Our Performance 1st April – 31st December 2011

Performance Indicator Performance 2010/11

Current (as at 31.12.11)

Improvement

Properties which have had a gas safety inspection in the last 12 months

99.8% 99.4%

Rent arrears permanent accommodation

2.46% 2.44%

Rent arrears temporary accommodation

2.94% 0.38%

Rent loss from empty properties (general needs)

£21,000 £12,638

Average time taken to let properties

30 days 22 days

Complaints received replied to within 5 days

76.47% 90.47%

Completed repair satisfaction questionnaires

718 775

Repair satisfaction

99% 99%

Emergency repairs completed in target times

100%

100%

Urgent repairs completed in target time

98% 98%

Non urgent repairs competed in target time

98% 98%

Number of repairs reported

4,978 3,649

New properties built

35 60

Properties available for letting (including new build)

84 85

Amount collected owed by former Tenants

£84,228 £121,081

People who have benefited from the support and accommodation provided at Taff women’s hostels

191 148

People who have benefited from Floating Support from Taff.

637 647

Improvement or on track to exceed previous year

No change or on track to match previous year

Getting worse