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Arthur Hill 2010 Quality Fair
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Page 1Copyright © 2010 Clamshell Beach Press (www.ClamshellBeachPress.com)
Arthur V. HillThe John & Nancy Lindahl Professor
Professor of Operations & Management ScienceCurtis L. Carlson School of Management
University of MinnesotaMinneapolis, MN 55455 USA
Phone [email protected]
February 4, 2010
Personal Operations ManagementLean Principles for Getting Good Things Done
Personal Operations ManagementLean Principles for Getting Good Things DoneLean Principles for Getting Good Things Done
Page 2Copyright © 2010 Clamshell Beach Press (www.ClamshellBeachPress.com)
Introduction
Poor personal operations
management
Poor personal operations
management
Failure (health, home, work)
Problems …• Do the wrong things• Break promises• Disappoint others• Damaged personal brand• Little success at work• Little success at home• Do not achieve my goals• Stress, worry, and guilt
Page 3Copyright © 2010 Clamshell Beach Press (www.ClamshellBeachPress.com)
Introduction
Strategic planningStrategic planning
Order promisingOrder promising
Scheduling & prioritizationScheduling & prioritization
ExecutionExecution
ReviewReview
Factory Operations Management Process
Life planningLife planning
Task & project promisingTask & project promising
Scheduling & prioritizationScheduling & prioritization
ExecutionExecution
ReviewReview
Personal Operations Management Process
Process ImprovementProcess Improvement Process ImprovementProcess Improvement
Page 4Copyright © 2010 Clamshell Beach Press (www.ClamshellBeachPress.com)
Task & project promisingStart
Valuable?Yes
Destroy it.No
Drop it into storage.Actionable?Yes
No
My job? Decline or discuss it.
Yes
No
Decline or discuss it.Capacity?Yes
No
Must be me? Delegate and date it.
Yes
No
Done
Yes> 2 minutes? Do it now.No
YesTime sensitive? Drop into my task list.
No
Drop into my calendar.
Task triage
Page 5Copyright © 2010 Clamshell Beach Press (www.ClamshellBeachPress.com)
Conclusions
Life planningLife planning
Task & project promisingTask & project promising
Scheduling & prioritizationScheduling & prioritization
ExecutionExecution
ReviewReview
Personal Operations ManagementLife purpose principlePurpose/goals/projects principleBalanced life principle
Margins principleBoundaries principleTriage principle
Calendar principleTask list/next step principleTask list prioritization principle
Simple principleVisible principleWasteless principleError-proof principleStandard principle
Task and project review principleScheduled review principle
Basic rules• The 2 second rule• The 2 minute rule• The pi rule• The next step rule• The start on-time rule.
Basic rules• The 2 second rule• The 2 minute rule• The pi rule• The next step rule• The start on-time rule.
Process improvementProcess improvement
Focus principle Lean e-mail principleLean meeting principleVisible workarea principle
Page 6Copyright © 2010 Clamshell Beach Press (www.ClamshellBeachPress.com)
Conclusions
Success (health, home, work)
Benefits of good personal operations management …
• Do the right things• Meet promises• Not disappoint others• Strong personal brand• Good success at work• Good success at home• Achieve my goals• Less stress, worry, and guilt
Professor Hill’s new book, Personal Operations Management: Lean Principles for Getting Good Things Done, should be available from Clamshell Beach Press sometime in early 2010.
