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©2014, Cognizant
Process Development : Bi-Weekly Report 07 APR 2015 - OIS
Agenda• Review of Action Items from previous meeting
• Action items
• Introduction
• Highlights
• Dashboard
• Trend Reports• Incidents• Service Requests• Change Records• Problem Records
• Discretionary Requests
• CCMS Change Records
• Review Process
• DCO
• AHS Schedule
• CMDB Updates
For Internal Use Only. Amgen Confidential. 2
Action Items
For Internal Use Only. Amgen Confidential. 3
• Review Service Now Triage Process
Holistic Overview
For Internal Use Only. Amgen Confidential. 4
4
3
4
1
Application-Tier
BRONZEGOLDCOPPERSILVER
Relationship Matrix
For Internal Use Only. Amgen Confidential. 5
Highlights
For Internal Use Only. Amgen Confidential. 6
System Number: ASN170618Business Owner: Mike WalkerService Owner: John Caldwell__________________________
Major Upgrade in-progress (7to7.5) Major Change WebLogic to WebSphere Archive Project in-progress Workday Project in-progress (SAP HR Replacement) Valogix Decommission Data Center Migration
Dashboard– Process Dev(Incidents, SRs, Problems, Changes, NC/CAPA, SOP, GMP, PAR, SAPR)
For Internal Use Only. Amgen Confidential. 7
Note: Item once highlighted & discussed in previous meeting shall not be repeated subsequent reports
Applications Incidents SRs CCMS CRs ISM CRs PRs PAR SAPR SOP NC CAPA GMP
CMMS-MAXIMO l l l l l l l l l l l
Incidents: Current State
For Internal Use Only. Amgen Confidential. 8Ageing bucket : P2 (>8H), P4 (<=7D,>10D), P5 (22-30D)
Incidents: Breakdown
For Internal Use Only. Amgen Confidential. 9
Incidents Description Phase CommentINC0386673 MAXIMO BIRT: Eclipse Reports on LNX31 deployed node 21903 (PRB0004960 ) Awaiting Other Closure PhaseINC0393805 SuiteReq Access Issue Awaiting Other Closure PhaseINC0394873 MAXIMO PMs Failure to Generate Awaiting Customer Response Closure PhaseINC0395731 MAXIMO Vendor Brammer not showing for Breda NETB Resolved Closure PhaseINC0405564 MAXIMO Error bmxaa4214e work order error (unknown error has occurred) error > Resolved Closure PhaseINC0413335 MAXIMO - Performance Degradation Awaiting Customer Response Closure PhaseINC0414023 MAXIMO - Login Issue after Changing Password Awaiting Customer Response Closure PhaseINC0415470 MAXIMO - CiM Issues In Progress Visual Assignment
Service Request: Current State
For Internal Use Only. Amgen Confidential. 10
Service Request: Breakdown
For Internal Use Only. Amgen Confidential. 11
Requests Description Service Level Stage Phase CommentRITM0928472 MAXIMO PM 443902 (INC0289655) Breached Fulfillment In Progress
Should be ClosedRITM1039298 MAXIMO Table values Discrepancy INVENTORY & INVCOST regarding CONTROLACC Near Breach Fulfillment In Progress
Should be ClosedRITM1183546 MAXIMO WO Print Report Issue (INC0375161) Near Breach Fulfillment In Progress
Should be ClosedRITM1200860 MAXIMO Turn on audit trail Breached Fulfillment In Progress
Should be ClosedRITM1283489 Xmit Transaction (Work Order 34982015) failure Achieved Fulfillment In Progress
Should be ClosedRITM1283715 MAXIMO Work Order Processing Achieved Completed Completed
Should be ClosedRITM1295195 MAXIMO tool activation error Within SLA Fulfillment In Progress
RITM1296573 Mobile WrkMgr Within SLA Fulfillment In Progress
Change Requests: Current State
For Internal Use Only. Amgen Confidential. 12
Change Requests: Breakdown
For Internal Use Only. Amgen Confidential. 13
Changes Description Phase CommentCHG0028984 MAXIMO Archival Project Deployment
CHG0036789 UPGRADE Project: CMMS System: version 7.1.1.7 to version 7.5.0.6 Assessment
CHG0037341 Please copy from the attached workbook all documents from source to destination... Closure
CHG0037516 MAXIMO Turn on audit trail Test Being closed.
CHG0039149 Data fixes related to Incidents INC0398023 & INC0401291 Closure
CHG0039200 MAXIMO Vendor Brammer not showing for Breda NETB Closure
CHG0039881 User Account Modification: Staff Id 31895 Closure
CHG0040031 MAXIMO table truncating: intjmsds.intcqinmif2x29123wlstore Closure
Problem Records: Current State
For Internal Use Only. Amgen Confidential. 14
Problem Records: Breakdown
For Internal Use Only. Amgen Confidential. 15
Problems Description Phase Comment
PRB0003931 USRI experiencing Intermittent access problems Awaiting Closure To Be Cancelled
PRB0003932 MAXIMO/WEBLOGIC files consuming storage Investigation Complete Awaiting Closure
PRB0005463 Architectural Issue Node 29103 on LNX 31 Investigation Complete Awaiting Closure
Service Now Discretionary Requests
For Internal Use Only. Amgen Confidential. 16
Change Control: Current State
For Internal Use Only. Amgen Confidential. 17
CCMS CMMS UPDATE
Security Access: Review
For Internal Use Only. Amgen Confidential. 18
This Application is in the decommissioning phase.
Data Center Migration Update
For Internal Use Only. Amgen Confidential. 19
DCO Migration Schedule
AHS 2015 Schedule
For Internal Use Only. Amgen Confidential. 20
CMDB Updates
For Internal Use Only. Amgen Confidential. 21
Name Metric description BO Service Owner SO Escalation SCA Approval Date Validated CI Verified Outage Notification Install StatusCMMS - Maximo 5.2 Ireland Database 17. CI Is Verified Mike Walker John Caldwell Will Waggoner C Yes No dl-CMMS-Support-
maximo.amgen.com - prod 17. CI Is Verified Mike Walker Latha Attanti Will Waggoner B 30-Aug-12 No No IS - Outage Operations CMMS Productionmmwm (Syclo) 16. Business Service Validated Status Is Correct Mike Walker John Caldwell Will Waggoner B 21-Nov-13 No Yes Productionmmwm (Syclo) 18. Outage Notification Not Null Mike Walker John Caldwell Will Waggoner B 21-Nov-13 No Yes Productionmmwm (Syclo) 21. Business Service Used By Locations Not Null Mike Walker John Caldwell Will Waggoner B 21-Nov-13 No Yes ProductionValogix Inventory Planner 21. Business Service Used By Locations Not Null Mike Walker Harmik Begi Will Waggoner B 21-Nov-13 Yes Yes [email protected] Production
Thank You.
