Loyola University New Orleans

College of Business

FOR MORE INFORMATION:Call Jay O’Conor at (504) 864-7965,or e-mail: mba@loyno.edu

APPLY ONLINEbusiness.loyno.edu/mba/admissions

COLLEGE OF BUSINESS OFFICE OF GRADUATE PROGRAMS6363 St. Charles Avenue, Box 15New Orleans, LA 70118(504) 864-7965 • Fax: (504) 864-7970

KEYPROGRAMOUTCOMES

The Master of Performance Excellence degree program is offered on an invitation-only

basis to executives from top-performing organizations. The program’s candidates display

a level of potential that suggests their ability to reach the top echelons of management

performance. The program is based on the Baldrige model, which focuses on helping

organizations assess their improvement efforts, diagnose their overall performance

management system, and identify their strengths and opportunities for improvement.

The Baldrige model has been the key to success for executives in the business,

nonprofit, education, and health care sectors, and continues to adapt and develop to

face emerging conditions in systems-centered design and management.

Master of Performance Excellence (MPE) Degree Program

Systems-Centered Design and Management of High Performance Organizations

Master of Performance Excellence (MPE)Degree ProgramSystems-Centered Design and Management of High Performance Organizations Offered for Executive Development in Partnership with America’s Top-Performing Organizations

VISIONARY LEADERSHIP

CUSTOMER-DRIVEN EXCELLENCE

ORGANIZATIONAL AND PERSONAL LEARNING

VALUING WORKFORCE MEMBERS AND PARTNERS

AGILITY

FOCUS ON THE FUTURE

MANAGING FOR INNOVATION

MANAGEMENT BY FACT

SOCIETAL RESPONSIBILITY

FOCUS ON RESULTS AND CREATING VALUE

SYSTEMS PERSPECTIVE

COST: The total courseworkinvestment is $58,800, whichincludes meals while onsite. Traveland lodging are not included.Payments are made in fiveinstallments of $11,760, due atthe beginning of each semester.

SCHEDULE: To accommodate airtravel, classes meet roughly everythird week, except December,January and February. Hotelaccommodations can be obtainedat university rates in closeproximity to campus. Cohortgroups are admitted and classesare lock-stepped. Coursecompletion takes 27 months, andGreen Belt, Black Belt, and/or PMIcertification may add additionaltime, depending on the nature ofthe project. Attendees shouldcommit approximately 15 hours aweek outside of class.

CLASS SIZE: 50 maximum

INSTRUCTORS: Each class istaught by academicians, withworkshops conducted bypractitioners with performanceexcellence experience. Eachacademician is certified by theAssociation to Advance CollegiateSchools of Business (AACSB).

STUDENTS: Admission requires asponsorship by a partneringorganization. Junior-levelexecutives targeted for long-termadvancement are considered tobe the ideal population for theprogram. Ideally, a minimum offive years managementexperience is needed toappreciate the concepts in thecoursework.

PRE-REQUISITES:No “leveling” or other courseworkis required. The program isintensive, and any deficiencies inbackground will be closed duringthe program with assistance ofprogram directors.

Leadership Dynamics

• high performance culture and leadership • theories and practice of transformation • creating a dynamic learning organization focused

on high performance and sustainability• organizational strategies, structures, systems, and

processes for improving effectiveness• assessment of governance and leadership

effectiveness

• organization’s operating environment and key relationships with customers,suppliers, partners, and stakeholders

• identification of key leadership theories and practice in high performingorganizations

• Baldrige case study and Baldrige assessment of real company• organizational leadership system identification and assessment • identification of an organizational governance system and assessment• leadership and governance outcomes

Category 1 inclusive with integration of “visionary responsibility,”“focus on the future,” and “societal responsibility”• vision and values, promoting legal and ethical behavior,

creating a sustainable organization• communication and organizational performance• organizational governance, leadership, and societal

responsibility

Management and Complexity Science

• variation and systems thinking• viable systems and complex adaptive systems• approaches to organizational performance• tools for diagnosing/improving operations• basic statistics

• Baldrige case study scoring and feedback report• complex adaptive system design• learning organization design• key system/process design and analysis• operational metrics and outcomes

Category 6 inclusive with integration of “agility” and “systemsperspective”• work system design and management• work process design and management• overview performance excellence framework and scoring system

Strategy, Planning, Performance Improvement, and Risk Management

• Hoshin Kanri and Balanced Scorecard planning• lean organization design• project management basics, workforce plans• enterprise risk management

• environmental analysis and strategy document for organization • strategic objectives at risk analysis• creation/assessment of strategic resource allocation system• strategy metrics and outcomes

Category 2 inclusive with integration of “focus on the future” and“organizational and personal learning”• strategy development, planning process, strategic objectives • strategy implementation, action plan

development/deployment

Marketing and Relationship Management

• customer orientation in strategy, systemsintegration, and planning

• Balanced Scorecard • voice of the customer product/service design and

marketing • basic and intermediate statistics

• comprehensive marketing plan• creation of innovation system• relationship management system• competitive outcomes• customer data: voice of the customer data and information• customer/market metrics and outcomes

Category 3 inclusive with integration of “customer-drivenexcellence” and “managing for innovation”• voice of the customer, customer listening• determination of customer satisfaction and engagement• product/service offerings and customer support• building customer relationships

Motivating and Energizing Human Resources and High-Performance Culture

• cultural, behavioral, and psychological theories inbusiness; engagement and motivation systems;reward systems

• organizational management• value recruitment, budget management• personnel cost planning, personnel development

• development and analysis of human capital management system• human capital management metrics and comparisons• assessment of workforce engagement, workforce satisfaction• workforce and leader development• organizational culture assessment• environmental/health safety system assessment

Category 5 inclusive with integration of “organizational andpersonal learning,” “societal responsibility,” “focus on results andcreating value,” and “managing for innovation”• workforce capability and capacity• new workforce development and management• workforce change management/workplace environment

Enterprise Management

• ERP methods for reporting data, analysis of data,alignment of data in organizations

• knowledge systems, predictive analytics• intermediate statistics

• creation of two-way organizational communication systems• key comparative data analysis• data system effectiveness and outcomes

Category 4 inclusive with integration of “management by fact,”“organizational and personal learning,” and “focus on creatingvalue”• key comparative data and information to support operational

and strategic decision making and innovation

Evidence-Based Management (Medicine)

• human judgment, biases, and change • financial management, predictive accounting• mental models/dialog decision strategy• predictive analytics, advanced statistics

• methodology for managerial decision making used to support organizationaldecision making and innovation

• using predictive accounting to improve product management• financial management system design for analyzing and reporting

Category 4 inclusive with integration of “management by fact,”“agility,” and “systems perspective”• performance measures system and processes for

organizational measures, analysis, reviews, and improvements

Managerial Control,Decision-Making, and Change Strategies

• personal mastery, mindfulness, and change• decision making, game theory, and chance• predictive analytics, advanced statistics

• financial management system design for analyzing and reporting• performance measures system; identification of the key processes to select, collect,

align, and integrate data for tracking operations/performance

Category 4 inclusive with integration of “management by fact,”“agility,” and “systems perspective”• performance communication system to ensure performance via

data

Advanced Management Science Methods

• Lean Six Sigma methodology• project management methodology• high reliability organizational model• operational excellence model

• operational excellence/high reliability organizational design• creation of organizational performance improvement system• creation of organization project and change management system• knowledge asset system, creation of predictive analytics management system used

with methodology of managerial decision making

Category 4 inclusive with integration of “organizational andpersonal learning,” “managing for innovation,” “management byfact,” and “focus on results and creating value”• best-practice sharing, continuous improvement, and innovation• organizational data quality and available information, software

and hardware for workforce, suppliers, partners, andcustomers

Improvement Plan Development and Implementation

• business process improvement and Lean SixSigma DMAIC implementation and Design for Six Sigma DFSS

• creation of comprehensive organizational performance improvement system (black-belt applicable project)

Performance Improvement System “organizational and personallearning,” “managing for innovation,” “management by fact,”and “focus on results and creating value”

MASTER OF PERFORMANCEEXCELLENCE (MPE)DEGREE PROGRAM

Key Program Features:

1. Baldrige-based integrativecurriculum

2. American Society for Qualityand Project ManagementInstitute certified outcomes

3. Company-sponsored topperforming executives

4. Cutting-edge academictheory implemented byaward-winning practitionersthat addresses thecomplexity of competitiveorganizations

5. Innovation-driven businessplanning

6. Intensive weekend andtechnologically interfacedprogram

7. Improvement documentationcovering cost of program

8. The role and practice ofgovernance and ethicaldecision making inorganization sustainability

9. Based on the higheststandards of academicexcellence, producing worldclass business results

Degree completion in 27 months.

Classes are limited to 50 participants.

Course Core Content Deliverable Baldrige Linkage to Criteria and “Values”

Leadership Dynamics

• high performance culture and leadership • theories and practice of transformation • creating a dynamic learning organization focused

on high performance and sustainability• organizational strategies, structures, systems, and

processes for improving effectiveness• assessment of governance and leadership

effectiveness

• organization’s operating environment and key relationships with customers,suppliers, partners, and stakeholders

• identification of key leadership theories and practice in high performingorganizations

• Baldrige case study and Baldrige assessment of real company• organizational leadership system identification and assessment • identification of an organizational governance system and assessment• leadership and governance outcomes

Category 1 inclusive with integration of “visionary responsibility,”“focus on the future,” and “societal responsibility”• vision and values, promoting legal and ethical behavior,

creating a sustainable organization• communication and organizational performance• organizational governance, leadership, and societal

responsibility

Management and Complexity Science

• variation and systems thinking• viable systems and complex adaptive systems• approaches to organizational performance• tools for diagnosing/improving operations• basic statistics

• Baldrige case study scoring and feedback report• complex adaptive system design• learning organization design• key system/process design and analysis• operational metrics and outcomes

Category 6 inclusive with integration of “agility” and “systemsperspective”• work system design and management• work process design and management• overview performance excellence framework and scoring system

Strategy, Planning, Performance Improvement, and Risk Management

• Hoshin Kanri and Balanced Scorecard planning• lean organization design• project management basics, workforce plans• enterprise risk management

• environmental analysis and strategy document for organization • strategic objectives at risk analysis• creation/assessment of strategic resource allocation system• strategy metrics and outcomes

Category 2 inclusive with integration of “focus on the future” and“organizational and personal learning”• strategy development, planning process, strategic objectives • strategy implementation, action plan

development/deployment

Marketing and Relationship Management

• customer orientation in strategy, systemsintegration, and planning

• Balanced Scorecard • voice of the customer product/service design and

marketing • basic and intermediate statistics

• comprehensive marketing plan• creation of innovation system• relationship management system• competitive outcomes• customer data: voice of the customer data and information• customer/market metrics and outcomes

Category 3 inclusive with integration of “customer-drivenexcellence” and “managing for innovation”• voice of the customer, customer listening• determination of customer satisfaction and engagement• product/service offerings and customer support• building customer relationships

Motivating and Energizing Human Resources and High-Performance Culture

• cultural, behavioral, and psychological theories inbusiness; engagement and motivation systems;reward systems

• organizational management• value recruitment, budget management• personnel cost planning, personnel development

• development and analysis of human capital management system• human capital management metrics and comparisons• assessment of workforce engagement, workforce satisfaction• workforce and leader development• organizational culture assessment• environmental/health safety system assessment

Category 5 inclusive with integration of “organizational andpersonal learning,” “societal responsibility,” “focus on results andcreating value,” and “managing for innovation”• workforce capability and capacity• new workforce development and management• workforce change management/workplace environment

Enterprise Management

• ERP methods for reporting data, analysis of data,alignment of data in organizations

• knowledge systems, predictive analytics• intermediate statistics

• creation of two-way organizational communication systems• key comparative data analysis• data system effectiveness and outcomes

Category 4 inclusive with integration of “management by fact,”“organizational and personal learning,” and “focus on creatingvalue”• key comparative data and information to support operational

and strategic decision making and innovation

Evidence-Based Management (Medicine)

• human judgment, biases, and change • financial management, predictive accounting• mental models/dialog decision strategy• predictive analytics, advanced statistics

• methodology for managerial decision making used to support organizationaldecision making and innovation

• using predictive accounting to improve product management• financial management system design for analyzing and reporting

Category 4 inclusive with integration of “management by fact,”“agility,” and “systems perspective”• performance measures system and processes for

organizational measures, analysis, reviews, and improvements

Managerial Control,Decision-Making, and Change Strategies

• personal mastery, mindfulness, and change• decision making, game theory, and chance• predictive analytics, advanced statistics

• financial management system design for analyzing and reporting• performance measures system; identification of the key processes to select, collect,

align, and integrate data for tracking operations/performance

Category 4 inclusive with integration of “management by fact,”“agility,” and “systems perspective”• performance communication system to ensure performance via

data

Advanced Management Science Methods

• Lean Six Sigma methodology• project management methodology• high reliability organizational model• operational excellence model

• operational excellence/high reliability organizational design• creation of organizational performance improvement system• creation of organization project and change management system• knowledge asset system, creation of predictive analytics management system used

with methodology of managerial decision making

Category 4 inclusive with integration of “organizational andpersonal learning,” “managing for innovation,” “management byfact,” and “focus on results and creating value”• best-practice sharing, continuous improvement, and innovation• organizational data quality and available information, software

and hardware for workforce, suppliers, partners, andcustomers

Improvement Plan Development and Implementation

• business process improvement and Lean SixSigma DMAIC implementation and Design for Six Sigma DFSS

• creation of comprehensive organizational performance improvement system (black-belt applicable project)

Performance Improvement System “organizational and personallearning,” “managing for innovation,” “management by fact,”and “focus on results and creating value”

MASTER OF PERFORMANCEEXCELLENCE (MPE)DEGREE PROGRAM

Key Program Features:

1. Baldrige-based integrativecurriculum

2. American Society for Qualityand Project ManagementInstitute certified outcomes

3. Company-sponsored topperforming executives

4. Cutting-edge academictheory implemented byaward-winning practitionersthat addresses thecomplexity of competitiveorganizations

5. Innovation-driven businessplanning

6. Intensive weekend andtechnologically interfacedprogram

7. Improvement documentationcovering cost of program

8. The role and practice ofgovernance and ethicaldecision making inorganization sustainability

9. Based on the higheststandards of academicexcellence, producing worldclass business results

Degree completion in 27 months.

Classes are limited to 50 participants.

Course Core Content Deliverable Baldrige Linkage to Criteria and “Values”

Loyola University New Orleans

College of Business

FOR MORE INFORMATION:Call Jay O’Conor at (504) 864-7965,or e-mail: mba@loyno.edu

APPLY ONLINEbusiness.loyno.edu/mba/admissions

COLLEGE OF BUSINESS OFFICE OF GRADUATE PROGRAMS6363 St. Charles Avenue, Box 15New Orleans, LA 70118(504) 864-7965 • Fax: (504) 864-7970

KEYPROGRAMOUTCOMES

The Master of Performance Excellence degree program is offered on an invitation-only

basis to executives from top-performing organizations. The program’s candidates display

a level of potential that suggests their ability to reach the top echelons of management

performance. The program is based on the Baldrige model, which focuses on helping

organizations assess their improvement efforts, diagnose their overall performance

management system, and identify their strengths and opportunities for improvement.

The Baldrige model has been the key to success for executives in the business,

nonprofit, education, and health care sectors, and continues to adapt and develop to

face emerging conditions in systems-centered design and management.

Master of Performance Excellence (MPE) Degree Program

Systems-Centered Design and Management of High Performance Organizations

Master of Performance Excellence (MPE)Degree ProgramSystems-Centered Design and Management of High Performance Organizations Offered for Executive Development in Partnership with America’s Top-Performing Organizations

VISIONARY LEADERSHIP

CUSTOMER-DRIVEN EXCELLENCE

ORGANIZATIONAL AND PERSONAL LEARNING

VALUING WORKFORCE MEMBERS AND PARTNERS

AGILITY

FOCUS ON THE FUTURE

MANAGING FOR INNOVATION

MANAGEMENT BY FACT

SOCIETAL RESPONSIBILITY

FOCUS ON RESULTS AND CREATING VALUE

SYSTEMS PERSPECTIVE

COST: The total courseworkinvestment is $58,800, whichincludes meals while onsite. Traveland lodging are not included.Payments are made in fiveinstallments of $11,760, due atthe beginning of each semester.

SCHEDULE: To accommodate airtravel, classes meet roughly everythird week, except December,January and February. Hotelaccommodations can be obtainedat university rates in closeproximity to campus. Cohortgroups are admitted and classesare lock-stepped. Coursecompletion takes 27 months, andGreen Belt, Black Belt, and/or PMIcertification may add additionaltime, depending on the nature ofthe project. Attendees shouldcommit approximately 15 hours aweek outside of class.

CLASS SIZE: 50 maximum

INSTRUCTORS: Each class istaught by academicians, withworkshops conducted bypractitioners with performanceexcellence experience. Eachacademician is certified by theAssociation to Advance CollegiateSchools of Business (AACSB).

STUDENTS: Admission requires asponsorship by a partneringorganization. Junior-levelexecutives targeted for long-termadvancement are considered tobe the ideal population for theprogram. Ideally, a minimum offive years managementexperience is needed toappreciate the concepts in thecoursework.

PRE-REQUISITES:No “leveling” or other courseworkis required. The program isintensive, and any deficiencies inbackground will be closed duringthe program with assistance ofprogram directors.