703
Professional Practice S E R I E S THE James W. Smither Manuel London EDITORS Putting Research into Action A Publication of the Society for Industrial and Organizational Psychology Performance Management

Performance management: Putting research - · PDF fileperformance. Performance management shifts the focus to an ongoing process that includes setting and aligning goals, coaching

  • Upload
    ngohanh

  • View
    216

  • Download
    2

Embed Size (px)

Citation preview

  • Professional PracticeS E R I E S

    T H E

    James W. Smither Manuel LondonEDITORS

    Putting Research into Action

    A Publication of the Society for Industrial and Organizational Psychology

    Performance Management

    Performance ManagementPutting Research into Action

    The typical performance appraisal process puts

    the emphasis on an annual evaluation of employee

    performance. Performance management shifts the

    focus to an ongoing process that includes setting and

    aligning goals, coaching and developing employees,

    providing informal feedback, formally evaluating

    performance, and linking performance to recognition

    and rewards.

    Performance Managementa volume in the SIOP

    Professional Practice Seriesoffers a compendium

    of the most current thinking, strategies, and best

    practices in performance management written by

    leading academics, practitioners, consultants, and

    researchers in the fi eld. The books seventeen chapters

    include an introduction of the concepts and issues, a

    review of theory and research, evidence-based best

    practices, dozens of illustrative examples as well as

    information on future directions, opportunities, and

    challenges.

    Written for human resource managers, consultants,

    and line managers, this important resource contains

    a wealth of information for implementing an effective

    performance management system. The book includes

    information on the:

    14 features that help defi ne a successful

    performance management system

    7 drivers of alignment including the relationship

    between alignment and fi nancial performance

    5 factors that affect the impact of goal setting

    11 steps to maximize the value of external

    coaches

    CEO and board performance management

    process

    The Editors

    James W. Smither, Ph.D., is a consultant and scholar,

    with years of corporate HR experience. He is a

    professor in the Management Department at LaSalle

    University. A prolifi c writer, he is also the editor of the

    popular Performance Appraisal: State-of-the-Art in

    Practice (from Jossey-Bass).

    Manuel London, Ph.D., is associate dean and director

    of the Center for Human Resource Management at the

    College of Business at the State University of New York

    at Stony Brook. He also has 12 years of corporate HR

    experience. He is the co-author with Marilyn London

    of First Time Leaders of Small Groups: How to Create

    High-Performing Committees, Task Forces, Clubs, and

    Boards from Jossey-Bass.

    The Society for Industrial and Organizational

    Psychology (SIOP) is a 3,000-member Division

    within APA. The Professional Practice Series provides

    practitioners and students with guidance, insights,

    and advice on how to apply the concepts, fi ndings,

    methods, and tools from I/O psychology to solve

    human-related organizational problems.

    www.josseybass.comJoin Us atJosseybass.com

    Register at www.josseybass.com/emailfor more information on our publications,authors, and to receive special offers.

    ORGANIZATIONAL DEVELOPMENT

    Performance Management

    SmitherLondoneditors

    8 dimensions of national culture that shape

    performance management processes

    Role of technology in developing and using a

    performance management system

    6 assessment points that can be embedded in a

    comprehensive performance management system

    And much more

    The contributors offer HR professionals a

    comprehensive jargon-free understanding of the most

    recent research, proven practices, and lessons learned

    on performance management.

    In this comprehensive and timely volume, Smither and London assemble

    an exceptional collection of chapters on topics spanning the entire

    performance management process. Written by leading researchers and

    practitioners in the fi eld, these chapters draw on years of research and

    offer a blueprint for implementing effective performance management

    systems in organizations. This volume is a must-read for all those

    interested in performance management.

    John W. Fleenor, Ph.D., research director, Center for Creative

    Leadership

    The quintessential tool for the scientist-practitioner working on improving

    the performance management system in their organization.

    Sandy Lionetti, Ph.D., director, Talent Management, Leadership and

    Organizational Development, GlaxoSmithKline Consumer Healthcare

    Finally, a book that brings together the latest research fi ndings on a

    very important process that needs to be executed with the greatest

    effectiveness and effi ciency. The information is presented in a way that

    an HR practitioner, like myself, can readily apply.

    Gale H. Varma, executive vice president, Human Resources, Charming

    Shoppes, Inc.

    Praise for Performance Management

    A new volume in the SIOP Professional Practice Series, Performance

    Management provides a comprehensive resource of the most current

    thinking, strategies, and best practices in performance management.

    (Continued from front flap)

    Cover images iStock

    (Continued on back flap)

  • ffirs.indd viffirs.indd vi 7/1/09 11:19:34 AM7/1/09 11:19:34 AM

  • Performance Management

    ffirs.indd iffirs.indd i 7/1/09 11:19:33 AM7/1/09 11:19:33 AM

  • The Professional Practice Series

    The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives and those interested in organizational behavior and performance with volumes that are insightful, current, informative and relevant to organizational practice. The volumes in the Professional Practice Series are guided by fi ve tenets designed to enhance future organizational practice:

    1. Focus on practice, but grounded in science 2. Translate organizational science into practice by generating guide-

    lines, principles, and lessons learned that can shape and guide practice

    3. Showcase the application of industrial and organizational psychol-ogy to solve problems

    4. Document and demonstrate best industrial and organizational-based practices

    5. Stimulate research needed to guide future organizational practice

    The volumes seek to inform those interested in practice with guidance, insights, and advice on how to apply the concepts, fi ndings, methods, and tools derived from industrial and organizational psychology to solve human-related organizational problems.

    ffirs.indd iiffirs.indd ii 7/1/09 11:19:33 AM7/1/09 11:19:33 AM

  • Previous Professional Practice Series volumes include:

    Published by Jossey-Bass

    Customer Service DeliveryLawrence Fogli, Editor

    Employment Discrimination LitigationFrank J. Landy, Editor

    The Brave New World of eHRHal G. Gueutal, Dianna L. Stone, Editors

    Improving Learning Transfer in OrganizationsElwood F. Holton III, Timothy T. Baldwin, Editors

    Resizing the OrganizationKenneth P. De Meuse, Mitchell Lee Marks, Editors

    Implementing Organizational InterventionsJerry W. Hedge, Elaine D. Pulakos, Editors

    Organization DevelopmentJanine Waclawski, Allan H. Church, Editors

    Creating, Implementing, and Managing Effective Training and DevelopmentKurt Kraiger, Editor

    The 21st Century ExecutiveRob Silzer, Editor

    Managing Selection in Changing OrganizationsJerard F. Kehoe, Editor

    ffirs.indd iiiffirs.indd iii 7/1/09 11:19:33 AM7/1/09 11:19:33 AM

  • Evolving Practices in Human Resource ManagementAllen I. Kraut, Abraham K. Korman, Editors

    Individual Psychological AssessmentRichard Jeanneret, Rob Silzer, Editors

    Performance AppraisalJames W. Smither, Editor

    Organizational SurveysAllen I. Kraut, Editor

    Employees, Careers, and Job CreatingManuel London, Editor

    Published by Guilford Press

    Diagnosis for Organizational ChangeAnn Howard and Associates

    Human Dilemmas in Work OrganizationsAbraham K. Korman and Associates

    Diversity in the WorkplaceSusan E. Jackson and Associates

    Working with Organizations and Their PeopleDouglas W. Bray and Associates

    ffirs.indd ivffirs.indd iv 7/1/09 11:19:34 AM7/1/09 11:19:34 AM

  • Performance Management

    Join Us atJosseybass.comJo

    Register at www.josseybass.com/email for more information on our publications,authors, and to receive special offers.

    ffirs.indd vffirs.indd v 7/1/09 11:19:34 AM7/1/09 11:19:34 AM

  • ffirs.indd viffirs.indd vi 7/1/09 11:19:34 AM7/1/09 11:19:34 AM

  • Performance ManagementPutting Research into Action

    James W. Smither and

    Manuel London, Editors

    ffirs.indd viiffirs.indd vii 7/1/09 11:19:34 AM7/1/09 11:19:34 AM

  • Copyright 2009 by John Wiley & Sons, Inc. All rights reserved.

    Published by Jossey-BassA Wiley Imprint989 Market Street, San Francisco, CA 94103-1741www.josseybass.com

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of t