Personal Security Communicator - MyHomeFone · Personal Security Communicator User Manual 5 Using your Personal Security Communicator Using the memory/ speed dial numbers (M1 & M2)

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User ManualEverything you need to know to personalise your self-monitoring device

Summary/contentsWhat’s included 3

Personal Security Communicator 4

Using your Personal Security Communicator 5

What do the lights mean? 6

Battery performance 6

Setup instructions for self-monitored devices 7

Using the App to personalise for self-monitoring

Main screen 8SOS number 9Memory numbers (M1 & M2) 10SOS message 10GPS 11Ring & tone 12Low battery 12Fall detection 13Auto answer 13Periodic device check 14

3Personal Security Communicator User Manual

What’s included

Handset Base Belt clip

Plug USB cableLanyard


Personal Security Communicator

Handset

Base

Red LED

Memory Buttons (Speed Dial)

Front LEDs

Green LED

ON/OFF button Blue LED

Battery/SIM card cover

Microphone

SOS Button

Speaker

Charging Contacts

Red LED

Charging Contacts

DC Power Input

USB Cable Input


Using your Personal Security Communicator

Using the memory/ speed dial numbers (M1 & M2)Your Personal Security Communicator has two preset speed dial numbers for non-emergency calls. Press either of these buttons to begin a call, hold down to cancel. The top green LED will light up during a call.

SOS functionalityActivating the SOS button will immediately start an emergency call through to up to 6 nominated numbers. It will try each contact 3 times if no answer, before moving on to the next contact. The receiver will be prompted to accept the emergency call by a voice recording. If you have chosen professional monitoring, your device will immediately dial our 24/7 call centre, and they will assist you. The top green LED will light up during the call.

Turning the device onPress and hold the ON/OFF button for 2-3 seconds, until the Blue LED starts flashing. The LED will blink quickly while searching for the network. You will hear a voice say “Device is connected”, and the LED will flash slowly.

Turning the device offPress and hold the ON/OFF button for 2-3 seconds and release, you will hear a chime, and the device will vibrate as it switches off.

Checking network connectivityWhen the device is on, press the ON/OFF button once, to hear a voice announcement.


What do the lights mean?

Will light up during a call.

Will light up when the device is on charge or when the battery is low.

Top Green LED

Top Red LED

Flashes fast when there is no network connection.

Flashes slow when connected to network.Side Blue LED

Slow flash in standby.

Flash in a circle during incoming call.

Will light steady when in a call.

Will light up when power is connected.

Front Orange LEDs

Charger Red LED

Battery performanceLow battery > When the battery is getting low, a voice announcement

will be heard from the device to charge the unit.

> The device will send automatic SMS messages through to either the monitoring centre (for those who have chosen professional monitoring), or to a nominated number (self-monitored customers).

> The voice announcement will prompt every 5 minutes for 1 hour, before the device turns off.

> Please action this prompt immediately, if you have professional monitoring, the call centre will follow procedure to contact you.

Standby timeApproximately 68 hours, depending on network.

Talk timeApproximately 3 hours.


Setup instructions for self-monitored devices

The following instructions are for Personal Security Communicator customers that have NOT opted for professional monitoring. It is extremely important that customers with professional monitoring DO NOT pair your device to a smartphone, as your device has already been paired to our monitoring system. If you are not sure which monitoring option you ordered, please check your order confirmation email, your service & rental agreement form, or call us on 1300 031 107.

Self-monitored devices need to be paired and set up through our smartphone application. First you will need to download the “Daktel - communicator” app in either the Google Play Store (Android) or the Apple App store (iPhone).


Using the App to personalise for self-monitoring

Main screen

Current device in use

Send a text to find the location of the device

Adding new devices to the app

Switch between devices in the app

Launch a call to the device

Features – click to enter the setup for each different feature

1. Add your new Personal Security Communicator mobile number into your smartphone contact list (see welcome letter/email for mobile number).

2. Put your device into “admin mode”. With the device off, press the ON/OFF button and SOS button simultaneously for 2 seconds. The device will turn on, the front LEDs will start flashing and a voice will announce the Firmware number. You will need to wait until another voice confirms the “device is connected”. If this does not happen, it may mean the network availability is low in the area, and you may need to move the device somewhere it can connect to the network.

3. In the Daktel app on your smartphone, press the “Add Device” button. Search for the contact that you previously set up in the smartphone, and select it. Click “Add” and send a “Go Conecto” message to the device. The device will read out your mobile number and you will receive a confirmation text.

The device is now paired to this smartphone. If you wish for other phones to be able to control and monitor this device, you will need to add them into the SOS numbers (Phone 2-7) or Memory numbers (M1 & M2).

Find locationThis function will launch your smartphone’s messaging system, so you can send a text code to the device. Once your text has been sent, the Personal Security Communicator will send a return text with location details (as long as the device is on, has network connectivity and has received a location).

Call deviceThis function allows you to call directly to the device, it will ask you to confirm that you wish to call the Personal Security Communicator before automatically launching a phone call. If auto answer is enabled, Personal Security Communicator will automatically pick up the call for the user.

Switch deviceIf you have multiple Personal Security Communicators, you will need to make sure that you are changing settings for the correct device. Press “switch device” to change the current Personal Security Communicator (current Personal Security Communicator displayed in top left corner).

Note: These instructions on page 8-14 only apply to customers who have chosen self-monitoring.


SOS number

SetPress PHONE 1 empty field and insert the number using the number keys. Press “Set” to launch a text command. Personal Security Communicator will respond to confirm change.

GetWhen pressing “Get”, a history of all the stored SOS numbers will appear.

1. You can add up to 8 SOS numbers (PHONE 1-8).

2. The SOS numbers will dial in 3x loop - each number will be rung 3 times, if no answer it will then proceed to try the next number.

3. The receiver will hear a voice announcement to “Press 5 to confirm” the SOS call. If “5” is not confirmed, the device will disconnect after 30 seconds and will dial the number again (up to 3 times) before proceeding to try the next contact. This applies to voicemail messages.

4. Once the receiver confirms by pressing “5”, the 2-way voice call will be opened immediately by the device.

5. Once an SOS call is triggered, all selected contacts will receive the “SOS message” via text message, along with the GPS location.

6. To make an SOS call on the device, simply press the SOS button once. You will hear the SOS tone and SOS dialling tone will begin, and the Green LED will illuminate. It can take up to 4 seconds for the device to wake and reconnect with the network.

7. To cancel an SOS call, press and hold the SOS button for 3 seconds. You will hear the cancellation tone, the dial tone will stop, and the Green LED will turn off.



Memory numbers (M1 & M2)

SOS message

SetPress empty field to insert the number, using the number keys. Press “Set” to launch a text request to the device. Personal Security Communicator will respond to confirm change.

SetPress Message 1 empty field and insert the desired SOS message using your keyboard. Mark the SOS numbers that you wish to send to and press “Set” to send text command. Personal Security Communicator will confirm.


Note: you can have up to 5 SOS messages.

GetWhen pressing “Get”, a history of all the stored memory numbers will appear.

GetWhen pressing “Get”, a history of all the stored SOS Messages will appear.


GPS

SetOnce SOS is triggered, the GPS will open automatically and will send the device location.

The location will be sent in Google map link with the date and time.

Press key to switch between enable and disable. Once it is set to enable, the GPS will be ON all the time. Please note this will reduce battery life substantially.

When Geofence is enabled, you can set up a predetermined border for the device, so it will alert you when the user leaves the area. To select the home location, press on the map to leave a pin, and then adjust the range scale to the desired amount (up to 1km). Set the phone number that you wish alerts to be sent to.

You can also set the device to auto report its GPS location. Click enable, and select the desired time period. Please note this will significantly reduce the battery life.

GetWhen pressing “Get”, you will be shown the last location of the device, the GPS status and history.



Ring & tone

Low battery

SetSelect the ring scene, ring type (8 different rings available), and device volume (up to 5).

GetWhen pressing GET, a history of the fields will be displayed.

SetYou can enable/disable the low battery voice warning, and set a number to send alerts to when the device is in low battery mode.

It is recommended to always have this enabled.

GetWhen pressing GET, a history of the low battery feature and the alert number will be shown.



Fall detection

SetEnable and disable the fall detection alarms. When activated, the device will make an audible alarm for 10 seconds, giving the user time to cancel. You can add a number to send an alert when a fall is detected. You can also adjust the sensitivity, please set at the lowest setting first to reduce the number of false activations, then adjust as necessary.

GetPressing GET will show you the history of all fall detection settings.

Auto answer

SetYou can set auto answer up for the programmed SOS and M1/M2 numbers. When these numbers call the device, it will automatically answer the call after 2 rings.

GetPressing GET will show you the history and current status of the auto answer feature.



Periodic device check

SetEnable/disable the periodic check, which allows the device to alert you that the device is working correctly. Move the marker to select frequency of reports.

SetThe device supports 7 languages, which change the language in the app and the voice announcements from the Personal Security Communicator.

GetPressing GET will show you the status and history of the periodic check feature.

GetPressing GET will show you the language status and the history.

Periodic device check


Your device is now ready for use.

If you have any further questions or concerns, please go to myhomefone.com.au or call 1300 031 107.

Personal Security Communicator

Suite 102, Level 1, 100 William Street, Woolloomooloo, NSW 2011

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Personal Security Communicator - MyHomeFone · Personal Security Communicator User Manual 5 Using your Personal Security Communicator Using the memory/ speed dial numbers (M1 & M2)