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Performance Evaluation of ARO Community Services
Chichi Everhart
04/12/2011
Table of content Executive summary Part I Background Balanced Scorecard Evaluation:
Financial perspective ARO Financial perspective Customer perspective ARO Customer perspective Internal Business Perspective ARO Community Internal Business Perspective Learning and Growth Perspective ARO Community Services Learning and Growth Perspective. ARO Community Services Significant Costs. ARO Community Services’ Non-Financial Measures Part II : A Significant Problem in ARO Community Services Background of the problem in ARO Community Services Financial problem Potential solution (decision alternative) to the ARO problem Table: Payoff for ARO Community Services Financial Project Expenses ( Payoff in $ Thousands) Decision Tree for ARO Community Services Financial Project Expenses Part III: Potential biases of ARO Community Services Recommendation Reference
Executive summary
Background
Brief History of ARO Community Services
Financial perspective
ARO Financial perspective
Customer perspective
ARO Customer perspective
Internal Business Perspective
ARO Community Internal Business Perspective
Learning and Growth Perspective
ARO Community Services Learning and Growth Perspective
ARO Community Services Significant Costs.
ARO Community Services’ Non-Financial Measures
Part II
A Significant Problem in ARO Community Services
Background of the problem in ARO Community Services
Financial problem
Potential solution (decision alternative) to the ARO problem
Table: Payoff for ARO Community Services Financial Project Expenses (Payoff in $ Thousands) Demand Scenario (State of nature)
Decision Alternative(di)
Worst case(S1) Base case(S2) Best case(S3)
Small expense on investment
500 600 760
Medium expense on marketing campaign
-350 750 900
Large expense on annual budget
-500 680 1090
Decision Tree for ARO Community Services Financial Project Expenses (Payoff in $ Thousands) Worst Case 500 2 Base Case 600 Best Case 760
Worst Case - 350 Base Case 1 3 750 Best Case 900
Worst Case - 500
Base Case 4 680
Best Case 1090
Part III
Potential Biases in ARO Community Services:
1) Hindsight bias2) Fore sight bias
How these biases color the potential solutions in ARO Community Services
The decision alternative that will be most affected by this biases
Recommendation
Reference:Jackson et al (2008). Managerial Accounting and Statistics. Mason, OH, Cengage Learning.
The American Heritage Dictionary, Third Edition.
Agan et al (1994).Basic and Applied Social Psychology.15(4), 439-449.
Bernadette Abasolo, RN, BSN. Director of professional Services. www. arocomm.com.