Performance Matters Q3 2013-14 - Hertsmere Borough Council · Performance Matters Corporate Performance Overview Report 2013/14 Quarter 3 October to end of December 2013 Donald Graham

Appendix A

Performance Matters

Corporate Performance Overview Report

2013/14 Quarter 3 October to end of December 2013

Donald Graham Chief Executive

Final Version: O & P Scrutiny 11 February

Executive Meeting 12 March

Corporate Performance Overview Report – 2013/14 Quarter 3 page 1

Contents

page Overview of Performance 2 Delivery of Corporate Plan Objectives 3 Key Performance Indicator Report 12 Corporate Health Indicators 17 Revenue Budget Monitoring Summary 20 Corporate Risk Register 21 Hertsmere Together Update 23 (Local Strategic Partnership) Hertsmere Leisure Trust Update 24 (Leisure Services Contract)


Overview of Performance

1. Introduction 1.1 This report sets out an overview of the council‟s performance for the period October

2013 to end of December 2014 (quarter 3). The purpose of this report is to provide a high level summary of key achievements, and to highlight areas where performance is not matching targets or expectations, along with any remedial action that is being taken to address this. This report is produced on a quarterly basis in line with performance indicator returns.

2. Overview of Performance 2.1 The departmental service plans for 2013/14 contain detailed actions to be

undertaken to deliver the objectives that underpin the council‟s 5 corporate priorities contained in the Corporate Plan for 2009 – 2013.

2.2 The Performance Strategy provides a framework that enables the council to

measure progress against the delivery of the Corporate Plan priorities and actions that the council is undertaking and updates on their associated risks.

2.3 Progress against the Corporate Plan priorities and objectives is set out on pages 3

to 11.

2.4 The key performance indicators are a means to measure the progress against targets. This period (quarter 3, October to end of December 2013) saw :

41 (80.39%) Green indicators (met or exceeded target) compared to

Q2 – 38 (69.09%) Green indicators (met or exceeded target)

4 (7.8%) Red indicators (not meeting target) compared to

Q2 – 9 number (16.36%) Red indicators (not meeting target)

6 number (11.7%) Amber indicators (just missing target) compared to

Q1- 8 number (14.54%) Amber indicators (just missing target)

2.5 The detailed performance report is set out on pages 12 to 16. 2.6 The financial monitoring report to the end of December reports a variance

(surplus) of £284,826. To date there has been no requirement to utilise the budget contingency.

2.7 The individual variances are outlined in detail in the detailed monthly monitoring

reports and also considered in depth by the Financial Monitoring Panel.

2.8 Information on Corporate Health is set out on pages 17-19. High level financial monitoring information is set out on page 20. The Strategic Risk Register is set out on page 21.

2.9 An update on the activity of Hertsmere Together, the Local Strategic Partnership, is set out on page 23 and an update on the Contract for Leisure Services with Hertsmere Leisure Trust is set out on page 24.


Delivery of Corporate Plan Objectives

1.0 Progress against Corporate Plan Objectives 1.1 The third quarter of 2013/14 saw continued good progress towards achieving the

council‟s objectives. Highlighted below are some areas of notable progress against the delivery of the corporate priorities identified within the Corporate Plan 2009–13.

2.0 Safer communities

• Objective 1 – We will work in partnership with the police and other key agencies to address the concerns of our residents.

• Objective 2 – We will create safer communities by tackling crime, anti-social behaviour and alcohol related disorder.

• Objective 3 – We will build community confidence and increase feelings of community safety.

2.1 We continue to work closely with the police and key agencies as part of the Community Safety Partnership. This quarter, Quarter 3 2013/14 when compared to same period in 2012/13 has seen a reduction in crime levels with all crime – reduced by 16.3% (198 fewer offences). In the last quarter there has been decreases in almost all offence categories when compared year on year with 2012/13. Exceptions to this are Vehicle Theft (6 additional offences), Domestic Violence (8 additional offences, although this could be attributed to increased reporting) and Robbery (although with only 1 additional offence, this falls within acceptable tolerance levels). The Community Safety Partnership is striving to continue this positive trend.

2.2 The latest Environmental Action Day took place on 10th December in Shenley Road, Borehamwood. Officers from the Fire Service, Police, PCSOs and Council Officers visited the flats above shops and local businesses. They also walked the service road to identify and discuss crime and disorder and other environmental issues. 48 residential properties and 82 business premises were visited and a number of issues were identified including missing or inadequate smoke detection, road quality and lighting issues which will be taken forward for action. In addition, 5 properties were identified as being Homes of Multiple Occupancy (HMOs) and will now be subject to inspection.

2.3 Residents were offered the chance of free safety advice from the experts at three special Christmas safety events held during December. Representatives from Hertsmere Borough Council, Herts Fire and Rescue, the Police and Trading Standards, among others, were on hand in venues at: Queens School, Bushey, Potters Bar Fire Station, and the Civic Offices. In total nearly 70 people attended the events. In addition the Community Safety Partnership put up „Seasons Greetings‟ posters in local shops in both Borehamwood and Potters Bar that are covered by the Borough‟s CCTV cameras. The posters aimed to deter shoplifters over the Christmas Period.

2.4 Young people in Hertsmere were treated to free, fun activities this Halloween. The

council joined forces with Hertfordshire Constabulary to provide the diversionary activities free of charge to youngsters in Bushey at a time when anti-social behaviour and disorder can rise. The activities, including a bungee run and a gladiator arena ran from Wednesday 30 October to Sunday 3 November, at King


George Recreation Ground in Bushey. The activities were funded jointly by the Council‟s Ward Improvement Initiative Scheme, Hertsmere Community Safety Partnership (CSP) and the Council‟s parks department.

2.5 The Leeming Road Domestic Violence Drop-in at the Community Shop has been promoted in Doctors Surgeries and Pharmacies across Borehamwood by volunteers during December. Christmas is traditionally a peak period for domestic violence. The Community Safety Partnership teamed up with St Albans and Hertsmere Women‟s Refuge, Independent Domestic Violence Advisers, Hertfordshire Police and Hertfordshire‟s County Community Safety Unit to launch the service which is run by volunteers and trained professionals.

2.6 Local Businesses in Potters Bar are supporting the PL8 SAF3 scheme, which has

protected hundreds of cars by fitting tamper proof number plate screws. Residents are able to get the security screws fitted for free at three Potters Bar Garages. The screws prevent number plate theft. In addition, one garage in Borehamwood provided free catalytic converter marking over a two week period in November. The converters can cost up to £3500 to replace if stolen. These initiatives were organised with the support of the Community Safety Partnership.

2.7 The Environmental Health and Licensing team is clamping down on dangerous

vehicles, unsafe taxis, unlicensed waste carriers and other criminal activity. As a result of ‘Operation Raj’, which took place in the Civic Offices car park, 58 vehicles were stopped and checked with six motorists being reported to police for offences, three vehicles being issued with prohibition notices and two people being arrested on suspicion of immigration offences. In addition, the team examined 39 taxis with some licence plates being suspended for vehicle defects.

2.8 The team were visited by the Chief Executive Donald Graham and Hertfordshire

Police and Crime Commissioner David Lloyd, who came to find out more about the work. The work is supported by the Border Agency, HM Revenue and Customs, the Environment Agency, the Vehicle and Operator Services Agency (VOSA) and Hertfordshire County Council‟s Trading Standards.

http://www.hertsmere.gov.uk/Community/Community-Safety/Hertsmere-Community-Safety-Partnership.aspx

http://www.hertsmere.gov.uk/Community/Community-Safety/Hertsmere-Community-Safety-Partnership.aspx


3.0 Quality environments

• Objective 1 – We will protect and enhance our street scene including reducing waste. • Objective 2 – We will protect and enhance our natural environment.

• Objective 3 – We will protect and enhance the built environment. 3.1 Recycling initiatives have continued this quarter as part of our drive to reduce waste

going to landfill. This quarter saw recycling of household waste fall to 42% and the residual waste per household increased to 133kgs in quarter 3, with the greatest increase during December. This increase in waste can be attributed to the Christmas period, which traditionally leads to an increase in waste. In addition, December is a 5 week month, with 3 refuse collections.

3.2 Plans have been put in place during the last quarter to ensure that residents have

the maximum opportunities to recycle the additional 30% of waste generated throughout the Christmas Period. Additional recycling opportunities being provided include Christmas tree shredding days at 4 locations across the borough and Christmas Card Recycling facilities at selected recycling points.

3.3 New Government measures have given local communities powers to create their

own plans and policies and Aldenham Parish Council want to draw up a Neighbourhood Plan for Radlett, which would cover every aspect of the development of Radlett over the next 15 years. They have formally submitted an application and there has now been a consultation period for local people to give their views and comments which lasted until 8 January.

3.4 Following consultation, the neighbourhood area will need to be approved by the Full

Council next year. Once the neighbourhood area is formally agreed, work can start on drafting a Neighbourhood Plan.

3.5 Santa was a special guest at a festive event in Bushey Rose Garden on Sunday

15 December. The free event gave families the chance to enjoy a fantastic afternoon of Christmas carols, a treasure hunt, tombola, refreshments and to meet Santa. Organised by the Friends of the Rose Garden, in partnership with Hertsmere Leisure and the Council, the event celebrates the festive season in the glorious Green Flag awarded garden.

3.6 The number of parking spaces that developers have to provide for new housing

developments is set to increase following a revision of the council‟s existing policy. A draft of our updated Car Parking Standards Supplementary Planning Document, which sets out the council‟s off-street parking guidelines for new developments, is currently out for consultation.

3.7 It has been revised to help address some councillor concerns that not enough parking was being provided at some new developments of flats and larger homes. Parking standards in Hertsmere have previously been based on the number of bedrooms per property, but the fact that some rooms capable of being used as bedrooms were being described as studies and gyms, meant that developers could technically meet parking standards by showing a reduced number of bedrooms in each plot. The guidance has also been updated to reflect recent changes in national planning legislation.

http://www.hertsmere.gov.uk/Parks--Leisure/Parks--Open-Spaces/Bushey-Rose-Garden/Bushey-Rose-Garden.aspx

http://www.hertsmereleisure.co.uk/hertsmere+leisure/home+page


3.8 The main proposed changes to the document include:

Six bedroom dwellings will require five car parking spaces per unit (and one additional space per bedroom thereafter). Previous guidance required four car parking spaces for five or more bedrooms.

Houses with additional habitable rooms on upper floors or in the roof space will require one extra car parking space per habitable room above ground level. Similarly, houses with five or more habitable rooms on the ground or lower ground floor with also require one additional car parking space per habitable room.

Specific parking guidance for flats and bungalows. Guidance and encouragement for electric charging points at new

developments.


4.0 Healthy, thriving communities

• Objective 1 – We will improve the health of residents through the provision of, and improved access to, services which support healthier lifestyles and reduce health inequalities.

• Objective 2 – We will maintain and develop our cultural heritage.

• Objective 3 – We will empower local communities and community leaders.

4.1 The contract for the provision of leisure services commenced in February 2012 with

Hertsmere Leisure as the provider of services which will cover the management of the 3 leisure centres, Wyllyotts Theatre, Bushey Golf and Country Club, Bushey Community Centre, Threeways Community Centre and 50+, Play and Events in Parks. Refer to detailed update at page 25.

4.2 The Us Girls Project offered by the Council in conjunction with Child UK offers free

fashion, styling, hair and makeup skills alongside music and street dance for teenage girls aged 11 to 17.

4.3 The Borehamwood project started in October at Hertswood Academy and is

currently oversubscribed with 38 members. The Bushey project, based out of Bushey Academy arena has 21 signed up with a regular 15 attending. £500 has been secured from the „Star People‟ awards to support a further scheme in Townsend House female hostel in Borehamwood, due to start in February.

4.4 An innovative sport and fitness programme exclusively for females aged 14-25

years is being launched to get more women and girls more active thanks to £162,750 of National Lottery funding from Sport England‟s Community Sport Activation Fund. Hertsmere is among 36 projects to receive a share of £5.9m to support grassroots sport activity across the country. The project is being set up by the council in partnership with Hertsmere Leisure, after consultation identified a need for more physical activity opportunities for this female age group. The funding will help develop a programme especially for women and girls for the next three years starting in January 2014.

4.5 The „Women and Girls’ programme will include a number of different sports and

activities such as netball, badminton, football and athletics with sessions taking place across the borough in leisure centres, parks, schools and community venues. Special features of the programme will include an online hub to help participants monitor progress and free gym and swimming sessions.

4.6 The Sportivate programme gives young people six-to-eight weeks of free or

subsidised coaching and is supporting Tabard Rugby Club, US Girls and Rush Hockey. The Trampolining project has resulted in 10 people joining the club.

4.7 The Satellite Clubs project aims for secondary schools to host a satellite of a

sports club on their site. It is planned to secure 3 satellite‟s in Hertsmere by the end of Year 1.

4.8 Arsenal are continuing their one day a week delivery and are currently working in

three Primary Schools. They also ran a soccer school at Furzefield during half term. Arsenal Ladies have received funding from the premier league to run „come and play‟ sessions for 14-25 year old women.


4.9 The Community Sports Officer has also supported a number of organisations to access Sports England Small grants, which provide additional funding for local sports clubs.

4.10 More than 500 schoolchildren from across Borehamwood enjoyed an array of

festive fun at the council‟s annual Environmental Health Christmas Fayre. Kids learnt about the impact of noise pollution, the importance of food hygiene and washing their hands as well as how to create a Christmas decoration from scrap paper and a bit of glitter through a variety of interactive stalls with council officers on hand to help them get the most out of their visit.

4.11 Activities included groups of pupils shouting as loud as they could in the specially

made Santa‟s secret noise grotto so the noise could be measured and then they each got a certificate of how loud they were to highlight noise pollution. Children also got up close with reptiles and arachnids, courtesy of Bushey-based company Jurassic Ark, including a snake, iguana and tarantula to emphasise the importance of washing their hands afterwards. Hertsmere‟s Mayor, Councillor Paul Morris OBE, went along to meet children who took an interest in his mayoral chains and a special appearance was made by Father Christmas.

4.12 The fayre was held at St Teresa‟s Parish Centre on Wednesday 4 December and

was organised by the council‟s Environmental Health team. It also included stalls from other local organisations such as fire and police, Hertsmere Leisure, Affinity Water and the National Animal Welfare Trust. Schools from across Borehamwood were invited with the following schools taking part Cowley Hill, Kenilworth, Meryfield, Monksmead, Parkside, Saffron Green, St Teresa‟s, Summerswood and Woodlands.

4.13 The Council has produced a promotional video showcasing the health, leisure and

cultural opportunities in the borough.


5.0 Economic wellbeing

• Objective 1 – We will support a thriving local economy. • Objective 2 – We will facilitate opportunities for our communities to prosper.

• Objective 3 – We will make the most of the potential of our assets. 5.1 130 local business people attended the launch of Hertsmere Connect, the new

Chamber of Commerce for Hertsmere, which aims to help support local businesses and boost the economy. The event, held at Elstree Studios during October, marked the first of a number of activities aims at supporting existing businesses whilst also attracting inward investment to the area. A website to promote the chamber has been launched: www.hertsmereconnect.co.uk.

5.2 A full time Inward Investment and Membership Manager has been appointed,

based at the Civic Offices. Initial work will involve making contact with local businesses and promoting the chamber. It is planned that a promotional leaflet will be circulated with the business rates notice at the end of March.

5.3 A State of the Borough Report has been commissioned to identify Hertsmere‟s

current situation as regards the economy. The report provides information and statistics about the borough covering its economic performance, industrial structure, levels of business and enterprise, skills and qualifications and the labour market. Comparisons are then provided with the other Hertfordshire Districts and on a national level. This profile will act as a starting point for developing the Economic Development Strategy ‘Creative Hertsmere’ a vision and strategy moving forward.

5.4 A ‘Business Charter’ for the Council is currently being produced. The document will outline what the Council does for local business and the local economy and what it possibly could do to help further. It is hoped that the document will help Council Services to view themselves as enablers for businesses and link together relevant services.

5.5 A Small Business Saturday was held on 7th December with the aim of promoting the use of local shops for Christmas shopping. The initiative has proved very successful in the USA, aims to encourage local people to do around half of their Christmas shopping on their local high street.

5.6 There are 1716 garages owned and let by the council across 111 locations in the borough. The table below shows the occupancy level by settlement. There is a programme of garage refurbishments which is overseen by the Asset Management Panel. Overall 85.2% of fit garages are occupied.

Area Units Tenanted Void Unfit % fit occupied

Borehamwood 989 749 241 91 83.41

Radlett 91 77 14 1 85.56

Shenley 57 53 4 0 92.98

Bushey 368 297 71 28 87.35

Potters Bar 161 140 23 1 87.50

South Mimms 50 43 7 0 86

http://www.hertsmereconnect.co.uk/


6.0 Decent Homes

Objective 1 – We will strive to meet the housing needs of vulnerable people. Objective 2 – We will improve private sector housing standards. Objective 3 – We will increase affordable housing.

6.1 There were a total of 286 homeless approaches in quarter 3; however officers

were able to prevent 267 of these. A number of initiatives as outlined below have improved the supply of temporary and permanent accommodation and consequently no one has been placed in bed and breakfast accommodation since November 2012, and this has seen a reduction in the cost of temporary accommodation.

6.2 CBL (Choice Based Lettings) – Hertsmere properties - 22 new build properties

were advertised on CBL during Q3. 6.3 There are a total of 34 properties on the PSL Scheme (Private Sector Leasing)

which enabled the council to move people who approached as homeless into these properties, without the need to use B&B. There is also a 10 bedroom property in Borehamwood that is also being managed through our PSL Scheme, this will enable us to place a further 10 applicants in this scheme bringing the total to 44. A Landlords forum is to be held later this year where private landlords will be encouraged to sign up to the PSL scheme.

6.4 The draft of the new Homeless Strategy (2013-2018) was taken to the

Environment Scrutiny Committee during December. The Strategy takes an overall view of how the Council will meet housing need and prevent homelessness. It sets out the issues that are specific to Hertsmere and considers the challenges and opportunities that will come forward in the next 5 years and then provides priorities for future action. The Strategy is based on the review of homelessness that took place during the summer of 2013.

6.5 Key proposals that will be delivered during the life of the strategy include:

Mitigating the impact of welfare reform

Increase access to the private rented sector

Review of temporary accommodation portfolio

Review and monitor the impact of the new allocations policy on

homelessness

Managing client expectations both in terms of publicity for the services that are available and also ensuring that the information given enables applicants to make informed choices about their housing prospects.

Ensuring appropriate support is available for homeless people

Working towards the DCLG sponsored Gold Standard.

Improve move on provision

Increased partnership working

6.6 Separate to the strategy document is a summary document and delivery plan. This will be the working tool by which homelessness is tacked locally and will ensure that the Homelessness Strategy is delivered. The full strategy document is due to go to Executive in March 2014.


7.0 Other Corporate Projects 7.1 During the first quarter 2013/14 there have been a number of key corporate projects

aimed at improving the delivery of the council‟s services as a whole. 7.2 The council are continuing to work with Hertfordshire Constabulary towards

relocating the Borehamwood Police Station at the council‟s Civic Centre. Building work is well underway and the new reception opened during January. The new facilities improve customer facilities and accessibility by providing a payment kiosk so customers don't have to queue to make a payment, a new call forward system for people waiting to speak to Customer Services, and a height adjustable kiosk and low-level kiosk so customers can access the website.

7.3 The new community facility at 96 Shenley Road is now open. The building, developed and funded in partnership with Herts County Council and the Church, will be home to Borehamwood Library, Museum and Youth Connexions. There are also meeting rooms and a large hall for hire for films, theatre and concerts as well as other events such as conferences and wedding receptions. The Borough Council will be represented on the Management Advisory Group, although final responsibility sits with the County Council, who have tendered out management of the facility to Hertsmere Leisure. Initial feedback on the building has been positive with Borehamwood Museum receiving 417 visitors in its first week.

7.4 A short film has been produced to highlight the work of the Council to the public.

The four and a half minute production called Working with you... for a Better Hertsmere gives an insight into the wide range of activities provided by the Council including waste and recycling, street-cleaning, community safety, parks, housing, environmental health, planning, sports, leisure and culture, and democracy and elections. The film was made in different locations around the borough and features more than a dozen volunteers from within the council and a range of partner agencies including Hertfordshire Police, Hertsmere Volunteer Police Cadets and Us Girls Rock took part in the day and a half-long filming. Key facts highlighted in the film are that HBC is responsible for providing 43,000 households with waste and recycling services, and has the highest number of award-winning council owned Green Flag parks in the county.

7.5 Hertsmere has successfully achieved its PSN compliance during the last quarter. PSN is the secure network which government organisations use to safely share essential services and information, replacing the old government secure extranet (GSi). All local authorities are required to meet a strict set of technical standards to protect the security of the entire PSN network and compliance with this code of connection is assessed by the Cabinet Office annually. Previously local authorities that did not meet the security standards could achieve compliance by submitting a remedial action plan. This year PSN introduced zero tolerance, meaning that every requirement had to be met and in addition, the submission date was moved forward from March 2014 to August 2013. A lot of work has been completed on the ICT infrastructure, some of which has resulted in new procedures. Audits for PSN compliance will take place every August.

7.6 Council Officers continue to demonstrate low levels of sickness absence. Officers have been congratulated on the reduction in levels however it is recognised that there is still ongoing need to closely monitor sickness levels.


Key Performance Indicator Report

Safer communities Key of Symbols

PI Status

Not meeting target

Just missing target

Meeting target

For information only

Crime Figures Comparison with same period in 2012/13 Figures provided by Herts Constabulary

% increase /decrease

Equates to number of offences

RAG Status

CSP1 All crime – 1014 offences Down 16.3% 198 less

CSP3 Burglary (dwellings) – 92 offences Up 1% 1 more

CSP5 Vehicle crime -160 offences Down 2.4% 4 less

CSP8 Theft from Vehicle - 130 offences Down 7.8% 11 less

CSP9 Theft of a Vehicle – 29 offences Up 26.10% 6 more

CSP2 Domestic violence – 85 offences Up 10.37% 8 more

CSP6 Racially & religiously aggravated criminal damage – 0 offences

Down 100% 1 less

CSP10 Robbery – 8 offences Down 42.9% 6 less

CSP11 Shoplifting – 69 offences Down 27.4% 26 less

CSP12 Criminal damage - 151 offences Down 13.2% 23 less

CSP13 Anti-social Behaviour – 532 offences Down18.4% 120 less

Code & Short Name Q1 2013 Q2 2013 Q3 2013 Q4 2013 Current Target

Status

Value Value Value Value

CSP14a CCTV - Number of recorded incidents

77.0 80.0 64.0 106.0

CSP14b CCTV - Number of arrests

31.0 20.0 8.0 29.0


Status


CSP15 Number of crime and disorder related partnership initiatives

32.00 21.00 25.00 19.00


Safer communities continued

Neighbourhood Watch Q1 2013/14 Q2 2013/14 Q3 2013/14 Q4 2013/14 Traffic Light Icon Value Value Value Value

CSP16 Percentage of Hertsmere Streets Covered by Neighbourhood Watch

70% 71% 71%

CSP16a Percentage of Bushey Streets covered by Neighbourhood Watch

71% 71% 73%

CSP16b Percentage of Borehamwood Streets covered by Neighbourhood Watch

66% 67% 58%

CSP16c Percentage of Radlett Streets covered by neighbourhood watch

69% 69% 69%

CSP16d Percentage of Potters Bar Streets covered by Neighbourhood Watch

82% 83% 86%

CSP16e Percentage of Shenley Streets covered by neighbourhood watch

74% 74% 74%

CSP16f Percentage of South Mimms Streets covered by neighbourhood watch

26% 26% 26%

Fire Service Q1 2013 Q2 2013 Q3 2013 Q4 2013 Status


CSP17 Fire Service - Number of incidents (call out)

228.00 330.00 274.00

CSP18a Fire Service - Number of primary fire call outs that were accidental

24.00 37.00 24.00

CSP18b Fire Service - Number of primary fires that are deliberate

3.00 6.00 3.00

CSP19a Fire Service - Number of secondary fires that are accidental

13.00 17.00 7.00

CSP19b Fire Service - Number of secondary fires that are deliberate

11.00 22.00 8.00

CSP20 Fire Service - Number of road traffic accidents

12.00 13.00 18.00

This performance information is monitored through the Community Safety Partnership on a quarterly basis through the Responsible Authorities Group and reported publically at the quarterly Community Safety Partnership Meetings.


Quality environments

Planning Q1 2013 Q2 2013 Q3 2013 Q4 2013 Current Target

Status


PLA4 Number Of Decisions Delegated To Officers As A Percentage Of All Decisions

94.7% 93.6% 96% 92%

PLA33a Processing of planning applications as measured against targets for "major", "minor" and "other" application types (Major)

100.0 50.0 75.0 68.0

PLA33b Processing of planning applications as measured against targets for "major", "minor" and "other" application types (Minor)

96.5 84.4 92.5 83.0

PLA33c Processing of planning applications as measured against targets for "major", "minor" and "other" application types (Other)

96.1 96.7 96.5 93.0

PLA204 BV204 Planning appeals allowed

36.36% 40.00% 33.00% 36.00%

Street Scene Q1 2013 Q2 2013 Q3 2013 Q4 2013 Current Target

Status


E191 Residual household waste per household - Hertsmere Estimate

129 115 133 120

E192 Percentage of household waste sent for reuse, recycling and composting - Hertsmere Estimate

44.4% 50.3% 42% 50.0%

SPA10a Percentage of missed collections put right within 48 hours

97.7 96.6 99.0 100.0

SPA10b(ii) Number of missed collections per 100,000 collections - Quarterly

27.0 39.8 36.8 80.0


Healthy, thriving communities

Young People Q1 2013 Q2 2013 Q3 2013 Q4 2013 Current Target

Status


P&CE1 Number of young people attending activities

753.00 339.00 496.00 450.00

P&CE2 Number of young people attending youth projects

376.00 153.00 245.00 200.00

P&CE3 Number of young people attending sports development activities

377 186 251 250

P&CE4 Total number of people accessing the borough's museums.

2487.00 2940.00 3467 2250.00

P&CE4a Total number of people accessing Potters Bar museum

328.00 284.00 440 250.00

P&CE4b Total number of people accessing Elstree and Borehamwood museum

567.00 659.00 1804 500.00

P&CE4c Total number of people accessing Bushey museum

1592.00 1997.00 1223 1500.00

Support to the Voluntary Sector

Q1 2013 Q2 2013 Q3 2013 Q4 2013 Current Target

Status


P&CE5c Voluntary Sector, Community Grants Awarded (£ Allocated)

£23700 £0.00 £0.00

P&CE5d Voluntary Sector, Ward Improvement Initiatives (£ Allocated)

£250 £8843 £10396

New indicators as part of the monitoring of the delivery of the outcomes for the Leisure Services Contract are outlined as part of the Leisure Services Contract update at pages 25 - 28.


Economic wellbeing As requested by the Executive Performance Panel asset management indicators in relation to shop and garage occupancy have now been included for 2012/13


Status


ES108 Occupation level of shops

100% 100% 97.5% 95%

ES109 Occupation level of garages that are fit for letting.

85.4 86.4 85.2 83.0

FIN9 BV79a Accuracy of processing - HB/CTB claims

99.00% 99.08% 97.21% 99.00%

FIN10 BV78a Speed of processing - HB/CTB new claims

16.65 19.76 19.71 23.00

FIN11 BV78b Speed of processing - HB/CTB change in circumstances

6.84 7.32 6.62 8.00

Decent Homes


Status


HOU5 No of families accommodated in bed-and-breakfast for over six weeks at any point in the year

0 0 0 0

HOU183a Length of stay in temporary accommodation (B&B) (weeks)

0 0 0 4

HOU183b BV183b Length of stay in temporary accommodation (Hostel) (weeks)

28 34 34 40

HOU213 BV213 Preventing Homelessness - number of households where homelessness prevented per 1000 households

2 2 3 2

NI 156 Number of households living in temporary accommodation

50 58 43 60


Corporate Health Indicators

Complaints, Compliments and Comments

Q1-2013/2014 April to June

Q2-2013/2014 July to September

Q3-2013/2014 October to December

Q4-2013/2014 01/01/12 to 31/03/12

Complaints

21 Waste Services 28 Waste Services 4 Other

9 Planning Application 8 Other 18 Waste and Recycling

4 Other 7 Planning App 1 Electoral Services

3 Benefits 7 Parking Services 3 Planning Applications

3 Council Tax 4 Environmental Health 1 Benefits

3 Housing 3 Benefits 4 Parking Services

3 Parks 3 Customer Services 1 Building Control

2 Property Services 2 Planning Policy 2 Housing

1 Environmental Health 1 Land Charges 1 Engineering Services

1 Parking 1 Planning Enforcement 3 Parks

1 Planning Policy 1 Parks 1 Estate Maintenance

1 Engineering 1 Revenues 1 Revenues

1 Licensing 1 Building Control

53 Total 67 Total 40 Total Total

Compliments

6 Planning Application 4 Planning Application 1 Benefits

3 Waste Services 4 Waste Services 3 Engineering Services

2 Engineering 4 Environmental Health 2 Waste and Recycling

2 Customer Services 3 Customer Services 3 Customer Services

1 Planning Policy 3 Planning Policy 1 Planning Applications

1 Council Tax 2 Property Services

1 Benefits 1 Parks

1 Revenues


Comments

2 Benefits 4 Waste 1 Planning Applications

1 Waste and Recycling 1 Other

1 Other 1 Parks

1 Parking 1 Parking

1 Planning Policy


Ombudsman Complaints Quarter 3

Subject Ombudsman Decision / Outcome

Planning and Development Closed – investigation complete: satisfied with Council‟s actions/no report needed.

Planning and Development Closed – investigation discontinued.

Planning and Development Provisional view – no fault by Council; final decision awaited.

Total complaints – 3 1 on-going; 2 determined.


Corporate Health Indicators continued

Internal Audits undertaken between 13 September and 13 Decemberr 2013

Audit Title Audit Assurance

Opinion Number of recommendations

2013/14 Audit Plan Work

Garages Substantial 3 Merits Attention

Housing Benefits and Local Council Tax Support

Substantial 1 Medium

Ibis Hotel Substantial 1 Medium, 1 Merits Attention.

As at 13 December 2013 SIAS (Shared Internal Audit Services) had delivered 59% of the 2013/14 Audit Plan days. Detailed reports are considered by the Audit Committee.

Staff Sickness

No of sick days per

FTE

Long term sickness

days

Short term sickness

days

RAG Status

2012/13 Outturn 9.69 days

2012/13 Target 8 days

2013/14 Target 8 days

Quarter 1 (April to June) 1.27 days 222 days 149.58 days

Quarter 2 (July to Sept) 1.41 days 211 days 194.76 days

Quarter 3 (Oct to Dec) 2.01 days 382 days 172.47 days

Quarter 4 (Jan to March)

Rolling Year (12 months) 7.01

Note – More detailed monthly sickness reports are presented to the Chief Officer Board and the Personnel Committee for further consideration.

Financial


Status


FIN5 BV8 % of invoices paid on time

99.23% 98.86% 94.95% 98.00%

FIN6 Percentage of sundry debtor invoices raised in quarter and paid within 3 months

98.74% 98.52% 99.95% 98.5%

FIN7 BV9 % of Council Tax collected

29.41% 57.60% 85.40% 85.40%

FIN8 BV10 Percentage of Non-domestic Rates Collected

31.60% 59.50% 88.10% 86.80%


Corporate Health Indicators continued

Information Services


Status


IS001 Percentage uptime of core network

100% 99.69% 99.97% 100%

IS002 Percentage uptime of internet connection

100% 98.3% 100% 100%

IS003 Percentage uptime of telephony switch

100% 100% 100% 100%

IS004 Percentage uptime of our remote access server

100% 99.71% 99.88% 99%

IS005 Percentage uptime of all production servers excluding planned downtime

100% 93.06% 99.92% 100%

IS006 Percentage uptime for our website

99.94% 99.69% 99.33% 98%

Notes: Additional performance measures for IS have been reported through the Resources Scrutiny Committee and Officers are working with the Portfolio Holder to develop these into suitable performance indicators. An update on progress will be reported to the next meeting of the Performance Panel.

20

Revenue Budget Monitoring


Corporate Risk Register

The risks that are identified can adversely affect the delivery of the Council‟s Objectives. The process of managing these identified risks not only controls the threats and also provides a means to identify and respond to opportunities. The Strategic risks that have been considered by the Corporate Governance Group and the Audit Committee, are those that can affect the delivery of the Council‟s corporate goals and that relate to significant change projects. The Performance Panel may challenge the content of the Strategic Risk Register and its alignment to Corporate Goals. Table 1 – Risk Matrix as at 31 December 2013

Lik

eli

ho

od

4

3

Reclamation of The Mound

Workforce Capacity

Affordable Social Housing

External Financial Pressures

2

Regeneration &

Economic Development

Elstree way corridor

Strategic Partnerships

1

Procurement

Data Protection & Information

Management

Business Continuity

Management & IT Disaster Recovery

1 2 3 4

Impact

Changes made to Strategic Risks in the Second Quarter

The January 2014 Audit Committee noted the likelihood of the risks arising from Procurement is reduced to a “1” (rare/may occur in exceptional circumstances).

Two new Strategic risks were, however, introduced relating to the Elstree Way Corridor and Data Protection/Information Management.

Although a draft Action Plan for the Elstree Way Corridor has been agreed this has yet to be finalised following the latest public consultation. Once this has been finalised it


will give the Council certainty in terms of planning policy for this important development site

Following a review of the Data Protection & Information Management risk, this is again considered as a Strategic Risk. There are some issues that need to be resolved at a corporate level such as a review of the Document Retention Policy and risk assessments of documents held as hard copies. It is hoped that following the dedication of some resources to this, these issues will be resolved by April 2014 and the risk will be reviewed again at this point in time.


Hertsmere Together Update

Hertsmere Together is a well-supported and motivated partnership, and has played a strategic role in co-ordinating partnership working and new initiatives throughout the last quarter. At the beginning of 2010 Hertsmere Together received £408,553.67 of Performance Reward Grant (PRG) for contributions towards the achievement of the Local Area Agreement targets across Hertfordshire. At the beginning of 2011 a further £102,633.50 was received. To date Hertsmere Together has allocated £502,419 of the money to projects through an agreed process. Refer to annual reports for examples of projects and schemes delivered. The Community Strategy was endorsed at the March 2013 meeting and was presented to the Council in April for adoption as part of the council‟s policy framework.

• Healthier Communities • Safer Communities • Thriving Communities

In December the LSP also received reports and updates about:

• Herts Valley‟s Clinical Commissioning Group • Road Safety • Economic Development Overview • Food Bank • 96 Shenley Road

The LSP Health and Wellbeing partnership was also given £10,000 Public Health Fund from Hertfordshire County Council, Public Health. Between September and December 2013 the partnership has funded 3 projects. These included:

Public Health Fund – Project Description Funding Awarded

Live Well – This project will offer practical, flexible assistance to 'older' people to help them remain independent, gain confidence and new skills, build social networks and identify their own solutions to living well. £2,200

Fellas Fitness - project will provide a weekly exercise programme delivered in a community venue in Potters. Fellas Fitness is an older men‟s health initiative that‟s aims to increase the amount of physical activity undertaken by older men, but also to provide information, guidance and advice on healthy lifestyles £2,500

Herts Mind Network - Awareness Raising Events, promoting good mental and physical health and wellbeing and services in Hertsmere. This includes taster sessions of Zumba, Yoga and Art. £2,500

Total Spent £7,200.00

For further information about the projects being delivered please refer to the Hertsmere Together Annual Report 2012/13 and Minutes of the LSP quarterly meetings.


Leisure Services Contract Update

The new contract for the provision of leisure services commenced in February 2012 with Hertsmere Leisure Trust as the provider of services which will cover the management of the 3 leisure centres, Wyllyotts Theatre, Bushey Golf and Country Club, Bushey Community Centre, Threeways Community Centre and 50+, Play and Events in Parks. The contract is for an initial period of ten years, with an option to extend by a further five years and was won by Hertsmere Leisure Trust following an extensive procurement process throughout 2010 and 2011. The contract provides that:

• The management of all the facilities and services identified above. • The lease for the facilities includes for full repair and renewal liabilities. • An average management fee across the ten years of the contract is payable to

the council. • Capital investment proposals and schemes are delivered.

Performance monitoring arrangements have been put in place to enable robust oversight of the delivery of the contract both in financial terms, and also in terms of the expected outcomes in terms of service delivery. A detailed reporting and performance framework has been agreed with regular reporting requirements across a number of areas of the contract. These are mainly embodied through 2 key processes:

• Monthly performance reports with quarterly updates • Annual Service Development Action Plans

The Service Development Action Plans will be jointly developed by the council and Hertsmere Leisure in partnership and will be approved by the council on an annual basis. In addition a regular report is prepared every 3 months throughout the Contract and addresses the following matters:

• Outcome Performance • Financial Overview • Participation Levels • Operational Performance

This report is the quarterly review of performance and presents the performance to the end of Q3 in 2013/14 Contract Year (1 February - 31 October). This information has previously been reported to the Members Leisure Panel on 9 December 2013.

Outcome Performance A key requirement which was identified as being achieved from the contract is improved performance and delivery against the key outcomes of the Council including Healthy Living, Children and Young People, Increased Equality, More people actively involved in the community and reduction in negative behaviours. Table 1 below summarises the performance of HLT against the key outcomes as set out by the Council in the specification, and present further detail on the financial performance, participation data and other aspects of the operation later in the report.


Table 1 – Performance against Outcomes

Outcome Area Indicator Current Performance

More people adopting healthy lifestyles and a reduction in obesity

Adult participation in sport and physical activity

Proportion of adults and children who are obese

Percentage of users who agree that taking part in sport or physical activity has

Made them more likely to lead a more active lifestyle or,

Helped them feel healthier-stronger-fitter-happier or,

Helped them increase their understanding of how to improve their health

Measured through uptake in Membership – 24.1% of population (24,269) now have membership, up from 23.5%, at end of Quarter 2

Back into Sport programmes for some sports introduced – Rush Hockey to commence on 28 November

Overall participation for the quarter is circa 5% higher than 2012.

Total of 994 people engaged in activities in parks.

Co-ordinated activity for GP referrals with staff training and attending courses. 18 new people in Aug and Sept

Increased equality of access to services

Participation in sport and physical activity among particular priority groups

Over 3,581 free swims for Over 60s in the quarter

Increased participation by young people in positive leisure time activities

Participation in sport and physical activity among young people

Swimming Lesson participation has increased to 86% across facilities

A range of activities introduced to develop new activities such as US girls, basketball, twilight dance, box clever.

Over 1,956 free swims in the quarter for under 16s

794 children attended day camps

Reduction in negative behaviours

Percentage of young people who agree that participation in sport and physical activity has

Helped them feel more confident and/or positive about themselves or,

Helped them get into or stay in education, training or employment or,

Helped them stay healthier-stronger-fitter-happier

Food bank vouchers issued to Families in need through Childrens Centres workers.

Learn to swim scholarships being offered to local primary schools

Week long holiday programmes being introduced for children aged 8 – 14 to promote and educate on importance of healthy lifestyle

Health and Well being courses – „because you are worth it‟ – 25 parents taking part


More people actively involved in community activity

Participation in regular volunteering

Percentage of users who agree that taking part in sport or physical activity has helped them get more involved in community activities or volunteering

Work experience provided to young people engaged with the Princes Trust health and well being programme.

Range of outreach events to provide taster events at school fetes, fun days, etc

Make your move funding bid – through SPORTA with other trusts to promote funding for 60+ due on 6 Jan

Financial Overview Detailed financial reports and breakdowns are submitted for each facility on a monthly basis. These summarise the overall financial performance of the contract in comparison to both the tendered bid and also for the corresponding period last year, and also present the financial performance broken down by Centre. As this information is commercially sensitive it is not in the public domain but is considered in detail at the monthly contract meetings and at the quarterly Member Panel. It should be noted that the agreement with HLT is based on a fixed management fee with a surplus share on any over performance, as a result any changes in actual performance do not impact on the monies received by HBC. In summary:

• The actual performance to date overall is behind the bid figures showing a

greater than planned deficit. However the current is a significant improvement on

2012/13 figures and reflects improved performance.

• Overall expenditure has been kept under control with all areas lower than

budgeted with the exception of utilities.

Overall the performance illustrates that following last year‟s performance where the contract was behind bid figures, the performance has started to improve, but still needs to improve further for HLT to be in surplus. The Council will need to be mindful of the financial performance of the contract and whilst the performance does not impact on the payment HBC will receive, it is important that the Council works with HLT to develop the business.

Participation Numbers As well as the financial performance we also assess the participation and attendances at the Centres and these are summarised in the table below. In future years this performance will also be compared with previous year‟s performance and the targets which are established in the Service Development Plan. The year one participation numbers are to be used as a benchmark. Overall the attendances were down by circa 1% on last year which is an improvement since the end of the first quarter when attendances were 11% down on last year, with the majority of this due to the two Bushey facilities. Attendances are up by 6% in the last 6 months.


Table 2 – Participation Levels

Centre Actual

(Feb –Oct 2013)

Actual Last Year

(Feb – Oct 2012)

% Increase/ (Decrease) on

Last Year

The Venue & Hertswood 298,909 257,777 16%

Furzefield Leisure Centre 321,906 323,110 0%

Bushey Grove Leisure Centre 316,491 345,293 (8%)

Wyllyotts Centre 73,430 75,549 (3%)

Bushey Country Club 173,997 195,939 (11%)

Three Ways Community Centre 8,660 5,001 73%

Play, 50+ and Parks Events 3,783 17,292 8%

Total Attendances 1,211,996 1,219,961 (1%)

Operational Performance The partnership agreement also enables the Council to monitor a number of other areas and in particular we assess the performance across a number of operational performance areas which include:

• Operational delivery of the service – through meeting performance targets

• Customer Service

• Energy Management

• Maintenance and Capital Investment

The table below summarises some of the key performance measures which are used to

assess HLT performance against.

Operational Performance

Area

Key Measurement

HLT Performance

Operational Delivery

Achievement of Quest Performance Deductions (£‟s)

No Quest assessments have been due. Orders have been placed for assessments in Jan/Feb 2014

There have not been any instances where performance failures have been identified.

Customer Service

Number of Comments received Response times

378 comments (307 in 2012) have been received to date, of which 219 have been complaints with 90 compliments.

Response times have been ahead of target with average response times of 3.1 working days against a target of 5 working days

Energy Management

Consumption Levels for Gas, Electric and Water Energy Investment schemes

These are being measured for this year and will be used as benchmarks for future years

Investment in energy improvement schemes is due to commence in the coming contract year

Maintenance and Capital Investment

Capital Investment programme Maintenance Performance

The capital investment programme is on target majority of the capital schemes introduced and changes to the Venue agreed, with office being moved to BCC

The maintenance programme for the year has been submitted and is being reviewed by HBC.

Summary Overall the contract has commenced well for 2013/14 with operational performance better than 2012/13.

Documents

Performance Matters Q3 2013-14 - Hertsmere Borough Council · Performance Matters Corporate Performance Overview Report 2013/14 Quarter 3 October to end of December 2013 Donald Graham