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Professional PracticeS E R I E S
T H E
James W. Smither Manuel LondonEDITORS
Putting Research into Action
A Publication of the Society for Industrial and Organizational Psychology
Performance Management
Performance ManagementPutting Research into Action
The typical performance appraisal process puts
the emphasis on an annual evaluation of employee
performance. Performance management shifts the
focus to an ongoing process that includes setting and
aligning goals, coaching and developing employees,
providing informal feedback, formally evaluating
performance, and linking performance to recognition
and rewards.
Performance Managementa volume in the SIOP
Professional Practice Seriesoffers a compendium
of the most current thinking, strategies, and best
practices in performance management written by
leading academics, practitioners, consultants, and
researchers in the fi eld. The books seventeen chapters
include an introduction of the concepts and issues, a
review of theory and research, evidence-based best
practices, dozens of illustrative examples as well as
information on future directions, opportunities, and
challenges.
Written for human resource managers, consultants,
and line managers, this important resource contains
a wealth of information for implementing an effective
performance management system. The book includes
information on the:
14 features that help defi ne a successful
performance management system
7 drivers of alignment including the relationship
between alignment and fi nancial performance
5 factors that affect the impact of goal setting
11 steps to maximize the value of external
coaches
CEO and board performance management
process
The Editors
James W. Smither, Ph.D., is a consultant and scholar,
with years of corporate HR experience. He is a
professor in the Management Department at LaSalle
University. A prolifi c writer, he is also the editor of the
popular Performance Appraisal: State-of-the-Art in
Practice (from Jossey-Bass).
Manuel London, Ph.D., is associate dean and director
of the Center for Human Resource Management at the
College of Business at the State University of New York
at Stony Brook. He also has 12 years of corporate HR
experience. He is the co-author with Marilyn London
of First Time Leaders of Small Groups: How to Create
High-Performing Committees, Task Forces, Clubs, and
Boards from Jossey-Bass.
The Society for Industrial and Organizational
Psychology (SIOP) is a 3,000-member Division
within APA. The Professional Practice Series provides
practitioners and students with guidance, insights,
and advice on how to apply the concepts, fi ndings,
methods, and tools from I/O psychology to solve
human-related organizational problems.
www.josseybass.comJoin Us atJosseybass.com
Register at www.josseybass.com/emailfor more information on our publications,authors, and to receive special offers.
ORGANIZATIONAL DEVELOPMENT
Performance Management
SmitherLondoneditors
8 dimensions of national culture that shape
performance management processes
Role of technology in developing and using a
performance management system
6 assessment points that can be embedded in a
comprehensive performance management system
And much more
The contributors offer HR professionals a
comprehensive jargon-free understanding of the most
recent research, proven practices, and lessons learned
on performance management.
In this comprehensive and timely volume, Smither and London assemble
an exceptional collection of chapters on topics spanning the entire
performance management process. Written by leading researchers and
practitioners in the fi eld, these chapters draw on years of research and
offer a blueprint for implementing effective performance management
systems in organizations. This volume is a must-read for all those
interested in performance management.
John W. Fleenor, Ph.D., research director, Center for Creative
Leadership
The quintessential tool for the scientist-practitioner working on improving
the performance management system in their organization.
Sandy Lionetti, Ph.D., director, Talent Management, Leadership and
Organizational Development, GlaxoSmithKline Consumer Healthcare
Finally, a book that brings together the latest research fi ndings on a
very important process that needs to be executed with the greatest
effectiveness and effi ciency. The information is presented in a way that
an HR practitioner, like myself, can readily apply.
Gale H. Varma, executive vice president, Human Resources, Charming
Shoppes, Inc.
Praise for Performance Management
A new volume in the SIOP Professional Practice Series, Performance
Management provides a comprehensive resource of the most current
thinking, strategies, and best practices in performance management.
(Continued from front flap)
Cover images iStock
(Continued on back flap)
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Performance Management
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The Professional Practice Series
The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives and those interested in organizational behavior and performance with volumes that are insightful, current, informative and relevant to organizational practice. The volumes in the Professional Practice Series are guided by fi ve tenets designed to enhance future organizational practice:
1. Focus on practice, but grounded in science 2. Translate organizational science into practice by generating guide-
lines, principles, and lessons learned that can shape and guide practice
3. Showcase the application of industrial and organizational psychol-ogy to solve problems
4. Document and demonstrate best industrial and organizational-based practices
5. Stimulate research needed to guide future organizational practice
The volumes seek to inform those interested in practice with guidance, insights, and advice on how to apply the concepts, fi ndings, methods, and tools derived from industrial and organizational psychology to solve human-related organizational problems.
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Previous Professional Practice Series volumes include:
Published by Jossey-Bass
Customer Service DeliveryLawrence Fogli, Editor
Employment Discrimination LitigationFrank J. Landy, Editor
The Brave New World of eHRHal G. Gueutal, Dianna L. Stone, Editors
Improving Learning Transfer in OrganizationsElwood F. Holton III, Timothy T. Baldwin, Editors
Resizing the OrganizationKenneth P. De Meuse, Mitchell Lee Marks, Editors
Implementing Organizational InterventionsJerry W. Hedge, Elaine D. Pulakos, Editors
Organization DevelopmentJanine Waclawski, Allan H. Church, Editors
Creating, Implementing, and Managing Effective Training and DevelopmentKurt Kraiger, Editor
The 21st Century ExecutiveRob Silzer, Editor
Managing Selection in Changing OrganizationsJerard F. Kehoe, Editor
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Evolving Practices in Human Resource ManagementAllen I. Kraut, Abraham K. Korman, Editors
Individual Psychological AssessmentRichard Jeanneret, Rob Silzer, Editors
Performance AppraisalJames W. Smither, Editor
Organizational SurveysAllen I. Kraut, Editor
Employees, Careers, and Job CreatingManuel London, Editor
Published by Guilford Press
Diagnosis for Organizational ChangeAnn Howard and Associates
Human Dilemmas in Work OrganizationsAbraham K. Korman and Associates
Diversity in the WorkplaceSusan E. Jackson and Associates
Working with Organizations and Their PeopleDouglas W. Bray and Associates
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Performance Management
Join Us atJosseybass.comJo
Register at www.josseybass.com/email for more information on our publications,authors, and to receive special offers.
ffirs.indd vffirs.indd v 7/1/09 11:19:34 AM7/1/09 11:19:34 AM
ffirs.indd viffirs.indd vi 7/1/09 11:19:34 AM7/1/09 11:19:34 AM
Performance ManagementPutting Research into Action
James W. Smither and
Manuel London, Editors
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Copyright 2009 by John Wiley & Sons, Inc. All rights reserved.
Published by Jossey-BassA Wiley Imprint989 Market Street, San Francisco, CA 94103-1741www.josseybass.com
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of t