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AGILE GROUP Be always “AGILE” and set new definition to global standards

Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

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Page 1: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

AGILE GROUP

Be always “AGILE” and set new definition to

global standards

Page 2: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Organisation

❖ Professionally managed company headed by a mix of Industry Veterans andyoung talents

❖ Directors are Ex-Army, MBAs from NMIMS & ISB, Law Graduates

❖ Company at inflection point – Expanding Pan India and in UAE

❖ Future expansion plans with focus on international markets

❖ High focus on talent development

❖ Work environment defined by high energy levels

❖ Collaborative team spirit

Page 3: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Organisation

❖ Established & Incorporated in 2002

❖ Headquartered in Mumbai

❖ An ISO 9001:2008 and 18001:2007 certified company

❖ Approved by 20 State Governments and Licensed under PSARA (Private Security andRegulation Act, 2005)

❖ Registered with “Ministry of Skill Development” to run skill based training programme in Security and related field

❖ Presently operating Pan India with 35 branch offices and growing

❖ In-house training center at all branch offices

❖ Serving more than 500+ clients Pan India with total strength of more than 8000 security personnel and facility management executives

❖ 24 x 7 control room to address client grievances/complaints

❖ Strong Operational capabilities for Business Continuity of our client’s businesses

❖ Growing at a CAGR of 30% year-on-year

❖ International presence in UAE with full fledged office and capability to Security & Facility Management operations.

Page 4: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints
Page 5: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints
Page 6: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Network

Bangalore

Chennai

Delhi

Kolkatta

Mumbai (H.O)

Pune

Jaip

ur

North

Zone

Delhi

Gurgaon

Chandiga

rh

Bhopal

Indore

Jodhp

ur

Baddi

Jamm

u

South

Zone

Bangalo

re

Hyderab

ad

Hosur

Vizag

Chennai

Kochi

Trichy

Mangalo

re

East Zone

Kolkatta

Bhubanes

war

Raipur

Patna

Guwahati

Jamshedp

ur Ranchi

Siliguri

Pune

Nashik

Kolhapu

r Goa

Porband

ar

West

Zone

Mumbai

Nagpur

Aurangab

ad

Bharuch

Sholapur

Surat

Ahmedab

ad Thane

Anan

d

Page 7: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Agile Security LLC, Dubai

❖ Agile LLC started its operations in UAE with full fledged office in 2015

❖ Complete team in place with capability to handle delivery and operations in Security and Facility Management

Page 8: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Memberships

Page 9: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Key Strength

is a Zero litigation❖ Agile Groupcompany

non unionized

❖ It has no IR issues

❖ It is a completelycompany

❖ 15 years of domain expertise in the industry

❖ A truly Pan India Company with 35 branches across India and growing

❖ Hold PSARA licenses for 20 states inIndia

❖ Consultative training initiatives (content based learning and all)

❖ Analysis of vulnerable premises and also other vulnerable activities

❖ Inclusion of remedies in the initial audit, once LOI is issued

❖ Remedial/Preventive plans and implementation

❖ Periodic assessment and audit reports

❖ Panel of security and facility experts on-board

❖ Training for client staff if required

❖ Customized training as per client’s needand requirement

Risk Management

Page 10: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Statutory Registrations

with Registrar of❖ RegisteredCompanies

❖ Shops & Establishment Licenses at all locations

❖ PF, ESIC registration

❖ Professional Tax registration

❖ PAN No.

❖ Service Tax Registration

❖ PSARA License to engage in thebusiness of Private Security

Emergency Response

❖ Fully operational 24x7 control room

❖ Response team equipped with know-how to handle exigencies &operational teams with wireless connectivity

❖ Capability of EMS/Trauma Handling/Accident relief

❖ Capability of providing ambulances

❖ Capability of sanitization activity with sniffers

❖ State of the Art Central Monitoring System

Page 11: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Service Offerings

Manned Guarding Electronic Surveillance

Integrated Facility Management

Page 12: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Agile Security Force & Systems

AGILE SECURITY FORCE & SYSTEMS PVT. LTD. is country’s one of the leading private securityservice provider with an assurance of personalized services which would be an investment and not anexpense to safe guard clients assets.

We are 100% committed to deliver customized services with international standards of securityservices & solutions to our clients. We provide range of services under various categories bydistinguished man-tech expertise that are highly respected throughout the industry. As such, wepartner frequently for sophisticated security operations of well known Corporates, Banks, Malls,Multiplexes, Warehouses, Factories, Events and Government sites.

Agile Security has a network of over 35 full operational offices in India employing work force of7500+ highly trained, experienced, vetted and non-unionized permanent staff.

Page 13: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

With over 15 years of experience in the planning, development and implementation of security,nationally and internationally, we have gained the reputation of being one of the most preferredSecurity Business Partner with our clients.

We believe to offer maximum benefit to our clients with our quality security and allied services;therefore we keep on updating our resourceful skills in all aspects of service and organisationrequirement.

We have zero tolerance for negligence policy and maintain a strict code of conduct while offering oursecurity services. We prioritize our client’s needs by offering specialized services and on-time delivery.

Customer Loyalty & Satisfaction is the prime motto at Agile Security Force & Systems Pvt. Ltd.

Agile Security Force & Systems

Page 14: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Value Added Service

• Police, Labour or any other liaisoning for any kind of incidence

• Emergency quick response team dedicated for Clients

• Daily information to Clients about political, civilian or any type of unrest in the country

• Daily night rounds to ensure proper check

• Special Escort services for guest arriving in India late night

• Details of all statutory requirements submitted month-on-month with the bills

• Dedicated SPOC and CRM to attend grievances/service issues

Page 15: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Agile Eye

AGILE EYE is a symbol for innovative technology and solutions backed by the highest industrystandards for services and support. We deliver comprehensive security solutions to our customers,helping them save time and money.

AGILE EYE is committed to providing safety to customers by consistently developing and deliveringnew innovative technology and one-stop Electronic Surveillance Solutions. We focus and prioritizecustomer’s requirement and design customized solutions to facilitate them with high end technologysolutions.

Complete Security & Safety Solutions

Page 16: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Agile Eye – Key Services

➢ Remote Surveillance

➢ Quick Response Support

➢ Emergency Response Support

➢ Remote Monitoring

➢ Vehicle Remote Monitoring

➢ Mobile Monitoring

➢ Incident Reporting

➢ System Failure Reports

➢ System Alarm Alerts

➢ Auto System Maintenance

➢ System Health Check up

➢ Mobile Alert

➢ Camera Analytics

➢ 2 Way Audio

Page 17: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Agile Eye – Product Ranges

CCTV Camera RFID X-ray Baggage Scanner Access Control

Burglar Alarm Video Door Phone Metal Detector Mobile Tracking Vehicle Tracking

Boom Barrier ANPR

Page 18: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Whiskers Infracare

WHISKERS INFRACARE PVT. LTD. , an Agile Group company is a professionally managed firm offering specializedand best in class Integrated Facility Management Services across all industries.

The approach that we have adopted is to integrate complementing services using technology platforms to deliver

premium services to clients. Our primary business purpose is develop superior client relationship through „LongTerm Sustainability‟, „Asset Enhancement‟,„Efficiency‟,„Customized Solutions‟,„Consistent Reliability‟.

The aim of Whiskers is to create value for clients through the management of Human Asset and deliver essential, on-time day to day support services such as Cleaning, Office Support, Catering, Building Engineering, Security etc.

Page 19: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

IFM Services

Mechanized

Cleaning

Industrial

Cleaning

Food

Pharma

Hospital

Cleaning

Office

Cleaning

Waste

Management

J

a

n

i

t

o

r

i

a

l

S

e

r

v

i

c

e

s

Helpdesk Front Office

Office

Support Services

OPERATIONS

▪ Electrical Systems

▪ Electrical Heating, Motors & Pumps

▪ Lighting Systems

▪ Main Electrical Distribution &

▪ Protection Systems

▪ Grounding Systems

▪ Power Distribution Unit – PDU

▪ Uninterruptible Power Supplies

▪ Lifts (Elevators), Water, Drainage &

Pressure Systems

▪ HVAC

Mail Room Reprographics

Technical Services

REPAIR & MAINTENANCE

• Electrical, Plumbing Services

• Carpentry, Painting Works

• AMC & Maintenance

Page 20: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

IFM Services

Office Catering Vending Management

Pantry Services Guest House Management

Page 21: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Manned Guarding Training21

Page 22: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Manned Guarding Training22

Page 23: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Facility Management Training

Page 24: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Cleaning & Sanitization

Page 25: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Grooming & Etiquette

Page 26: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Key Sectors

IT / ITES

Banking & Finance

Retail & Malls

Major Corporates

Hotels/Hospitality

Manufacturing Units

Page 27: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Customer Satisfaction Initiatives

❖ Daily Unit Checking by Field Officer

❖ Daily situation report by Security Manager

❖ Fortnightly / Monthly client co-ordination meetings by Operations Team

❖ Monthly Customer Feedback programs

❖ Monthly on-site training for large deployments by Training Division

❖ Regular client meeting by Senior Management

❖ Half yearly ISO Audit to check compliance at customer site

Page 28: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

A glance at Key Clients

Contd.

Page 29: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

A glance at Key Clients

Page 30: Performance Management System€¦ · Company at inflection point ... security personnel and facility management executives 24 x 7 control room to address client grievances/complaints

Thanking You

➢ Partnering with you to ensure… “Your Safety”, “Your Business”

➢ Assured best in-class “High Service Standards”

➢ We guarantee “Openness & Transparency”

➢ We offer you “Accountability & Trust”