TLC Online – A Case Study

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Renee HarnessManaging PartnerThird Eye Leadership

Donna Hirsch2VP Organizational DevelopmentTrustmark Companies

Agenda

Trustmark Companies

Trustmark provides valuable employee benefits, expert administrative services, and integrated health promotion and fitness management solutions designed to protect people from the financial impact of illness or injury, improve health, and ease navigation of the healthcare system. Voluntary Benefit Solutions - flexible, service-driven organization

committed to providing payroll-deducted benefits, including life, disability, accident and critical illness coverage.

CoreSource - benefit administration and health management services to self-funded employers, state high-risk pools, public retiree plans & others.

Employer Medical - flexible employee benefits backed by true, personal service to small and midsize employers.

HealthFitness - award-winning provider of integrated health promotion and fitness management solutions.

Health Contact Partners - URAC-accredited health call center specializing in personalized health information and support.

Trustmark Companies

97 years in business

2,900 full-time & 3,300 part-time employees

More than 25 offices (5+ ees) nationwide

More than 2 million policies in force

300+ Health & Fitness Management Clients

$1.7 billion in total assets

Rated A- (Strong) by Fitch Ratings and A- (Excellent) by A.M. Best

Third Eye Leadership

Created by Master Facilitators Jo Bell & Renee Harness

Focus on Long-Term Implementation and Change through LPI, Coaching & Workshop Experiences

Co-Authors: The Leadership Challenge LPI Action Cards & The Leadership Challenge Values Cards Facilitator Guides

Development of TLC eLearning

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Development of eLearning

The Leadership Challenge eLearning Product

7 Modules Orienteering Model The Way Inspire a Shared Vision Challenge The Process Enable Others to Act Encourage The Heart Committing

Printable Worksheets Additional Resources

Trustmark Case Study

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History of TLC at Trustmark

Strategic Implementation of TLC

Strategic Implementation of TLC

Trustmark’s eLearning Implementation Plan

Audience: supervisor Requirements:

Participant’s manager must have completed TLC workshop Manager agrees to participation

Process: Receives invitation detailing expectations Completes all modules in 3 weeks Completes an evaluation Attends one hour webinar debriefing elearning Completes a development plan Discusses development plan with manager Submits copy of development plan to HR for follow-up

Trustmark’s eLearning Implementation Plan

Trustmark’s eLearning Webinar Objectives

Trustmark Development Plan

Part 1 – Your Learning Most successful practice Develop practice Business challenge

Part 2 – ?’s for Manager Part 3 –Development Plan

Business challenge Practice to focus on

Why What Help from manager

Pilot Results - Overall

To what extent did your knowledge increase?

Rate the Quality of the Components

What is the Value to Your Job?

Duration of the Session

Revised Trustmark Implementation

Receives invitation detailing expectations Receives information on how to obtain a copy of the

book Receives list of other participants to create learning

community Completes modules all modules within three weeks Attends one hour webinar Completes a development plan Completes an evaluation Discusses development plan with manager Submits copy of development plan to HR for follow-up

eLearning Product ImplementationOptions

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The eLearning Package

Potential eLearning Utilization Options

Introduce The Leadership Challenge® to your organization

Pre-Work for The Leadership Challenge Workshop®

Pairing The Leadership Challenge Workshop® for Senior Leaders, with eLearning for Individual Contributors and/or Supervisors

Pairing eLearning with the Leadership Practices Inventory®

Your Scenarios?

The Details

Q&A

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