Upload
taff-housing
View
215
Download
2
Embed Size (px)
DESCRIPTION
Performance in 12 13 qtr 1
Citation preview
Our Performance 1st April 2012– 30th June 2012
Performance Indicator 2011/12 1.4.12- 30.6.12 Improvement
Properties which have had a gas safety inspection in the last 12 months
98.9% 98.9%
Rent arrears permanent accommodation
2.32% 2.24
Rent arrears temporary accommodation
3.38% n/a
Rent loss from empty properties (general needs)
£15,211.80 £1,282.70
Average time taken to let properties
20 days 22
Complaints received replied to within 5 days
90.2%
Completed repair satisfaction questionnaires
1016
185
Repair satisfaction
99% 99%
Emergency repairs completed in target times
100% 100%
Urgent repairs completed in target time
98% 96%
Non urgent repairs competed in target time
98% 96%
Number of repairs reported
5025 1450
New properties built
59 23
Properties available for letting (including new build)
94 44
Amount collected owed by former Tenants
£123,400.01 £35,831.20
People who have benefited from the support and accommodation provided at Taff women’s hostels
176
90
People who have benefited from Floating Support from Taff.
811 462
Improvement on previous year
No change or on track to match previous year
Getting worse