimination which is illegal. Students who feel that they have been subjected to sexual harassment by a staff member may pursue their grievance via the Student Grievance Resolution Policy. Students who feel that they have been subjected to sexual harassment by another student may pursue their grievance via the Student Conduct Rules 2009. Students are strongly encouraged to contact the Health and Counselling Service and/or the Student Equity & Support Officer for support and advice.

Health and Counselling Service: 6201 2351

Student Welfare Officer: 6206 3857or [email protected]

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http://www.canberra.edu.au/privacy/personal-information-digest

http://www.canberra.edu.au/privacy


1.21 Statutes and RulesThe University is established under an enactment of the Australian Capital Territory, the University of Canberra Act 1989. Jurisdiction for the University Act was transferred from the Commonwealth with effect from 1 December 1997. This subsidiary legislation is used for the purposes of management, good government, and discipline of the University, and provides procedures and details to flesh out necessarily brief descriptions of powers of the University set out in the Act. The statutes and rules cover a wide range of University responsibilities in areas including academic progress, granting of status, liquor, traffic, facilities, conferring of awards, and courses of study. Further information is available at:

http://www.canberra.edu.au/university/governance/legislation/statutes

1.22 Student Academic Integrity The Student Academic Integrity Policy informs students and staff of the responsibilities of students for upholding University standards on ethical scholarship. Procedures are provided for staff to deal with breaches by students of University policy and rules on academic conduct. Such breaches include cheating in examinations and plagiarism. The policy sits under the Student Conduct Rules 2012 (see Student Conduct Rules section below). The policy is available at:


1.23 Student CharterThe University of Canberra is committed to providing a great student experience, appropriate to the age, stage, background and circumstances of its diverse student population. In order to achieve this goal there is a need for active and reciprocal engagement by all members of the University community. The Student Charter sets out the rights and responsibilities of all students within the University context. A copy of the full Charter is available at: https://guard.canberra.edu.au/policy/policy.php?pol_id=3239

A summary leaflet is available at: http://www.canberra.edu.au/seasu/student-charter

1.24 Student Conduct Rules 2012(Applies to non-academic and non-academic matters)Students are subject to the Statutes and Rules of the University and to the lawful direction of its officers. The Student Conduct Rules 2012, which sit under the Student Conduct Statute 1992, provide details of the procedures to follow if students are alleged to have behaved inappropriately. Misconduct includes academic misconduct and a range of other forms of behavioural misconduct. The Student Academic Integrity Policy sits under the Student Conduct Rules 2012. Summary Inquiries and Student Conduct Committee hearings are governed by the Student Conduct Rules 2012. The Prescribed Authorities who may take action under the Rules are also detailed in the document. Note that all Deans and Associate Deans are Prescribed Authorities under the Rules. For details of other current Prescribed Authorities, please contact the Dean of Students on 6201 5653.

A copy of the Rules is available at:


1.25 Student Grievance Resolution PolicyThis policy applies to student grievances relating to actions or decisions taken by University staff, including matters involving administration, learning and teaching and

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http://www.canberra.edu.au/seasu/student-charter



http://www.canberra.edu.au/university/governance/legislation/statutes

breaches of University policy. It also applies to appeals against unit results with respect to any final grades. In general, the University does not recognise grievances relating to academic judgement.

This policy replaces the Academic Board approved Procedure for Review of Subject Results and Council approved Student Grievance Resolution Procedures.


1.26 Student Mental Health Support Policy and Guidelines

The University aims to provide a supportive environment that will assist students with mental health difficulties to realise their full academic potential and to successfully complete their course. The University also aims to promote positive mental health and well-being of its student body through a range of educational and support initiatives. The University has a whole-of-University Mental Health Policy, a Student Mental Health Support Policy and a set of guidelines to assist staff in dealing with students with mental health problems.

UC Mental Health Strategyhttps://guard.canberra.edu.au/policy/policy.php?pol_id=3247

Student Mental Health Support Policy: https://guard.canberra.edu.au/policy/policy.php?pol_id=3245

Student Mental Health Support Guidelines: https://guard.canberra.edu.au/policy/policy.php?pol_id=3246

1.27 Student Support and Early Intervention PolicyThe University has a responsibility to support students during their study and to monitor progress to identify students who are at risk of not making satisfactory academic progress.

The Student Support and Early Intervention Policy outlines the University of Canberra's policy and procedures to support the academic progress of all students and to comply with relevant sections of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (the National Code 2007) established under the Educational Services for Overseas Students Act 2000 (the ESOS Act 2000).


1.28 Variation of Course RequirementsThis policy sets out the conditions under which approval may be granted to an individual student to modify the course requirements specified in the Determination of Course Particulars (DCP), and have the modified requirements count towards completion of the student’s course. The policy is available at:


1.29 Withdrawal from Units PolicyThis policy sets out the deadlines for withdrawing from units and the penalties which apply. Students who withdraw after deadlines because of circumstances beyond their

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control may be entitled to refunds or remissions of debt and conversion of automatic fail results to withdrawal results. The policy is available at:


Students wishing to withdraw must complete an “Enrolment Amendment Form” available at: http://www.canberra.edu.au/student-services/forms

2. Student Support Services2.1 On-Campus Student Support Services

2.1.1 General Support

2.1.1.1 Accommodation Support (see Student Welfare Officer section below)

2.1.1.2 Advocacy (see UCSA below)

2.1.1.3 Careers ServiceThe Careers Service is part of the Student Equity and Support Unit (SEASU). The Careers Service supports students in their career development through the provision and conduct of a range of workshops and seminars. The Service organises employer visits to campus; offers a range of course or discipline specific lectures/presentations/workshops; offers one-on-one career development sessions for students; provides an up-to-date careers resource centre; provides and manages an employment website (casual, part-time, intern, graduate etc); manages the Canberra Award; and undertakes careers outreach to schools and community organisations.

The Careers Service operates a resource centre through which drop-in consultation sessions are available on a daily basis. Individual consultations are also available by booking. For further information: Location: 1B132 and 1B139 (student central)Phone: 02 6201 2660Email: [email protected]: http://www.canberra.edu.au/careers

2.1.1.4 Childcare

The University has two child care centres on campus.

Kirinari Early Childhood Centre Kirinari is a co-operative run by and for the members. It offers the community and students of the University campus-based quality childcare for children aged from birth to six years.

Location: University Drive South.Email: [email protected]: http://kirinari.canberra.edu.au

Wiradjuri Pre-School and Child Care Centre

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http://kirinari.canberra.edu.au/


http://www.canberra.edu.au/careers


http://www.canberra.edu.au/student-services/forms


Wiradjuri provides a high quality educational programme and care for 30 children aged 3-6 years with toilet trained 2 year olds considered under some circumstances, e.g. siblings. The staffing team consists of a Director, a Programme administrator and a Preschool teacher all holding a Bachelor of Education (Early Childhood) degree, and a preschool assistant. Pre-service teachers are drawn from the third year of the Bachelor of Education (Early Childhood) course.

The Centre is an integral part of the Bachelor of Education course and conducts research on behalf of course lecturers in monitoring the theory and practice in Early Childhood Education.

Location: Building 5, level B. Web: http://www.canberra.edu.au/wiradjuri

2.1.1.5 Financial AssistanceStudents who are facing financial difficulties are advised to consult the Student Welfare Officer in Student Central to discuss their difficulties. The Student Welfare Officer can be contacted on 6201 3857.A student may wish to apply for a loan under the University of Canberra’s Student Loans Scheme, which is administered by the Student Equity and Support Unit (SEASU). Loans are available to assist students with university/study related costs, such as accommodation or purchase of textbooks and/or materials required for study purposes. Other requirements are considered on an individual basis. The maximum loan amount is $2,000.Details regarding eligibility and how to apply can be found at: http://www.canberra.edu.au/seasu/financial-assistance/student-loans

2.1.1.6 Frequently Asked Questions

AskUC provides answers to a comprehensive range of questions students commonly ask. For further information go to: https://v6.agent99.net.au/SC/sc_center.php?function=sc_menu&tenant=canuni&sc_name=Canberra%20University%20Support%20Center&referer=/

2.1.1.7 Health and Counselling Centre

The Health and Counselling Centre is a service dedicated to the needs of University students and the University community. General practitioners, nurses and counsellors work from the Centre as a team to provide treatment, counselling and advice for medical and personal problems. The general practitioners provide their services from the Centre as private practitioners, not as employees of the University. The services are provided free to students who have a Student Card and a Medicare Card or current International Student Health Cover Card.

For appointments with doctors or counsellors phone: 6201 2351

Students may telephone the Counselling Service to make an emergency appointment. The counselling telephone number also provides ‘out of hours’ emergency contact numbers.

Location: Building 1

Web: http://www.canberra.edu.au/health-counselling

Please note: The Counselling Service is provided free of charge to all current students.

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http://www.canberra.edu.au/health-counselling

http://www.canberra.edu.au/health-counselling/counselling-service#em%23em

http://www.canberra.edu.au/health-counselling/counselling-service#em%23em

https://v6.agent99.net.au/SC/sc_center.php?function=sc_menu&tenant=canuni&sc_name=Canberra%20University%20Support%20Center&referer=/



http://www.canberra.edu.au/seasu/financial-assistance/student-loans

http://www.canberra.edu.au/wiradjuri

2.1.1.8 International Student Support ServiceThe International Student Support Service (ISSS) is part of the Student Equity and Support Unit (SEASU). International Student Advisors (ISAs) within the ISSS provide a range of support, information, advice and referral services for international students. ISAs offer practical advice about a range of administrative, academic and visa matters and offer personal support to students who find themselves in unfamiliar circumstances and who need local advice and information. The ISSS runs a number of support programs for international students including the Meet-and-Greet Program, the Personal Adviser Scheme (PAS) and the International Student Leadership Program (ISLP). The International Student Handbook, which contains important links, information and contacts for new and continuing international students, can be found online at: http://www.canberra.edu.au/seasu/is3/new-international-students

Email: [email protected]: 6201 2673Web: http://www.canberra.edu.au/isss Location: Student Central

2.1.1.9 Multi-faith Centre

The Multi-faith Centre (MFC) is part of the range of student supports offered by the Student Equity and Support Unit (SEASU). The MFC is a multi-faith chaplaincy providing pastoral care, prayer and study groups and spiritual projects to support and celebrate the diverse spiritual needs of staff and students. Chaplains from a variety of faiths offer both spiritual and non-spiritual support and guidance to all members of the UC community. A Contemplation Space and a Muslim Prayer Room are available for prayer and reflection by groups and individuals.

Location: Room1C100 and 1C104 Telephone: 6201 2052Email: [email protected]: http://www.canberra.edu.au/multifaith-centre

2.1.1.10 Parenting Room

A parenting room with a nappy changing bench, children’s toilet and wash basinis located in building 1 at the entry to student central. The parenting room is open 9.00am-5.00pm weekdays.

2.1.1.11 Security on Campus

The Security Section is located in Building 3 (room 3B2). Officers patrol the campus and are on call round the clock to deal with inquiries and provide assistance. A Unisafe Emergency Telephone is visible to the right of the entrance. Students can use this phone and other similar phones located around the campus to ask for an escort to car parks and bus stops. Security can be contacted on campus by dialling extension 2222.

Web: http://www.canberra.edu.au/facilities-services/security

2.1.1.12 Student Central

Students requiring advice and support can first be directed to Student Central, which now includes Student Centre, SEASU, and AusAID support. The Student Central is the ‘one-stop-shop’ for all students’ general administrative needs, including help with how to enrol on the University’s enrolment system, advice on fee issues, applying for credit or recognition of prior learning and information on graduation.

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http://www.canberra.edu.au/facilities-services/security

http://www.canberra.edu.au/multifaith-centre


http://www.canberra.edu.au/isss


http://www.canberra.edu.au/seasu/is3/new-international-students

Office hours for the Centre are: 9.00am to 5.00 pm Monday to Thursday (open 10 am of Wednesdays) and 9.00am to 4.30pm on Friday.

Location: Building 1Phone: 1300 301 727Web: http://www.canberra.edu.au/student-services/student-centre

2.1.1.13 Student Equity and Access Office

The Student Equity and Access Office (SEAO) is part of the Student Equity and Support Unit (SEASU). The Student Equity and Access Office runs a range of support activities, workshops and programs for students including the Outstanding Scholars’ Program, the Rural Student Support Program, the Elite Athlete Program and the Migrant and Refugee Student Support Program. The Office also administers a range of outreach programs to support peoples’ aspirations towards higher education. The Office provides advice and information to students on grievances and appeals, and administers the University of Canberra Loans Service. The Student Equity and Access Office also promotes a culturally rich and diverse university campus and administers a number of activities and initiatives to achieve this aim.

Contact: Manager, SEAO

Location: 1B142

Phone: (02) 6201 2333Email: [email protected]

Note: The University of Canberra Students’ Association (UCSA) provides an advocacy and welfare service for students. See section 2.1.1.15 below for further details.

2.1.1.14 Student Welfare Project Officer

The Student Welfare Project Officer assists students by providing information, support, advice, and referrals on a range of issues including financial, educational and welfare issues. To contact the Student Welfare Project Officer:

Email: [email protected]

Phone: (02) 6206 3857

Location: Building 1 – Room B142

2.1.1.15 UC AccessAbility (formerly the Disabilities Office)

UC AccessAbility is part of the Student Equity and Support Unit (SEASU). UC AccessAbility co-ordinates support services for students with a disability and provides an advocacy service for students with a disability. Services for students are based on individual needs so that each student may receive an equal opportunity to learn, to participate in campus life, to grow emotionally and socially and to successfully complete a programme of study that will enable them to be self-supporting while remaining as independent as possible.

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http://www.canberra.edu.au/student-services/student-centre

Location: Building 1, Level B, Room 156 (opposite Health & Counselling Centre)

Phone contact: +61 (0)2 6201 5233TTY: +61 (0)2 6251 4601Fax: +61 (0)2 6201 5140Email: [email protected] Web : http://www.canberra.edu.au/accessability

2.1.1.16 University of Canberra Students’ AssociationThe University of Canberra Students’ Association (UCSA) provides advocacy and welfare services to students. These services include advice on complaints and grievances, accommodation services (including case assistance and referral and tenancy advice and referral); legal matters referral; Centrelink advice and referral; and health and lifestyle/living services referral.Location: Building 1 on the concourseT: 6201 2000E: [email protected]: http://www.theucsa.org.au/

2.1.1.17 University of Canberra Union (UCU Ltd)/UC Life!UCU provides a multitude of services and enriches the campus experience of students, staff and visitors at the University of Canberra. UCU provides places to meet and eat, shops and services, a conference centre, sports and fitness facilities, and a range of social and sporting clubs and societies.

Clubs and societiesPhone: 02 6201 5622Email: [email protected] Web: http://www.uclife.com.au/Location: 1B24 (next to Coop Bookshop)

Sports and Fitness CentrePhone: 6201 2542Web: http://www.ucfit.com.au/

2.1.2 Learning SupportThe University has a range of learning resource centres to support students. Some, like the Library and the Academic Skills Centre are available for all students. Others, such as the Ngunnawal Centre provide support for specific groups of students. Details of the various learning resource centres are shown below.

2.1.2.1 Academic Skills Centre

The Academic Skills Centre (ASC) is open to all University of Canberra students, enabling them to acquire and enhance the skills needed to write essays and reports, read academic literature, take notes in lectures, participate in tutorials, and deliver seminar talks. The ASC runs one-to-one consultations and group sessions. As well as consultations by appointment, the ASC also offers drop-in sessions.

Location: Building 5A13

Phone: 6201 2205

Fax: 6201 5718

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http://www.ucfit.com.au/

http://www.theucsa.org.au/



E-mail: [email protected]

Web: http://www.canberra.edu.au/studyskills/home

2.1.2.2 Learning Resource Centres:A number of faculties accommodate Learning Resource Centres that provide students with faculty and discipline specific resources to students of those Faculties. At present, Learning Resource Centres on campus include:

The Faculty of Health Learning Resource Centre: Resources available include computers, DVD's, videos, resources to enhance tutorial presentations, reference books, topic boxes and photocopying.

Information Sciences and Engineering Student Learning Resource Centre (SLRC): The SLRC is a "drop-in" learning help centre created to assist UC students studying Mathematics, Statistics, Information Sciences and Engineering.

Law Learning Resource Centre: Individual tutors are available to provide academic support to law students. The centre is only open for a few hours each week. Further details are available on the LLRC website.

Students’ Resource Centre (SRC) and Science Resource Program: The Student Resource Centre provides Science students with a meeting place where they can study together in a comfortable and welcoming environment. The centre provides a number of science teaching resources to assist with self-directed learning, including anatomical models and a textbook library. Using these facilities, students are able to form effective study groups, and are able to access additional support from peer mentors as well as academic staff who have their offices within the SRC.

The Science Resource Program (SRP) operates within the Students’ Resource Centre to support and enhance the education of students. The SRP provides a number of support resources and facilities designed to enhance scientific education at the University. A small library is provided and an online unit content revision resource accessed through Moodle.

The International Learning and Teaching Centre is a resource centre for all students of languages and international Studies. It offers access to computers (with Internet and satellite television), televisions with VCRs, language learning materials, magazines and resources for language teachers and student teachers. Students use the room for study and quiet discussion.

For updated information on the Learning Resource Centres including location information visit http://www.canberra.edu.au/lasnet/learning-resource-centres

2.1.2.6 Library

The Library provides access to essential electronic and print resources to support the learning, teaching and research needs of students, and subscribes to a large number of fulltext databases and E-journals. Many required readings are available online through E-reserve. Items not available in the collection can be requested through interlibrary loan and document delivery services.

Location: Building 8 Web: http://www.canberra.edu.au/library/home

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http://www.canberra.edu.au/library/home

http://www.canberra.edu.au/lasnet/learning-resource-centres

http://www.canberra.edu.au/studyskills/home


2.1.2.7 Ngunnawal Centre

The Ngunnawal Centre provides a range of services including education programmes and support for Aboriginal and Torres Strait Islander students. Further information is available on the Ngunnawal Centre website or from the Centre Coordinator.

Phone: 6201 2998Email: [email protected]: http://www.canberra.edu.au/ngunnawal

2.2 Off-Campus Student Support Services

2.2.1 BusesServices from College Street are generally more frequent and more direct than those from Bimbimbie Street. Weekly bus tickets are available from the Union Shop on Campus. Bus routes and timetables are available at:

http://www.action.act.gov.au/default.html

2.2.2 Domestic Violence SupportThe Citizens Advice Bureau provides information and advice about where to access a wide range of services and support, including domestic violence and emergency accommodation.

Room G02, Ground FloorNew Griffin CentreGenge StCanberra City

02 6248 7988http://www.citizensadvice.org.au/

2.2.3 Residential DisputesResidents of the University’s on-campus accommodation (University of Canberra Village, Arscott House, and Weeden Lodge) are bound by the Village Rules (available on the back of the University of Canberra Village handbook provided to all residents). Any disputes that residents might have regarding staff or fellow residents at the Village should be taken up with the Village management. If a resident is evicted, and wishes to challenge this eviction, s/he may wish to contact the following services for information and advice:

Tenants Advice Service: 6247 2011 (free legal advice and information for all ACT tenants)

The ACT Civil and Administrative Tribunal (ACAT): 6207 1740, [email protected]

Students renting accommodation off-campus may also contact these services.

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http://www.citizensadvice.org.au/

http://www.action.act.gov.au/default.html

http://www.canberra.edu.au/ngunnawal


2.2.4 Welfare Rights and Legal AdviceThe Welfare Rights and Legal Centre is a free community legal centre for low income earners, providing advice about Centrelink and public housing and tenancy matters. Telephone 6247 2177 or website http://www.welfarerightsact.org/

The National Children’s & Youth Law Centre provides an innovative web services called Lawstuff that allows young people (up to 25) to obtain legal advice free-of-charge online.

Web: www.lawstuff.org.au

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http://www.lawstuff.org.au/

http://www.welfarerightsact.org/

Documents

Personal Tutor Pilot Scheme - University of Canberra€¦ · Web viewThe University undertook a trial “Personal Tutor System ... members involved in the trial was that the word