PCGi Capabilities Presentation
Performance ConsultantsGroup, Inc.Summary of Capabilities
Information Technology & Business Consulting
1Performance Consultants Group, Inc.Who We AreWe are a national
Information Technology and Business Consulting firm headquartered
in Newark, Delaware, with offices in Arizona, Pennsylvania,
California and Louisiana. PCG is a Delaware certified
minority-owned business (MWBE).At PCG we:Provide technology and
business consulting services to federal & state governments,
corporations, and the non-profit sectorAssist in the development of
customized education and skills building programs for both
technical and business staffProvide diverse outsourced technology
services and both onsite and remote helpdesk and deskside
supportProvide comprehensive Internet technology and web
development servicesOur unique combination of high-value management
consulting, expanded capabilities, and proven solutions enable us
to maximize the value we bring to our clients.
Bridging the Services Gap
Performance ConsultantsGroup, Inc.
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Performance Consultants Group, Inc.Who We ArePerformance
ConsultantsGroup, Inc.PCG maintains client support offices in five
states in the U.S. Click city name to display site
information.Click again to hide.
New Orleans, LAOrange County, CA Tempe, AZ
Philadelphia, PA Newark, DEPCGs Philadelphia office serves as a
support location for both federal and commercial clients.
PCGs corporate office is located in the Delaware Technology Park
in Newark, DE. The Delaware Technology Park showcases Delawares
technological and cooperative strengths to benefit researchers,
established businesses and innovative entrepreneurs.PCG began
operation in New Orleans, LA in the mid 1980s and still maintains
an office in the city. Our primary clients in the area are city
parish government, and the educational sector.PCGs Support &
Helpdesk Division services several companies in Orange County both
onsite and via our remote support service and branded helpdesk.PCG
provides customized training and course development for a Fortune
500 technology company in Chandler and Tempe, AZ.
3Performance Consultants Group, Inc.Service Lines
Performance ConsultantsGroup, Inc.PCGs Service Lines support a
broad range of client needs
4Performance Consultants Group, Inc.Outsourcing
MethodologyOutsourcing CompetenciesIT System Planning and
DevelopmentProviding guidance and management of clients technology
infrastructure and information systems.
Mobility ManagementProviding a mobile infrastructure that is
secure, stable and cost-efficient, and ensuring adaptability to
business needs.
Vendor ManagementActing as a liaison between clients and vendors
in solution development, pricing and resource planning.
Network SolutionsBuilding and managing affordable, reliable
networks, with architectures that leverage the latest proven
technologies and market trends.
Performance ConsultantsGroup, Inc.5Performance Consultants
Group, Inc.Example Projects Regional Medical Clinic & Pharmacy
Designed and developed customized client billing, patient
scheduling data management system using Microsoft SQL Server,
Windows Server, and Windows management clients. National Mentoring
& Development Program Designed, developed and implemented a
web-based mentor management data warehouse accessible to schools
and school districts, mentoring programs and youth programs in all
50 states in the U.S. National Historical Landmark Museum Designed
and developed interactive kiosk focusing on the 100 year history of
a national landmark museum. City Government IT Division Analyzed
the citys IT department and processes to develop an end-to-end
client support methodology, DR/BC methodology, and implement an
overhaul of the citys help desk. National Credit Card Company
Performed analysis of companys applications development workflow
and SDLC and designed a new project management methodology and
project office for oversight of the companys customized card
services applications projects. Branch of the United States
Military Developed and implemented updated SRSS network analysis
tools to monitor the efficiency of communications protocols on
secure networks. State / County Library System Provided onsite and
remote helpdesk support for county-wide wireless networking system.
Provided first-level, second-level, and priority support for
library management, staff and patrons.
Performance ConsultantsGroup, Inc.6
Performance Consultants Group, Inc.Helpdesk and Deskside
SupportHelpdesk Infrastructure 24x7 Call Center Issue escalation
procedure with integration into clients reporting systems Branding
with seamless integration to service both internal and external
clients and customer base Currently servicing federal/state/local
government, corporate and non-profit clients Implementation of
customized helpdesk server on clients sites
Support Competencies Desktop and productivity applications
Network management Custom applications Microsoft server
infrastructure Internet & web-based services Wireless
networking Mobile and distributed computing Hardware and peripheral
systems Training and skills building review Onsite and remote
support
Performance ConsultantsGroup, Inc.7
Performance ConsultantsGroup, Inc.Performance Consultants Group,
Inc.Helpdesk & Remote SupportServices Access to support
personnel via e-email, chat, telephone and website support portal
Innovative and effective remote control of client systems to
minimize resolution time and maximize analyst productivity Ability
to manage and support all systems in clients environment via proven
remote services infrastructure Broad range of both hardware and
application support
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Performance ConsultantsGroup, Inc.Performance Consultants Group,
Inc.Education & Skills Building
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Performance ConsultantsGroup, Inc.Performance Consultants Group,
Inc.Education & Skills BuildingNotable Education & Skills
Building ClientsFinancial InstitutionsCross Country Bank / Applied
Card SystemsFirst USA Bank / JPMorgan ChaseWilmington TrustNew York
Stock Exchange
Pharmaceutical & HealthcareAstraZeneca InternationalDuPont
Health CareGlaxoSmithKlineBlue Cross Blue ShieldGovernmentThe
United States NavyU.S. Department of the TreasuryNew Castle
CountyNASA
CorporationsSunoco, Inc.DuPont ElastomersIntel CorporationLevi
Strauss10
Performance ConsultantsGroup, Inc.Performance Consultants Group,
Inc.Microsoft Solutions
PCGs Microsoft Solutions practice is focused on helping
organizations achieve high performance by leveraging Microsoft
technologies. PCGs long-standing alliance with Microsoft enables
PCG to deliver better overall business value for its clients: more
effective and efficient technology that is delivered at a lower
cost.
Information Management Services Outsourcing .NET Applications
Infrastructure Management Data Management Application
Development
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Performance ConsultantsGroup, Inc.Performance Consultants Group,
Inc.Alliance Partners and Points of ContactLeadership Team
Michael A. James, CEO/President [email protected]
Helen R. Foster, JD, Vice President of Business
[email protected]
Carol T. White, Client Relationship
[email protected]
James T. Monk, Technology Solutions
[email protected]
One Innovation Way, Suite 400Delaware Technology ParkNewark, DE
19711
Phone: 302.738.7532Fax: 302.738.7531Technical Support:
888.724.3578Web: http://www.pcgius.comEmail: [email protected]
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