Performance Analysis

Angela ArdronPolicing Model AnalystACPOS NIM/MoPI Team

Performance Management

Performance ManagementIt is helpful to see performance management as a cyclical process, which involves at the most basic level: reviewing information from the previous cycle of activity to decide what the plan for the future will be; taking action to deliver the plan; and then assessing how successful delivery has been in order to inform the plan for the future. (Home Office: A Practical Guide to Police Performance Management)

Performance Analysis

• ‘reviewing information from the previous cycle of activity’

- exception reporting

• ‘decide what the plan for the future will be’ -forecasting, performance indicators, targets

• ‘taking action to deliver the plan’-identification of good practice

• ‘assessing how successful delivery has been’ - evaluation/results analysis

Scottish Policing Performance Framework

(HMICS)

ACPOS Quarterly Performance Report

Good Practice

• Policies and processes

• Partnership working

• Intelligence-led activity

Results Analysis

• One of the 9 analytical techniques within the National Intelligence Model

• Evaluates the effectiveness of policing and partnership activity in relation to a crime/disorder problem. Identifies good practice and areas for improvement Prevents continued use of ineffective strategies Ensures investment in what works Monitors the progress of plans Assesses the effectiveness of pilot projects Provides valuable input to the organisational memory Facilitates knowledge management

Performance Management &

Planning

ConsultationActivity Analysis

Environmental Scanning Process Mapping

Best Value

Audit

Community Planning

IT systems

• Management Information Systems• Microsoft – Excel, Visio• Survey software – Formic• SPSS• B-Plan• Common Performance

Management Platform – BI solution (iterative based)

Research Suggestions

• Impact of economy on policing- crime levels; funding; resources; efficiency savings

• Impact of immigration on policing- crime levels; resources/associated costs

• Long term environmental scanning- 10-20 years, positive and negative extremes

• Area/Community Profiles- link to community consultation results, quality of service, public confidence in the police