BISHOPS CLYST PARISH COUNCILEMERGENCY PLAN

Adopted at full Council meeting on 11th February 2019

CONTENTS

3 Introduction3 Aim3 Observations3 Initial Actions4 Specific responsibilities5 Evacuation assembly points5 Activation procedure and escalation6 Incident Handling7 Devon County Council Emergency Plan Structure7 Vulnerable groups7 Vulnerable individuals8 Temporary shelters 8 Risks9 Flood areas10 Health and safety10 Finances11 Recovery12 Emergency numbers13 Useful numbers14 Village resources/numbers15 Map16 Clyst St Mary Community Flood Plan

1. IntroductionAll major emergencies will be dealt with by the emergency services, local authorities, utilities and voluntary agencies in a combined response. This Emergency Plan is not intended to be a substitute for these services and, in an emergency situation arising, the first action should always be to contact the emergency services by dialing 999. The purpose of the plan is to cater for extreme circumstances (for example heavy snowfall) that might prevent the emergency services from reaching the scene immediately. In such cases the initial response may rely entirely on Bishops Clyst residents; this plan describes how such an initial response will be coordinated.

2. AimDue to the unknown nature of emergencies, the emergency services, local authorities and Councils may be overwhelmed resulting in a delayed response. The aim of this plan is to increase resilience within the local community to flooding and other possible emergencies through developing a robust, pro-active and co-ordinated approach that compliments the plans of responding agencies. It is designed to help the Parish to consider the immediate actions required during and in the immediate aftermath of an emergency in order to mitigate negative impacts on the community in the interim period before further assistance arrives.

3. Objectives Identify the risks most likely to impact the community Identify relevant steps to mitigate and respond to emergency situations Identify vulnerable locations and residents in the community Provide key contact details for the Emergency Services Document resources available for use in an emergency

4. Initial Actions – Community Emergency Response TeamIf an emergency arises and it is not possible to contact the emergency services straight away (or if their response may be delayed), the Bishops Clyst Emergency Plan should be initiated as follows by the Emergency Co-ordinator. Each response member must reside in Clyst St Mary or Sowton and have good local knowledge.• Provide assurance to the vulnerable in the community• Communicate with the community and relevant agencies in times of emergency• Maintain confidentiality where necessary3• Keep a ‘grab bag’ containing the plan, appropriate clothing and equipment

In addition to the above listed, the role of the CERT Co-ordinator is to, Activate the CEP Report annually to the Community detailing if the plan has been activated and

highlighting any changes to the CERT members Act as the main focal point for District and County Council and the emergency services,

to ensure two-way communication is maintained Ensure that the appropriate authorities and individuals are notified

Communicate important messages to the community Delegate specific roles to others within the CERT and wider community Activate resources as require

Role Name/Area of responsibility Contact detailsCo-ordinator Ray Steer-Kemp – Clyst St Mary

village.01392 877457/07599119233

Deputy Gaeron Kayley – Winslade Park 01392 969100/07949314868

Team member Chris Scanes – Clyst St Mary village.

01392 876109; 07973 740340

Team member Mike Howe – Winslade Park. 07961 438751

Team member Mike Fernbank – Sowton. 07909 885954

Team member Ted Tommans-Porter – Cat & Fiddle and Oil Mill Lane.

01392 873039

5. Specific ResponsibilitiesThe Parish Council have delegated a number of internal tasks to ensure that all members of BCEP/CERT are engaged in the planning and response processes.

Area of Responsibility Responsible PersonProvide Parish authority and decisions for actions and be a focal point for all reports

Ray Steer-Kemp/Gaeron Kayley

Run the Incident Control point Emma Gibbons/available team member

Direct operations, coordinate acquisition andprovision of resources

Ray Steer- Kemp/Gaeron Kayley/Chris Scanes

Assess on site resource requirements andprovide feedback to Incident Control Point

Emma Gibbons/available team member

Emergency Services Liaison Emma Gibbons/available team member

Health and Safety (during an incident) Emma Gibbons/available team member

6. Evacuation Assembly Points

Primary Assembly Point - All villagers who are willing to help in the emergency should gather at the Primary Assembly Points:

Clyst St Mary Village Hall, Clyst St Mary, Clyst St Mary Primary School, Cat & Fiddle Pub.Sowton Village Hall, Sowton

or, if the Village Halls or School are inaccessible, they should gather at:Clyst St Mary Church; Sowton Church

The aim of the EAP is to provide a facility for the public to use as a short-term refuge. The EAP will be activated if the Persons Responsible decides that it is necessary to evacuate residents to a place of safety. Later in an emergency where people are required to leave their homes Devon County Council may set up a Rest Centre to provide temporary shelter. The Rest Centre will have facilities for sleeping, hot food/drinks and information.

7. Activation Procedures and EscalationA guideline activation procedure is shown below showing details of the procedure that should be followed following an emergency or serious incident. This plan will be activated when an emergency has occurred and when it is clear that normal response times of the emergency services is expected to be of extended duration. No person should put themselves at risk to fulfil these tasks.

Emergency Action Check ListAction1. Dial 999 and ensure the emergency services are aware of the emergency and follow any

advice given.2. Contact and inform your District Council. 01395 516854

3. Begin recording details on the Log Sheet (attached)including:

• Any decisions you have made and why. • Actions taken. • Who you spoke to and what you said (Including contact numbers) • Any information received.

4. Contact other members of the Community Response Team and members of the community that need to be alerted;

• The Parish Council/Clerk. • Households affected. • Volunteers and key holders – 07432 761833

5. If necessary, call a community meeting but ensure the venue is safe and people can get there safely.

6. Make sure you take notes and record actions from the meeting. If a decision is reached to activate an Emergency Plan remember to follow the appropriate check sheet.

8. Incident handlingDuring the emergency, anyone involved in coordinating a response should keep a log of all requests for assistance and action taken. See the form below. A supply of suitable forms is held by the Emergency Coordinator.

Date Incident Action taken Outcome

9. Devon County Council Emergency Planning StructureDevon County Council, East Devon District Council and the Emergency Services have an emergency response structure. The structure is as follows:-

Devon County Council Emergency Services; Environment AgencyEmergency Planning Service Primary Care Trusts, Voluntary Agencies

District Council response Liaise and respond as required

and Emergency Planning Services

Bishops Clyst Parish CouncilEmergency Planning Group

10. Vulnerable GroupsIf appropriate (for example, if the emergency occurs during the day in term time), the assembled villagers will make contact with the following vulnerable groups:

Clyst St Mary Primary SchoolCat & Fiddle Retirement VillageStill Waters, Frog Lane

11. Vulnerable individualsIf appropriate, and using local knowledge, the assembled villagers will make contact with vulnerable individuals in the village (for example the disabled, elderly, housebound and parents with young children). Vulnerable areas to consider are Cat & Fiddle Retirement Village with many elderly and disabled residents. Lists cannot be made public but should an incident occur it would be recommended that any anyone with any knowledge of vulnerable people please advise either the emergency services or a member of this group.

12. Temporary SheltersIn the event of there being persons (including casualties) requiring temporary shelter, one or more of the following buildings will be made available:

Clyst St Mary and Sowton Village HallsClyst St Mary Church and Sowton ChurchClyst St Mary Primary SchoolHalf Moon PubCat & Fiddle Pub

13. RisksIncident RisksFlooding Water levels for the Rivers Clyst, Culm and their tributaries can be viewed online at:

http://apps.environmentagency.gov.uk/flood/34681.aspx?area=113WAFTW07 Or dial 0345 988 1188, option 1, quick dial 04214

Water levels on the River Clyst (only) can be viewed online at: http://apps.environmentagency.gov.uk/flood/34681.aspx?area=113FWF2G7A Or dial, 0345 988 1188, option 1, quick dial 162193

Heavy snow Occasional heavy snowfall may cause a disruption of traffic movement through the Parish and be the cause of minor and / or major vehicle accidents. It could also cause physical injury to pedestrians on foot.In addition to this, there will be a larger impact on the more isolated areas of Clyst St Mary which would be cut off from local services. Care provider agencies operating in Clyst St Mary have their own contingency plans to get their staff to those for whom they care.

Severe Weather

Strong and destructive winds may cause damage to buildings, loss of electricity and fallen trees blocking roads or the River Clyst (potential flood consequence), risk of death or injury may result. Falling trees also pose a threat to both vehicles and pedestrians. Direct impact to households may include loss of power and structural exterior damage. Overhead power lines throughout Bishops Clyst are extremely vulnerable to strong weather and damage to these lines of communications and to private property are likely to occur.

Drought A likely impact might be potential major disruption involving restrictions/ introduction of standpipes.

Electrical Failure/Gas explosion

The loss of electricity or water to homes could result in the requirement to provide shelter and facilities to those affected, particularly during inclement weather.

Major road traffic incident

An event on the A3052, A376 or M5 resulting in the need to provide immediate shelter for casualties and survivors.

Disease/pandemic

The community should be prepared to react to the outbreak of a pandemic disease. Any response will be under the guidance of the Local Health Authority.

Enfield Farm

Gas explosion and adjacent gas main supply pipe.

Aviation incident

Training aircraft crash; fuel leak; plane crash by aircraft taking off or landing at Exeter Airport.

Gas main South West of England gas mains run through Oil Mill Lane.

Road closures

Road closures in Sowton village.

Terrorism An incident, possibly related to terrorism, violence or armed criminality, could require an area of Clyst St Mary to be evacuated and the evacuees requiring shelter.

Unexploded device

This would require the immediate area to be evacuated and those evacuees requiring shelter.

14. Flood risk areas

Area no. Name

Identification of possible cause of flooding Direction of flooding

1. Old Bridge to Half Moon Pub

a) River / Mill Leat Rising water from breached river banks and flood plain

b) Rainfall Downhill from village

2. Frog Lane a) River / Mill Leat i) Mill Leat breached at week point – flow down Frog Lane towards village centre.

ii) Mill Leat banks breached

iii) Rising water from breached river banks and flood plain

b) Rainfall Downhill from village centre and downhill from Bishops Court Lane.

3. Shop to Half Moon Pub (will impact on above areas)

a) Rainfall and blocked drains

b) River

Downhill from roundabout and village

4. Lower Winslade Park

a) Drainage ditch overflows

Rising flood water.

5. Sowton Barton Cottages

Rainfall Rising flood water.

Area no. Name

Identification of possible cause of flooding Direction of flooding

6. Grindle Brook Rainfall Rising flood water.

The major risk to the community comes from flooding as indicated in the table above. In recognition of this risk there exists a Clyst St Mary Flood Action Group under the Chairmanship of Lee Davidson – 07710 288914. This group under the auspices of the Bishops Clyst Parish Council produced a Community Flood Plan in 2011 which was updated in 2018.

Emergencies in the form of flooding will follow the procedures set out in this plan – attached at Appendix 1.

15. Health and SafetyConsideration must be given to the health and safety of all those involved in an emergency –including people that are being helped as well as those people that are helping. Safety Officers: The provision of safety officers to remain vigilant and to ensure safe accessand egress in an out of any building providing shelter; Dangerous Materials: Lock away anything within the building that may be dangerous such as cleaning fluids, tools etc; Spills and Trip Hazards: Clear up any spills immediately, to prevent falls and place a warning sign at the site of the spill. Ensure that any trip hazards are clearly visible and that trip signs are erected; reporting: Ask people take responsibility for themselves and the reporting of anything hazardous; Activities: Ensure careful lifting and handling of equipment in line with the HSE5; Signs: Erect signage to direct people to facilities e.g. toilets; Registration: Registration of anyone using a EAP/Parish Shelter including those that are helping; Vulnerable people: Particularly take care of the young, unaccompanied children, vulnerable and frail or disabled, or sensory impaired parishioners. Ensure there is always one than one person overseeing their care; Information: the provision of information will ensure that people become less stressed; Allergies: Consideration of allergies; Smoking: No smoking on the premises; Cleanliness: Ensure as far as possible that public health issues are considered e.g. cleaning of toilet facilities and food handling; Log: keep a log of events and actions; Risk assessments: risk assessments will be carried in all premises and on all equipment used at regular intervals throughout an incident to ensure the safety of everyone involved.

16. FinancesDuring an emergency, Local Authority Financial Services invoke special financial arrangements. Before spending money in response to an emergency, Bishops Clyst Parish Council must seek authority from its District Council. Where saving life is involved the District Council is unlikely to prohibit spending. However, it is essential throughout the course of the emergency the BEPG and its volunteers keep an accurate record of anything that they spend. There is no specific emergency fund in the reserves account. The Finance Chairman, Responsible Financial Officer and Chairman will pull emergency monies from general reserves following their authorisation.

17. RecoveryOnce the immediate emergency is closed, the BCEPG will initial the following procedures

Stand Down Procedure Confirm with the emergency services that the emergency is closed; If the Parish Shelter has been activated, authorise the closing of the Shelter and the

return home of evacuees; Stand down Shelter staff; Arrange for return of any equipment / resources; Carry out debrief on incident

The recovery phase is the process of restoring and rebuilding the community in the aftermath of an incident. Depending on the scale of the emergency this could range from a short debrief, to a prolonged period of reconstruction and ongoing support to those affected by the emergency. After an emergency event Devon County Council, who will engage key community members when and where appropriate, will facilitate the recovery process along with partner organisations. BCPC will base their recovery actions on guidance from key agencies. In general the following five key aspects will be covered:-

1. Rebuilding the community2. Managing the financial implications3. Managing resources4. Responding to community welfare needs5. Developing strategic issues

18. Emergency Numbers

Emergency Services 999

None Emergency Services 101

HM Coastguard Emergency 999 - Infoline: 0870 600 6505

East Devon DistrictHome SafeguardEmergency PlanningEmergency Planner

01395 51655101395 51752801395 51685401395 517528

EDDC Environmental Health 01395 517457Devon County Council General EnquiriesDCC Emergency Planning Service

0845 155102001392 382680

Environment Agency FloodlineFlood Incident Line/Flooding EventsEnvironment Agency - General Enquiries

0345 98811880800 80 70 6008708 506506

Met OfficeMeteorological Forecasting

0870 900010009014 722054

South West Water Non-domestic water leaks 0344 3462020

Western Power DistributionSilent

0845 60129890800 365900 Power cuts

BT Telecommunications 01525 290647 0800 800150

Wales and West Gas Leaks 0800 111 999

Royal Devon and Exeter NHS Foundation Trust 01392 41611

Devon Primary Care Trust 01392 205205 0845 140 5005

NHS Direct Advice 0845 4647

Royal Devon and Exeter Hospital 01392 411611

RAC Breakdown Vehicle RecoveryAA Roadwatch from mobile

0800 828 2820906 844 or 84322 from mobile

Clyst St Mary pumping station 0344 3462020

19. Useful numbers

Clyst St Mary Village HallSowton Village Hall

01392 873402/87430601392 367956

East Devon District Council – out of hours – Home Safeguard

01395 51752801395 516854

DCC Emergency Planning service 01392 382680

EDDC Emergency planner 01395 517528

Devon County Council 0845 1551020

Environment Agency Floodline 0345 9881188/Flood Incident Line 0800 8070 60

Environment Agency 0870 506506

Met Office 0370 9000100

Met Office weathercall 09014 722054

EDDC Environmental Health 01395 517457

South West Water 0344 3462020

Western Power Distribution 0845 6012989

BT 01525 2906470800 800150

Wales & West 0800 111 999

Royal Devon & Exeter NHS 01392 411611

Devon Primary Care Trust 01392 205205

NHS Direct 0845 4647

RAC Breakdown 0800 828 282

AA Road watch 0906 884 322

Village Hall keyboards 07432 761833/01395 01392 874305

South West Water pump house 0344 3462020

Bishops Clyst Parish Council 01392 874405/07432 761833

20. Village Resources/numbers

Bishops Clyst Parish Council hold a list of those who have kindly volunteered their services. These names and numbers are to be kept private and are for office use only. We have a number of volunteers who have offered their services in a number of ways such as:-

Providing off road vehicles Use of cars Offering accommodation Meal preparation and providing hot drinks Use of specialist equipment

21. Map of the village

Appendix 1 – Clyst St Mary Community Flood Plan

Clyst St Mary Community Flood Plan

Adopted 14 November 2011

Coordinator Name: Lee Davidson

Coordinator contact telephone number: 07710 288914

Deputy Coordinator: Ray Steer-Kemp

Deputy Coordinator contact telephone number: 01392 877457 07599 119233

Flood line quick dial number: 0845 988 1188 – OPTION 1 - QUICKDIAL 162078

Registered Flood warning area: River Clyst at Clyst St Mary

Contents

Sections

1 Trigger points Table of actions

2 Locations at risk of flooding Identification / maps

3 Properties and Wardens Telephone numbers / Wardens / resources

4 Flood prevention and local contacts Possible preventative measures & locations

5 After a flood Post event actions

6 Appendix Area information and maps/ Personal Flood Plan

Version

Version Date Author Change Description

1 Sept 2010 Jackie Grainger Created document.

2 Jan 2011 Rob Hatton Comments incorporated in plan

3 Feb 2011 Mike Norman Final Draft – 1st Edition

4 July 2018 Ray Steer-Kemp First Update

1 Action to be taken at Trigger Points

2 Locations at risk of flooding

The plan covers the properties liable to flooding from the River Clyst and flash floods from the high ground to the east of Frog Lane, as shown on the plan at Appendix A.

Area number

Area Name Identification of possible cause of

flooding

Direction of flooding

1. Old Bridge to Half Moon Pub

a) River / Mill Leat Rising water from breached river banks and flood plain

b) Rainfall Downhill from village

2. Frog Lane a) River / Mill Leat i) Mill Leat breached at week point – flow down Frog Lane towards village centre.

ii) Mill Leat banks breached

iii) Rising water from breached river banks and flood plain

b) Rainfall Downhill from village centre and downhill from Bishops Court Lane.

Area number

Area Name Identification of possible cause of

flooding

Direction of flooding

3.

4.

Shop to Half Moon Pub (will impact on above areas)

Lower section of Winslade Park Ave.

a) Rainfall and blocked drains

b) River

a) Rainfall

b) Grindle Brook

Downhill from roundabout and village

Downhill from Winslade Park Avenue and overflowing brook.

Map showing Clyst St Mary: Frog Lane, Bishops Court Lane, Winslade Park

1

2

3

5

3 List of Wardens and assigned properties within the identified flood risk areas

Area number

Area Name Properties Warden & contact number

1. Old Bridge to Half Moon Pub

Half Moon Inn

1 Glenfield Cottages

2 Glenfield Cottages

Glenfield House

Glenfield View

Riverside Cottage

Commings Marsh

1 Forge Cottages

2 Forge Cottages

3 Forge Cottages

4 Forge Cottages

Graham – 01392.879888

Graham – 01392.879888

Graham – 01392.879888

Graham – 01392.879888

Christine – 01392.875683

Christine – 01392.875683

Christine – 01392.875683

Christine – 01392.875683

Christine – 01392.875683

Christine – 01392.875683

2. Frog Lane Newhouse Farm Annex

Newhouse Farmhouse

The Willows

1 – 3 Brockwells Court

Brockwells Farm

Pippins

Denver

Millstream Cottage

Mill House

Mill Cottage

David – 01392.873492

David – 01392.873492

David – 01392.873492

David – 01392.873492

David – 01392.873492

David – 01392.873492

David – 01392.873492

Chris – 01392 876109Chris – 01392 876109Chris – 01392 876109Chris – 01392 876109Chris – 01392 876109

Area number

Area Name Properties Warden & contact number

35 Frog Lane

Wildwood

31 - 33 Frog Lane

Clyst Meadows

Still Waters

Clyst Haze

Sideways

Little Nova

1 - 8 Tugela Terrace

1 – 4 Clearwater Court

Chris – 01392 876109

Ray – 01392 877457Ray – 01392 877457Ray – 01392 877457Ray – 01392 877457Ray – 01392 877457

Ray - 01392.877457

Ray – 01392 877457

3. Shop to Half Moon Pub (will impact on above areas)

The Castle

Millstream Lodge

Russets Court

All in Longmeadow

Flat 1 Longmeadow

Flat 2 Longmeadow

Wellhouse

Lamoric

1 – 4 Bridge House

Christine – 01392.875683

Christine – 01392.875683

Christine – 01392.875683

Graham – 01392 879888

Graham – 01392 879888

Graham – 01392 879888

Graham – 01392 879888

Graham – 01392 879888

Graham – 01392 879888

Area number

Area Name Properties Warden & contact number

The Coordinator and Wardens have been issued with full details of all residents in the properties listed above, together with a list of vulnerable people who may require extra assistance. That information is not included in this plan.

4 Flood prevention and useful contacts

Possible flood preventions in the identified areas and problems if flooding occurred

Area number

Area Name Action Plan for Flooded areas and identification of problems

All areas Pre- Flood

Annual check to be made to the drainage system and report to Highways and SWW

Annual check on Flood Defences and report to Environment Agency

Annual meeting with wardens to review plan and check contact details and property lists

Annual check of external contact details

(all the above to be organised by coordinator)

Wardens to visit new residents to explain arrangements and give out personal flood plan template and information leaflet

Area number

Area Name Action Plan for Flooded areas and identification of problems

During Flood

Arrange for road closure/diversion signs to be erected by Highways

Advise Police of any vulnerable people who may require evacuation

In the event of power failure, request emergency back-up from South West Water for surface water pumping station

Notify Devon County of the need to evacuate

Annual Reviews

Send reminders to all those residents within the flood risk area about arrangements and the need for them to review their own Personal Flood Plan

Important telephone numbers for your information

Agencies/local farmers / business agreed to help

Devon County Council

Highways – 0845 155 1004

East Devon District Council

First - 01395.516551 (there is an out of hours connection)

In Case of an Emergency – Pam Harvey, Civil Contingencies Manager – 01935.462303 07734568967 07797797037

S.W.W. 0344 3462020

Environmental Agency

Floodline 0345 988 1188

Incident hotline 0800 807060

Police 999

Fire 999

Village Hall key holders

Rob Hatton 01392 874305

Karen Hurst 01392 873402

Farmers Broom – details yet to be obtained

Westpoint 01392 446000

Mike Jones (caretaker living on site) 07884 044814

Tony Welham (Works foreman) 07759 890309

Mervyn Hosking (Chief Executive)  07769 682848

Local Flood Wardens See page 5/6 & 14

The National Flood Forum 01299.403055

Admin/Fax: 01299.403101

E-mail: info@floodforum.org.uk

Website: www.floodforum.org.uk

Gas Emergency Number 0800 111 999

Useful Tips in the Event of a Leak

Turn off gas at meter

Open all doors and windows

Put out any naked flames

Do not smoke

Do not switch on or off any electric

Power Cut 0800 032 0311

Local Radio Stations Radio Devon 95.8 – 103.4 FM

Heart 96.4 – 97/103 FM

Exeter FM – 107.3

5 After a flood – future planning, details of what can be learnt in each area

The Coordinator will convene a meeting of all Wardens within one month of any flood incident to identify improvements to procedures and practices and lessons learnt. This could include representatives from the Environment Agency, Devon County Council and others depending on the severity of the event.

Residents should be invited to discuss any proposals they have for individual property flood protection.

6 Appendices

Page 9 Map identifying areas prone to floodingPage 10 Maps detailing water pipe systems of Clyst St MaryPage 11/12 Personal Flood PlanPage 13 Wardens contact details

Personal Flood Plan

What to do if flooding is expected Watch water levels and stay tuned to the local radio or TV. You can also get updates by

phoning the Floodline on 0345 988 1188 Alert your neighbours, particularly the elderly Move food, valuables, pets, livestock other items to safety Put sandbags or flood boards in place Prepare to turn off gas and electricity Be prepared to evacuate your home Protect yourself, your family and others that need your help Try to keep calm, and to reassure others, especially children Co-operate with emergency services and local authorities Prepare for evacuation

What to do after a flood – consider first Do not enter your house until all floodwater has been removed. Devon and Somerset Fire

and Rescue Service may be able to help you with pumping floodwater out of your house. Remember others may also need this help so you may have to wait your turn.

If nearby traffic is causing further flooding to your property contact the Police. Alternatively, if flooding is being caused by a public sewer contact the water company.

Always wear rubber gloves to move objects or clean surfaces that have been in contact with the floodwater, as the water will have been contaminated with sewage and other pollution.

Don't dispose of damaged goods until your insurers have had a chance to inspect them Get a qualified plumber and electrician to reconnect appliances. Look in the Yellow

Pages or on www.yell.com under 'flood damage'. Don't use electrical equipment that has been exposed to flood water until checked by a

qualified electrician. Avoid young children playing directly on timber floorboards or damaged tiled floors

until the floors have been fully repaired, as injury could arise due to sharp edges of tiles or raised nails in the floorboards.

Do not let young children play on affected areas until they have been cleaned down and restored to their normal condition. Children should always wash their hands after playing outdoors, especially before eating or preparing food.

Regularly vacuum up any loose material and dust. Contact your doctor if you become ill. You may have swallowed contaminated

floodwater. We can help the elderly and vulnerable return to their homes.

Cleaning up

Ventilate your house after flooding - less damp is less damage. Put on protective clothing before starting any clean-up. Remove all soft furnishings and fittings that are damaged beyond repair. Remove dirty water and silt from the property including the space under the ground floor

if you have wooden floors. This space may need pumping out. Wash down all hard surfaces with hot soapy water and a domestic disinfectant

(following manufacturer's directions as to concentrations) to wash over all hard surfaces after cleaning.

Clothing, bedding and other soft/fabric articles including children's toys etc should be laundered at the highest temperature as indicated on manufacturer's instructions. If this is less than 82 degrees centigrade the articles may still contain bacteria.

Other soft furnishings that have been contaminated and cannot be put in a washing machine on a hot wash (as above) will have to be professionally cleaned or if this is not possible may have to be disposed of.

Contact our Environmental Protection Team for any advice on clearing up if you have any doubts about it.

Seek professional advice (structural engineer) if your property is damaged.

Food preparation and storage

Don't eat any food that has been covered by or come into contact with sewage or floodwater.

Wash your hands before and after preparing food. Ensure all surfaces that food will come into contact with are sound and disinfected. If

work tops and other areas show signs of damage, avoid food contact with these areas. Particularly make sure that the shelves including those in your refrigerator where food is stored are cleaned and disinfected.

Food preparation surfaces should be wiped down using hot tap water containing washing-up-liquid, and dishes and other utensils should also be washed in hot tap water containing washing-up-liquid. You could also use food safe disinfectant to sanitise the surfaces, dishes and other utensils.

All crockery, pots and pans should be thoroughly washed and rinsed with hot soapy water before using. If any of these are badly chipped or damaged do not use. You could use a food safe disinfectant to sanitise them after cleaning.

Frozen food that has been at ambient temperature for a few hours should be discarded in an appropriate manner. Check with insurers before disposal.

Don't eat garden or allotment vegetables that have been covered by sewerage or floodwater.

Don't be tempted to try and salvage damaged food -- including tins as they may be contaminated with sewage and chemicals left from the floodwater.

Insurance Check your insurance policy and contact your insurance company immediately. The majority of household policies provide insurance cover for flooding. If you are a

tenant and have taken out contents insurance, household contents, fixtures and fittings should be covered; it is normally the responsibility of your landlord to provide building insurance.

If you are uninsured you will most likely be responsible for covering all costs of flood damage. Remember to keep records of flood damage (photos etc).

Things for you to Consider

Sandbags – check with East Devon District Council for supplies Familiarise yourself with where to obtain sandbags Home flood emergency bag containing suggested contents as below

A wind up radio a wind-up torch First aid kit A copy of your contact list Bottled water Mobile phone and charger Warm clothing Essential medication and personal items (glasses) Baby food, nappies Wallet, purse and bank cards Pet carrier, collar and lead (take pets with you) Know how to turn off your gas, water and electricity. Even if you listen to other stations, know how to tune into your local radio station for

public information in an emergency. Check your insurance cover is up to date.

Wardens Contact Details

Lee Davidson - 07710 288914 Ray Steer-Kemp – 01392 877457 Graham Hurcombe – 01392.879888 Chris Scanes – 01392.876109 Jackie Grainger – 01392.879177 David Pritchard – 01392.873492