Performance Management with Dell Software

Service Monitoring & Management Bringing Clarity and Control to Application

Infrastructure Management

Chris RobertsDell Software [email protected]

mailto:[email protected]

2 Global MarketingConfidential

Dell Monitoring & Management

Performance

Management

& Monitoring

Capacity

PlanningService

Management

Chargeback

Automation

Virtual /

Physical

Storage

Infrastructure


The Goal: Improved Client Experience

Foglight enables service providers to meet mission goals by managing performance delivery to clients

• Monitor and alert on real client response times

• Isolate which clients are having problems

• Uses synthetic and real-client monitoring

• See problems exactly as the client did

• Scope the problem and assign the right resources

• Extend root cause diagnostics to

applications and databases


Was the

problem in the

external

client/network

or internal

backend

processing?

How many real

users are

experiencing

the problem?

Which remote

locations are affected?

What threshold is

violated?

Improve the Client ExperienceIsolate source of performance incidents


End to end view

of application

and business

service

performance

Understand the

real client

experience

Bi-directional

integration with

framework

Reduce MTTR

of incidents

Integrated Solution toward Upgraded service to the mission

http://www-01.ibm.com/software/tivoli


Key Monitoring & Management Capabilities

• Event Analytics

• Storage Monitoring

• Hypervisor Monitoring

• Guest Process Investigation

• Workflow Automation

• Scalable and Federated

• High Availability

• Third-Party Integration

• Service Management

• In-Context Administration

• Capacity Planning

• Chargeback

• Reporting

• Dashboards

• Physical OS Monitoring

• Network Monitoring


Key Application & Platform Support

Platform Support

• HP HP-UX

• IBM AIX

• Microsoft Windows

• Novell SLES

• RedHat & CentOS

• Sun Solaris

• VMware ESX

• Hyper-V

• RHEV

Application Support

• Active Directory

• Exchange

• Java & .NET

• DB2

• Oracle

• Sybase

• SQL

• PeopleSoft, SAP, Siebel

• SharePoint


Foglight Dashboard


Bringing Clarity & Control to

Infrastructure ManagementFoglight

Performance Monitoring: Detects and diagnoses problems to speed mean-time-to-resolution (MTTR)

Highlights:

• Expert alerts & remediation

• Incorporates Industry best practices

• Predictive, Best Practice, Behavioral, Conditional

• Automation and remediation – fix the problem

• Architectural representations

• Relationships/interactions between components

• Deep visibility into the critical application infrastructure

Performance Monitoring

PerformanceManagement & Monitoring




Capacity Planning: Plan, manage and optimize capacity to support growth and change

Highlights:

• Scenario-based models

• Understand the impact of change

• Forecast and trend reports

• To aid communication with others

• Predictive alerts

• Reveal unexpected growth

Capacity Planning

CapacityPlanning




Service Management: Construct business views of dependent components and measure SLA achievement

Highlights:

• Provides service dependency models

• Automatically /manually generated

• Service-based dashboards and reports

• Service health and availability

• Resource consumption and more…

• Service-based alarms

Service Management

ServiceManagement




Chargeback: Tracks infrastructure utilization and costs so they can be recovered for the services provided

Highlights:

• Leverages industry models

• Tiered Flat Rate

• Partial and Full Cost Recovery

• Direct Costs

• Uses models to allocate costs to services

• Produces “billing” reports

Chargeback

Chargeback


Service Level• Role-based Dashboards• Service Definitions• SLA / OLA Policies• Dependency Mapping• Component Discovery• 3rd Party Integration

User Experience • Synthetic User Record

and Playback• Real User Performance

Monitoring• Real User Session Capture and

Replay• Business Analysis Data Mart

Application• Application Server Monitoring• Component-Level Monitoring• Transaction Tracing • Web Server Monitoring• Message Queue Monitoring

Database • Database Monitoring• Real-time Database

Diagnostics• Database Workload

Analysis• Database Tuning

Physical and Virtual Server• Operating System

Monitoring• Virtual Server Monitoring• VM Lifecycle Management

Network• Performance and Availability• In-depth Traffic Analysis• Advanced Alerts and Auto

Remediation• VoIP Monitoring

Dell Software: Monitoring & ManagementCapabilities Summary


Dell Software is Unique

• Dell Software brings clarity and control to infrastructure management through best-in-class solutions that span network, physical and virtual environments. A recognized leader in the enterprise market, Dell Software also delivers centralized and scalable infrastructure management to service providers, through clean, service-based packaging. Our capabilities apply to Tier 1 carriers, Federal System Integrators, global outsourcing vendors, and some of the largest value-added resellers (VARs) and distributors –virtually every large provider that is either defining or expanding its cloud offerings.

Thank You

Documents

Performance Management with Dell Software