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Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
The Emotional
Competence Framework
Personal Competence
Social Competence
Personal Competence
Social Competence
Determines how we
manage ourselvesDetermines how we handle relationships
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Personal Competence
Social Competence
Knowing one’s internal states, preferences, resources & intuitions
Managing one’s internal states, impulses & resources
Emotional tendencies that guide or facilitate reaching goals
Self-Awareness
Self-Regulation
Motivation
Personal Competence
Self-Awareness
Self-Regulation
Motivation
Emotional AwarenessAccurate Self-Assessment
Self-Confidence
Achievement DriveCommitment
InitiativeOptimism
Self-ControlTrustworthiness
ConscientiousnessAdaptabilityInnovation
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Self-Awareness
Knowing one’s internal states, preferences, resources & intuitions
Personal Competence
Self-Awareness
Emotional AwarenessAccurate Self-Assessment
Self-Confidence
Recognizi
ng one’
s em
otions
& thei
r effe
cts
Personal Competence
Self-Awareness
Emotional AwarenessAccurate Self-Assessment
Self-Confidence
Knowing o
ne’s
stre
ngths
& lim
its
Personal Competence
Self-Awareness
Emotional AwarenessAccurate Self-Assessment
Self-Confidence
A stro
ng sen
se o
f one’
s se
lf-worth
& c
apab
ilitie
s
Emotional Awareness:Recognizing one’s emotions & their effectsKnow which emotions you feel & whyRealize links between feelings & what you think, do & sayRecognize how your feelings affect your performanceHave a guiding awareness of your values & goals
Accurate Self-Assessment:Knowing one’s inner resources, abilities & limitsAware of your strengths & weaknessesReflective, learning from experienceOpen to candid feedback, new perspectives, continuous learning, & self-developmentAble to show a sense of humor & perspective about themselves
Self-Confidence: a strong sense of one’s self-worth & capabilitiesPresent yourself with self assurance; have “presence”Voice views that are unpopular & go out on a limb for what is rightAre decisive, able to make sound decisions despite uncertainties & pressure
Knowing one’s internal states, preferences, resources & intuitions
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Self-Regulation
Managing one’s internal states, impulses & resources
Personal Competence
Self-Regulation
Self-ControlTrustworthiness
ConscientiousnessAdaptabilityInnovation
Keeping disruptive
emotions & impulses
in check
Personal Competence
Self-Regulation
Self-ControlTrustworthiness
ConscientiousnessAdaptabilityInnovation
Maintaining
standards
of honesty & integrity
Personal Competence
Self-Regulation
Self-ControlTrustworthiness
ConscientiousnessAdaptabilityInnovation
Taking responsibility
for personal
performance
Personal Competence
Self-Regulation
Self-ControlTrustworthiness
ConscientiousnessAdaptabilityInnovation
Flexibility in
handling
change
Personal Competence
Self-Regulation
Self-ControlTrustworthiness
ConscientiousnessAdaptabilityInnovation
Being comfortable
with novel id
eas,
approaches &
new
informatio
n
Self-Control:Managing disruptive emotions & impulses effectivelyManaging impulsive feelings & distressing emotions wellStay composed, positive & unflappable even in trying momentsThink clearly & stay focused under pressure
Trustworthiness: Displaying honesty & integrityAct ethically & are above reproachBuild trust through their reliability & authenticityAdmit their own mistakes & confront unethical actions in othersTake touch, principled stands even if they are unpopular
Managing one’s internal states, impulses & resources
Conscientiousness:Maintaining integrity & taking responsibility for personal performanceMeet commitments & keep promisesHold themselves accountable for meeting their objectivesAre organized & careful in their work
Adaptability:Flexibility in handling change & challengesSmoothly handle multiple demands, shifting priorities & rapid changeAdapt their responses & tactics to fit fluid circumstancesAre flexible in how they see events
Innovation: Being open to novel ideas, approaches & new informationSee out fresh ideas from a wide variety of sourcesEntertain original solutions to problemsGenerate new ideasTake fresh perspectives & risks in their thinking
Managing one’s internal states, impulses & resources
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Motivation
Emotional tendencies that guide or facilitate reaching goals
Personal Competence
Motivation
Achievement DriveCommitment
InitiativeOptimism
Striving to improve or m
eet
a standard of excellence
Personal Competence
Motivation
Achievement DriveCommitment
InitiativeOptimism
Aligning w
ith the goals of
the group or organization
Personal Competence
Motivation
Achievement DriveCommitment
InitiativeOptimism
Readiness to act on
opportunities
Personal Competence
Motivation
Achievement DriveCommitment
InitiativeOptimism
Persistence in pursuing goals
despite obstacles & setbacks
Achievement Drive:Striving to improve or meet a standard of excellenceResults-oriented with a high drive to meet objectives & standardsSet challenging goals & take calculated risksPursue information to reduce uncertainty & find ways to do betterLearn how to improve their performance
Commitment: Aligning with the goals of a group or organizationReadily make sacrifices to meet a larger organizational goalFind a sense of purpose in the larger missionUse the group’s core values in making decisions & clarifying choicesActively seek out opportunities to fulfill the group’s mission
Emotional tendencies that guide or facilitate reaching goals
Initiative:Mobilized to seize opportunitiesReady to seize opportunitiesPursue goals beyond what’s required or expected of themCut through red tape & bend the rules when necessary to get the job doneMobilize others through unusual, enterprising efforts
Optimism: Takes setbacks & obstacles in stridePersist in seeking goals despite obstacles & setbacksOperate from hope of success rather than fear of failureSee setbacks as due to manageable circumstance rather than a personal flaw
Emotional tendencies that guide or facilitate reaching goals
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Empathy
Social Skills
Personal Competence
Social Competence
Empathy
Social Skills
Awareness of others’ feelings,needs, & concerns
Adeptness at inducingdesirable responses
in others
Social Competence
Empathy
Social Skills
Understanding OthersDeveloping OthersService Orientation
Leveraging DiversityPolitical Awareness
InfluenceCommunication
Conflict ManagementLeadership
Change CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Empathy
Awareness of others’ feelings,needs, & concerns
Social Competence
Empathy
Understanding OthersDeveloping OthersService Orientation
Leveraging DiversityPolitical Awareness
Sensing others’ feelings & perspectives &
taking an active interest in their concerns
Social Competence
Empathy
Understanding OthersDeveloping OthersService Orientation
Leveraging DiversityPolitical Awareness
Sensing others’ development needs &
bolstering their abilities
Social Competence
Empathy
Understanding OthersDeveloping OthersService Orientation
Leveraging DiversityPolitical Awareness
Anticipating, recognizing & meeting
customers’ needs
Social Competence
Empathy
Understanding OthersDeveloping OthersService Orientation
Leveraging DiversityPolitical Awareness
Cultivating opportunities through
different kinds of people
Social Competence
Empathy
Understanding OthersDeveloping OthersService Orientation
Leveraging DiversityPolitical Awareness
Reading a group’s emotional currents &
power relationships
Understanding Others:Sensing others’ feelings & perspectives & taking an active interest in their concernsAttentive to emotional cues & listen wellShow sensitivity & understand others’ perspectivesHelp out based on understanding other people’s needs & feelings
Service Orientation: Anticipating, recognizing & meeting customers’ needsUnderstand customers’ needs & match them to services or productsSeek ways to increase customers’ satisfaction & loyaltyGladly offer appropriate assistanceGrasp a customer’s perspective, acting as a trusted advisor
Awareness of others’ feelings, needs& concerns
Developing Others:Sensing others’ development needs & bolstering their abilitiesAcknowledge & reward people’s strengths & accomplishmentsOffer useful feedback & identify people’s needs for further growthMentor, give timely coaching, & offer assignments that challenge & foster a person’s skills
Leveraging Diversity:Cultivating opportunities through diverse peopleRespect & relate well to people from varied backgroundsUnderstand diverse world views & are sensitive to group differencesSee diversity as opportunity, creating an environment where diverse people can thriveChallenge bias & intolerance
Political Awareness: Reading the political & social currents in an organizationAccurately read key power relationshipsDetect crucial social networksUnderstand the forces that shape views & actions of clients, customers or competitorsAccurately read organizational & external realities
Awareness of others’ feelings, needs& concerns
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Personal Competence
Social Competence
Social Skills
Adeptness at inducingdesirable responses
in others
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Wielding effectiv
e tactic
s for p
ersuasion
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Listening openly & sending convincing
messages
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Negotiatin
g & re
solving disagreement
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Inspiring &
guiding individuals &
groups
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Initiatin
g or managing change
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Nurturin
g instru
mental relatio
nships
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Working with
others toward
shared goals
Social Competence
Social SkillsInfluence
CommunicationConflict Management
LeadershipChange CatalystBuilding bonds
Collaboration & CooperationTeam Capabilities
Creating gro
up synergy in
pursuing collectiv
e goals
Influence:Wielding effective tactics of persuasionSkilled at winning people overFine-tune presentations to appeal to the listenerUse complex strategies like indirect influence to build consensus & supportOrchestrate dramatic events to effectively make a point
Adeptness at inducing desirable responses in others
Communication:Sending clear & convincing messagesEffective in give-and-take, registering emotional cues in attuning their messageDeal with difficult issues straightforwardlyListen well, seek mutual understanding & welcome sharing of information fullyFoster open communication & stay reception to bad news as well as good
Leadership:Inspiring & guidingArticulate & arouse enthusiasm for a shared vision & missionStep forward to lead as needed, regardless of positionGuide the performance of others while holding them accountableLead by example
Change Catalyst: Initiating, promoting or managing changeRecognize the need for change & remove barriersChallenge the status quo to acknowledge the need for changeChampion the change & enlist others in its pursuitModel the change expected of others
Adeptness at inducing desirable responses in others
Conflict Management: Negotiating & resolving disagreementsHandle difficult people & tense situations with diplomacy & tactSpot potential conflict, bring disagreements into the open, & help de-escalateEncourage debate & open discussionOrchestrate win-win solutions
Collaboration & Cooperation:Working with others toward shared goalsBalance a focus on task with attention to relationshipsCollaborate, sharing plans, information & resourcesPromote a friendly, cooperative climateSpot & nurture opportunities for collaboration
Team Capabilities: Creating synergy in working toward group goalsModel team qualities like respect, helpfulness & cooperationDraw all members into active & enthusiastic participationBuild team identify, esprit de corps & commitmentProtect the group & its reputation; share credit
Adeptness at inducing desirable responses in others
Building Bonds: Nurturing instrumental relationshipsCultivate & maintain extensive informal networksSeek out relationships that are mutually beneficialBuild rapport & keep others in the loopMake & maintain personal friendships among work associates
Personal Competence
Social Competence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
