PERFORMANCE REPORT 2012staging.itu.int/en/ITU-D/GeneralInformationDocuments/PerformanceReport2012.pdfiii Performance Report Foreword by the Director of the Telecommunication Development

Telecommunication Development Sector

PERFORMANCE REPORT 2012

© ITU 2013

All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of ITU.

i

Performance Report

CONTENTS

Page

Foreword by the Director of the Telecommunication Development Bureau ........................... iii

PART 1 – Executive Summary ................................................................................................... 1

PART 2 – The six objectives of the Telecommunication Development Sector ........................... 9

PART 3 – The Telecommunication Development Bureau ........................................................ 69

PART 4 – The resources .......................................................................................................... 79

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Performance Report

Foreword by the Director of the Telecommunication Development Bureau

I have the honor to present the ITU-D performance report for the year 2012.

This report aims at providing the relevant information regarding the implementation of the objectives and outputs foreseen in the ITU-D Strategic and Operational Plans for 2012.

Its structure is similar to the one in the operational plan. It provides a comprehensive and functional instrument for the follow-up of the implementation of the mission, objectives, outputs and expected results of the ITU-D. It puts emphasis on the results achieved during the implementation of the outputs of the Sector as well as on the key performance indicators.

Brahima Sanou Director,

Telecommunication Development Bureau

PART 1 ........................................................... ExEcuTivE SummARy

PART 2 .............................................................. ThE Six objEcTivES of ThE TElEcommunicATion

DEvEloPmEnT SEcToR

PART 3 .................................................. ThE TElEcommunicATion DEvEloPmEnT buREAu

PART 4 ..................................................................... ThE RESouRcES

Performance Report

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PART 1 – Executive Summary Outline of the 2012 Performance Report The 2012 Performance Report provides a comparison between expected and realized results, together with the respective key performance indicators. These are specified with each major objective and within each relevant output further on in the document.

The key activities and successes for 2012 were the following:

– The 17th meeting of the Telecommunication Development Advisory Group (TDAG) was held at ITU headquarters from 27 to 29 June 2012, under the chairmanship of Professor Dr. Vladimir Minkin. The 118 participants, which included 75 representatives from Member States, ten from ITU-D Sector Member and 33 from other entities, focused mainly on the provision of strategic input to guide BDT’s work towards the achievement of meaningful results from the activities under implementation.

– ITU-D Study Groups are progressing well with their expected final outputs which will include reports, analysis of survey results, guidelines and recommendations. Enhancement to and introduction of new tools and services, such as live captioning, multilingual remote participation, e-Forum platform, survey platform, and case study library/repository have been provided to ITU-D Sector Members participating in Study Group meetings throughout 2012.

– The year saw the organization of an “Innovation Challenge” session that included participants from the ITU-D Sector Members, ITU-D Study Groups, and senior ITU staff members who gathered to share ideas on ways to further improve ITU-D Study Group procedures and outputs.

– BDT’s work included Regional Forums and Seminars and projects targeting all the regions, and the development of training

materials in close collaboration with the ITU Radiocommunication Sector (ITU-R) and Telecommunication Standardization Sector (ITU-T) fostering the implementation of wireless broadband and next generation network (NGN), as well as the digital broadcasting transition, conformance and interoperability, and spectrum management issues.

– For EMF (Human Exposure to Electromagnetic Fields), two projects were successfully implemented for assisting countries in measurement and regulation (Res. 176, Guadalajara, 2010).

– BDT published reports on the digital dividend, broadcasting and spectrum management trends, and launched a project for building the first Interactive online transmission maps. Updated versions of the Spectrum Management System for Developing Countries (SMS4DC) are expected to be released in spring 2013.

– ITU-D provided concentrated assistance to least developed countries (LDCs), small island developing states (SIDs), landlocked developing countries and countries with special needs in various telecommunication/ICT priority areas, including telecommunication/ICT policy and regulation, the introduction of new technologies, design and development of infrastructure, Conformance and Interoperability (C&I), spectrum management, rural telecommunications development, cyber security, climate change adaptation and mitigation, emergency telecommunications, training, reconstruction, tariff regulation and cost modeling and other areas of interest. Assistance was also provided to countries emerging out of civil strife and natural disasters through the deployment of satellite equipment, and training locals on installation and usage. Thirty-five direct assistance and 12 regional initiatives reports were released.

Performance Report

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– The ITU Connect the World Series is an ITU-D led global initiative to mobilize human, financial and technical resources for the implementation of the connectivity targets of WSIS and the Regional Initiatives adopted by Member States at WTDC. The Connect Arab Summit was held in Qatar in March 2012, attracting 651 participants from 26 countries, including seven Heads of State or Government or their representatives and 26 Ministers (see Council Document C13/18). A partnership platform was developed and showcased where announcements/commitments were made by public and private sector entities regarding the implementation of ICT projects towards building an inclusive Arab Information Society for all and leveraging the potential of ICTs to achieve the Millennium Development Goals. The Connect Americas Summit was held in Panama in July 2012, attracting 511 participants from 28 countries. The Summit offered a venue for leaders from the public and private sectors to forge new partnerships and make commitments for enhancing the deployment of ICT networks, applications and services in the region.

– Implementation of projects continued and a further twenty-two new projects were initiated, leveraging seed funding provided under the Regional Initiatives adopted at WTDC-06 to help bridge the digital divide. Work also continued on the various regional sub-projects supporting the “Establishment of Harmonized Policies for the ICT Market in Africa, the Caribbean and the Pacific”.

– “Connect a School, Connect a Community” projects are underway in various developing countries, including Comoros, Gambia, Kyrgyzstan, Lesotho, Moldova, Sierra Leone, Sri Lanka, Niger, Tajikistan and Tanzania. In 2012, two ITU Connect a School, Connect a Community (CSCC) modules were up-dated: “Polices and regulation to promote school connectivity” and “Disseminating low-cost computing devices in schools” to ensure that the evolution of the countries in terms of policies applied for increasing school connectivity as well as the technological

developments in the last years (e.g. m-learning, smart phones, tablets) are reflected as appropriate.

– ITU-D continued its collaboration with the International Multilateral Partnership against Cyber Threats (IMPACT), which now has 145 participating countries. Work focused on supporting the creation of Computer Incident Response Teams (CIRTs), as well as the development and dissemination of tools to help ITU Member States create national cyber security strategies and protect critical information infrastructure. ITU along with IMPACT has set up its first regional centre in Oman. The ITU Regional Cybersecurity Centre has been funded by Information Technology Authority (ITA) Oman and ITU.

– ITU-D continued to transform the ITU-wide strategy in projects and initiatives aimed at improving the preparedness of Member States in achieving cyber security, as well as building capacity of Member States in the areas of cyber threats and cybercrime.

– In collaboration with WHO, ITU published the National eHealth Strategy Toolkit designed to develop countries’ eHealth strategies. ITU and WHO further launched a work plan using mobile technologies to address the Non-Communicable Diseases (NCDs) through scalable mHealth solutions.

– The 12th Global Symposium for Regulators (GSR-12) was held in Sri Lanka, in October 2012, with the theme “Why Regulate in a Networked Society”. A total of 446 regulators, policy-makers and private sector players from 71 countries participated. The GSR was preceded by a series of industry pre-events. GSR now incorporates the Global Regulators-Industry Dialogue (former GILF). Regulators, policy-makers and industry leaders discussed the evolving regulatory landscape, the trends and national spectrum policies, international mobile roaming, net neutrality, data protection and privacy in the cloud. A new Forum for private sector Chief Regulatory Officers (CROs) was created to facilitate discussion and information sharing among Senior ICT service and technology industry executives.

Performance Report

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– Several training sessions were also carried out in coordination with the ITU Centre of Excellence Network (see also ITU-D Objective 5) and the ITU Regional Offices, focusing on specific areas of ICT policy and regulation, as well as costing and pricing issues.

– ITU-D continued with its leading work on ICT statistics, collecting data from over 200 economies worldwide that are disseminated through the ITU Statistics website as well as via a number of publications including new editions of the World Telecommunication/ICT Indicators Database and the Yearbook of Statistics, as well as the World Telecommunication Regulatory and Tariff Policy database, CD-ROMs and via the ICT Eye online portal. In September, the 10th World Telecommunication/ICT Indicators Meeting (WTIM) was held in Thailand, focusing on the measurement aspects of the following main topics: ICT infrastructure and access; revenue and investment; quality of service; data traffic; wireless broadband; digital broadcasting; the WSIS+10 review; e-commerce; ICT household access and individual ICT use; gender and ICT indicators.

– The ITU Academy, an ITU-D initiative intended to assist developing countries by making available high-quality ICT education and training and development opportunities, was upgraded to add new features and functionalities to support learning activities. The Centres of Excellence (CoE) initiative has expanded on a regional basis to include more than 60 partners worldwide.

– The Global ICT Forum on Human Capacity was held in October in South Africa, focusing on Digital Inclusion: Transition from analogue to digital broadcasting”. Through the ITU Centres of Excellence, more than 3,000 professionals have been trained on various areas of expertise related to ICTs, conducted via more than 60 face-to-face workshops and 27 distance-learning courses.

– Extensive work was carried out by ITU-D during the year on digital inclusion for people with special needs, Women & Girls in ICT; Persons with Disabilities; Youth & Children; and Indigenous Peoples.

– Over 30 000 girls and young women around the world have been encouraged to choose a career in ICTs through the 1 320 International Girls in ICT Day events organized in nearly 90 countries. The success of 2012 International Girls in ICT Day is due to BDT’s promotion of the initiative, including during events organized in TELECOM, and side events organized during the 2012 World Radiocommunication Conference and the 2012 meeting in New York of the Commission on the Status of Women as well as the development of promotional banners, flyers and videos.

– A total of 567 411 women have been trained through the ITU Telecentre.org Foundation Telecentre Women: Digital Literacy Campaign as of the end of December 2012. The milestone marks the halfway point for the campaign, which aims to provide 1 million women with digital literacy training.

– In terms of disaster risk reduction (DRR) and management in 2012, countries in the Americas, Africa and Asia and the Pacific regions benefitted from ITU assistance through international capacity building workshops and hands-on trainings. The international workshops were held in Guatemala, Colombia, Japan and Thailand. ITU has also contributed and participated to numerous events and meetings in regards to DRR. ITU is assisting Sudan with installing an early warning system to ensure the reduction of disaster risk through early warning. The emergency telecommunication forum held in Guatemala showed that there is huge need for countries to develop national emergency telecommunication plans with a focus on better coordination in time of disasters thereby reducing disaster risks.

– ITU’s emergency telecommunication equipment for disaster management continued to be used in Cape Verde and Haiti in 2012; this equipment has provided vital communication links for coordination activities on disaster preparedness in areas without communication networks.

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– In response to Res. 125 (Rev. Guadalajara, 2010) in providing assistance to Palestine, the three-year action plan developed in collaboration between the Arab Regional office and the Palestinian Authority continued, including human capacity building. With regard to Lebanon (Res. 159 (Rev. Guadalajara, 2010), work is being done with the relevant authorities to identify projects that would lead, over time, to the reconstruction of the infrastructure. Project proposals are still under review. In response to Resolution 160 (Antalya, 2006), assistance to Somalia included the provision of spectrum management system (SMS4DC) equipment as well as human capacity building for Somali personnel, undertaken in neighboring Kenya and Sudan due to the security situation. In the case of the Democratic Republic of Congo (Resolution 161 (Antalya, 2006)), a regulatory body has now been set up and is working towards creating the necessary enabling environment.

The table below provides the six objectives of the Telecommunication Development Sector as well as their respective outputs.

Objective 1 To foster international cooperation on telecommunication/ICT issues

Output 1 World Telecommunication Development Conference (WTDC)

Output 2 Regional Telecommunication Development Conference (RTDC)

Output 3 Telecommunication Development Advisory Group (TDAG)

Output 4 Telecommunication Development Study Group Meetings (STG)

Objective 3 To enhance the deployment and the safe use of ICT applications and services

Output 6 Cyber security and ICT applications deployment

Objective 2 To assist in the development on telecommunication/ICT infrastructure

Output 5 ICT infrastructure development

Objective 4 To create a policy and regulatory environment conducive to telecommunication/ICT development

Output 7 Enabling environment enhancement

Output 8 ITU-D Publications

Objective 5 To build human and institutional capacity and foster digital inclusion

Output 9 Human capacity building and digital inclusion

Objective 6 To provide concentrated assistance to LDCs, SIDSs, LLDCs, and assist in disaster management

Output 10 Special assistance, emergency telecommunications and climate change

Capital success factors The following factors are to be considered in the implementation of the mission and objectives as stated above:

• There is a common understanding and sharing of the mission, goal and objectives of the ITU-D by the membership;

• The required resource levels for implementing these objectives are made available and are economically/efficiently monitored;

• The working methods and activities of the Sector continue to be improved in a cooperative and synergic manner between the membership and the Telecommunication Development Bureau.

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Overview of objectives and outputs Chart 1 presents the breakdown of actual human resources among the six ITU-D objectives for 2012:

Chart 2 presents the breakdown of actual human resources by outputs of the Telecommunication Development Sector for the year 2012.

Objective 1

16.89%

Objective 2

13.95%

Objective 3

15.46%

Objective 4

24.99%

Objective 5

16.65%

Objective 6

12.06%

Chart 1

ICT infrastructure development

13.95%Cyber security & ICT

applications deployment

15.46%

Enabling environmentenhancement

19.28%

ITU-D Publ.5.71%

Human capacity building & digital

inclusion16.65%

Special assistance emergency telecom.

climate change12.06%

WTDC1.56%

RTDC1.92%

TDAG6.06%

STG7.35%

Fosteringinternational cooperation

16.89%

Chart 2

Performance Report

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Structure of the Performance Report The 2012 Performance Report follows the operational plan result-based structure and sets forth details concerning the major objectives, their respective outputs as well as the expected and achieved results, key performance indicators and risk factors.

The structure of the Performance Report is explained as follows:

This part 1 contains the executive summary of the report.

Part 2 sets forth details on the six major objectives and their related outputs.

Part 3 provides detailed information concerning the Bureau activities/actions.

Part 4 presents a set of tables and charts that provide all relevant details on the planned/actual resource allocations for 2012.

For each of the outputs, the following information is provided: • Description of the output and major

trends/policy issues relating to the output • Detailed statement of expected and realized

results and KPIs for the year 2012 as well as measurement indicators and risk factor identification where applicable

• Resource allocations, with comparison between planned and actual resource level, including human resources

• Service level agreement for documentation and publications as well as the SLAs relating to the other shared services, when required.

The draft Operational Plan (see www.itu.int/ITU-D/pdf/op/PR2012.pdf) sets forth details on the outputs and activities of the Telecommunication Development Sector for 2012.

http://www.itu.int/ITU-D/pdf/op/PR2012.pdf

http://www.itu.int/ITU-D/pdf/op/PR2012.pdf



DEvEloPmEnT SEcToR



Performance Report

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PART 2 – The six objectives of the Telecommunication Development Sector

This section presents the six objectives of the Telecommunication Development Sector, their respective outputs as well as the expected and

realized results and description and measurement of the key performance indicators for the year 2012.

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Objective 1 To foster international cooperation on

telecommunication/ICT issues

Key expected results

• Enhanced cooperation, including new partnerships, on telecommunication/ICT development issues

• High-level discussion of telecommunication/ ICT development issues

• Decisions made on the creation, termination, work plans and objectives of study groups and the work plan of BDT

Key performance indicators

• Number of events planned and delivered on time (in accordance with the Constitution and relevant resolutions)

• Number, diversity and seniority of participants at Events

• Feedback from event participants

• Number of new partnerships/MoUs signed

• Availability of work plans for study groups and BDT

Summary Objective 1 includes the following outputs:

– World Telecommunication Development Conference (WTDC)

– Regional Telecommunication Development Conference (RTDC)

– Telecommunications Development Advisory Group (TDAG)

– Telecommunications Development Study Groups (STG)

For 2012, the actual human resources allocated to objective 1 represent 16.89 per cent of the total human resources of the Telecommunication Development Bureau

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Chart 3 illustrates the breakdown of the actual allocation of human resources among the four outputs of objective 1:

WTDC9.26%

RTDC11.34%

TDAG35.86%

STG43.54%

Chart 3

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Output 1 World Telecommunication Development Conference (WTDC) The International Telecommunication Union, through the Telecommunication Development Bureau (BDT), organizes a World Telecommunication Development Conference (WTDC) every four years.

The World Telecommunication Development Conferences serves as a forum for free discussion

by all concerned with the ITU Telecommunication Development Sector. In addition, they review the numerous programmes and projects of the Sector and BDT. Results are reported and new projects are launched. The WTDC sets the agenda and the guidelines for the following four-year cycle.

The last WTDC was held in June 2010. The next conference is planned to take place in the first quarter of 2014.

2012 Implementation

Expected result Realized result Major KPIs Description Measurement

Application of the WTDC-10 decisions and action plan.

Implementation initiated. The results of the implementation of these decisions and action plan will be reported to the forthcoming WTDC.

Assessment of the results by WTDC-14.

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Resource allocations

Human resources (Work/months)

Planned Actual Elected Official 0.24 0.24

D2 0.24 0.24D1 1.08 3.36P5 4.80 6.24P4 2.16 2.88P3 1.68 4.80P2 0.00 1.20P1 0.00 0.00G7 0.24 0.00G6 2.76 4.20G5 6.72 3.00

G4/G3/G2 0.96 0.48Total 20.88 26.64

Documentation and publications (Number of pages)

Planned Actual Arabic Chinese English French Russian Spanish Total translation 0 0

Arabic Chinese English French Russian Spanish Total typing 0 0 Total reprography 0 0

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Output 2 Regional Telecommunication Development Conference (RTDC) Resolution 31 (rev Hyderabad, 2010) calls for the organization of one development conference or regional preparatory meeting per region to coordinate, at the regional level, the preparation for the World Telecommunication Development Conference (WTDC).

The main purpose of the Regional Preparatory Meeting (RPM) is to engage the ITU members in the WTDC process early on and to consider, at the regional level, appropriate ICT development strategies. To this end, they seek to identify priority areas and related initiatives, projects, Study Group Questions that need to be

addressed to foster the development of telecommunications and of information technologies.

Participants are expected to review reports on the implementation of the Hyderabad Action Plan adopted by the 2010 World Telecommunication Development Conference (WTDC), along with contributions from the Member States and Sector Members in a bid to draw up recommendations on priority areas to be considered by next WTDC in 2014.

Each Regional Preparatory Meeting brings together the countries in its region to explore and discuss their needs and the present and future projects of the Sector.

The six RPM meetings will be held in 2013.

2012 Implementation

Expected results Realized results Major KPIs Description Measurement

Not applicable Not applicable Not applicable Not applicable

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Planned Actual Elected Official 0.24 0.24

D2 0.24 0.24D1 1.92 1.32P5 5.64 8.52P4 2.16 3.36P3 1.32 6.72P2 0.00 1.20P1 0.00 0.00G7 0.24 0.00G6 2.88 5.52G5 6.12 5.04

G4/G3/G2 0.96 0.48Total 21.72 32.64


Planned Actual

Arabic Chinese English 50 10 French 40 20 Russian 100 50 Spanish Total translation 190 80

Arabic Chinese English 100 50 French 100 50 Russian Spanish Total typing 200 100 Total reprography 30’000 20’000

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Output 3

Telecommunications Development Advisory Group (TDAG)

The role of the TDAG is to advise the Director of the Telecommunication Development Bureau (BDT) on the implementation of the WTDC Action Plan, including issues relating to the budget and

the operational plan of the Telecommunication Development Bureau.

One annual TDAG meeting is planned for the four-year period ahead, in order to continue to maintain and strengthen cooperation among all Member States and Telecommunication Development Sector Members.

2012 implementation Expected results Realized results Major KPIs

Description Measurement

Preparation and organization of the 17th meeting of TDAG and implementation of the recommendations and advice.

The 17th TDAG meeting was held at ITU HQs from 27 to 29 June 2012 with 118 participants (75 representatives from Member States, 10 from ITU-D Sector Membership and 33 from other entities). Focus was mainly on the provision of strategic input to guide BDT’s work towards the achievement of meaningful results from the activities under implementation. Key topics included the implementation of the Hyderabad Action Plan, the ITU-D four-year rolling operational plan 2013-2016, the review of the implementation of the Operational Plan and regional initiatives and other ITU-D activities, and regional presence.

Timely actions and effective implementation.

Smooth running of the meeting with timely actions and effective implementation. New services offered (remote participation, captioning).

Efficient support to the TDAG activities, including the TDAG meeting.

Effective support to the annual TDAG meeting as well as to the various TDAG-Bureau meetings was provided. Assistance was provided to the

Timely preparation and distribution of BDT submissions, timely processing of the submissions from Member States and

Submissions from BDT, Member States and Sector Members were prepared, translated and posted on time. The final report was made

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Expected results (Cont’d)

Realized results Major KPIs Description

Measurement

TDAG Chairman on the follow-up of TDAG-related activities carried out throughout the year

Sector Members, including their posting on the web (in the original language: within 48 hours); dissemination of the final summary of TDAG meeting within 30 days following the completion of the meeting; timely implementation of the action items as advised by TDAG.

Available in English at the end of the meeting, and translated/posted shortly after in other languages.

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Resource allocation Human resources

(Work/months)

Planned Actual

Elected Official 1.68 1.68

D2 1.68 1.68

D1 12.48 8.40

P5 32.52 20.64

P4 12.12 10.32

P3 10.68 17.88

P2 4.56 3.84

P1 0.00 0.00

G7 1.68 0.00

G6 20.40 20.4

G5 26.28 16.32

G4/G3/G2 2.16 2.04

Total 126.24 103.20


Planned Actual

Arabic 200 101 Chinese 200 108 English 100 80 French 200 115 Russian 200 93 Spanish 200 100 Total translation 1’100 597

Arabic 200 115 Chinese 200 117 English 200 34 French 200 102 Russian 200 79 Spanish 200 113 Total typing 1’200 560 Total reprography 20’000 12’000

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Telecommunication Development Study Group Meetings (STG) In accordance with Resolution 2 (Rev. Hyderabad, 2010), WTDC-10 maintained two study groups (Study Group 1 and Study Group 2), determined the Questions to be studied by them, and adopted the list of chairmen and vice-chairmen of the ITU-D study groups.

The mandate of Study Group 1 on "Enabling environment, cybersecurity, ICT applications and Internet-related issues" is as follows:

‒ National telecommunication policies and strategies which best enable countries to benefit from the impetus of telecommunications/ICTs as an engine of sustainable growth, employment creation and economic, social and cultural development, taking into account matters of priority to developing countries. The work will include access policies to telecommunications/ICTs, in particular access by persons with disabilities and with special needs, as well as telecommunication/ICT network security.

‒ Tariff policies and tariff models for next-generation networks, convergence issues, universal access to broadband fixed and mobile services, impact analysis and application of cost and accounting principles, taking into account the results of the studies carried out by ITU-T and ITU-R, and the priorities of developing countries.

The mandate of Study Group 2 on "Information and communication infrastructure and technology development, emergency telecommunications and climate-change adaptation" is as follows:

‒ Methods and approaches that are the most suitable and successful for service provision in planning, developing, implementing, operating, maintaining and sustaining telecommunication services which optimize their value to users. This work will include specific emphasis on broadband networks, mobile radiocommunication and telecommunications/ICTs for rural and remote areas, the needs of developing countries in spectrum management, the use of ICTs in mitigating the impact of climate change on developing countries, telecommunications/ICTs for natural disaster mitigation and relief, conformance and interoperability testing and e-applications, with particular focus and emphasis on applications supported by telecommunications/ICTs.

‒ The implementation of information and communication technology, taking into account the results of the studies carried out by ITU-T and ITU-R, and the priorities of developing countries.

The working procedures to be followed by the study groups are set out in Resolution 1 (Rev. Hyderabad, 2010) adopted by WTDC-10. These working procedures will be considered and possibly reviewed by WTDC-14.

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2012 Implementation Expected results Realized results Major KPIs


Work programmes undertaken in response to: Resolution 2 (Rev. Hyderabad, 2010; work assigned by WTDC-10; ITU-D Resolutions addressing specific areas of study, with appropriate guidance from BDT; necessary information disseminated in administrative circulars (and circular letters); meeting calendars monitored and adjusted in accordance with progress.

The two study groups followed the programme and process set out in Resolution 2.

Work programmes executed in accordance with schedules, and information dissemination accomplished on time.

Level of participation and number of focused recommendations.

Provision of appropriate level of support by BDT for Study Group activities and meetings (both technical and logistic).

The support level that was provided was appropriate.

Adequate level of support with necessary documentation and facilities to progress activities and allow meetings to run smoothly. Meetings satisfy objectives within the imposed deadlines.

Attendees satisfaction Meetings satisfy objectives within the imposed deadlines.

Documentation associated with meetings processed in accordance with Resolution 1 (and working guidelines) and in accordance with decisions of WTDC-10; Timely and efficient preparation of major deliverables – Recommendations, Reports – with appropriate level of quality.

Expected results were achieved.

Document availability (electronic and/or paper) before, during and after meetings at required level. Quality control applied within limits of available resources.

Working procedures effectively implemented to enable timely production of major deliverables.

Improvements in working methods, including increased use of electronic documentation facilities and communication tools.

New tools were introduced and working methods were further streamlined.

Effective preparation and running of meetings with the help of electronic tools.

New tools introduced and enhancements to existing tools to enable improvements in working methods.

Implementation of other cost saving measures.

Processes and working methods were further streamlined.

Continuously seek increased efficiencies in the preparation and running of meetings within limits of available resources.

Processes and working methods streamlined to allow for smooth running of meetings.

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Planned Actual


D2 1.20 1.20

D1 9.12 5.16

P5 27.72 21.72

P4 15.60 20.52

P3 16.20 13.32

P2 5.16 5.64

P1 0.00 0.00

G7 1.20 0.00

G6 30.96 29.64

G5 24.36 24.84

G4/G3/G2 1.32 2.04

Total 134.04 125.28


Planned Actual

Arabic 900 665 Chinese 900 665 English 400 350 French 900 687 Russian 900 667 Spanish 900 675 Total translation 4’900 3’709

Arabic 900 687 Chinese 900 695 English 900 705 French 900 685 Russian 900 687 Spanish 900 690 Total typing 5’400 4’149 Total reprography 100’000 60’230

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Objective 2 ‘’TO ASSIST IN THE DEVELOPMENT OF

TELECOMMUNICATION/ICT INFRASTRUCTURE‘’


• Reduction in the number of communities, and disadvantaged groups, in developing countries without access to broadband

• Agreements signed with partners to assist in infrastructure deployment

• Increase in the average telephone density and average broadband density


• Number of communities, and disadvantaged groups, in developing countries provided with access to broadband

• Number of new partnerships/MoUs for broadband deployment signed

• Feedback from members

Summary Objective 2 includes the following outputs:

– ICT infrastructure development

For 2012, the actual human resources allocated to objective 2 represent 13.95 per cent of the total human resources of the Telecommunication Development Bureau

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Output 5 ICT infrastructure development The main purpose of this output is to assist ITU Member States and ITU-D Sector Members and Associates in maximizing the utilization of appropriate new technologies for the development of their information and communication infrastructures and services, by taking due account of broadband deployment,

transition from analogue to digital broadcasting, traffic and demand forecasting, spectrum management and radio monitoring, interconnectivity, interoperability, network

management, security, and quality of service standards for wired and wireless networks, including mobile telecommunications, next-generation networks, rural and satellite telecommunications and the accelerated convergence of telecommunication networks and services.

Particular attention will be given to capacity building in the development and use of ICT networks through training activities and sharing of information and know-how, as well as to developing and making openly available relevant guidelines, manuals and case studies.



Assistance provided to developing countries to plan, deploy, operate and maintain sustainable, accessible and resilient ICT networks and services, including broadband infrastructure, especially to Rural and Remote areas , through implementation of training activities, information seminars, direct assistance, regional initiatives, case studies, master plans, and development of guidelines and tools.

Guidelines on migration to NGN for developing countries developed (Action 12435) Guidelines on the design of telecommunication resilient to natural disaster produced/finalized (Action 12436). Interactive maps first draft version produced for Arab, CIS and ASP Regions (Action 12641). Report on Business Model for sustainable use of broadband infrastructure in rural and remote areas produced (Action 12434).

Number of countries assisted. Number of roadmaps and masterplans, case studies. Guidelines/handbooks finalized. Number of communities, and disadvantaged groups, in developing countries connected to broadband. Number of regional initiatives implemented so as to assist countries in this domain.

Guidelines on migration to NGN for developing countries finalized and available through the ITU website. 500 copies of the Guidelines made requested and made available to participants of trainings and meetings. Roadmaps and masterplans for NGN and broadband finalized for six countries in ASP. Guidelines on the design of telecommunication resilient to natural disaster finalized and available through the ITU website and provided as input to ITU-D Study Group 2.

Enhancement of knowledge and effective application of ITU Recommendations in developing countries, including conformance and interoperability (C&I) testing of systems manufactured on the basis of ITU Recommendations, through implementation of training activities, information seminars, direct assistance, regional initiatives and development of guidelines and tools.

Enhancement of knowledge and effective application of ITU Recommendations in Developing Countries including Conformance and Interoperability Testing of systems manufactured on the basis of ITU Recommendations (Forum and training C&I for ARB and AFR Regions).

Rate of response to Questionnaire addressed to ITU members for to providing views of developing countries on C&I issues. Guidelines for developing countries for building Testing labs for Conformance and Interoperability (C&I) of Equipment and Systems Produced. Number of ITU regional seminars and meetings on new technologies, number of participants to these events.

70 Participants, (from regulatory authorities and governments, certification bodies (27- Africa region; 43- Arab region). Over demand for the forum and training. Thirty experts from AFR and ARB were trained on C&I practical sessions.

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Measurement

Assistance provided to country in the fields of frequency planning and assignment, spectrum management and radio frequency planning and assignment, spectrum management and radio monitoring, and provide

Direct assistance was provided in spectrum monitoring, spectrum management including preparation of national frequency allocation table, maritime mobile systems.

Number of countries assisted. Enhanced versions of software were further developed. SMS4DC prepared and number of experts developing the tool improved.

Twenty-five countries assisted.

efficient tools for managing the spectrum, through implementation of training activities, information seminars, direct assistance, regional initiatives and development of guidelines and tools.

Assisting implementation of the HCM4A project for developing cross-border frequency coordination agreement in Africa; trainings were organized on SMS4DC. SMS4DC was further developed and back-stop support was provided to countries in installation, bug resolving, higher resolution map insertion (Action 12431). Report on Spectrum management trends was prepared (Action 12429).

Number of trained SMS4DC users. Number of regional initiatives implemented so as to assist countries in this domain.

Forty experts were trained. No relevant RI.

Assistance provided to countries for “Measurement concerns related to human exposure to electromagnetic fields”.

Assistance to Colombia and project for El Salvador and 2 countries implemented/under implementation.

Determination of requirements of developing countries and their regulatory authorities (at regional level). Number of case studies initiated.

For AMS region assistance and project based on the requirements of the regulators. Four countries have been examined.

Improvement of the capacity of developing countries in the transition from analogue to digital broadcasting through implementation of training activities, direct assistance, regional initiatives, master plans, and development of guidelines and tools.

Direct assistance was provided to countries for roadmap preparation, including the fund provided by the KCC. Trainings, workshops were organized often together with BR for capacity building actions have been provided for implementation of the Regional Initiatives on digital broadcasting. Broadcasting trends report has been prepared (Action 12427).

Number of countries that successfully instigate migration projects or commence migration from analogue to digital. Number of assistances provided and roadmaps finalized. Number of regional initiatives implemented so as to assist countries in this domain. Number of ITU Regional Seminars and Meetings. Number of participants to these events.

Performance Report

26



Measurement

Expertise provided to support Ad-Hoc assistance, centres of excellences (CoE) Regional Initiatives, presentations and projects and related ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

Regular support was provided to the regions on spectrum management, broadcasting and EMF issues, proposing experts, preparing job description, commenting reports and assisting in implementation of relevant CoE trainings.

Number of contributions provided, meetings organized and other kind of support provided Support and assistance provided (e.g. review of terms of references, expert reports, development of presentations and content of training materials) number of contribution submitted.

Twenty reports analyzed and commented. Thirty JDs, Terms of references prepared/ commented. Ten Contributions provided for each relevant ITU-D Question. Ten Inputs, feedback and contribution provided to the different AL s of WSIS Roadmap ALC2 constantly updated. Fifty participants and -- 10 high level panelists participated to the WSIS action line C2 Facilitator meetings.

Organization of Regional Development Forum.

Best practices of the Europe countries in the field of spectrum management and monitoring exchanged. Necessary follow-up actions identified.

Objectives totally achieved. Migration strategies discussed with countries. Digital dividend explained.

Attended more than 60 participants. Update and iterations successfully achieved for most of the countries.

Creation of the Internet access points in rural areas in the Republic of Moldova.

Technical assistance provided. Necessary equipment installed. Additional Internet access points created in rural settlements of Moldova.

Number of access points and level of frequentation.

Over 50 000 people of 14 rural settlements can benefit from access to the Internet in the public Internet access points.

Assistance in the evaluation and developing strategies related to the radio frequencies management in the Republic of Moldova as a part of the draft National Strategy "Digital Moldova 2020".

The experts successfully completed their mission. The CA of Moldova is fully satisfied with the results.

Report prepared by the experts.

Performance Report

27



Measurement

Support to Connect Africa follow up data collection and processing: Availability of reliable and accurate data on broadband projects implementation in Africa, production of Connect Africa follow up report with reliable data.

Data has been collected in prevision of the African digital interactive broadband maps design and through engagement of two consultants that undertook missions to some RECs in West, Central, East and Southern Africa to work on the data collection process and also thought Countries that have been contacted for data collection.

Accurate data available for all the sub-Saharan African countries.

Number of countries contacted: 44 Collection of data from different sources: 44 countries, 3 RECs, desktop research Accuracy of the data collected.

Workshops and Frequency Coordination meetings on the Transition to Digital Terrestrial Television and the Digital Dividend for west and central African countries: Coordination of frequencies related to GE06 plan, planning of the switch off in the respective countries, and optimization of the digital dividend.

Through two regional workshops organized in Bamako and Kampala, with iterations exercises for the purpose. Roadmap for transition to digital broadcasting launched in most of the countries, GE06 plan reviewed and Coordination exercise made for the central and western African countries.

Transition to be achieved before 2015 and switch off of analogue stations before 2020 respectively. New frequencies available for new mobile services, in conformity with WRC-12 decisions.

Objectives totally achieved. Migration strategies discussed with countries, digital dividend explained, 37 countries attended both events with more than 70 participants. Update and iterations successfully achieved for most of the countries.

Technical assistance to Member States in migration to digital broadcasting and Spectrum management: Customized migration plans, development and implementation of projects; training and support on frequency management coordination.

Assistance has been provided to Rwanda and Gabon for Digital migration, Central African Countries on frequency coordination (Gabon, Cameroun, Chad, CAR, Congo, DRC) and to some Western French speaking countries in the use of SMS4DC.

Implemented projects.

Project implemented in two countries on Digital TV Migration and follow up of the DSO of Rwanda was made and new objectives for 2013 defined. Release 4 of SMS4DC is in use in the countries who selected this tool to manage their national Spectrum. Frequency coordination completed in 6 Central

Implementation of optical Fibre networks in Central African countries, Central Africa Backbone Project (CAB) , phase 1 and 2 Chad, Cameroon, Central African Republic: Interconnection between Yaoundé, Ndjamena and Bangui and access to the submarine cables in Douala, and Kribi.

Cameroon has deployed the entire national infrastructure to the borders of Chad and Central African Republic, Chad is deploying the infrastructure to be connected via Cameroun to international gateways, but no progress is made in Central African Republic.

Economic integration linking of all the capitals cities of CEMAC countries. Broadband connectivity allowing savings for transit communications and globally a decrease of prices for communications and internet products.

african countries. Partially achievement of the expected KPI. Steering Committee of CAB project noted the low progress made in the implementation. Optic fibre routes have been approved by the experts and submitted to the ministerial meeting for endorsement and the national CAB project entities installed and now operating. Political instability in Car could again delay the deployment of the infrastructure.

Performance Report

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Measurement

Allow the country to have access to sub-marine cable, ACE in particular, for its international connectivity.

Assistance to Guinea Bissau to have a sub-marine cable landing point and respective financing: A report with the necessary recommendations and guidance was prepared and adopted by Guinea Bissau. Negotiations between Guinea Bissau and ACE management Team has initiated.

Increase the volume of telephone, data traffic to and from Guinea Bissau and its audio visual transmission capacity.

The negotiations with sub-marine cable operator has started that will allow the country direct access to sub-marine cables and increase its international transmission capacity.

Guidelines for master plan for broadband wireless access in Africa including about six country specific master plans in the final analysis.

Contribution to the Korean Project on master plan for broadband wireless access in Africa: Experts recruited to develop questionnaires in the two areas, policy and regulation and Technical aspects. Questionnaires being reviewed by ITU internal staff for comments.

The number of master plans, workshops and quality of transfer of knowledge.

Number of trained national personnel in developing wireless broadband master Plan.

African Common proposal to WCIT-12 and WTSA-12.

Common proposal built in the ATU meetings. Fellowships were granted to enable participation to the ATU meeting.

Effective common proposal.

Good number of participants, effectiveness and impact of the meeting.

Cybersecurity National Agency Assessment for Mauritania

An expert mission to study the possibility of the establishment of Cybersecurity National Agency for Mauritania was carried out.

Report for readiness assessment for the establishment of a national cybersecurity agency for Mauritania.

A report was submitted to ITU ARO and the Government of Mauritania.

Development of national master plans for broadband for selected Arab countries.

At least two countries assisted with experts.

Provision of expertise for the development of broadband master plans in collaboration with national stakeholders.

Master plans delivered to the selected countries.

Migration to digital broadcasting in the Arab region.

Number of countries assisted in the transition from Analogue to Digital broadcasting by 2015.

Provision of expertise and capacity building to assist countries through this transition.

At least LDCs assisted in this area.

Performance Report

29

Expected results (Cont’d) Realized results Major KPIs Description

Measurement

Assistance to Arab countries in the establishment of national CIRTs.

Number of countries assisted with the assessment.

Provision of assessment expertise through the ITU-IMPACT partnership.

At least two countries provided with this assessment.

Development of an Arab regional legal framework for Child Online Protection.

Development of the framework and endorsement of it by all stakeholders.

Through a regional working group, develop a regional legal framework.

Endorsement and publication of the legal framework.

Launching of Cyber Attack drills to test the capabilities of Arab CIRTs.

Number of countries involved in the cyber drill and the final outcome with lessons learnt.

Carryout a simulated Cyber attack on regional CIRTs to see the effectiveness of these CIRTs.

Positive feedback from the attendees as well as the encouragement of others to build their own CIRTs.

Establishment of a Arab regional IXP network.

The number of sub-regional and national IXPs connected.

After being endorsed by the Arab ICT ministers, a team coordinated by the regional office, was tasked with the implementation of this project.

A successful implementation of the regional network.

Launch of Smart Water Management Pilot Projects in a number of countries.

The creation of a pilot project to serve as a basis for further deployment.

A small pilot project will be developed and deployed in certain countries addressing water management using ICTs.

Successful implementation of the pilot project and the replication to other countries.

Enhancement of knowledge and effective application of ITU Recommendations in developing countries including Conformance and Interoperability Testing of systems manufactured on the basis of ITU Recommendations.

ITU Regional Seminar for Arab and Africa Regions on Conformance and Interoperability Testing Centre(s) and training of experts from ARB and AFR Conformance and Interoperability Test Labs.

Number of participants to the training from Arab and Africa Region.

A positive involvement of different stakeholders in the Forum which had an effective impact on the Forum output and on the training as well. Seven participants from Arab Region attended the training. Delegates were well satisfied with the expertise provided to them. Due to over demand for the training, CERT, our partner, assured us that they will be able to accommodate more next year.

Development capabilities of the main administrations necessary for broadband architecture deployment, case studies from main ISPs and IXPs.

Workshop for Investigation of Internet Routing, Traffic Management & Hosting, held in Doha-Qatar.

Number of countries participated in the workshop.

Number of attendees was not as planned due to the timing of IGF which was held at the same time. The workshop was for policy makers. Attendees’ satisfaction was very high, but the remote participation connection was not good and affected the last three presentations.

Performance Report

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Measurement

Mobilize the human, financial and technical resources required to bridge Information and Communication Technology gaps in the region.

Connect Arab Summit held in Doha to mobilize the human, financial and technical resources required to bridge Information and Communication Technology gaps.

Number of attendees at various levels (delegates, VIPs, VVIPs) Number of agreements and partnerships announced. Level of commitments.

Over 540 participants, 28 countries and 7 heads of states or their representatives. Several announcements. Details to be found on the Summit website.

Improved infrastructure and enhanced access to affordable ICT services (1).

At least 12 assistances in areas of Wireless broadband roadmap assistance (Myanmar, Nepal, Samoa, Fiji), Spectrum Management (Myanmar, Papua New Guinea), Transition from Analogue to Digital Broadcasting (Fiji, Laos, Maldives, Myanmar, Papua New Guinea); Mobile Application (Bhutan) were provided to countries to improve their infrastructure and access to affordable ICT services.

At least two countries benefiting from ITU assistance in ICT infrastructure and/or service and application development.

Number and level of assistance provided.

Improved infrastructure and enhanced access to affordable ICT services (2).

Five partnership projects (ITU-KCC Digital Broadcasting, ITU-KCC Wireless Broadband Roadmap, ITU-DBCDE Projects (2) covering assistance in telecommunication/ICT, ITU-EC Project - regulatory & capacity building) were implemented that also benefitted LDCs, LLDCs and SIDSs amongst others.

At least one new partnership project for ICT infrastructure and/or service and application development.

Number of new partnership projects signed.

Workshop/training on digital broadcasting migration.

More than 200 participants built skills in the area of digital broadcasting through regional workshops (2), face to face training (1) and online training (1) that would assist in smooth adaptation of digital broadcasting services.

At least 50 persons will be trained from five pilot countries.

Number of persons trained.

Performance Report

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Measurement

Assistance in preparation of roadmap for migration from analogue to digital broadcasting (1).

Eight countries received assistance during 2012 (Fiji, Laos, Maldives, Papua New Guinea, Indonesia, Philippines, Myanmar and Thailand) in the area of transition from analogue to digital broadcasting out of which some are on-going.

At least five countries receiving assistance in migration to digital broadcasting.

Number of countries to receive assistance in the domain.

Assistance in preparation of roadmap for migration from analogue to digital broadcasting (2).

Four projects (Japan, Republic of Korea and Thailand) started / on-going to support countries develop roadmaps, relevant regulations, revision of existing guidelines, addition of a section on digital archives and building human capacity.

Projects to support digital broadcasting.

Number of projects initiated.

"Enhanced skill/capacity in the area of broadband communication".

Participants built capacity and skills in the area of broadband through eight regional face to face trainings (NGN Business Planning, Converged IP Network Technologies, Wireless Broadband Network Planning, Broadband Quality: Technical Standards and Measurements, International Training Program, IPv6, Cloud Computing) benefitting more than 350 participants. Online courses on Broadband Policies for Universal Access and IPv6 were also held. Six national workshops were held.

Two national workshops/training. courses (CoE). 50 people trained.

Number of workshops organized and number of people trained.

National and sub-regional agreement/ MoU to assist ICT infrastructure deployment.

Four projects with support from KCC (1), NBTC (1), DBCDE (2)) supported development of broadband in the Asia-Pacific region.

Two national and one sub regional partnership agreement signed for broadband deployment.

Number of projects/ partnership agreement concluded/initiated.

Reduction in the number of communities/disadvantaged groups without access to broadband.

Communities in Sri Lanka schools, Thailand provided enhanced access to broadband to communities. Members have supported wireless broadband development projects and learning from success, new projects have come with funding from Members.

Ten communities / disadvantaged groups provided access to broadband. Increase in broadband penetration rate of two countries.

Feedback from Members.

Performance Report

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Planned Actual


D2 1.44 1.44

D1 10.56 12.84

P5 61.92 50.16

P4 16.44 33.00

P3 23.04 31.32

P2 2.88 11.28

P1 0.00 0.00

G7 1.44 1.80

G6 29.16 26.64

G5 57.48 57.60

G4/G3/G2 15.48 10.20

Total 221.28 237.72


Planned Actual

Arabic 109 22 Chinese 109 21 English 96 25 French 217 37 Russian 109 35 Spanish 217 27 Total translation 857 167

Arabic 142 25 Chinese 142 27 English 192 25 French 217 35 Russian 142 37 Spanish 217 29 Total typing 1’052 178 Total reprography 50’000 25’000

Performance Report

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Objective 3 ‘’TO ENHANCE THE DEPLOYMENT AND THE SAFE

USE OF ICT APPLICATIONS AND SERVICES‘’


• Increased confidence in cybersecurity • Improved coordination of international

efforts to decrease cyberthreats and protect children online

• Enhanced knowledge and skills of national regulators in relation to cyberthreats

• Enhanced cooperation through partnerships

• Enhance knowledge and skills of national bodies to use telecommunications/ICTs for social and economic development.


• Increased confidence in cybersecurity • Number and impact (e.g. number and

seniority of participants) of forums, training programmes, workshops, seminars, toolkits and guidelines

• Feedback from members • Number of MoUs in effect • Number of countries having developed or

improved programmes relating to the use of telecommunications/ICTs for social and economic development

Summary

Objective 3 includes the following output:

– Cybersecurity and ICT applications deployment

For 2012, the actual human resources allocated to objective 3 represent 15.46 per cent of the total human resources of the Telecommunication Development Bureau.

Performance Report

34

Output 6 Cyber security and ICT applications deployment The main purpose of this output is to support the ITU Member States and Sector Members, in particular developing countries, in:

• Improving access to ICT applications and services that contributes to economic and social development, especially in underserved and rural areas, and to attaining the UN Millennium Development Goals (MDGs) and the World Summit on the Information Society (WSIS) targets.

• Achieving trust and confidence in the use of ICTs, the Internet and next-generation networks (NGNs). This is important for

• The deployment and use of broadband networks. Cyber security should be dealt with taking into consideration the global, transnational nature of cyberthreats and under certain circumstances cybercrime, and taking into account the framework of the ITU Global Cyber security Agenda (GCA).

• Promoting fair and equitable access to critical Internet resources (CIRs), by enabling the adaptation of adequate national and/or regional policy processes, specifically for IP-based networks, including the transition from IPv4 and migration to/deployment of IPv6, domain names and their internationalized versions.

• Capacity building, through enhancement of awareness of the use of critical Internet resources, in collaboration, when required, with relevant expert organizations.



Enhanced or new national cybersecurity and/or Child Online Protection (COP) Strategies.

To remedy the lack of legislative capacities in this area in a number of developing countries, in collaboration with UN agencies and other international organizations, BDT has established. Specific programmes to facilitate the development of regional cybersecurity policies and national cybercrime legislations. The national cybersecurity guide assists countries across regions in building a comprehensive national approach on cybersecurity. In addition, the cybercrime guide produced by BDT in six languages serves as a tool to help countries in the process of establishing the necessary legal frameworks.

Number of national cybersecurity or COP strategies implemented thanks to ITU support. Toolkits available and promoted at different international events.

COP and cybersecurity National strategies and solutions developed and adopted by five countries. COP specific solution developed for Jordan, Brunei, and Egypt. COP country case study elaborated for Costa Rica.

http://www.itu.int/ITU-D/cyb/cybersecurity/legislation.html

http://www.itu.int/ITU-D/cyb/cybersecurity/legislation.html

http://www.itu.int/ITU-D/cyb/cybersecurity/docs/ITUNationalCybersecurityStrategyGuide.pdf

http://www.itu.int/ITU-D/cyb/cybersecurity/docs/ITUNationalCybersecurityStrategyGuide.pdf

http://www.itu.int/ITU-D/cyb/cybersecurity/projects/crimeguide.html

http://www.itu.int/ITU-D/cyb/cybersecurity/projects/crimeguide.html

Performance Report

35


Measurement

Assistance provided to countries to combat cyberthreats through the establishment of a national Computer Incident Response Team (CIRT) and sharing of best practices to combat cyberthreats in the spirit of international cooperation.

BDT has executed in-country assessments in 27 countries providing technical expertise and advice and assisting Member States in the planning, development and deployment of CIRTs. More than 970 security professionals have been trained to operate the CIRTs. Also, BDT has helped existing CIRTs in 16 countries to enhance their operations through cyber exercises aimed at testing the CIRT capacity to timely respond and investigate on cyber attacks More than 2400 officials from the 144 countries part of ITU-IMPACT as well as senior executives of Ministries and regulators from around the world have been trained through specialized courses and technical workshops on various technical and policy aspects of information and ICT security, including malware analysis and investigation, securing networks, forensics, and operation of National Computer Incident Response Teams (CIRTs)

Number of national CIRTS established thanks to ITU support. Number of Awareness events and CIRT assessment workshops. Number of published best practices, guidelines, and toolkits.

Four CIRTs established in 2012, out of 10 who signed and provided financial contributions. The remaining countries are planned for 2013. Symantec, Kaspersky Labs, ISC2, ABI Research and the Association of Chief Information Security Officers (ACISO) have become ITU-D Sector Members of BDT. Twenty-seven reports produced for the countries on CIRT assessment.

Expertise provided to support ad hoc assistance, Centres of Excellence, Regional Initiatives, presentations and projects, related ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

Elaborated project for the regional centre (where CYB is project coordinator, under the Arab region Regional Initiatives and Connect Arab. Coordinated WSIS Action Line C5, together with GS.

Number of contributions provided, meetings organized, and other kinds of support provided. Support and assistance provided (e.g. Review of terms of references, expert reports, development of presentations and content of training materials).

Organized High Level Panel and three sessions during WSIS 2012. Elaborated Cybersecurity element for Connect Arab, Connect America, and GSR 2012.

http://www.itu.int/ITU-D/cyb/cybersecurity/index.html

http://www.itu.int/ITU-D/cyb/cybersecurity/index.html

Performance Report

36


Measurement

Enhanced knowledge and skills of national bodies in the use of ICTs for development.

IP Backhaul Guide for Broadband Connectivity Increase awareness on the “Management of Internet Domains” and IP networks.

This guide will help ITU Members to develop their Master Plan. Capacity building on IP Policy and Technical aspects.

The Guide has been developed and available in French, English and Spanish. Two-hundred hard copies and electronic versions. Several works shops and training sessions were organized: e.g “Management of Internet Domains and National Numbering Plan” for Portuguese and Spanish speaking countries in Africa, was held in Sao Tome and Principe, (April 2012), Dispute Resolution in ICT in Sudan (April 2012). Training course on Converged IP network technologies (Feb. 2012 in New Delhi, India).

Countries better informed about ITU activities, better collaboration between different partners.

ITU-D SG1 and SG2 continue to address IP-related issues such as NGN Interconnection, VoIP, Access technology for broadband telecommunications including International Mobile Telecommunications (IMT) and migration strategies from existing networks to NGNs for developing countries.

Website regularly updated.Number of events. Number of involvements in partnerships.

2 Rapporteurs group meeting and the SG meeting in September 2012.

Project proposals finalized (1).

Positive Feedback from Members on IPv6 Project.

Support ITU Members with deployment/migration to IPv6-based networks and applications.

The Project Document has been finalized; The Swedish Administration provided support with Technical Material (in English) on IPv6 Migration. NAV6 from Malaysia has agreed to partner with USD 300 000 as financial contribution with ITU on IPv6 Project.

http://academy.itu.int/moodle/course/view.php?id=309&topic=0

http://academy.itu.int/moodle/course/view.php?id=309&topic=0

http://www.itu.int/net3/ITU-D/stg/rgqlist.aspx?rgq=D10-RGQ12.3.1&stg=1



http://www.itu.int/net3/ITU-D/stg/rgqlist.aspx?rgq=D10-RGQ25.2&stg=2




Performance Report

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Measurement

Project proposal finalized (2).

Start of project implementation. Broadband Wireless Network Equipment.

Support ITU Members with deployment of/migration to IPv6-based networks and applications. Nexpedience has donated USD 1’000’000 in kind covering 180 Broadband BTs.

This Activity has been delayed (due to the partnership negotiations with potential Donors). One-hundred and eighty (180) BTS donated for Broadband Connectivity in Schools and Hospitals (in Burkina Faso, Djibouti, Mali and Rwanda).

Project proposal finalized (3).

Start of project implementation. ITU Regional Cybersecurity Centre in Oman

Support ITU members in the Arab region on building capacity on Cybersecurity Oman has donated USD 2’000’000 cash

Project signed in December 2012

Project proposals finalized (4).

Start of project implementation. Facilitating the establishment of National CIRTs

Support Burkina Faso, Burundi, Kenya, Cote D’Ivoire, Tanzania in the establishment of Computer Incident Response Teams The above countries provided a financial contributions for a total amount of 615’000 CHF

Projects started in 2012. Four of them successfully implemented. The others are in the closure phase

Groundwork for the setting -up holding electronic meeting for the CIS. Project “the videoconference communication network between the ITU Area Office for the CIS and the CIS countries.

Equipment for the Videoconference network for the CIS, the first stage, for the ITU Area Office for the CIS in Moscow, the Russia and Armenia were delivered, the network is implemented.

Number of countries connected.

ITU Area Office for the CIS in Moscow in the framework of this project connected with Russia, Armenia, Kyrgyz Republic and Moldova implemented.

Assessment and development of CIRT capabilities in Africa, within the ITU IMPACT activities: Preparation and implementation of national CIRTs in Africa.

CIRT implementation process completed for Zambia, Kenya, and Burkina Faso. Process underway for Uganda, Tanzania and planned for Lesotho.

Number of countries involved in the project. Number of countries having implemented their national CIRT.

National CIRT implemented in three countries and is in progress in two countries.

E-Government platform implementation with the use of PKI as security solution and elaboration of procedures for the use of the platform for cabinet meetings.

Platform fully implemented and PKI security solution installed. Procedures elaboration is still pending.

Coverage of all ministries by the e-Council network. Effective use of the platform for cabinet meetings.

Coverage of all ministries by the e-Council network. Effective use of the platform programmed after procedures elaboration.

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Measurement

Study of established CIRT performance: Provision of independent assessment of established CIRTs. Increase awareness of cyber-attacks and the importance of CIRTs. Improve Cooperation between ITU & IMPACT.

Cyber drill workshop held with IMPACT in Amman- Jordan.

Number of countries participating/observing. Degree of satisfaction by the Members.

The event was great success. All expected results were achieved: 1. Provision of independent assessment of established CIRTs. 2. Increase awareness of cyber-attacks and the importance of CIRTs. 3. Improve Cooperation between ITU and IMPACT. Further, a good introduction to other cybersecurity technologies was delivered. This includes technologies for COP, online monitoring.

Strengthen the national expertise and enhance the capacity building in terms of the legal aspects of Child Online Protection (COP) and get benefit from the best practices in this regard. Draft a regional legal framework for COP.

Workshop on Legal Aspects of Child Online Protection in the Arab Region.

Number of countries participated in this workshop and a positive feedback.

A good number of countries and involved stakeholders participated and the number of countries participated in this workshop. Positive feedback from all participants and experts which lead to commitment for developing a regional framework for COP in the Arab region.

Establishment of a Top Level Domain for Arab Region (.ARAB).

Recruitment of an expert to prepare the drafts for the Application file for .ARAB (and its equivalent in Arabic script) for submitting to ICANN on behalf of the LAS

To provide ITU inputs to an Arab TLD Charter summarizing the main policy choices for .Arab and its management.

Application for the domain names was successfully submitted to ICANN in due time.

Appropriate national, sub regional and regional framework for cyber security.

At least one regional event (e.g. seminar, training). Two countries receiving direct assistance in framing the national cyber security strategies or cyber security- related issues; At least two counties having newly established national cyber security strategies

Number of regional events, level of direct assistance provided and impact.

CIRT readiness report for Lao PDR used as basis in the establishment of LaoCERT in 2012. For Cambodia, Myanmar and Vietnam, the individual Country Reports made the national CERTs be more aware of its vulnerabilities, weaknesses and strengths from which to work on for improvement.

Performance Report

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Planned Actual


D2 1.44 1.44

D1 10.56 12.84

P5 52.32 41.88

P4 26.28 31.32

P3 23.52 41.52

P2 12.36 18.36

G7 1.44 3.00

G6 29.16 27.72

G5 57.24 72.48

G4/G3/G2 15.48 11.40

Total 231.24 263.40

Documentation and publications (Number of pages) Planned Actual

Arabic 145 99 Chinese 145 130 English 128 107 French 289 267 Russian 145 274 Spanish 289 410 Total translation 1’141 1’287

Arabic 189 105 Chinese 189 90 English 256 157 French 289 354 Russian 189 134 Spanish 289 470 Total typing 1’401 1’310 Total reprography 350’000 570’000

Performance Report

40

Objective 4 ‘’TO CREATE A POLICY AND REGULATORY

ENVIRONMENT CONDUCIVE TO

TELECOMMUNICATION/ICT DEVELOPMENT‘’


• Enhanced dialogue between national regulators, policy-makers and other telecommunication/ICT stakeholders

• Enhanced knowledge and skills of policymakers and national telecommunication/ ICT regulators

• Accurate data analysis of telecommunication/ ICT development available

• WTI Database updated • Enhanced awareness and capacity of countries

to produce telecommunication/ ICT statistics • Accurate regulatory and financial information

of the telecommunication/ICT sector available


• Number (e.g. number and seniority of participants) of training programmes, workshops, seminars and symposia organized as planned

• Number (e.g. number of web visits/views, hits, citations, purchases or attendees) of/at "information" publications, statistical, online resources and events

• Response rate to annual questionnaires

Summary

Objective 4 includes the following outputs:

– Enabling environment enhancement

– ITU-D Publications


Performance Report

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Output 7 Enabling environment enhancement The main purpose of this output is:

• To assist the membership in creating and maintaining an enabling telecommunication/ ICT policy and regulatory environment, through the establishment and implementation of sustainable national policies, strategies and plans, the inclusion of ICTs in national poverty-reduction strategies, and the establishment of adaptive, transparent and pro-competitive regulatory frameworks to further universal access to ICTs with digital inclusion for all.

• To assist the membership in developing and implementing effective financing

• Policies and strategies in a converging telecommunication/ICT environment that are appropriate to their economic situations, taking into consideration economic analysis and a cost-oriented approach to pricing, with a view to fostering equitable and affordable access to ICTs.

• To maintain ITU's global leadership as the prime source of international telecommunication/ICT indicators, through the collection and dissemination of statistical information.

• To allow countries to make evidence-based policy and strategy decisions, by sharing information and know-how on telecommunication/ICT developments through databases and research publications.



Increased visibility and recognition of ITU as the main source of international ICT statistics.

ITU recognized as lead agency on ICT statistics through participation in meetings of the UN Statistical Commission, the CCSA and the IAEG on MDGs. Input document to UNSC.

Number of citations of ITU statistics; Number of (external) statistical requests.

ITU widely cited as main source of global ICT statistics; around 1000 external statistical requests. ICT Statistics is by far the most visited website of BDT (more than 4 million downloads and 6.5 million views on ITU statistics website in 2012).

Enhanced knowledge of policy makers, investors and business people about current ICT market trends allowing them to take evidence-based decisions; accurate analysis of telecommunication/CIT developments available.

Enhanced knowledge of policy makers and accurate analysis produced through publishing of Measuring the Information Society 2012 Report; Arab Regional Report; Statistical Newsletter (StatShot); Little Data Book on ICT 2012.

Number (e.g. number of downloads, citations, purchases) of/at "information" publications and online resources published.

Around 300 000 downloads of MIS reports in 2012 and 230 000 downloads of Arab report;

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Measurement

Enhanced availability and dissemination of internationally comparable, timely ICT statistical databases.

Enhanced availability of ICT statistics by releasing updated WTI database in June 2012 and December 2012; Yearbook of Statistics in December 2012; and regularly updated online statistics (including on ICT Eye).

Number of indicators and data points included in database. Number (e.g. number of hits, citations, purchases) of publication and online resources.

WTI database released with more than 100 indicators for over 200 economies. Around 400 copies of WTI database sold; around 160 copies of Yearbook of Statistics sold.

Enhanced or new national e-strategies with special emphasis on e-Health strategies elaborated by countries.

National eHealth planning tools were made available to Member States through the publication of the joint ITU-WHO “National e-Health Strategy toolkit”. To assist countries in implementing the toolkit, a workshop in collaboration with WHO on “eHealth strategy Development Country Experience and Next Steps” was organized on 25-26 July 2012, Geneva, gathering representatives from Ministries of Health and ICT from more than 15 countries to support the initiation of national eHealth planning processes.

Toolkit for national eHealth strategies development available and promoted at different international events. Number of pilot implementation of national e-Health strategies development supported by ITU/WHO.

Toolkit published and promoted in several international conferences. Translation to different UN languages in underway. Two countries adopted the toolkit to develop their national eHealth strategies.

Assistance provided to deploy innovative ICT applications especially on mobile platforms through projects and sharing of experience and best Practices.

ITU in partnership with WHO has launched a joint workplan to use communicable Diseases(NCDs) burden through scalable mHealth solutions. The workplan will target eight countries in four years in areas of prevention, treatment and policy enforcement. Costa Rica was selected as a first implementing country

Number of project proposals and partnerships developed with countries and international organizations. Number of published best practices reports, guidelines, toolkits, and organized events.

Partnership agreement with WHO for mHealth for non-communicable diseases signed. Project proposal under development for first implementing country. More than 1000 participants coming from more than 50 countries benefited from more than ten global and regional events to share knowledge on ICT best practices for health and governance.

http://www.itu.int/ITU-D/cyb/app/e-health/NeHSToolkit/intro.phtml

http://www.itu.int/ITU-D/cyb/app/e-health/NeHSToolkit/intro.phtml

http://www.itu.int/ITU-D/cyb/events/2012/e-health/Nat_eH_Dev/index.phtml

http://www.itu.int/ITU-D/cyb/events/2012/e-health/Nat_eH_Dev/index.phtml

Performance Report

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Measurement

Efficient development and dissemination of knowledge foundation to assist policymakers and regulators in developing and implementing an enabling broadband/ICT environment.

ICT regulation Toolkit. Content continuously updated with cutting edge information of the evolution of regulatory frameworks. New content has been added to various Toolkit modules and the web platform is being completely redesigned. Partnership project with infoDev/World Bank.

Number of joint and/or programmes developed or continued. Number of hits/visitors.

Highly positive feedback from ITU Membership and partner organizations (536’927 visits).

Strengthened the knowledge foundation in the area of ICT policy and regulation to assist policymakers and regulators in developing and implementing an enabling broadband/ICT environment. Development of the annual publication on reform in the ICT sector and best practices.

Six thematic reports released, in addition to nine country case studies developed in collaboration with the Broadband Commission Secretariat. The 2012 edition of Trends in Telecommunication Reform was released in all six ITU official languages. The reports discusses smart regulatory measures that regulators and policy makers can take to achieve broadband for all, foster innovation, and address the complexities and challenges of the broadband ecosystem. Eight discussion papers to be included in the 2103 edition of Trends were prepared.

Publication developed and released. Number (e.g. number of hits, citations, purchases) of/at "information" publications and online resources.

For the first six months after launch there were 201’478 online downloads. Seventy-eight copies sold. Eight discussion papers prepared and released on time. Highly positive feedback from ITU Membership; external assessment of the quality of the publication showed that it sets the gold standard in the area of ICT policy and regulation

Cutting edge economic and financial study. Efficient development and dissemination of knowledge foundation to assisting Policymakers and regulators in developing.

A study on Strategies for the deployment of NGN and NGA in a broadband environment – regulatory and economic aspects has been developed as planned to assist Policymakers and regulators by identifying key economic and costing issues in NGN and NGA migration.

Number of online downloads. Feedback from ITU Members.

Results from this study have been presented to the ITU-D Study Group 1 Question 12-3/1 and will be presented during the Costs and Tariffs Seminars to be organized in coordination with the ITU-T SG3 Regional Groups in 2013. The publication will be posted on the BDT website soon.

Performance Report

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Measurement

Enhanced dialogue between national regulators, policy-makers and other Telecommunication/ICT stakeholders (1).

The 12th Global Symposium for Regulators (GSR-12) was held in Sri Lanka, from 2 to 4 October 2012. The GSR was preceded by the Regulatory Association meeting and a series of industry pre-events. The 13th Forum on Telecom/ICT Regulation and Partnership in Africa (FTRA) was held in Libreville, Gabon from 18 to 20 June 2012. G-REX, Global Regulators’ Exchange, Virtual Tool for Regulators.

Number and level of participants. Participant satisfaction Feedback from members. Number hits and usage of online platform.

Four hundred and forty-six (446) regulators, policy-makers, industry and private sector from 77 participated. The GSR adopted best practice guidelines on regulatory approaches to foster access to digital opportunities through cloud computing services. Two hundred (200) delegates representing 39 countries, 11 regional and international telecommunication organizations, and 8 telecommunication entities participated in the forum. Forty (40) question posted, 71 answers received.

Enhanced dialogue between national regulators, policy makers and other telecommunication/ICT stakeholders (2).

Organization as planned of the Facilitation Meeting of the WSIS Action Line C6: Enabling Environment.

Number and level of participants. Participants' satisfaction and feedback from Members.

The meeting organized as an interactive panel discussion attracted about 70 participants and had a very positive feedback.

Workshop for CIS on Trends in the development of radiocommunications as a result of WRC-12: technical and regulatory aspects.

Enhanced knowledge and skills of stakeholders on radiocommunications, in particular with relation to WRC-12.

Level of participation, number of countries.

Eight sessions with 33 presentations were provided. Participation of 62 specialists from 8 CIS administrations.

Enhanced cooperation among African regulators, ICT development issues, Impact and introduction of new technologies for regulatory issues.

Annual Forum on Telecommunication Regulation and Partnership in Africa (FTRA 12): Impact and introduction of new technologies for regulatory issues, judged by level of attendance and outputs.

Number, diversity and seniority of participants, MoU, partnership, work plans.

One hundred and fifty (150) delegates from 40 countries (among 43 in the sub-Saharan area) attended the FTRA-12 and 12 Recommendations have been approved for the migration to Digital Broadcasting.

Assistance to DRC to develop a tariff and cost model.

New costing method and tariffs proposed to the customers.

Update costs oriented efficient tariffs.

20 people have been trained and are now able to propose some costs and tariffs processes in their national post and telecom company. SCPT have improved skills in the costing of related ICT services they are offering (The new mobile network can now be commercialized).

Performance Report

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Measurement

Assistance to CEMAC/ECCAS countries for the transposition of ICT directives and laws: Transposition of directives and laws in the respective countries.

Through Experts meeting conveyed and organized by ECCAS the model of laws have been approved by the experts and submitted for the Ministerial conference for consideration and approval and to be made mandatory.

Set of laws approved within a same framework and background. Economic integration.

Transposition at country level is being made progressively. Cameroon, Congo and Gabon have already approved laws on cyber security. Fifty per cent of the countries have applied the regional Directives.

ICT Policies, Strategic Plans & Indicators Workshop: Critical ICT indicators groups to develop strategies, increase response and spending on measurement to respond to the changing usage pattern.

Workshop on Indicators was held in Sharm El Sheikh-Egypt.

No. of attendees. Attendees’ satisfaction rating.

Presentation of some very relevant indicators and methodologies for planning. Review of the proposed site developed by MCIT Egypt. Formulation of IP based. Number of participants exceeded fifty. Very high satisfaction from participants.

Improved enabling environment to facilitate ICT development.

At least two countries having newly established ICT policy and regulation. At least two countries receiving direct country assistance in policy and regulation.

Number of assistance provided.

At least nine assistances were provided in the area of wireless broadband roadmap assistance (Myanmar, Nepal, Samoa, Fiji), National Broadband Policy (Bhutan, Bangladesh, Cambodia, Papua New Guinea), spectrum charging (Bangladesh).

Enhanced skills of relevant human Resources.

Seventeen LDCs, SIDSs, LLDCs attended face to face ITU ASP CoE trainings More than 90 participants from LDCs, SIDSs, and LLCDs attended ITU ASP CoE face to face trainings. online courses and other region training opportunities including ITU-IDA Executive Training Programme, Int. Training Programme, ITU-NBTC Training Programme. All ITU ASP CoE face to face training courses with more than 70 per cent satisfaction rate. More than 17 training programmes were carried out.

At least eight participating countries from LDCs, SIDS, LLDCs attending ITU. ASP CoE courses. At least 25 participants from LDCs. SIDS, LLDCs attending ITU ASP CoE. Courses. At least 70 per cent satisfaction. At least one joint training programme with partner(s).

Number of participants, satisfaction level.

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Measurement

Regulatory issues in cloud computing.

Assistance provided to the Arab Regulators Network (AREGNET) on could computing.

Expertise provision and successful conclusion on regulatory outcomes on cloud computing.

Satisfactory conclusion of the assistance to AREGNET.

Promotion of regulatory cooperation and information sharing.

Asia-Pacific Regulators Roundtable enhanced regulatory cooperation amongst senior regulatory authorities members. Five partnership projects (ITU-KCC Digital Broadcasting, ITU-KCC Wireless Broadband Roadmap, ITU-DBCDE Projects (2) covering assistance in telecom/ICT, ITU-EC Project - regulatory & capacity building) were implemented benefitting LDCs, LLDCs and SIDSs amongst others About 10 projects supported meeting the objectives of the ITU Asia-Pacific Regional Initiatives on Policy & Regulations Support for Pacific Island States, Universal Service Obligation in Thailand, Asia-Pacific Regional Initiatives on Telecom., Assistance in Telecom./ICT in ASP Region, USO Monitoring and Evaluation Framework in Thailand, Study of Telecom. Price Regulation in Thailand, Licensee Monitoring and Compliance Framework, Pilot Biddings for USO Projects in Two Provinces of Thailand, ITU NBTC Training.

At least one forum organized to promote regulatory cooperation and information sharing.

Number of forum/events organized.

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Enabling Environment Enhancement Human resources

(Work/months)

Planned Actual


D2 1.44 1.44

D1 9.48 13.56

P5 63.72 50.64

P4 64.32 65.40

P3 34.92 69.00

P2 3.48 5.28

G7 1.44 1.80

G6 29.28 30.48

G5 91.68 80.64

G4/G3/G2 15.48 8.88

Total 316.68 328.56


Planned Actual

Arabic 150 838

Chinese 150 523 English 120 161

French 300 927 Russian 150 524

Spanish 300 679 Total translation 1’170 3’652

Arabic 205 950

Chinese 205 613 English 275 230

French 300 1’200 Russian 200 602

Spanish 300 720 Total typing 1’485 4’315 Total reprography 300’000 534’291

Performance Report

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Output 8 ITU-D Publications ITU-D publications include:

• Recommendations, Reports and Handbooks: These are the result of work carried out by the ITU-D Study Groups in response to specific ITU-D Questions and requests formulated by Telecommunication Development conferences

• The BDT Yearbook of Statistics

• Trends in telecommunication reform

• Other specific and well-focused publications on various subjects linked to development such as economic and finance, statistics, telecommunication policies, trends in telecommunications, etc...



Publication of high quality, timely, relevant: Recommendations, reports and handbooks; Yearbook of statistics, publications, in the format and content requested / specified by the pertinent governing instruments.

Expected results achieved. Timely preparation of the relevant inputs for the publication and compliance with the statutory requirements and the pre-established schedules and timely publication. Number of publications sold and level of sales of publication income.

Number of copies sold and income from sales of publications reached the expected results.

To maintain and/or improve when possible the quality of the publications and guarantee/ increase to the most appropriate extent possible the level of sales and related income as well as the global level of dissemination.

As above. Number of publications sold and level of sales of publication income.

As above.

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ITU-D Publications Human resources

(Work/months)

Planned Actual E2 1.44 1.44D2 1.44 1.44D1 2.28 4.68P5 14.76 12.48P4 7.32 12.12P3 10.20 16.08P2 2.16 15.96P1 0.00 0.00G7 1.44 0.60G6 15.96 17.28G5 21.60 12.36

G4/G3/G2 1.20 2.88Total 79.80 97.32

Documentation and publications

(Number of pages)

Planned Actual

Arabic 165 155 Chinese 165 155 English 100 59


Spanish 400 155 Total translation 1'395 834 Arabic 325 240 Chinese 325 240

English 325 240 French 325 240

Russian 325 240 Spanish 325 240

Total typing 1'950 1'440 Total reprography 450'000 112’920

Performance Report

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Objective 5 ‘’TO BUILD HUMAN AND INSTITUTIONAL CAPACITY

AND FOSTER DIGITAL INCLUSION‘’


• Increased number of trained telecommunication/ICT professionals in developing countries

• Global cooperative network of training institutes

• CoE network strengthened and ITU Academy established

• Increased awareness of the need to connect schools to broadband Internet services

• Increased human and institutional capacity on accessible telecommunications/ICTs for persons with disabilities

• Enhanced human capacity among telecommunication/ICT stakeholders on the use of telecommunications/ICTs to promote economic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities

• Assistance provided to ITU members in developing and implementing policies and strategies on the use of telecommunications/ ICTs to promote economic and social development of women and girls, youth and children, indigenous peoples and persons with disabilities

• Case studies, guidelines and toolkits made available to the members

• Projects implemented


• Number of training interventions delivered

• Number of individuals trained

• Feedback from members and survey, satisfaction on training interventions

• Number of training resources on ITU Academy platform

• Number of CoE nodes established • Number of internet training centres

established • Number of members aware of the need to

connect schools • Number of case studies, guidelines and

toolkits made available to members • Feedback from members • Number of projects developed and

implemented • Number of agreements signed (e.g. MoUs)

and number of partnerships formed

Summary Objective 5 includes the following output:

– Human capacity building and digital inclusion


Performance Report

51

Output 9 Human capacity building and digital inclusion Strengthening the human and institutional capacity of developing countries to adapt to an evolving ICT and telecommunication sector and promoting digital inclusion are the overall purposes of this output

Specific purposes to assist the ITU membership include:

• To act as the primary source of high-quality ICT information, education and training resources for different target audiences – ranging from government policy-makers and regulators to professional business-focused curricula for ICT executives and managers, and specialized programmes for technical and operational staff

• In collaboration with ITU subject matter experts (e.g. in ITU-D programmes), partners and experts, to aggregate, organize, ensure quality control and make available ICT information, education and training resources

• To directly deliver and promote education, training and development activities addressing a wide scope of ICT-related topics

• To deliver and promote education, training and development activities that build local institutional capacity to deliver ICT education, training and development activities, including assistance in the establishment of educational or training centres and "train the trainer" instruction

• To develop cooperative partnerships with institutions specializing in ICT education, training and development activities

• To raise awareness among governmental and private-sector decision-makers on the importance of digital inclusion for people with special needs

• To provide forums for discussion on the impact and use of telecommunications/ICTs for information sharing, education, training, poverty reduction and wealth creation for people with special needs, including youth-focused research and development

• To support the membership in providing greater availability, development and usage of local content, languages and corresponding websites for people with special needs, taking into account accessibility for persons with disabilities

• To working on removing gender barriers to ICT training and promote equal training opportunities in ICT-related fields for women and girls

• To assist the membership in developing and implementing national strategies, plans, policies and practices in order to achieve digital inclusion for people with special needs, including fostering accessible telecommunications/ICTs, such as by making assistive technologies available for persons with disabilities, and ensuring basic ICT literacy training and use of telecommunications/ICTs for economic and social development, poverty reduction and wealth creation

• To support the membership in developing and providing capacity building on ICT literacy skills for all, ICT-based life skills and vocational and education training for people with special needs, including in local languages, taking advantage of existing facilities such as schools, libraries, multipurpose community centres and public access points, and by promoting the establishment of local ICT centres in collaboration with all stakeholders

Performance Report

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Increase in the number of women, girls and indigenous peoples using ICTs for social and economic development through training and information dissemination.

Increase in the number of Indigenous Peoples participating in online training on project planning, implementation and monitoring/follow up of projects for the social and economic development of indigenous communities. Women at the bottom of the development pyramid trained to become digitally literate though the joint ITU and Telecentre.org Foundation Women’s Digital Literacy campaign, including a contest, funded by ITU, to provide CHF 15,000 worth of equipment to the telecentre that trained the most women which was awarded to the Malvar Community e-Center (CeC), a telecentre based in Batangas, Philippines. Over 90 countries made aware of Girls in ICT Day resulting in girls and young women being empowered by the awareness that there is a growing need for professionals in the technology area. The Women with the Wave: High Level Forum on Digital Inclusion of Women and Girls held on 10-11 Oct 2012 in Seoul, Republic of Korea, issued a Statement with a nine-point plan of action calling for greater participation of women across all levels and occupational groups in media and ICT sectors across the regions and international organizations to work harder to promote greater female representation in industry workplaces and equal access to technological and digital platforms.

Number of women, girls, children and Indigenous Peoples trained to use ICTs. Information on Girls in ICT Days disseminated.

Three on-line trainings for indigenous people; Over 230 Indigenous People trained of which 47 per cent were women. Nearly 400 000 women trained to become digitally literate. Awareness raising events held during WRC-12 and the Commission on the Status of Women; letters sent to all ITU members. Over 30 000 girls empowered in 1 300 Girls in ICT Day 2012 events held in 90 countries all over the world.

Information on Girls in ICT Day disseminated to 150 senior multi-stakeholder delegates from 35 countries.

Performance Report

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Measurement

Increased human and institutional capacity among telecommunication/ICT stakeholders on accessible ICTs for persons with disabilities.

Accessible ICTs for persons with disabilities has been promoted by increasing the human and institutional capacity among telecommunication/ICT stakeholders, including the regulators, policy makers and private sector players participating in the GSR, TELECOM, WSIS and ITU-D Study Groups in 2012. Tools for Members on accessible ICTs for persons with disabilities were developed, including publication of the “Making Mobile Phones and Services Accessible” report in 2012. Development of a “Model e- Accessibility Policy” report was launched in late 2012 and is expected to be published in 2013. The published report is posted on the Special Initiatives website and was disseminated in hard copy at meetings including GSR 2012, TELECOM 2012, WSIS 2012 and shared with ITU-D Study Group Question 20-1/1 on persons with disabilities as well as in regional meetings.

Number of participants in workshops, seminars, forums and Study Group Question Q20-1 meetings Number of case studies, and guidelines made available to the members

475 GSR participants, 50 TELECOM participants, 50 WSIS participants, 42 Rapporteur’s Group Participants in April 2012, and 189 Study Group participants in September 2012.

One report published and made available to Members at multiple meetings (see above); one report under preparation

Increased awareness of the need to connect schools to broadband Internet services through organization of workshops, seminars and forums.

Training provided to teachers from rural schools from Kyrgyzstan to improve their skills in using information technology and teaching school age children to use ICT.

Number of participants in workshops, seminars, and forums.

Five trainings to train teachers from rural area in digital literacy held building the capacity of 60 teachers from rural areas in Kyrgyzstan on using ICT, which was then taught to all the children from their respective schools.

Performance Report

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Measurement

Development and promotion of Digital Inclusion projects as well as information disseminated on digital inclusion activities through case studies, guidelines and toolkits

Girls in ICT Day 2012 Project implemented to encourage ITU members to organize events to create awareness among girls and young women about the growing need for professionals in ICT. Connect a School, Connect a Community projects implemented in Africa, Americas, Asia Pacific and CIS Regions. Tools provided to encourage young girls to embrace career in ICTs. Information disseminated on digital inclusion activities.

Number of projects developed and promoted Number of case studies, guidelines and toolkits made available to the members Number of blog entries on SIS blog.

Ninety countries involved in celebration of 1300 Girls in ICT Day 2012 events attracting over 30 000 girls. Nine Connect a School projects developed, supported, implemented and promoted. The ITU Girls in ICT Portal developed and enhanced with over 500 programmes on www.GirlsinICT.org (e.g. scholarships, internships, tech camps and online networks) in addition to a gallery of women ICT role models. Over 220 best practices on digital inclusion issues shared on SIS blog.

Expertise provided to support ad hoc assistance, Centres of Excellence, Regional Initiatives, presentations and projects and related ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

As Focal point for Q20-1/1 Support was provided to Study Group Question 1 and the Rapporteur's Group meeting for Question 20-1/1, including sharing BDT Accessibility resources with study group: supported WSIS session on persons with disabilities as a working group chair in a session. Presented the Women's Digital Literacy Campaign in a WSIS session on telecentres and provided regular contributions to ITU meetings (WSIS, Broadband Commission, etc.

Level of assistance, number of countries assisted and regional initiatives supported. Number of contributions provided, meetings organized, and other kinds of support provided.

EUR regional initiative on accessibility supported. Support provided on accessibility policy development for Nepal and Afghanistan. Regular contributions made to Study Groups, WSIS, Broadband Commission, Connect Summits, ITU-Council, etc.

http://www.girlsinict.org/

Performance Report

55


Measurement

Participation in and coordination with other UN agencies and inter-agency networks on youth, persons with disabilities and women.

In line with UN-SG Agenda on Youth, the BDT Director launched a joint initiative with Telecentre.org on “youth employment and entrepreneurship”. A study on this topic was developed to provide an evidence-based framework for further development of this initiative. The study will be published in early 2013. Support to resource mobilization and identification of potential partners to joint initiative “Youth Employment and Entrepreneurship” were also provided during TELECOM 2012 and the UN Volunteers – a UN interagency meeting.

Number of coordination events attended, reports provided, contributions made.

One report developed; one event attended; Input provided to two Connect Summits and Telecom 2012.

Expertise provided to support ad hoc assistance, Centres of Excellence, Regional Initiatives, presentations and projects and related ITU-D Study Group Questions and WSIS action lines as well as other ITU events.

ITU Academy: development and preparation of training material and platform upgrade: Platform software upgraded and new facilities implemented.

Level of assistance, number of countries assisted and regional initiatives supported. Number of contributions provided, meetings organized, and other kinds of support provided.

ITU Academy development and preparation of training material and platform upgrade : New version of e-learning platform installed and stabilized, 15 e-learning actions implemented, a total of 455 people trained through the platform.

Increased number of trained Telecommunication and ICT professionals in developing countries Global cooperative network of training institutes CoE network strengthened and the ITU Academy established.

Implementation of the project document of the Centre of Excellence for Africa and the training program adopted by the Steering committee of CoE nodes’, under the new agreement between ITU and nodes; CoE project has been extended by ITU.

Relevant training for teachers, managers of the ICT centres Socio-economic relevant training for community members to enable use of ICTs in their day-to- day social and economic activities. -Sustainable network between 7 training and educational institutions in order to promote human capacity building for ITU Member States particularly for ministries, regulators, , operators and Internet providers in Africa region .

The centres of excellence for Africa nodes network delivered 13 workshops in high quality of training in face to face and distance training. In total 397 staff members coming from 45 countries participated to these formations. All trainings material is developed and available in ITU Academy website. The workshop was attended by 102 participants from 23 countries. Such a high-level presence ensures that there is a strong willingness to strengthen the development of ICT competences in the telecommunication and education sectors in Africa and to create synergies between the two sectors.

Performance Report

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Measurement

Seminar on Current trends in telecommunication network development: theory and practice.

International and regional knowledge and experience leveraged in the area of the implementation of UWB, NGN, IP over DWDM; optimization of business -processes of telecom operators; and convergence of telecom services and technologies.

Level of participation, number of countries.

More than 120 participants from six CIS countries (specialists from Azerbaijan, Kazakhstan, Moldova, Russia, Tajikistan and Uzbekistan); 22 high-level presentations were made during the seminar by high-level experts from academia.

Development and dissemination of information on ICT management.

Seminar on Capacity building on strategic management for telecommunication/ICT.

Increased number of trained specialists from the CIS Region.

Implemented.

Support to World Telecommunication and Information Society Day.

WTISD with the theme "Women and Girls in ICT", with 20 young (all under 25) women CEO of ICT companies invited and recognized, and three awarded for the exceptional work in the field of ICT. ITU identified and sponsored the keynote and motivational speaker, from Ghana and provided promotional items. Ministers, both foreign and domestic attended the gala and other participants from Member States.

The event served to promote the work of the ITU and Member states in encouraging women and girls to embrace the use and study of ICTs. This was reflected in the extensive media coverage.

Successful WTISD All media, TV, Radio and print carried the event. There was use of social media during the event as there were several thousand twits during the event.

ITU Regional Workshop on ICT Competencies Development in the Telecommunication and Education Sectors in Africa: Assure the development and enhancement of the capacity and competence of the ICT Institutes and its integration in the regional initiatives.

The workshop was delivered. Through presentations, discussions and case studies on the best practice policies and strategic plans for ICT development and deployment in the ICT and education sectors in Africa it contributed to enhance knowledge and skills related to ICT capacity building; to develop an expertise with high quality using ICT tools , the practices methods as well as the leadership in the management and development of human resources.

Number of participants. A total of 120 participants from 26 countries participated. High-level presence ensured that there is a strong willingness to strengthen the development of ICT competences in the telecommunication and education sectors in Africa and to create synergies between the two sectors. Recommendations and all contributions presented are available on ITU Academy website. Attendee satisfaction rating is more than 90 per cent coming from evaluation report.

Performance Report

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Measurement

Enhanced skills of relevant human resources.

Members enhanced skills in the area of policy and regulation through deliberations and discussions during the regional events ( Asia-Pacific regulators roundtable, regional seminar on costs and tariffs and regional meeting of the SG3 Regional Group for Asia and Oceania (SG3RG-AO),ITU Asia-Pacific Regional Development Forum, ITU - ASEAN Forum on Promoting Effective and Secure Social Media) as well as two global events GSR and WTIM that were held in Asia-Pacific region. About 250 participants built skills in the area of policies & regulations (ITU-TRAI International Training Program, ITU-IDA Executive Training regional trainings, 5 regional face to face trainings under ITU Asia-Pacific Centres of Excellence) issues including Wireless roadmap, Internet Access Services, Cost Modeling, spectrum management). One online training and a number of national workshops held. The enhanced skill sets would work towards providing the Members with right skills to create appropriate enabling environment.

At least one regional/sub regional event addressing pressing policy and regulatory issues organized. At least one CoE course on policy and regulation implemented; At least 50 participants from developing countries having participated in each capacity building programmes implemented in ASP.

Number of regional event organized. Number of courses organized.

Development of appropriate policy, regulatory and legislative frameworks, including convergence aspects, to

Twelve direct country assistances and 1 common assistance to ten ASEAN countries were provided in the areas of National Broadband Policy (Bhutan, Bangladesh,

At least five countries assisted. Draft policy, regulations and or legislation on

Number of countries assisted.

Performance Report

58


Measurement

improve ICT penetration Policy and regulatory assistance extended to ASP countries and/or sub-regions.

Cambodia, Indonesia, Pakistan, and PNG), Spectrum Charging (Bangladesh), cybercrime (Maldives, Philippines), and assistance on drafting a Radiocommunication Law (Cambodia, Laos), universal service policy and fund (10 ASEAN countries), 3G licensing (Thailand).

identified policy/regulatory concerns. At least five countries assisted.

Illiteracy Eradication The launching of an illiteracy eradication application for the Arab region.

Through a challenge, launch a competition for the development of an illiteracy eradication application for the Arab region.

Successful launch and use of the application.

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Planned Actual


D2 1.44 1.44

D1 13.08 12.48

P5 54.36 43.68

P4 30.36 43.56

P3 57.72 46.44

P2 14.52 16.92

G7 1.44 3.00

G6 28.80 29.76

G5 82.56 73.68

G4/G3/G2 15.48 11.40

Total 301.20 283.80


Planned Actual

Arabic 120 305 Chinese 120 323



Total translation 920 1’621




Total typing 1’100 660 Total reprography 300’000 230’000

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Objective 6 ‘’TO PROVIDE CONCENTRATED ASSISTANCE TO

LDCs, SIDs, LLDCs, AND ASSIST IN DISASTER

MANAGEMENT‘’


• Increased average telephone and broadband density in LDCs, LLDCs and SIDS

• Enhanced capacity of regulators in LDCs, LLDCs and SIDS on telecommunications/ICTs

• Improved availability of information on telecommunications/ICTs in LDCs and SIDS

• Areas vulnerable to natural disasters mapped

• Computer-based information systems covering the results of surveys, assessments and observations developed

• Policies and measures to minimize the impact of climate change and climate variability developed

• Countries better informed on actions to mitigate and adapt to climate change using telecommunications/ICTs

• Assistance provided in cases of emergency


• Average telephone and broadband density in LDCs, LLDCs and SIDS

• Number and impact (e.g. number and seniority of participants) of forums, training programmes, workshops, seminars, toolkits and guidelines

• Feedback from members • Effectiveness and time of response to

requests in emergency situations • Number of countries with climate-change

and disaster management strategies and plans

Summary Objective 6 includes the following output:

– Special assistance, emergency telecommunications and climate change


Performance Report

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Output 10 Special assistance, emergency telecommunications and climate change The main purpose of this output is:

• To increase the average telephone density in the countries to 50 main lines (ML) per 100 inhabitants and the number of Internet connections to 15 users per 100 inhabitants by 2015

• To promote universal access to ICTs in LDCs, SIDS and LLDCs, and provide assistance to developing countries in disaster risk reduction, with the aim of helping these countries attain internationally agreed development goals, such as the Millennium Development Goals, by the year 2015. With this improved access, these countries could use ICT as a development enabler

• To provide assistance in disaster prevention, preparedness and relief/response and telecommunication infrastructure reconstruction/rehabilitation in countries affected by disasters

• To provide assistance to developing countries in the use of ICTs to mitigate and address the effects of climate change, taking into account the impact of ICTs on the environment

This output will be valued for its quality and timely delivery of concentrated assistance for the general socio-economic development of countries through ICTs, focusing on the specific needs of LDCs and countries in special need (landlocked developing countries, and small island developing states).

Performance Report

62



Enhanced capacity of regulators in LDCs, LLDCs and SIDS on telecommunications/ICTs.

Ten workshops/forums with over 500 high level and a total of 2000 participants, an average of 250 at each event.

Positive impact reported by Member States from forums, training programmes, workshops, seminars, toolkits and guidelines.

Number and impact (e.g. number and seniority of participants) of forums, training programmes, workshops, seminars, toolkits and guidelines.

Significant improvement in telephone and broadband density in LDCs, LLDCs and SIDS.

Telephone per 100 inhabitants: Fixed = 2% Mobile = 46.5% Broadband: Fixed = .002% Mobile = 26.7%.

Member State corroboration that ITU’s efforts have promoted/resulted in better telephone and broadband density in LDCs, LLDCs and SIDS.

Average telephone and broadband density in LDCs, LLDCs and SIDS.

Improved availability of information on telecommunications/ICTs in LDCs, LLDCs and SIDS, including the development of computer-based information systems covering the results of surveys, assessments and observations.

Improved availability of ICTs by creation of interactive multimedia laboratory training centres, coordination platform.

Production of analytical reports by the computer-based systems, and formal acknowledgement of the importance and positive impact dissemination of related information has had at the country level.


Countries better informed on actions to mitigate and adapt to climate change using telecommunications/ICTs.

Capacity building on spectrum management and monitoring, development of national broadband policy, and direct assistance.

Impact on policies and climate change action plans as reported and implemented by Member States.

Number of countries with climate-change and disaster management strategies and plans.

Advice, support and on-the-ground assistance provided in cases of emergency.

Continue to provide assistance to Member States on emergency telecommunication.

Advice and assistance was of demonstrable value before, during and after disasters as reported by countries concerned and as demonstrated through concrete on-the-ground examples.


Set-up of climate-change and disaster-management strategy

Mapping of areas vulnerable to natural disasters carried out with a view to enhancing country-level climate-change and disaster-management.

Demonstrable improvements to climate-change and disaster-management strategies and plans reported by countries as a result of mapping.

Member State corroboration that ITU’s efforts have promoted/resulted in better telephone and broadband density in LDCs, LLDCs and SIDS.

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63


Measurement

Development of a costing and tariff model for Ethiopia: capacity in developing cost based tariffs which will allow more efficient sector development.

Inception Report discussed and hand over to the Ministry.

Cost and tariff model and training delivered.

Inception report for costing and tariff model delivered.

Regulations on infrastructure sharing, number portability and tariff rebalancing.

Preparation of a strategic report (by two experts) to allow AMRTP to discuss with to policy-makers and other telecommunication and ICT stakeholders; to enhance knowledge and skills of AMRTP’s senior executives ; to prepare all recommendations and guidelines and legal, administrative documents to enable the environment of passive infrastructure sharing and national roaming.

Number of mobile and fixed lines, penetration, revenue and investment, open marked for third mobile operator and migration from 2G to 3G, increase in the international access.

Experts' report was elaborated and submitted to AMTTP that made some comments to be integrated. Final report is being finalized.

Special assistance, Provision of technical expertise to Djibouti.

Provision of concentrated and special assistance. Provision of technical expertise. Sharing of training materials, applications and other tools on the use of telecommunications/ICTs for social and economic development.

Assistance delivered. SMS4DC was purchased and delivered. The assistance was in the form of expert mission to assess readiness for establishment of CIRT.

Special assistance, Provision of technical expertise to Djibouti.

Provision of concentrated and special assistance. Provision of technical expertise. Sharing of training materials, applications and other tools on the use of telecommunications/ICTs for social and economic development.

Assistance delivered. SMS4DC was purchased and delivered. The assistance was in the form of expert mission to assess readiness for establishment of CIRT.

Performance Report

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Measurement

Development of national emergency telecommunications plan (NETP).

Mongolia is being provided assistance in the area of emergency telecommunication ITU-NBTC Training Workshop in Thailand built skills amongst more than 80 participants from Asia-Pacific region on the use of telecommunications/ICTs in disaster management. System demo for common alerting protocol (CAP) and Prototype of web-based geographical information system (GIS) was developed.

At least two countries receiving ITU direct country assistance; At least two national stakeholder workshops on NETP; At least two countries having newly established NETP.

Number of countries receiving assistance.

Human capacity building in emergency Telecommunications.

ITU-NBTC Training Workshop in Thailand built skills amongst more than 80 participants from Asia-Pacific region on the Use of telecommunications/ICTs in disaster management. System demo for common alerting protocol (CAP) and Prototype of web-based geographical information system (GIS) was developed.

At least 60 people trained (i.e. at the national level) At least one new guideline/toolkit for emergency telecommunications.

Number of people trained Number of toolkits developed.

Development of rural community centres that would serve as emergency focal centres

Establish a number of rural community centre in selected countries

The established centres would be self-sufficient and would also provide access during emergency situations.

Number of centres established.

Connections of schools Connection of schools in certain countries to ensure that children have access to the internet as well as serve the community with access after school hours.

The schools connectivity will be executed with national partners in certain countries that would ensure sustainability and community access.

Number of connected schools.

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Planned Actual


D2 1.44 1.44

D1 13.44 9.36

P5 54.24 44.04

P4 15.24 17.52

P3 24.72 40.92

P2 2.88 4.32

G7 1.44 1.80

G6 26.64 24.36

G5 57.96 50.04

G4/G3/G2 15.48 10.20

Total 214.92 205.44


Planned Actual

Arabic 185 64 Chinese 185 65 English 160 56


Spanish 350 66 Total translation 1’415 380



Russian 240 170 Spanish 350 106 Total typing 1’750 719 Total reprography 460’000 335’000



DEvEloPmEnT SEcToR



Performance Report

69

PART 3 – The Telecommunication Development Bureau

This section presents the Telecommunication Development Bureau as well as the different departments and divisions that are part of it.

Summary The mission of the BDT includes the organization and support of the outputs related to the six objectives of the Telecommunication Development Sector. These outputs consist of actions (activities) that represent a key component when it comes to the financial and planning processes.

ITU-D Bureau The Telecommunication Development Bureau is responsible for assisting countries in the field of information and communication technologies (ICTs), facilitating the mobilization of technical, human and financial resources needed for their implementation, as well as promoting access to ICTs. The Telecommunication Development Bureau also promotes the extension of the

benefits of ICTs to all the world’s inhabitants, participates in actions that contribute towards narrowing the digital divide, develops and manages programmes that facilitate information flow geared to the needs of developing countries.

The Telecommunication Development Bureau is organized into four Departments:

‒ Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR)

‒ Infrastructure, Enabling Environment and E-Applications Department (IEE)

‒ Project Support and Knowledge Management Department (PKM)

‒ Innovation and Partnership Department (IP)

In addition, it includes the Regional Offices.

The chart below illustrates the structure of the BDT.

Office of the Director

(DIR)

Infrastructure, Enabling environment

and E-applications Department

(IEE)

Project Support and Knowledge

Management Department

(PKM)

Innovation and Partnership Department

(IP)

Regional Offices

(ROs)

Deputy to the Director, Administration and

Operations Coordination Department

(DDR)

Performance Report

70

Key activities The key activities of the Telecommunication Development Bureau are linked to the following:

• Assistance to least developed countries,

landlocked developing countries and small island developing states

• Broadband deployment in rural areas • Capacity building • Climate change mitigation and adaptation

and e-waste management • Conformance and interoperability capacity

building • Cyber security: building confidence and

security in the use of ICTs • Digital inclusion • Emergency telecommunications • Global symposium for regulators

• Indicators and statistics • M-health applications to combat non-

communicable diseases • Partnership building and resource

mobilization • Policy and regulatory fora • Project implementation • Spectrum management system for

developing countries • Study group activities and knowledge

sharing • Transition from analogue to digital

broadcasting • Transition to new generation networks

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71

Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) The Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) is responsible for assisting and advising the Director in the direction and management of the Bureau including on all questions related to personnel, finance and operational planning process. The Department is responsible for leading the operational planning, assessment and reporting process within the framework of the Action Plan as adopted by the World Telecommunication Development Conference in coordination with the Heads of the other Departments in the Bureau and Regional Directors. The Department is responsible for management of the Administration Division (ADM), the Support Division (SUP), the IT Support

Service (ITS) and the Support to Field Offices Service (SFO). The Department is also responsible for coordinating conferences and events preparation and for monitoring the implementation of decisions emanating from ITU and BDT governing bodies including Council, Conferences and Assemblies of the other Sectors for matters of relevance to BDT as well as from the Telecommunication Development Advisory Group. The Department is responsible for coordination of the Bureau's cooperation with other Sectors and General Secretariat.

The following table provides the breakdown of human resources (Work/Months) in the Deputy to the Director and Chief of the Administration and Operations Coordination Department (DDR) by grade, for both planned and actual resources for the year 2012.

Human resources

(Work/months)

Planned Actual

Elected Official

D2 12 12

D1

P5 24 24

P4 12 12

P3 48 48

P2 12 36

P1

G7

G6 96 108

G5 96 48

G4/G3/G2

Total 300 288

Performance Report

72

Infrastructure, Enabling Environment and E-Applications Department (IEE) The Infrastructure, Enabling Environment and E-Applications Department (IEE) is responsible for assisting ITU Member States and ITU-D Sector Members with the utilization of appropriate technologies to build or extend their telecommunication infrastructure and adapt to the rapidly changing telecommunication/ICT environment. This includes the provision of guidelines and tools for the development of policy and regulatory frameworks, financing policies and strategies, development of telecommunication networks, the use of reliable and cost-effective ICT applications, cyber security, broadcasting and spectrum management. The Department is also responsible for promoting

access to, as well as use and knowledge of, telecommunications and ICTs for groups which have been marginalized in their access to current mainstream information communications technology services, including women and girls, children and youth, indigenous people, persons with disabilities and people living in remote communities. The Department is also responsible for making contribution to and following-up the work of ITU-D Study Groups for issues related to the responsibilities of the Department.

The table below shows the breakdown of the human resources (Work/Months) in the Infrastructure, Enabling Environment and E-Applications Department (IEE) by grade, for both planned and actual resources for the year 2012.


Planned Actual

Elected Official

D2

D1 12 12

P5 60 60

P4 48 84

P3 72 24

P2 12 12

P1

G7

G6 12 12

G5 48 60

G4/G3/G2

Total 264 264

Performance Report

73

Project Support and Knowledge Management Department (PKM) The Project Support and Knowledge Management Department (PKM) is responsible for assisting ITU Member States and ITU-D Sector Members strengthen the institutional and organizational capability to adapt to the rapidly changing telecommunication/ICT environment through capacity building. The Department also provides administrative and technical support in the formulation of project proposals and implementation of projects, project monitoring and evaluation; produces and disseminates timely statistical and analytical data on the Telecommunication/ICT Sector and the Information Society; and supports the work of

ITU-D Study Groups. The Department is also responsible for providing concentrated assistance to least developed countries, small island developing states, and landlocked developed countries. In addition, PKM implements activities and projects in the domain of emergency telecommunications, and climate change. The Department is also responsible for making contribution to and following-up the work of ITU-D Study Groups for issues related to the responsibilities of the Department.

The table below shows the breakdown of the human resources (Work/Months) in the Project Support and Knowledge Management Department (PKM) by grade, for both planned and actual resources for the year 2012.


Planned Actual

Elected Official

D2

D1 12 12

P5 24 48

P4 48 72

P3 36 72

P2 12 12

P1

G7

G6 12

G5 60 72

G4/G3/G2

Total 192 300

Performance Report

74

Innovation and Partnership Department (IP) The Innovation and Partnership Department (IP) is responsible for the strategic planning and thinking that will properly position the BDT to accomplish the organizational goals and objectives and to achieve the corporate vision; partnership building and resource mobilization, including the management of the ICT-DF and other funds in trust to support the

implementation of regional initiatives through bankable projects; and content coordination and strengthening of the synergy between the ITU-D Study Groups, the programmes and the special initiatives.

The table below shows the breakdown of the human resources (Work/Months) in the Innovation and Partnership Department (IP) by grade, for both planned and actual resources for the year 2012.

Human resources

(Work/months)

Planned Actual

Elected Official

D2

D1 12 12

P5 24 24

P4 24 24

P3 12 12

P2

P1

G7

G6 36 36

G5 36 12

G4/G3/G2

Total 144 120

Performance Report

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Regional and Area Offices The Regional and Area Offices are responsible for proposing the operational policy and strategy of telecommunication development activities in their respective regions, coordinating with countries of the region to prioritize requirements, proposing inputs for the preparation of the operational plan based on these prioritized regional requirements, as well as coordinating

and implementing technical cooperation activities in their respective regions, be they in the framework of projects, regional initiatives, or follow-up of World Telecommunication Development Conferences.

The table below shows the breakdown of the human resources (Work/Months) in the Regional and Area Offices by grade, for both planned and actual resources for the year 2012.


Planned Actual

Elected Official

D2

D1 48 48

P5 228 144

P4 36 48

P3 24 132

P2 12 24

P1

G7

G6 72 48

G5 144 192

G4/G3/G2 84 60

Total 648 696



DEvEloPmEnT SEcToR



Performance Report

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PART 4 – The resources

Summary This part of the document presents the summary of planned and actual resources for 2012. These estimates are based on the full implementation of outputs and activity programme of the Telecommunication Development Sector.

Human resources The following table and charts present the evolution of the planned human resources in terms of work/months for the Telecommunication Development Bureau for 2012.

Comparison between the 2012 actual and planned human resources levels


Planned Actual

Elected Official 12 12

D2 12 12

D1 84 84

P5 372 300

P4 192 240

P3 204 288

P2 48 84

P1

G7 12 12

G6 216 216

G5 432 396

G4/G3/G2 84 60

Total 1’668 1’704

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80

Distribution of the actual 2012 staffing level of the Telecommunication Development Bureau by grade

Breakdown of total 2012 actual human resources by department

Elected Official12

D212D1

84P5

300

P4240

P3288

P284

G712

G6216

G5396

G4, 12G3/G2, 48

Other456

Chart 4

DDR16.90%

DIR (includes ROs)42.96%

IEE15.49%

IP7.04%

PKM17.61%

Chart 5

Performance Report

81

Distribution of the 2012 actual staffing of the Telecommunication Development Bureau by Department and grade

DIR DDR IEE PKM IP

Elected Official 12

D2 12

D1 48 12 12 12

P5 144 24 60 48 24

P4 48 12 84 72 24

P3 132 48 24 72 12

P2 24 36 12 12

G7 12

G6 48 108 12 12 36

G5 204 48 60 72 12

G4/G3/G2 60

Total 732 288 264 300 120

Documentation The following table provides the comparison between the planned and actual levels of documentation for 2012.

Planned Actual

Arabic 1'974 2'249

Chinese 1'974 1'990 English 1'254 858

French 2'926 2'590 Russian 2'074 2'185

Spanish 2'886 2'455 Total Translation 13'088 12’327 Arabic 2'346 2'610 Chinese 2'346 1'945

English 2'778 1'507 French 2'911 2’944 Russian 2'346 1'986

Spanish 2'811 2’439 Total typing 15'538 13’431 Reprography 2'060'000 1'899'441

Performance Report

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Breakdown of 2012 translation requirements by output

RTDC0.65%

TDAG4.84%

STG30.09%

ICT infrastructure Development

1.35%

Cyber security and ICT application

deployment10.44%

Enabling Environment enhancement

29.63%

ITU-D Publications6.77%

Human Capacity building and digital

inclusion13.15%

Special assistance, emergency

telecommunications and climate change

3.08%

Chart 6

Performance Report

83

Breakdown of 2012 typing requirements by output

RTDC0.74%

TDAG4.17%

STG30.89%


1.33%Cyber security and

ICT application deployment

9.75%


32.13%



inclusion4.92%



5.35%

Chart 7

Performance Report

84

Breakdown of 2012 reprography requirements by output

RTDC1.05%

TDAG0.63%

STG3.17%


1.32%

Cyber security and ICT application

deployment30.01%


28.13%



inclusion12.11%



17.64%

Chart 8